Nothing I was very happy with the service. Thank you
michael c
Customer Reviews for North Kitsap Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Quick, clean, and very attentive staff
LAWRENCE DEmployees were very courteous and professional.
CRAIG MThe office had friendly and efficient service.
FRANK VPeople are friendly, I didn't like having to hook up and unhook my UHaul trailer to my tow hitch. That was a first in the 10+ years I've been renting UHaul trailers.
LESLIE SCharge less per mile.
ROBERT FGreat customer service from the personnel at the front desk. The cargo van was clean, modern and easy to drive with great MPG as well. The price was approximately 50% less than what Home Depot charges, too.
Eric SNo issues, rental went exactly as expected
DEVON SI was surprised to see a change for Safe Move on the final Invoice. I would not have elected to get it as I have other insurance that covers rental vehicles. Apparently your website defaults to Yes and I thought I had checked the No/decline box before I made the reservation. I probably tried to go back to double-check all the information and it reverted to the default. I understand that the confirmation contained this information and it's my responsibility that I did not notice this one detail. Just glad I only rented the truck for one day!
BRADFORD JExcellent service
ARTHUR SFirst time customer. I thought the service was outstanding.
JAMES BBoth ends (Nampa/Caldwell ID and Poulsbo WA) Were extremely friendly and helpful. Great experience!
LIZ Mnone they were awesome. Kudos to them. Great customer service would highly recommend them.
BLAKE HThey set reservation for me 10 ⭐️
DAVID HThere’s no way to improve upon perfect!!! Dave & his crew are just that‼️🤩👏🏻👏🏻👏🏻
CARLTON GVery nice and helpfull lady at the front desk!
Ty MTruck was clean with no smell but did have an engine light on and did make some weird sounds. Older lady at location was very nice and helpful, location was clean and well kept
STEVEN GThe truck was broken, hard to open, pull the ramp down, and not inspected well. The wheel split nearly harming those driving, pushed us into traffic while using brakes, and idled too long. Please CHECK TRUCKS BETTER.
CARLY RExcellent service.
Brent SBest U-Haul experience yet! Initially I was not looking forward to moving due to so-so experiences with U-Haul in the past. I had rented trucks from partnered gas stations and the workers never seem experienced or friendly. However I was impressed with how knowledgeable and easy it was to get service at North Kitsap Storage. The ladies there were nice and informative. It was super quick and easy. I liked that the location was well stocked with any needed moving supplies too. I would happily return in the future!
Oscar VThe truck was clean-ish for the weather we were having, however the driverside door doesn't close all the way (Closes/locks, but it's clear someone before me had hit something that bent the door so it doesn't seal. Since it was freezing weather, it was felt the entire time. Aside from that, all the other little things it was clear Uhaul was aware of. EG: Big crack across the windshield had a little glass star stopper thingy where they filled the end of the crack so it can't continue. The staff was awesome! Funny, informative, kind and answered every single one of my questions effectively.
NADINE NPoulsbo was not happy about me dropping the trailer to them. This IS the drop location originally selected. Zero customer service as I had to go fish a trailer dolly and disconnect myself.
JASON GIt was a quick and painless process for the rental. The outside of the van was very dirty. But that didn't affect what I needed it for. All in all it was a good experience . Price was fair.
DENICE GQuick and EZ.
Everett SVery friendly staff!
KIMBERLY BThey're the best!
ALISON MGreat job all around.
SEAN GRented vehicle worked fine. But, it has a muffler problem and there is an exhaust leak, probably before the muffler, because the exhaust odor was clearly evident in the cab. It had no effect on us because we were just moving locally. But, if a user was to drive some distance with the windows closed, they could get very sick.
DONALD HThey did not bring chain’s up to prevent dragging caused alot of snarks and a per behind me flashed her light and fixed the issue
LANYA MHelpful and friendly people. Thank you. 😊
Caroline LI had a great experience, the customer service and professionalism was outstanding. Thank you!,
LUKE JCookies! Customers love cookies.
CHRISTOPHER BThank you for a great rental experience
Elizabeth HVery fast, efficient, friendly check out and check in. Highly recommended.
MARC SThe staff was super friendly and made returning a breeze. Fast and efficient.
ROGER BAll three employees that we dealt with were wonderful. Very helpful and very polite.
KRISTEN KIf the person is late returning the vehicle it would be ice to call the next renter.
GUY GVery friendly and helpful staff
OWEN MKind people that actually care.by far the best uhaul in town.
Andrew GThe staff were really friendly and helpful.
derek g | Overall ExperienceEvery time I visited the storage facility I was treated poorly by the male attendant. The woman was always pleasant. I have rented this unit for 3 plus years on autopay- rarely come and go and was spoken to with disdain and contempt. I would never recommend this facility to anyone based on the treatment I received by this individual. It is also the reason I chose to end my unit rental.
SUNSHINE G | Overall ExperienceThank You for the needed use of the unit.
george c | Overall ExperienceThe staff were super helpful at all times. Sure is a whole lot better experience then I expected.
charles s | Overall ExperienceI rented for about a year and never experienced any problems with the facility. The office staff were friendly and helpful.
cynthia h | Overall ExperienceWe were treated with friendliness and respect
Lesley B | Overall ExperienceDave and crew have simply got to be the VERY BEST management staff your company has on the whole west coast. I really enjoy doing business with such fine folks. THANK YOU !! Sincerely, Carl Grobey
Carl G | Overall ExperienceNice folks that run the place, reasonable rates, move in and move out were quick and easy. Thanks! I'll be back next time I need storage.
Brennan J | Overall Experience2004 rented my space. Always prepaid to get 1 month Free. Left it spotless & notified office Sep 6. Was pd thru 10-31, 2021. Still waiting for reimbursement. 8 weeks should be reimbursed. My contract 17 yrs ago did not state anything about only whole months would be reimbursed. Pleased up until this mess!!!
SANDRA S | Overall ExperienceThe staff is very friendly and helpful, access is great and the facility is conveniently located.
Forrest R | Overall ExperienceWonderful experience with North Kitsap Storage, staff very friendly and responsive and facility was well taken care of.
Robert C | Overall ExperienceVery compassionate and reasonable
CHRISTINE B | Overall ExperienceI needed storage for my classroom materials. The staff was courteous and responsive. I appreciated their support. The facility was clean and well maintained.
Barbara B | Overall ExperienceThey were very friendly and easy to work with. Setting up storage for my RV was very easy and very quick. I’ve stored my RV here three different times now and am sure I’ll be back again soon!
Aaron B | Overall ExperienceA satisfactory experience.
John F | Overall ExperienceI have done business here off and on for 25 years and have always been very satisfied. The prices are very reasonable and it is a very convenient location. I highly recommend North Kitsap Storage. Kris Makela
ANNE M | Overall ExperienceVery pleasant experience. No problems at all. If need be, I'd use their storage facility again.
Maragret F | Overall ExperienceWere very accommodating and helped with my moving needs
Bridget M | Overall ExperienceIt was a pleasure to store our items for the past year at this facility.
Ed H | Overall ExperienceAppreciated friendly staff and secure storage lot for our RV. Having access at any time was a plus. It was easy to trust the facility for our storage. If we have a need for storage in the future, North Kitsap Self Storage will definitely be our first contact.
John D | Overall ExperienceVery nice and clean. Easy access and very secure units. Customer service was excellent, very helpful and knowledgeable about their facility. A pleasure to work with the manager.
David H | ReservationWas disappointed to find out that this facility did not offer the first month rental free as indicated on the U Haul website. Check in person stated that they did not participate.
TODD E | ReservationI did not use the storage facility after all. However, everyone was professional and courteous. I would consider using again in the future if warrented. Thank you.
Michael S | ReservationStaff was super-helpful and pleasant.
Deanna P | ReservationEmployee at the counter was helpful and polite. I didn't have any issues checking in and moving stuff into the unit. Thanks!
Matthew C | ReservationWould certainly recommend this facility to others.
Margaret M | Overall ExperienceI cancelled this reservation on the phone working with the affiliate department representative.
Eric h | ReservationOffice was friendly and efficient. We also rented a trailer.
Rodney M | Overall ExperienceI moved in. Gate not functioning to let me out. Man on grounds physically pulled it open to let me out. Not very secure.
Michele S | ReservationI was not able to move in as panned, so I contacted the facility to let them know. They were very helpful and responsive, and we are all set for me to move in next week. Thank you!
ANNALEE F | ReservationWorth the money. Friendly staff.
Raymond P | Overall ExperienceAwesome service and great people!!!
Brandi j | ReservationGreat staff and always worked to maintain the facilities.
DALE K | Overall ExperienceThis is my favorate storage Facility, has been for years, my family and I picked this Storage as our "go to" Storage facility!
John K | Overall ExperienceSite was easy to access and staff was friendly and helpful
DONNA E | Overall ExperienceAmazing service
Cynthony G | ReservationThe staff was extremely friendly and knowledgable! My only issues were with the business-day hours (until 6-7pm would be perfect!), but everything I needed was available with a phone call.
Sarah T | Overall ExperienceLove the staff a north kitsap self storage!
KAITLIN Y | Overall ExperienceI did not utilize the storage unit but I was very satisfied with their customer service. The reason for not utilizing it was things did not go quite as planned on my end.
Keatra M | ReservationVery nice people to work with
NANCY W | Overall ExperienceThey worked to get me what I needed.
Penny M | Overall ExperienceYour questions hit exactly what I would have said.
David K | Overall ExperienceHelpful staff Clean unit So far so good
Privacy R | First ImpressionsHave not yet used the actual assigned space, but everything was explained very thoroughly and all of my many questions were answered satisfactorily.
LORI O | First ImpressionsSo the reservation says refundable 6.95 fee, but then your held hostage to this review in order to get it back. Plus they don`t pro rate, these companies are getting worse everyday.
Privacy R | First ImpressionsVery nice people.
Privacy R | First ImpressionsWe did not use this facility after looking at it.
Privacy R | First ImpressionsFacility hours inconvenient. Without any notice, the office is closed from 12 p.m. to 1 p.m.
Privacy R | First ImpressionsThe facility appeared clean and check in was efficient.
Privacy R | First ImpressionsVery nice staff and easy to understand instructions of the rules.. highly recommend :
Privacy R | First ImpressionsNo problems
Privacy R | First ImpressionsStaff was very helpful and polite. The space is adequate size, clean, and just as described.
Privacy R | First ImpressionsThere were a few details it would have been nice to know about before we arrived, i.e. the lock requirements, entry/exit procedures and so forth.
Privacy R | First Impressions