Customer Reviews for North Kitsap Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of North Kitsap Storage

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Tessa M.
Rating:

The employee behind the counter did not have his mask on when i went inside and didn't put one on while i was inside.

John D. | Overall Experience |
Rating:

Appreciated friendly staff and secure storage lot for our RV. Having access at any time was a plus. It was easy to trust the facility for our storage. If we have a need for storage in the future, North Kitsap Self Storage will definitely be our first contact.

Jason C.
Rating:

Customer did not leave a comment.

Garrett C.
Rating:

Whole Truck smelt of weed, made my all of my furniture smell of weed

Alicia S.
Rating:

Customer did not leave a comment.

John B.
Rating:

Customer did not leave a comment.

margaret H.
Rating:

Excellent service. People very efficient and friendly. Very pleasant experience and I would highly recommend.

Shawn O.
Rating:

Customer did not leave a comment.

Steven J.
Rating:

They were great!

Kyle Y.
Rating:

Great customer service; very detailed with explanations for early returns and after hours drop off, also advised that check engine light was one, but only because the truck was due for its annual service. Whole process was hassle free and will return when needed.

SCOTT N.
Rating:

Customer did not leave a comment.

Ryan H.
Rating:

Very happy and friendly staff at both pick-up and return.

Trinidad J.
Rating:

Customer did not leave a comment.

Lyn P.
Rating:

Extremely friendly and helpful salesperson.

John T.
Rating:

Customer did not leave a comment.

Chris L.
Rating:

Quick and easy check-in and drop off

Dennis T.
Rating:

Unable to offer any comments that could improve the Excellent service provided.

jerry S.
Rating:

Customer did not leave a comment.

Joshua H.
Rating:

Customer did not leave a comment.

Ella W.
Rating:

Customer did not leave a comment.

Sandra S.
Rating:

Customer did not leave a comment.

David D.
Rating:

Customer did not leave a comment.

Tobin H.
Rating:

Customer did not leave a comment.

Dwayne D.
Rating:

Customer did not leave a comment.

MICHAEL W.
Rating:

Customer did not leave a comment.

Clinton P.
Rating:

The truck leaked water onto the top front shelf and it soaked our furniture and boxes. The truck was not sealed.

Katie G.
Rating:

Our drop off location was very nice and helpful!!

Andres R.
Rating:

Customer did not leave a comment.

Sean C.
Rating:

Customer did not leave a comment.

Roger R.
Rating:

Customer did not leave a comment.

mark H.
Rating:

Customer did not leave a comment.

Ron O.
Rating:

Customer did not leave a comment.

Wayne B.
Rating:

It is a joy knowing that we are in the best u haul truck that is capable of getting us to our destnation safe and sound.

Kenneth B.
Rating:

Keep doing the same thing. Everything was perfect.

Sarah R.
Rating:

Customer did not leave a comment.

mike W.
Rating:

Customer did not leave a comment.

MARK D.
Rating:

Customer did not leave a comment.

CARA D.
Rating:

Customer did not leave a comment.

Gregory C.
Rating:

Customer did not leave a comment.

Kevin H.
Rating:

Staff were friendly and helpful. I appreciate their help in picking up the truck and finding supplies!

ADWINNIE P.
Rating:

Customer did not leave a comment.

Robert A.
Rating:

Customer did not leave a comment.

cory D.
Rating:

Customer did not leave a comment.

Mohammad S.
Rating:

Truck rates are good for local use however if someone needs to travel a few hundred miles, the rates become astronomical; I like U-Haul but in past for this reason I have gone to your competitors as they offer no mile charges but a daily rate.

Travis B.
Rating:

Uhaul website wouldn't access my phone's location for check in, so I just had to leave the key in the drop box. Owners took care of it first thing in the morning, so no issue but it would be nicer if the phones location wasn't a barrier to self check in

Daniel M.
Rating:

I've used their equipment a number of times before. Excellent and friendly service. I'll keep coming back and recommend to my neighbors.

Daniel G.
Rating:

I want to say that the people we worked with from the local U-Haul office N.Kitsap and the people who called us from Traffic, were courteous and thoughtful and very friendly. It made a stressful move Go much smoother. We are looking forward to the second half of our move next weekend to be the same experience working with these people! Thank you

Gary M.
Rating:

the customer service here was above and beyond and what all uhual locations should strive to be,

Andrea P.
Rating:

Customer did not leave a comment.

Jennifer P.
Rating:

Customer did not leave a comment.

peggy M.
Rating:

Customer did not leave a comment.

Richard N.
Rating:

Customer did not leave a comment.

richard F.
Rating:

I was there to pick up and drop off trailer. Neither time did employees wear masks or practice social distancing. Irresponsible. Unacceptable.

JEREMY W.
Rating:

Please make sure they know more about the truck. Do not assume anything.

kristian C.
Rating:

Customer did not leave a comment.

Timothy B.
Rating:

Nothing

mike W.
Rating:

Customer did not leave a comment.

Jace S.
Rating:

Customer did not leave a comment.

Marsha E.
Rating:

Had a great experience and loved the online check in and equipment verification, very easy and convenient!

Megan P.
Rating:

Customer did not leave a comment.

George R.
Rating:

Truck had low tire air, operator suggested I go fill it myself?

Reed and L.
Rating:

Customer did not leave a comment.

Blaine S.
Rating:

Customer did not leave a comment.

Gary M.
Rating:

Just that the drivers side mirrors were loose and had to be frequently adjusted for rear visability. Definitely a safety hazard.

Lorel I.
Rating:

Customer did not leave a comment.

MICHAEL S.
Rating:

Very friendly and helpful.

Annabelle H.
Rating:

Customer did not leave a comment.

Tish M.
Rating:

The service was a bit lacking in the fact that we were getting a truck and a storage unit, and it made for confusion to yhe young man helping us.

ERIC Y.
Rating:

Customer did not leave a comment.

Steven C.
Rating:

Quick and easy in and out.

Lisa H.
Rating:

Customer did not leave a comment.

Sharon K.
Rating:

Wonderful experience!

Tobin H.
Rating:

Customer did not leave a comment.

richard L.
Rating:

Customer did not leave a comment.

Chelsea Z.
Rating:

Customer did not leave a comment.

James B.
Rating:

Customer did not leave a comment.

Robert M.
Rating:

Convenient location and friendly staff.

Robbie H.
Rating:

Customer did not leave a comment.

Donna W.
Rating:

Customer did not leave a comment.

Michael S.
Rating:

Customer did not leave a comment.

John R.
Rating:

They helped me save money also by advising me to fold up my returned blankets and it was all so convenient, the location, hours, and the staff was so pleasant.

Kayla F.
Rating:

i would not recommend uhual under any circumstances. this is the second time this week i've had to rent one, the first time i got charged $130 to rent the uhual???? i was assured over and over i wouldn't be charged that much and then i was. if you return the truck while they're closed and drive back the next day to turn the in the key they charge you $20 to, what, leave the truck in it's home? where it belongs? this is such a shitty company that's bad at communication, has poor customer service, and really is not worth it. i'm never renting a uhual again just to save myself the damn trouble, i'll find another way to move.

Alexander W.
Rating:

Double check the vehicle being signed out is the correct vehicle, also not blaming the customer for your screw up and, not hiring incompetent people to work the front counter.

PAUL C.
Rating:

Customer did not leave a comment.

Judith D.
Rating:

Customer did not leave a comment.

Lauren L.
Rating:

Customer did not leave a comment.

Marc P.
Rating:

The gentleman who helped us was very friendly and professional. U-Haul is lucky to have him! Everything went smoothly and the truck was exactly what I needed.

Mike D.
Rating:

Customer did not leave a comment.

MARK M.
Rating:

The service was top notch and we had a great experience.

EDWARD S.
Rating:

Customer did not leave a comment.

ruth H.
Rating:

Customer did not leave a comment.

BRENT K.
Rating:

The lady was so awesome. Friendly and helpful. Definitely rent from that location again.

John S.
Rating:

Wonderful service

Sarah P.
Rating:

Customer did not leave a comment.

Larry F.
Rating:

Customer did not leave a comment.

COLETTE B.
Rating:

Customer did not leave a comment.

Sergei N.
Rating:

You should inform the "next customer" that your 6' x 12' open trailer has the gate opening only 5'. I didn't pay attention to this fact, and it cost me 140 miles round trip without picking up what I went for: UTV width was 63".

Brien H.
Rating:

Was to be open at 7 am. For pickup. Didn't arrive until 7:08 am. I didn't mind. Hey 8 min. But then when I returned the trai km er again no one there at 7 am. So I backed it next to another rental truck up front as the rest of the complex was closed. All my past rent sx l accepted drop offs. I later called to double check they knew it was there. Then for the first time I was told they dont take drop offs. I explained it was at 7 and I had to catch a ferry to work. Later I learned I was charged $20 + tax for dropping off after hours. The reality was I was on time again . Why do i fee short changed. That's why I rated this experience average.

Scott N.
Rating:

Customer did not leave a comment.

Roger J.
Rating:

Customer did not leave a comment.

Jessica B.
Rating:

Customer did not leave a comment.

David H. | Reservation |
Rating:

Very nice and clean. Easy access and very secure units. Customer service was excellent, very helpful and knowledgeable about their facility. A pleasure to work with the manager.

TODD E. | Reservation |
Rating:

Was disappointed to find out that this facility did not offer the first month rental free as indicated on the U Haul website. Check in person stated that they did not participate.

Michael S. | Reservation |
Rating:

I did not use the storage facility after all. However, everyone was professional and courteous. I would consider using again in the future if warrented. Thank you.

Deanna P. | Reservation |
Rating:

Staff was super-helpful and pleasant.

Matthew C. | Reservation |
Rating:

Employee at the counter was helpful and polite. I didn't have any issues checking in and moving stuff into the unit. Thanks!

Margaret M. | Overall Experience |
Rating:

Would certainly recommend this facility to others.

Eric h. | Reservation |
Rating:

I cancelled this reservation on the phone working with the affiliate department representative.

Rodney M. | Overall Experience |
Rating:

Office was friendly and efficient. We also rented a trailer.

Michele S. | Reservation |
Rating:

I moved in. Gate not functioning to let me out. Man on grounds physically pulled it open to let me out. Not very secure.

ANNALEE F. | Reservation |
Rating:

I was not able to move in as panned, so I contacted the facility to let them know. They were very helpful and responsive, and we are all set for me to move in next week. Thank you!

Raymond P. | Overall Experience |
Rating:

Worth the money. Friendly staff.

Brandi jo M. | Reservation |
Rating:

Awesome service and great people!!!

DALE K. | Overall Experience |
Rating:

Great staff and always worked to maintain the facilities.

John K. | Overall Experience |
Rating:

This is my favorate storage Facility, has been for years, my family and I picked this Storage as our "go to" Storage facility!

DONNA E. | Overall Experience |
Rating:

Site was easy to access and staff was friendly and helpful

Cynthony G. | Reservation |
Rating:

Amazing service

Sarah T. | Overall Experience |
Rating:

The staff was extremely friendly and knowledgable! My only issues were with the business-day hours (until 6-7pm would be perfect!), but everything I needed was available with a phone call.

KAITLIN Y. | Overall Experience |
Rating:

Love the staff a north kitsap self storage!

Keatra M. | Reservation |
Rating:

I did not utilize the storage unit but I was very satisfied with their customer service. The reason for not utilizing it was things did not go quite as planned on my end.

NANCY W. | Overall Experience |
Rating:

Very nice people to work with

Penny M. | Overall Experience |
Rating:

They worked to get me what I needed.

David K. | Overall Experience |
Rating:

Your questions hit exactly what I would have said.

LORI O. | First Impressions |
Rating:

Have not yet used the actual assigned space, but everything was explained very thoroughly and all of my many questions were answered satisfactorily.

No reviews have been submitted for this location.

Back
To Top