Customer Reviews for North Parkway Mini Storage II LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of North Parkway Mini Storage II LLC

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Camilla J. on

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The code on the lock that was given on the app did not end up matching the lock that was on the lockbox. I had to call customer service who walked me through several codes before it worked. Felt like it wasted my time some and some stress as I had people waiting on me but the vehicle itself worked fine. All in all it wasn’t a bad experience but just a little more to the process than I was expecting.

Pamela S. on

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Mathew R. on

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Hitch mount on the Utility trailer was broken, which made it very hard to attach and detach. Trailer had debris inside from previous renters. Will be using a different location in the future for the following personal data security reason, Personnel were using personal devices to collect drivers licenses for the rental.

Corey L. on

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Nothing

Daphne A. on

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Shella G. on

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Great experience

Aretha W. on

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This is by far the BEST U-Haul location I have ever visited and did business with!!!!!

judy B. on

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Natalie B. on

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Absolutely nothing! Keep up the excellent work!!

Mickey S. on

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TERRY S. on

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I had to drive to a location different than the one on my contract which was 8 miles farther. I had to hookup all equipment with no help guiding my car onto the tow dolly. The tires were nearly slick and I got stuck which cost $125 and guess what? The $120 insurance didn't cover it. Really great experience.

Michael M. on

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Becky B. on

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Eileen B. on

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Wish they would have told me about the online check-in. Great otherwise.

perry S. on

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It was not my drop off location but they took it any way

Henry J. on

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Harry H. on

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Great customer service

Judy M. on

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I debated whether to put this on the "check-in" as the truck runs fine. BUT - it may need new struts. That was one of the LONGEST six hour drives I've ever done because of the significant "bouncing" action! Again, certainly it is not a critical issue but something to look at for sure.

darrell C. on

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Bill G. on

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Shilo R. on

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The staff at this facility is amazing and friendly! The unit is clean and the property feels safe. I would highly recommend North Parkway Mini Storage for your storage and Uhaul needs.

Cassandra M. on

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Clean and great customer service.

Troy H. on

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Very good customer service and very efficient.

Robert S. on

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Pamela F. on

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Daniel M. on

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Zak B. on

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Excellent customer service

Sharon W. on

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Joseph R. on

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We got a 26” trucks and a car tow dolly that we’d been told would be fine to use on the dolly. Once picking up equipment and trying to load the car on the dolly, we realized the car wouldn’t load correctly. I tried calling and waited for a long time, the location was closed at this point so my husband brought the dolly back immediately because we couldn’t use it. The lady on the phone with U-Haul said she give me the refund for the tow dolly and the insurance we paid for it. She said I should get it within 3-5 business days but 7 days later and no refund still. I’ll be contacting the person she said was the regional manager next

Carl M. on

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Excellent customer service..

angela G. on

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The uhaul truck was not on full tank when we picked it up and the gas hand never moved while using truck. I payed 20 dollars in gas before returning truck and they wanted the receipt which my husband no longer had when picking up remainder of deposit the next day. Did not get my deposit back and had to pay an extra 2 dollars. Very unacceptable ??

James B. on

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The truck was nasty and covered in red clay on the inside and out. There was trash in the floor and box. The ashtray was full of ashes. The whole center console was sticky and the whole cab reeked of cigarette smoke. I had to drive the truck the whole time with the window down.

Gwendolyn F. on

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Nothing at this time.

Billy M. on

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WANDA J. on

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Kenneth I. on

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Everything went well with the drop off.

majin C. on

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Woodrow W. on

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I've used this location several times over the past few years and was treated very well.

Gregory C. on

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david H. on

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JAMES L. on

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Ashley was the representative that I rented from. She was in the office early and gave me several options to assist as well as save money. I appreciate her helping me.

Woodrow W. on

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kristi R. on

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WILLIE C. on

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Thank you for always being accommodating and professional. Any time I left or road by the storage unit I knew

Steve G. on

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Fender badly cracked on wheel

Yvette F. on

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Silas Glen M. on

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Joe R. on

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Charging .99 cents a mile for an in town move is pretty nigh considering you are paying for rental of the truck as well. Why so high? It does not cost you .99 cents for wear and tear of the vehicle. Other than that, I appreciate the service you provide.

sandra T. on

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Audrene G. on

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ROBERT S. on

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KELVIN B. on

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james W. on

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Staff was great. Truck was clean and performed perfectly.

Gwendolyn F. on

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The employees were very friendly and professional. I will definitely use the service again.

CHARLES H. on

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Everything at this location is perfect. Don't need to improve anything at North Parkway Mini Storage II LLC located at 10132 Memorial Parkway NW in Huntsville, AL.

YVETTE V. on

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The young lady that helped me was very professional and as sweet as can be. She also helped me rent another storage unit and got my payments set up so it would come out of my account automatly. Would recommend them to everyone.

Michael D. on

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I gave this location a five star review because of their excellent customer service and friendly atmosphere. I was in and out with everything I needed in less than 15 minutes. From a Uhaul corporate point of view, being transparent (not just in the fine print buried somewhere) about the customers "guaranteed" reservation and how it's really the customers "preferred" time and rental location and how it's subject to change, would improve customer trust when said reservation does change unexpectedly. My reservation time and location changed shortly after I made the initial reservation that produced a confirmation document stating the original time and location. This would be akin to making a hotel room reservation and then later being informed that your room has moved to a different hotel in town with a different check in time. Yes dealing with rental equipment is more difficult inventory wise, but the response from the customer is the same who expects what he or she has seemingly been "guaranteed".

Daniel F. on

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James W. on

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Everything was great

stanford W. on

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Felix C. on

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Joshua E. on

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Honestly in my experience of using uhaul, this office had the best customer service and they take pride in the Uhual name keeping all the equipment in top working order. I want to tell them all thank you for having pride and ownership in the Uhual name and keep up the exceptional customer service. I would rate much higher than a 5 if they'd let me! Amazing office and highly recommend you use them for your storage and Uhual needs. On a side note convent location right off the highway and tons of self storage options.

Hilary H. on

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DONALD PAUL M. on

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Rodney D. on

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carl A. on

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Randy R. on

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John P. on

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Great Service

Lori G. on

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Naomi C. on

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I wasn’t informed about my contact properly so I was charged double for my equipment. When I called back the employee Regina was rude and would not help me just kept telling me to call U-Haul.

Larry B. on

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Caroline L. on

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Kendall B. on

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Felicia T. on

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DON S. on

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I had to wait to be served because the worker was on the phone.....personal call. I waited in excess of 5 min. When I returned the truck she remarked that the truck was returned wet due to me trying to clean the bed from dirt. She stated that I should have left it dirty. I felt very uncomfortable.

Tangela B. on

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RON T. on

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Felix C. on

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Ricky S. on

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debra W. on

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The floor had not been swept, however I did sweep it so as not to be charged. We put fuel back in to the 3/4 tank but because the gas guage would fluctuate when being driven it showed something different when parked. I was told it had 5/8 of a tank so I was charged $16. I am not happy about this. We rent U-haul frequently various things. We have rented 5 times in the last 3 years. I will not rent again. I'll use the competition.

Thomas G. on

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The employees were so bad. It took an hour and a half to do something that should have only taken about 15 mins. They screwed up my bank account by charging my account 3 times. So i had to call and straighten it out. I will never use uhaul again even if that means paying more money. UHAUL SUCKS !!!!!!!!!!!!!!!!! THESE EMPLOYEES SHOULD BE FIRED!!!!!!!!

phillip G. on

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Susan T. on

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Gteat experience as always! I’m sorry this email was lost in a spam folder. I will certainly use u Haul on North Pky again! Susan Turner

GARY Q. on

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Great service!

Cara M. on

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adale S. on

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Leon B. on

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mike A. on

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JOHNNY C. on

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WENONA M. on

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Everyone was very friendly and very helpful. Unit was also clean and easy to access.

al G. on

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Tiffany J. on

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JUSTIN B. on

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Good

JT B. on

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Place opens at 0900 - not somewhere I'd want to pick up, as I want the whole day to load. Easy drop-off though.

Herbert T. on

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LINDA H. on

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DAN C. on

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Original rental vehicle was not available at the first location so a second reservation was needed. Customer support via the U-Haul website online and phone call was terrible.

Barry M. on

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JT B. on

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Easy to find - plenty of room - no backing needed for returns.

JACKIE M. on

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JT B. on

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Storage place opens at 09:00. Not bad thing, but would rather turn in face-to-face. No issues tho'. Likely friendly folks. Clean and neat - no qualms at all about location.

Emanuel B. on

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GARY Q. on

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Rented 3 trailers . . . All first-class service!

woodrow W. on

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ANDREW G. on

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The folks there are very nice the unit was clean!

GEORGE M. on

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Receptionist at North Pkwy Mini was very helpful. She showed me the unit which was very clean and will lighted. I`m very satisfied with the transaction.

ANGELA L. on

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Great facility.

PAUL R. on

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Fast service, friendly and very helpful staff, unit was clean and ready to move in.