Customer Reviews for North Kitsap Storage
(U-Haul Neighborhood Dealer)

1361 reviews

541 NE Bernt Rd   Poulsbo, WA 98370
(Near Bond)

(360) 779-1776

Location Hours

  • Mon-Fri: 7 am - 5 pm
  • Sat-Sun: 7 am - 4 pm

Services at this Location:

Contact Us

(360) 779-1776

541 NE Bernt Rd
Poulsbo, WA 98370
(Near Bond)

Services at this Location:

Location Hours

  • Mon-Fri: 7 am - 5 pm
  • Sat-Sun: 7 am - 4 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

This location was perfect. They went beyond my expectations to help me get things corrected. My situation was unique but they took things one step at a time, listened to what happened and helped fix all the poor communication between roadside assistance, maintenance techs and the poor rental equipment. This is the standard that should be met at all uhaul places. You can see they genuinely care for the customer here.

Vernon R. 
Rating:
5.0

Customer did not leave a comment.

Joshua J. 
Rating:
5.0

I was so impressed by the friendliness of the service we got here. We rented a trailer and I literally had to call to adjust the reservation five times within a few hours because our plans kept changing. They were super friendly each time I called and also when we picked up and dropped off the trailer... treating is more like family than customers. Highly recommended!!

amy B. 
Rating:
5.0

Customer did not leave a comment.

Todd B. 
Rating:
5.0

The woman running the front counter at North Kitsap Storage was one of the nicest people I have ever met. Highly recommend this location!

JOHN F. 
Rating:
4.0

My issues are likely new rules put in place due to COVID. These are necessary, but it felt weird to not have a person inspect the vehicle with me there, or to be charged for miles in a chunk rather than what I used.

Eriek R. 
Rating:
5.0

Customer did not leave a comment.

Wayne Curtis E. 
Rating:
5.0

Customer did not leave a comment.

Raymond P. 
Rating:
5.0

Always perfect, friendly service at this location. Thank them for me. Mike Dowden.

Mike D. 
Rating:
5.0

North Kitsap Storage is a very professional, extremely well-run organization. My Van vas ready early, fully gassed and clean. Very efficient checkout and checkin by Karin, a wonderful employee. She made sure that I understood everything about the rental, and ensured that our experience was superb from start to finish.

Jim M. 
Rating:
2.0

1st I (a 66 yr old with fibromyalgia) was required to unload 2 dollies and 12 blankets from the back of a 26 ft truck, while the rep was checking in the truck. I fell while doing so, but nobody knew because I was alone getting the equipment off the truck. 2nd, I was charged for an extra day of usage, even though the final receipt itself said I turned the truck in a day early.

Denzel G. 
Rating:
5.0

Customer did not leave a comment.

Mike D. 
Rating:
5.0

Customer did not leave a comment.

MARK D. 
Rating:
5.0

Customer did not leave a comment.

Drea B. 
Rating:
5.0

Customer did not leave a comment.

Pamela E. 
Rating:
3.0

Customer did not leave a comment.

Keith L. 
Rating:
5.0

Staff was friendly, efficient and helpful.

Catherine S. 
Rating:
5.0

Everyone involved in assisting me was more than courteous and professional. Karen Toler

karen T. 
Rating:
3.0

Service was generally fine except for incorrect information given. For my one way move, associate assigned me a dropoff location that was 2 hours away from my home, even though there were many other options. He told me I could "drop it off anywhere" but it turns out I had to make several phone calls and ask permission to do so.

Thomas N. 
Rating:
5.0

Customer did not leave a comment.

Devin S. 
Rating:
5.0

I've used this location multiple times now and the staff is always very helpful and nice. The trailers have plenty of space to maneuver your vehicle up to them which is appreciated.

Zachary G. 
Rating:
5.0

Customer did not leave a comment.

Edward K. 
Rating:
5.0

Customer did not leave a comment.

Mike D. 
Rating:
5.0

Customer did not leave a comment.

Roger B. 
Rating:
5.0

Customer did not leave a comment.

MARK D. 
Rating:
4.0

Customer did not leave a comment.

Matthew K. 
Rating:
5.0

Washington location was very friendly and fast!

heidi L. 
Rating:
4.0

Friendly staff. Quick service. The equipment worked perfectly.

Jim M. 
Rating:
2.0

I used online check in, but she still needed to scan my driver's license, so I felt the online check-in was a waste of time. COVID masking was required, but I clearly saw her nostrils throughout check-in so I'm sure Holly is unaware of how a respiratory illness is transmitted.

Nancy R. 
Rating:
5.0

Customer did not leave a comment.

Steve L. 
Rating:
5.0

Customer did not leave a comment.

MARK D. 
Rating:
5.0

Staffers Karen and Holly were friendly, informed, quick and capable!

Mark D. 
Rating:
5.0

The only complaint I could have about the excellent service they provided was that their parking is small. Not that they need a large parking lot, but a minor nuisance when I debated parking in the handicap spot...

Chaz H. 
Rating:
4.0

The service and the equipment we're excellent. The pickup truck I rented had a very slight smell of cigarette smoke inside. Also, the gas tank was not completely full but the contract indicated it was full when I rented it. I can tell because the needle was slightly below full and I took it anyway because I figured that's the way it is red with a full tank. But when I filled it to return it then needle was much higher and I used much more gas than my mileage should require.

Peter L. 
Rating:
5.0

Super friendly, and effortless rental process. I rented two trucks in two days, both were very painless. Really excellent staff.

Lisa S. 
Rating:
5.0

Customer did not leave a comment.

Martin A. 
Rating:
5.0

Can't think of anything that needs improvement. Very pleasant experience overall.

Victor R. 
Rating:
2.0

I brought back the truck 7 hours early. Manager didn't say hello to me upon return. He showed in his body language and verbally said ,”wow” when he seen he had to clean. I paid 25 extra for it to be cleaned. Made me feel uncomfortable as if I had did something wrong. It a service Uhaul provides so I don't understand his demeanor.

carrie C. 
Rating:
4.0

Bigger key drop box sign or directions to the box on the receipt it wasn't easy to find in the dark

Zachery D. 
Rating:
5.0

Customer did not leave a comment.

Simon R. 
Rating:
5.0

Customer did not leave a comment.

Ryan A. 
Rating:
5.0

A satisfactory experience.

John F.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Robert V. 
Rating:
5.0

Customer did not leave a comment.

Harvey H. 
Rating:
5.0

Customer did not leave a comment.

Katrina D. 
Rating:
1.0

I'm a regular customer here, and booked trucks to New Jersey, CA and local trips. I was going to use them for my upcoming move to San Juan Islands but the check in was ridiculously slow. I waited 35 minutes while he chatted up one customer. He wasn't wearing mask properly. It took only 6 minutes to check me in. Clearly he didn't care about keeping me waiting. During the 1/2 hour delay I had to pay $150 to movers who were waiting for me. I'll never rent from this location again.

Elizabeth G. 
Rating:
5.0

I have done business here off and on for 25 years and have always been very satisfied. The prices are very reasonable and it is a very convenient location. I highly recommend North Kitsap Storage. Kris Makela

ANNE M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Customer did not leave a comment.

Jon D. 
Rating:
3.0

Way over priced. A trip from Poulsbo to East Bremerton back to Poulsbo cost me $80 for a $19.99 pick up truck.

Brandi W. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
5.0

Customer did not leave a comment.

Anabela K. 
Rating:
5.0

Customer did not leave a comment.

Casey N. 
Rating:
5.0

You billed my credit card twice for a single rental. Your mobile system is terrible. It wouldn't recognize my account password. Had to go to three locations and waste 90 minutes of my time to finally be able to rent a van from you. Very disappointed with all of the aggravation you caused me today. I've had good experiences with U-Haul over the past 40 years. Not sure if I'll ever do business with you again.

Bill D. 
Rating:
5.0

I was great the only suggestion is let them know about the condition of the ground which they will be walking in for picking up the truck. I had very muddy shoes and wet feet because of the rains and muddy grass which is where the truck was parked. Maybe having someone pull it out of the mud would have been nice or following me to it.

Julie H. 
Rating:
5.0

Customer did not leave a comment.

Ira G. 
Rating:
5.0

Nothing

JOHN C. 
Rating:
5.0

Customer did not leave a comment.

Eric M. 
Rating:
5.0

Very pleasant experience. No problems at all. If need be, I'd use their storage facility again.

Maragret F.  |  Overall Experience 
Rating:
5.0

Were very accommodating and helped with my moving needs

Bridget M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Erick B. 
Rating:
5.0

It was a pleasure to store our items for the past year at this facility.

Ed H.  |  Overall Experience 
Rating:
1.0

The employees here do not wear masks.

Tessa M. 
Rating:
3.0

The Counter Guy was not wearing a mask even though our state requires it during the pandemic. He said he had a medical exemption. Hand yet, he wasn't wearing a face shield either. Seriously???? For the few minutes we're inside getting the key and directions to the trailer, he couldn't make the effort to slip on a mask? This attitude just shows a total disregard for trying to keep his neighbors and customers safe, only thinking of himself and his comfort or political positions. If he is so medically fragile, he shouldn't be out in public these days. And if he chooses to not to wear a mask, he should have alternate arrangements for trailer or truck pickup and drop-off those of us who feel uncomfortable inside a store with unmasked people. even if they have a medical exemption. Makes me wonder what other safety precautions he is ignoring!!!! BOOOOOO!

Joe R. 
Rating:
3.0

The employee behind the counter did not have his mask on when i went inside and didn't put one on while i was inside.

Tessa M. 
Rating:
5.0

Appreciated friendly staff and secure storage lot for our RV. Having access at any time was a plus. It was easy to trust the facility for our storage. If we have a need for storage in the future, North Kitsap Self Storage will definitely be our first contact.

John D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jason C. 
Rating:
3.0

Whole Truck smelt of weed, made my all of my furniture smell of weed

Garrett C. 
Rating:
5.0

Customer did not leave a comment.

Alicia S. 
Rating:
3.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Excellent service. People very efficient and friendly. Very pleasant experience and I would highly recommend.

margaret H. 
Rating:
3.0

Customer did not leave a comment.

Shawn O. 
Rating:
5.0

They were great!

Steven J. 
Rating:
5.0

Great customer service; very detailed with explanations for early returns and after hours drop off, also advised that check engine light was one, but only because the truck was due for its annual service. Whole process was hassle free and will return when needed.

Kyle Y. 
Rating:
5.0

Customer did not leave a comment.

SCOTT N. 
Rating:
5.0

Very happy and friendly staff at both pick-up and return.

Ryan H. 
Rating:
5.0

Customer did not leave a comment.

Trinidad J. 
Rating:
5.0

Extremely friendly and helpful salesperson.

Lyn P. 
Rating:
5.0

Customer did not leave a comment.

John T. 
Rating:
5.0

Quick and easy check-in and drop off

Chris L. 
Rating:
5.0

Unable to offer any comments that could improve the Excellent service provided.

Dennis T. 
Rating:
5.0

Customer did not leave a comment.

jerry S. 
Rating:
5.0

Customer did not leave a comment.

Joshua H. 
Rating:
5.0

Customer did not leave a comment.

Ella W. 
Rating:
4.0

Customer did not leave a comment.

Sandra S. 
Rating:
4.0

Customer did not leave a comment.

David D. 
Rating:
5.0

Customer did not leave a comment.

Tobin H. 
Rating:
5.0

Customer did not leave a comment.

Dwayne D. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL W. 
Rating:
3.0

The truck leaked water onto the top front shelf and it soaked our furniture and boxes. The truck was not sealed.

Clinton P. 
Rating:
5.0

Our drop off location was very nice and helpful!!

Katie G. 
Rating:
5.0

Customer did not leave a comment.

Andres R. 
Rating:
5.0

Customer did not leave a comment.

Sean C. 
Rating:
5.0

Customer did not leave a comment.

Roger R. 
Rating:
5.0

Customer did not leave a comment.

mark H. 
Rating:
4.0

Customer did not leave a comment.

Ron O. 
Rating:
5.0

It is a joy knowing that we are in the best u haul truck that is capable of getting us to our destnation safe and sound.

Wayne B. 
Rating:
5.0

Keep doing the same thing. Everything was perfect.

Kenneth B. 
Rating:
5.0

Customer did not leave a comment.

Sarah R. 
Rating:
5.0

Customer did not leave a comment.

mike W. 
Rating:
5.0

Customer did not leave a comment.

MARK D. 
Rating:
4.0

Customer did not leave a comment.

CARA D. 
Rating:
5.0

Customer did not leave a comment.

Gregory C. 
Rating:
5.0

Staff were friendly and helpful. I appreciate their help in picking up the truck and finding supplies!

Kevin H. 
Rating:
5.0

Customer did not leave a comment.

ADWINNIE P. 
Rating:
5.0

Customer did not leave a comment.

Robert A. 
Rating:
4.0

Very nice and clean. Easy access and very secure units. Customer service was excellent, very helpful and knowledgeable about their facility. A pleasure to work with the manager.

David H.  |  Reservation 
Rating:
3.0

Was disappointed to find out that this facility did not offer the first month rental free as indicated on the U Haul website. Check in person stated that they did not participate.

TODD E.  |  Reservation 
Rating:
5.0

I did not use the storage facility after all. However, everyone was professional and courteous. I would consider using again in the future if warrented. Thank you.

Michael S.  |  Reservation 
Rating:
4.0

Staff was super-helpful and pleasant.

Deanna P.  |  Reservation 
Rating:
3.0

Employee at the counter was helpful and polite. I didn't have any issues checking in and moving stuff into the unit. Thanks!

Matthew C.  |  Reservation 
Rating:
5.0

Would certainly recommend this facility to others.

Margaret M.  |  Overall Experience 
Rating:
5.0

I cancelled this reservation on the phone working with the affiliate department representative.

Eric h.  |  Reservation 
Rating:
4.0

Office was friendly and efficient. We also rented a trailer.

Rodney M.  |  Overall Experience 
Rating:
3.0

I moved in. Gate not functioning to let me out. Man on grounds physically pulled it open to let me out. Not very secure.

Michele S.  |  Reservation 
Rating:
5.0

I was not able to move in as panned, so I contacted the facility to let them know. They were very helpful and responsive, and we are all set for me to move in next week. Thank you!

ANNALEE F.  |  Reservation 
Rating:
5.0

Awesome service and great people!!!

Brandi jo M.  |  Reservation 
Rating:
5.0

Amazing service

Cynthony G.  |  Reservation 
Rating:
3.0

Have not yet used the actual assigned space, but everything was explained very thoroughly and all of my many questions were answered satisfactorily.

LORI O.  |  First Impressions 
No reviews have been submitted for this location.

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