Customer Reviews for North Parkway Mini Storage II LLC
(U-Haul Neighborhood Dealer)

443 reviews

10132 Memorial Pkwy NW   Huntsville, AL 35810

(256) 858-3310

Location Hours

  • Mon-Fri: 9 am - 5:30 pm
  • Sat: 8 am - 3 pm
  • Sun: 9 am - 1 pm
Special Operating Hours
  • 9/6/2021: Closed

Services at this Location:

Contact Us

(256) 858-3310

10132 Memorial Pkwy NW
Huntsville, AL 35810

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5:30 pm
  • Sat: 8 am - 3 pm
  • Sun: 9 am - 1 pm
Special Operating Hours
  • 9/6/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Note: This particular location N. Memorial Parkway was great. BUT, University Dr. near Putman was pure de garbage!!! They made me and several more people reservations and got there to pick up the truck and they didn't have no trucks!!! ×#@$/%^&^^^<^%^&

ARETHA M. 
Rating:
5.0

Customer did not leave a comment.

Thomas M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRENDA G. 
Rating:
5.0

My experience with you guys was great. I will definitely be back and I will recommend you to anyone looking for a storage unit.

Investable P.  |  Overall Experience 
Rating:
5.0

Excellent facility. Staff very professional and friendly. They are knowledgeable about their profession. I would use this facility again and recommend it.

Brenda G.  |  Overall Experience 
Rating:
5.0

Zach made the process easy.

SABRINA H. 
Rating:
5.0

The location and employees were awesome!!!! I did 24/7 pickup and it was AWFUL!!!! I couldn't pick up the truck using the app, i was on hold for an hour in the parking lot and still never got thru! I had to go home and go live chat on the website to fix app problem. It took me over 2 hours to ppick up this truck and 3 trips to the location. I FINALLY GOT TRUCK AFTER 11P. IMPROVE YOUR CUSTOMER SERVICE!!! THIS WAS RIDICULOUS TO HAVE TO GO THRU JUST TO PICK UP THIS TRUCK!!

Shari K. 
Rating:
5.0

Great!!!! Always will pick them first.

Alexandra D.  |  Overall Experience 
Rating:
5.0

The staff was always courteous. They always let us know when they would not be available. I had been a customer since 2006. The reason for leaving is I had things in storage the were outdated/no longer needed. Other things I had forgot I had and can now use.

HELEN W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charleen A.  |  Overall Experience 
Rating:
5.0

Super friendly. Big smiles. I would gladly do business with them again.

Andy W. 
Rating:
5.0

Still disappointed here too. My original drop off location was at rocketcity storage (which happens to be where I unloaded to a storage I'm renting there), but when I got there, they could not find my contract and were not willing to take it. They said it might cost me money to change the drop location. Ended up bringing it to the location listed above and they were great.

DAVID M. 
Rating:
5.0

Dave and Lee Ann were professional, wonderful and kind people to deal with. The locker originally was rented by my deceased older brother. The transfer to my name was done easily as I had the proper documents. The cleanout was also an easy process. Nice staff and facility!

Robert H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PHYLLIS P. 
Rating:
5.0

Customer did not leave a comment.

DONALD K. 
Rating:
5.0

Customer did not leave a comment.

JAMES J. 
Rating:
5.0

Customer did not leave a comment.

BRENDA G. 
Rating:
5.0

Customer did not leave a comment.

Qushaylon B.  |  Overall Experience 
Rating:
5.0

We Love these guys !!!!

WILLIAM H. 
Rating:
5.0

Customer did not leave a comment.

CHARLA M.  |  Overall Experience 
Rating:
5.0

The employees are always so nice

CHONDRA M. 
Rating:
5.0

Great staff. Great experience. I would absolutely rent here again.

Maureen B.  |  Overall Experience 
Rating:
5.0

Thank you!!

Priscilla C.  |  Overall Experience 
Rating:
5.0

Good Experience

Roger M. 
Rating:
5.0

Best Prices in town, very well maintained, clean and very friendly office personnel

Dennis G.  |  Overall Experience 
Rating:
5.0

Nothing! Keep up the awesome work!!

NATALIE B. 
Rating:
5.0

Customer did not leave a comment.

Gary Q. 
Rating:
4.0

Service was excellent! Our only concern is that my husband's driver's license would not scan, nor upload online and the female rep offered to scan his driver's license using her cellphone and upload it. This method raises many security concerns for us and we want confirmation that his information is deleted from her phone. We are not questioning her integrity but want to protect ourselves. Thank you.

Shenita S. 
Rating:
3.0

Improve.. nothing really maybe free hot chocolate 😁. No complaints whatsoever!!

Jacqueline H. 
Rating:
3.0

Customer did not leave a comment.

MARK S. 
Rating:
5.0

I was extremely satisfied with North Parkway Mini Storage and would use them again if I was ever needing such services in the future. I have no problem highly recommending North Parkway Mini Storage to anyone.

Matthew C.  |  Overall Experience 
Rating:
5.0

The truck was disgusting. And the roof leaked into the cab right onto the driver. I can't believe I had to pay for this rental after this horrible experience.

James P. 
Rating:
5.0

Loved this location and staff. Extremely helpful and this storage really helped my family. THANKS!

John B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

YunSun K. 
Rating:
5.0

Customer did not leave a comment.

Terry N. 
Rating:
5.0

Customer did not leave a comment.

ANDREW M. 
Rating:
5.0

Nothing !

Alfreda S. 
Rating:
5.0

Customer did not leave a comment.

Graham K. 
Rating:
5.0

Customer did not leave a comment.

LATOYA W. 
Rating:
1.0

Customer did not leave a comment.

CHRISTOPHER M. 
Rating:
5.0

Customer did not leave a comment.

Selenia P. 
Rating:
5.0

Zach and the other young lady didn't get her name but they both made the rest of my day effortless!!!!!! these guys are good at what they do!!!!! got me in and out so that I could get my daughter to school in timely manner!!!!! Thank you!!!!!!!

Tonya C. 
Rating:
5.0

Thank heavens for this location because the online procedure was going terrible, the owner of this location went online and sorted everything out in less than 10 minutes and was very amenable, definitely use him again and not online!

debra P. 
Rating:
5.0

Not one thing! LeeAnn was amazing and you guys should give her a raise! I can't say enough about her level of customer service expertise.

Amy C. 
Rating:
5.0

Customer did not leave a comment.

Lisa B. 
Rating:
5.0

Continue to the amazing job that you guys are doing. Customer service was awesome. They explained things and made sure you understood it.

Frances L. 
Rating:
5.0

Customer did not leave a comment.

Curston D. 
Rating:
5.0

Customer did not leave a comment.

LATOYA W. 
Rating:
5.0

Customer did not leave a comment.

Sherwonda E. 
Rating:
2.0

The staff was personable and professional, but the cell phone reception at that location is very weak, which makes it very difficult to complete online transactions.

DANNY D. 
Rating:
5.0

I have used this location several times now and I will keep going back to it for my rental needs. The staff is always pleasant and very knowledgeable. They always have a good supply of equipment to rent , items to purchase or rental spaces available.

Edward A. 
Rating:
5.0

Customer did not leave a comment.

Lawson O. 
Rating:
5.0

Customer service at this location was a great experience and very detailed oriented and a very clean facility

Renae G. 
Rating:
5.0

Customer did not leave a comment.

MARTHA S. 
Rating:
4.0

Customer did not leave a comment.

John P. 
Rating:
5.0

Gooooooood!!!!!

Justin M. 
Rating:
3.0

the APP is difficult to use and to understand, there are too many things on each screen, and many time the 'continue' button must be scrolled down to know it's even there, or is not there all together... the App is not intuitive, and should not be as hard to understand as you are standing outside in the weather and noise and disruptions while trying to understand what is asking of you.

william T. 
Rating:
5.0

Customer did not leave a comment.

Kimberly H. 
Rating:
5.0

Customer did not leave a comment.

Arletta C. 
Rating:
5.0

Very friendly staff.. very professional

CASSANDRA S. 
Rating:
5.0

The U-Haul app seemed clumsy and time consuming to use.

John H. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM J. 
Rating:
4.0

The truck and staff were great. The online process is a mess. It took 30 minutes once we arrived to get our truck. The verification process required phone calls. The extra information requested could have been sent at the time of booking instead of sending it once we arrived on site. Not sure if I'll use the mobile system again.

Kevin M. 
Rating:
5.0

Customer did not leave a comment.

Tim S. 
Rating:
5.0

Excellent customer service experience

Keith L. 
Rating:
3.0

Customer did not leave a comment.

Brannion H. 
Rating:
5.0

Customer did not leave a comment.

Kandace A. 
Rating:
5.0

Great customer service

Robert S. 
Rating:
3.0

The code on the lock that was given on the app did not end up matching the lock that was on the lockbox. I had to call customer service who walked me through several codes before it worked. Felt like it wasted my time some and some stress as I had people waiting on me but the vehicle itself worked fine. All in all it wasn't a bad experience but just a little more to the process than I was expecting.

Camilla J. 
Rating:
3.0

Customer did not leave a comment.

Pamela S. 
Rating:
2.0

Hitch mount on the Utility trailer was broken, which made it very hard to attach and detach. Trailer had debris inside from previous renters. Will be using a different location in the future for the following personal data security reason, Personnel were using personal devices to collect drivers licenses for the rental.

Mathew R. 
Rating:
5.0

Nothing

Corey L. 
Rating:
5.0

Customer did not leave a comment.

Daphne A. 
Rating:
5.0

Great experience

Shella G. 
Rating:
5.0

This is by far the BEST U-Haul location I have ever visited and did business with!!!!!

Aretha W. 
Rating:
5.0

Customer did not leave a comment.

judy B. 
Rating:
5.0

Absolutely nothing! Keep up the excellent work!!

Natalie B. 
Rating:
4.0

Customer did not leave a comment.

Mickey S. 
Rating:
2.0

I had to drive to a location different than the one on my contract which was 8 miles farther. I had to hookup all equipment with no help guiding my car onto the tow dolly. The tires were nearly slick and I got stuck which cost $125 and guess what? The $120 insurance didn't cover it. Really great experience.

TERRY S. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Becky B. 
Rating:
4.0

Wish they would have told me about the online check-in. Great otherwise.

Eileen B. 
Rating:
5.0

It was not my drop off location but they took it any way

perry S. 
Rating:
4.0

Customer did not leave a comment.

Henry J. 
Rating:
5.0

Great customer service

Harry H. 
Rating:
5.0

I debated whether to put this on the "check-in" as the truck runs fine. BUT - it may need new struts. That was one of the LONGEST six hour drives I've ever done because of the significant "bouncing" action! Again, certainly it is not a critical issue but something to look at for sure.

Judy M. 
Rating:
5.0

Customer did not leave a comment.

darrell C. 
Rating:
3.0

Customer did not leave a comment.

Bill G. 
Rating:
5.0

The staff at this facility is amazing and friendly! The unit is clean and the property feels safe. I would highly recommend North Parkway Mini Storage for your storage and Uhaul needs.

Shilo R.  |  Reservation 
Rating:
5.0

Clean and great customer service.

Cassandra M.  |  Reservation 
Rating:
5.0

Very good customer service and very efficient.

Troy H. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

Pamela F. 
Rating:
5.0

Customer did not leave a comment.

Daniel M. 
Rating:
5.0

Excellent customer service

Zak B. 
Rating:
5.0

Customer did not leave a comment.

Sharon W. 
Rating:
1.0

We got a 26” trucks and a car tow dolly that we'd been told would be fine to use on the dolly. Once picking up equipment and trying to load the car on the dolly, we realized the car wouldn't load correctly. I tried calling and waited for a long time, the location was closed at this point so my husband brought the dolly back immediately because we couldn't use it. The lady on the phone with U-Haul said she give me the refund for the tow dolly and the insurance we paid for it. She said I should get it within 3-5 business days but 7 days later and no refund still. I'll be contacting the person she said was the regional manager next

Joseph R. 
Rating:
5.0

Excellent customer service..

Carl M. 
Rating:
1.0

The uhaul truck was not on full tank when we picked it up and the gas hand never moved while using truck. I payed 20 dollars in gas before returning truck and they wanted the receipt which my husband no longer had when picking up remainder of deposit the next day. Did not get my deposit back and had to pay an extra 2 dollars. Very unacceptable ??

angela G. 
Rating:
3.0

The truck was nasty and covered in red clay on the inside and out. There was trash in the floor and box. The ashtray was full of ashes. The whole center console was sticky and the whole cab reeked of cigarette smoke. I had to drive the truck the whole time with the window down.

James B. 
Rating:
5.0

Nothing at this time.

Gwendolyn F. 
Rating:
5.0

Customer did not leave a comment.

Billy M. 
Rating:
5.0

Customer did not leave a comment.

WANDA J. 
Rating:
5.0

Everything went well with the drop off.

Kenneth I. 
Rating:
5.0

Customer did not leave a comment.

majin C. 
Rating:
5.0

I've used this location several times over the past few years and was treated very well.

Woodrow W. 
Rating:
5.0

Customer did not leave a comment.

Gregory C. 
Rating:
5.0

Customer did not leave a comment.

david H. 
Rating:
5.0

Ashley was the representative that I rented from. She was in the office early and gave me several options to assist as well as save money. I appreciate her helping me.

JAMES L. 
Rating:
4.0

Customer did not leave a comment.

Woodrow W. 
Rating:
5.0

Customer did not leave a comment.

kristi R. 
Rating:
5.0

Fender badly cracked on wheel

Steve G. 
Rating:
3.0

Customer did not leave a comment.

Yvette F. 
Rating:
5.0

Customer did not leave a comment.

Silas Glen M. 
Rating:
4.0

Charging .99 cents a mile for an in town move is pretty nigh considering you are paying for rental of the truck as well. Why so high? It does not cost you .99 cents for wear and tear of the vehicle. Other than that, I appreciate the service you provide.

Joe R. 
Rating:
5.0

Customer did not leave a comment.

sandra T. 
Rating:
5.0

The folks there are very nice the unit was clean!

ANDREW G.  |  First Impressions 
Rating:
5.0

Receptionist at North Pkwy Mini was very helpful. She showed me the unit which was very clean and will lighted. I`m very satisfied with the transaction.

Patricia M.  |  First Impressions 
Rating:
5.0

Great facility.

ANGELA L.  |  First Impressions 
No reviews have been submitted for this location.

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