Customer Reviews for North Parkway Mini Storage II LLC
(U-Haul Neighborhood Dealer)

489 reviews

10132 Memorial Pkwy NW   Huntsville, AL 35810

(256) 858-3310

Location Hours

  • Mon-Fri: 9 am - 5:30 pm
  • Sat: 8 am - 3 pm
  • Sun: 9 am - 1 pm

Services at this Location:

Contact Us

(256) 858-3310

10132 Memorial Pkwy NW
Huntsville, AL 35810

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5:30 pm
  • Sat: 8 am - 3 pm
  • Sun: 9 am - 1 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Jeff H. 
Rating:
5.0

Excellent customer service!!!

Randall H. 
Rating:
2.0

I dropped off the 20' Uhaul truck. I took photos of the mileage, gas gauge, and inside truck (for documentation). The employee did not want to see the odometer reading, gas tank gauge, nor photo of inside of truck. He said he would email me a receipt. I have not received it yet, but they are very quick to send out an email to review them. Shouldn't they complete the transaction before requesting a review? Not the way to run a business if you expect a good review.

Brent B. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Loved the people they were extremely nice.

Jeffery A. 
Rating:
5.0

When we had to move Momma's household goods into storage, we were very lucky N. Parkway Mini-Storage had an opening in the climate controlled section. We never had any issues for the well over a year time we had things stored and everything looks just like the day we put it there.

Robert L.  |  Overall Experience 
Rating:
3.0

I haven't received the amount due back to me and I figured that takes time on my bank accounts end BUT I HATE they charge WAY to much for mileage and gas is 4 dollars and it takes ALOT to FILL UP. Every 2 hours or so. I had to take a trip to Indiana from Alabama and back and in gas alone it cost me close to 500 dollars and it almost had cost me close to 1200 for the rental alone and I'm only expecting maybe 34 dollars back I didn't estimate in mileage

Jayla E. 
Rating:
5.0

We have and will continue to direct people to your facility. The staff was very helpful when we moved here and realized that all of our "stuff" would not fit in our house. Very happy with the facility and the service. Thank you!

Becky C.  |  Overall Experience 
Rating:
2.0

Everything inside the vehicle was covered in dog hair. The cup holders were covered in grime. It was disgusting & unacceptable. The pick up location said it was “nothing they could do” and directed me to the 1800 number. I had to buy blankets to place over the seats do my husband wouldn't have an allergic reaction. U-Haul did refund me $50 of the $200 total.

Andreana W. 
Rating:
4.0

Customer did not leave a comment.

Bill P. 
Rating:
5.0

I wanted to rent a trailer from Fayetteville Tn. U-haul website said no trailers were available for the dates I requested. After renting trailer in Alabama, when I got to Fayetteville Tn I passed 2 U-haul location that had the same trailer I had rented. Those trailers were on the lot all week while I was in Fayetteville. I had to drive 25 miles out of the way to rent a trailer that was available in Fayetteville. Not happy with your system.

Darryl M. 
Rating:
5.0

Worst experiences ever with this unit

IKECHUKU A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher B. 
Rating:
5.0

Customer did not leave a comment.

Rodney B. 
Rating:
4.0

Customer did not leave a comment.

Micheal P. 
Rating:
5.0

This was one of the most relaxed and stress free moves I have ever made. thank you for your help and for the security of the storage facility. if I am In need of a storage unit again, I will be back to visit you .

Sandy O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KARA H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pamela B.  |  Overall Experience 
Rating:
5.0

I was much please with the service no complaints if ever needed again we will definitely choose you all .Thanks

Ruth F.  |  Overall Experience 
Rating:
5.0

I enjoyed my extended stay from 4/2021- 1/2022! Lee Ann has such a friendly phone personality, she could sell snow to a eskimo! She’s GREAT! Zack although he forgot about my arrival- was apologetic and came to my assistance immediately!

Angela J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jacqueline C. 
Rating:
5.0

Tried to return vehicle after hours but the app was not working tried to call U-Haul and was on hold for 1hr before phone disconnected. Tried going through website instead of app and finally was able to return. Definitely improve app or have a notice to try website if app doesn't work.

BRANDON M. 
Rating:
4.0

Customer did not leave a comment.

Gary C. 
Rating:
5.0

Customer did not leave a comment.

REBECCA B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARYLINDA G. 
Rating:
5.0

Customer did not leave a comment.

Janette B.  |  Overall Experience 
Rating:
5.0

Our climate-controlled unit preserved photos, clothing, portraits, and household items like new for 5 years. We never saw a bug or a rodent. My only complaint is that there is no lighting within the individual units; the hallway lighting is adequate since the units are open on top, but sometimes I needed a flashlight due to the dimness.

Helen Jo C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DALE A. 
Rating:
5.0

Customer did not leave a comment.

PATTI N. 
Rating:
4.0

We used the app to pick up the truck. I was VERY aggravated to be called by an employee at this location to be told our reservation was at 7, but the didn't open till 8. I was surprised as I made the reservation at a different location and expected to pick up where I called to reserve. The only reason the guy called was to tell me they didn't open till later and if I wanted the truck at 7 I would have to use the app. Never an email or contact from ANYONE that my reservation had changed till 4pm on the day prior to my reservation of 7am. The back of the truck was full of straw and had to be swept out before we could begin loading. This review isn't so much against the location, as the process of how my reservation was handled and the lack of communication about the change of pick location. The employee at this location eas very helpful in working toward helping me get the truck at the needed reservation time of 7 so we didn't have to wait till they opened at 8. Knowing what I know know about how the company changes reservation locations I will likely not use your services in the future.

Steven H. 
Rating:
5.0

Everything was excellent so I have nothing say needs to be improved.

Judith P. 
Rating:
5.0

Customer did not leave a comment.

PATRICK C. 
Rating:
5.0

Customer did not leave a comment.

DONALD F. 
Rating:
3.0

Customer did not leave a comment.

RONALD D. 
Rating:
3.0

The van I rented was disgustingly filthy. Animal hair all over the seats. A strong, musty odor that wouldn't go away. Trash and food crumbs all over the floor and seat of van. I was told there was nothing they could do and that the police had confiscated that van from a lady who had been using it for weeks. No cleanup from police impound lot to renting it out to customers? You ought to be ashamed of yourselves, UHaul.

Jonathan D. 
Rating:
5.0

Cheapest rental truck for the cheapest price.

JOEL M. 
Rating:
5.0

Everything was wonderful, I will do business with you again.

Montaya W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Priya P.  |  Overall Experience 
Rating:
5.0

Clean the inside of the trailers. Also, The office staff was great , but the method of payment was horrible. We should not have to use our personal phone to make payment. I want do this again.

SHANE A. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL T. 
Rating:
5.0

Employees were very helpful on accommodating a quick rental prior to a morning reservation. And as promised I returned the truck within two hours. I thank you guys for always been helpful with my moves. This is the second or third time I use the same location.

WALESKA M. 
Rating:
5.0

All 5 star!!!

John P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Went out of their way to assist and u would use them again if needed.

Robert P.  |  Overall Experience 
Rating:
5.0

I walked in there with a guide dog and people were always friendly and courteous

Pamela K.  |  Overall Experience 
Rating:
5.0

1st time for using U Haul .maybe if I use again I can see what to improve on.

ROSIE P. 
Rating:
4.0

Note: This particular location N. Memorial Parkway was great. BUT, University Dr. near Putman was pure de garbage!!! They made me and several more people reservations and got there to pick up the truck and they didn't have no trucks!!! ×#@$/%^&^^^<^%^&

ARETHA M. 
Rating:
5.0

Customer did not leave a comment.

Thomas M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRENDA G. 
Rating:
5.0

My experience with you guys was great. I will definitely be back and I will recommend you to anyone looking for a storage unit.

Investable P.  |  Overall Experience 
Rating:
5.0

Excellent facility. Staff very professional and friendly. They are knowledgeable about their profession. I would use this facility again and recommend it.

Brenda G.  |  Overall Experience 
Rating:
5.0

Zach made the process easy.

SABRINA H. 
Rating:
5.0

The location and employees were awesome!!!! I did 24/7 pickup and it was AWFUL!!!! I couldn't pick up the truck using the app, i was on hold for an hour in the parking lot and still never got thru! I had to go home and go live chat on the website to fix app problem. It took me over 2 hours to ppick up this truck and 3 trips to the location. I FINALLY GOT TRUCK AFTER 11P. IMPROVE YOUR CUSTOMER SERVICE!!! THIS WAS RIDICULOUS TO HAVE TO GO THRU JUST TO PICK UP THIS TRUCK!!

Shari K. 
Rating:
5.0

Great!!!! Always will pick them first.

Alexandra D.  |  Overall Experience 
Rating:
5.0

The staff was always courteous. They always let us know when they would not be available. I had been a customer since 2006. The reason for leaving is I had things in storage the were outdated/no longer needed. Other things I had forgot I had and can now use.

HELEN W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charleen A.  |  Overall Experience 
Rating:
5.0

Super friendly. Big smiles. I would gladly do business with them again.

Andy W. 
Rating:
5.0

Still disappointed here too. My original drop off location was at rocketcity storage (which happens to be where I unloaded to a storage I'm renting there), but when I got there, they could not find my contract and were not willing to take it. They said it might cost me money to change the drop location. Ended up bringing it to the location listed above and they were great.

DAVID M. 
Rating:
5.0

Dave and Lee Ann were professional, wonderful and kind people to deal with. The locker originally was rented by my deceased older brother. The transfer to my name was done easily as I had the proper documents. The cleanout was also an easy process. Nice staff and facility!

Robert H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PHYLLIS P. 
Rating:
5.0

Customer did not leave a comment.

DONALD K. 
Rating:
5.0

Customer did not leave a comment.

JAMES J. 
Rating:
5.0

Customer did not leave a comment.

BRENDA G. 
Rating:
5.0

Customer did not leave a comment.

Qushaylon B.  |  Overall Experience 
Rating:
5.0

We Love these guys !!!!

WILLIAM H. 
Rating:
5.0

Customer did not leave a comment.

CHARLA M.  |  Overall Experience 
Rating:
5.0

The employees are always so nice

CHONDRA M. 
Rating:
5.0

Great staff. Great experience. I would absolutely rent here again.

Maureen B.  |  Overall Experience 
Rating:
5.0

Thank you!!

Priscilla C.  |  Overall Experience 
Rating:
5.0

Good Experience

Roger M. 
Rating:
5.0

Best Prices in town, very well maintained, clean and very friendly office personnel

Dennis G.  |  Overall Experience 
Rating:
5.0

Nothing! Keep up the awesome work!!

NATALIE B. 
Rating:
5.0

Customer did not leave a comment.

Gary Q. 
Rating:
4.0

Service was excellent! Our only concern is that my husband's driver's license would not scan, nor upload online and the female rep offered to scan his driver's license using her cellphone and upload it. This method raises many security concerns for us and we want confirmation that his information is deleted from her phone. We are not questioning her integrity but want to protect ourselves. Thank you.

Shenita S. 
Rating:
3.0

Improve.. nothing really maybe free hot chocolate 😁. No complaints whatsoever!!

Jacqueline H. 
Rating:
3.0

Customer did not leave a comment.

MARK S. 
Rating:
5.0

I was extremely satisfied with North Parkway Mini Storage and would use them again if I was ever needing such services in the future. I have no problem highly recommending North Parkway Mini Storage to anyone.

Matthew C.  |  Overall Experience 
Rating:
5.0

The truck was disgusting. And the roof leaked into the cab right onto the driver. I can't believe I had to pay for this rental after this horrible experience.

James P. 
Rating:
5.0

Loved this location and staff. Extremely helpful and this storage really helped my family. THANKS!

John B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

YunSun K. 
Rating:
5.0

Customer did not leave a comment.

Terry N. 
Rating:
5.0

Customer did not leave a comment.

ANDREW M. 
Rating:
5.0

Nothing !

Alfreda S. 
Rating:
5.0

Customer did not leave a comment.

Graham K. 
Rating:
5.0

Customer did not leave a comment.

LATOYA W. 
Rating:
1.0

Customer did not leave a comment.

CHRISTOPHER M. 
Rating:
5.0

Customer did not leave a comment.

Selenia P. 
Rating:
5.0

Zach and the other young lady didn't get her name but they both made the rest of my day effortless!!!!!! these guys are good at what they do!!!!! got me in and out so that I could get my daughter to school in timely manner!!!!! Thank you!!!!!!!

Tonya C. 
Rating:
5.0

Thank heavens for this location because the online procedure was going terrible, the owner of this location went online and sorted everything out in less than 10 minutes and was very amenable, definitely use him again and not online!

debra P. 
Rating:
5.0

Not one thing! LeeAnn was amazing and you guys should give her a raise! I can't say enough about her level of customer service expertise.

Amy C. 
Rating:
5.0

Customer did not leave a comment.

Lisa B. 
Rating:
5.0

Continue to the amazing job that you guys are doing. Customer service was awesome. They explained things and made sure you understood it.

Frances L. 
Rating:
5.0

Customer did not leave a comment.

Curston D. 
Rating:
5.0

Customer did not leave a comment.

LATOYA W. 
Rating:
5.0

Customer did not leave a comment.

Sherwonda E. 
Rating:
2.0

The staff was personable and professional, but the cell phone reception at that location is very weak, which makes it very difficult to complete online transactions.

DANNY D. 
Rating:
5.0

I have used this location several times now and I will keep going back to it for my rental needs. The staff is always pleasant and very knowledgeable. They always have a good supply of equipment to rent , items to purchase or rental spaces available.

Edward A. 
Rating:
5.0

Customer did not leave a comment.

Lawson O. 
Rating:
5.0

Customer service at this location was a great experience and very detailed oriented and a very clean facility

Renae G. 
Rating:
5.0

Customer did not leave a comment.

MARTHA S. 
Rating:
4.0

Customer did not leave a comment.

John P. 
Rating:
5.0

Gooooooood!!!!!

Justin M. 
Rating:
3.0

the APP is difficult to use and to understand, there are too many things on each screen, and many time the 'continue' button must be scrolled down to know it's even there, or is not there all together... the App is not intuitive, and should not be as hard to understand as you are standing outside in the weather and noise and disruptions while trying to understand what is asking of you.

william T. 
Rating:
5.0

Customer did not leave a comment.

Kimberly H. 
Rating:
5.0

Customer did not leave a comment.

Arletta C. 
Rating:
5.0

Very friendly staff.. very professional

CASSANDRA S. 
Rating:
5.0

The U-Haul app seemed clumsy and time consuming to use.

John H. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM J. 
Rating:
4.0

The truck and staff were great. The online process is a mess. It took 30 minutes once we arrived to get our truck. The verification process required phone calls. The extra information requested could have been sent at the time of booking instead of sending it once we arrived on site. Not sure if I'll use the mobile system again.

Kevin M. 
Rating:
5.0

Customer did not leave a comment.

Tim S. 
Rating:
5.0

Excellent customer service experience

Keith L. 
Rating:
3.0

Customer did not leave a comment.

Brannion H. 
Rating:
5.0

Customer did not leave a comment.

Kandace A. 
Rating:
5.0

Great customer service

Robert S. 
Rating:
3.0

The code on the lock that was given on the app did not end up matching the lock that was on the lockbox. I had to call customer service who walked me through several codes before it worked. Felt like it wasted my time some and some stress as I had people waiting on me but the vehicle itself worked fine. All in all it wasn't a bad experience but just a little more to the process than I was expecting.

Camilla J. 
Rating:
3.0

Customer did not leave a comment.

Pamela S. 
Rating:
2.0

Hitch mount on the Utility trailer was broken, which made it very hard to attach and detach. Trailer had debris inside from previous renters. Will be using a different location in the future for the following personal data security reason, Personnel were using personal devices to collect drivers licenses for the rental.

Mathew R. 
Rating:
5.0

Nothing

Corey L. 
Rating:
5.0

Customer did not leave a comment.

Daphne A. 
Rating:
5.0

Great experience

Shella G. 
Rating:
5.0

This is by far the BEST U-Haul location I have ever visited and did business with!!!!!

Aretha W. 
Rating:
5.0

Customer did not leave a comment.

judy B. 
Rating:
5.0

Absolutely nothing! Keep up the excellent work!!

Natalie B. 
Rating:
4.0

Customer did not leave a comment.

Mickey S. 
Rating:
2.0

I had to drive to a location different than the one on my contract which was 8 miles farther. I had to hookup all equipment with no help guiding my car onto the tow dolly. The tires were nearly slick and I got stuck which cost $125 and guess what? The $120 insurance didn't cover it. Really great experience.

TERRY S. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Becky B. 
Rating:
4.0

Wish they would have told me about the online check-in. Great otherwise.

Eileen B. 
Rating:
5.0

It was not my drop off location but they took it any way

perry S. 
Rating:
4.0

Customer did not leave a comment.

Henry J. 
Rating:
5.0

The staff at this facility is amazing and friendly! The unit is clean and the property feels safe. I would highly recommend North Parkway Mini Storage for your storage and Uhaul needs.

Shilo R.  |  Reservation 
Rating:
5.0

Clean and great customer service.

Cassandra M.  |  Reservation 
Rating:
4.0

Thank you for always being accommodating and professional. Any time I left or road by the storage unit I knew

WILLIE C.  |  Overall Experience 
Rating:
5.0

Great Service

Privacy R.  |  First Impressions 
Rating:
2.0

Did not rent unit. Was told on Phone that I would have access from 6:00 am till 10:00 pm and this was not the case.

Privacy R.  |  First Impressions 
Rating:
4.0

easy to find and convenient

Privacy R.  |  First Impressions 
Rating:
5.0

the reservation for storage went great.the storage facility was clean and convienient.the staff was friendly and speedy.

Privacy R.  |  First Impressions 
Rating:
5.0

The staff was nice and professional to make a transition from dorm to storage.

Privacy R.  |  First Impressions 
Rating:
3.0

The gentleman who checked me in was very friendly and knowledgeable

Privacy R.  |  First Impressions 
Rating:
5.0

Everyone was very friendly and very helpful. Unit was also clean and easy to access.

WENONA M.  |  First Impressions 
Rating:
5.0

Quick, Easy, Efficient.

Privacy R.  |  First Impressions 
Rating:
3.0

No comments

Privacy R.  |  First Impressions 
Rating:
5.0

The folks there are very nice the unit was clean!

ANDREW G.  |  First Impressions 
Rating:
5.0

Receptionist at North Pkwy Mini was very helpful. She showed me the unit which was very clean and will lighted. I`m very satisfied with the transaction.

Patricia M.  |  First Impressions 
Rating:
5.0

We have several units at this facility. The office and units have been clean, the staff is friendly and helpful.

Privacy R.  |  First Impressions 
Rating:
4.0

this is my second storage and no problems

Privacy R.  |  First Impressions 
Rating:
3.0

Everything was fine except the charge for the survey.

Privacy R.  |  First Impressions 
Rating:
4.0

The staff in this facility were very polite. They thoroughly explained all information I needed to know and the entire process went smoothly. Would use this facility again!

Privacy R.  |  First Impressions 
Rating:
3.0

Clean storage rooms and clean grounds. Staff not so friendly. Not happy about admin fee. Was not told at time of reservations

Privacy R.  |  First Impressions 
Rating:
4.0

Service was great. Facility entrance is awkward.

Privacy R.  |  First Impressions 
Rating:
5.0

The gentleman who checked us in was very polite. He showed us on a map where our unit was so we wouldn`t have trouble finding it. He was also friendly and a pleasure to talk to.

Privacy R.  |  First Impressions 
Rating:
4.0

Extremely clean facilities. Traveling from the main office to the storage unit gate is somewhat of a hassle.

Privacy R.  |  First Impressions 
Rating:
5.0

Nice helpful staff. Clean dry facilities. Great price.

Privacy R.  |  First Impressions 
Rating:
5.0

Great facility.

ANGELA L.  |  First Impressions 
Rating:
4.0

Courteous, friendly, clean, easy

Privacy R.  |  First Impressions 
Rating:
3.0

Did not use because the unit I reserved was smaller than advertised. Service I received upon arrival was nice however.

Privacy R.  |  First Impressions 
Rating:
4.0

Fast service, friendly and very helpful staff, unit was clean and ready to move in.

PAUL R.  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top