Customer Reviews for North Salem Self Storage
(U-Haul Neighborhood Dealer)

245 reviews

3519 N Salem Rd   Fayetteville, AR 72704

(479) 361-4601

Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(479) 361-4601

3519 N Salem Rd
Fayetteville, AR 72704

Services at this Location:

Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

The person helping me hook up the trailer did not connect the hitch to ball. It was not discovered until I arrived at another location to use the trailer. The gentlemen acknowledged it was his mistake but did not apologize for what could have been a very serious accident. He was also less than friendly or welcoming.

Cira A. 
Rating:
2.0

Someone who loves uhaul I was definitely disappointed this time. I returned the truck because it was just issue prone as well as out of gas when I picked it up. I felt guilty for renting if. Maybe I'll start using Penske I don't know

clayton F. 
Rating:
5.0

Customer did not leave a comment.

Jon Z. 
Rating:
5.0

Customer did not leave a comment.

Christopher A. 
Rating:
5.0

nothing everything was great

RICHARD C. 
Rating:
3.0

Customer did not leave a comment.

Justin R. 
Rating:
5.0

Customer did not leave a comment.

Bruce R. 
Rating:
5.0

As usual the U Haul experience was excellent . The web site checkin and out was a little buggy, but eventually did work. Thanks again!

Todd K. 
Rating:
5.0

Customer did not leave a comment.

Bret W. 
Rating:
5.0

Customer did not leave a comment.

Alfred G. 
Rating:
4.0

while there was not trash, I expected the cabin of the truck to be wiped but it was not. the cub holder was nasty per my standards. had to borrow wipes of at u-hall location office to clean it myself before I could drive it.

mustapha E. 
Rating:
5.0

Customer did not leave a comment.

Keisha R. 
Rating:
5.0

Only problem we had was the truck I reserved wasn't available. We drove 200 miles to get that truck and it wasn't available. The 10ft ended up working but it was very frustrating. We had to go to three different locations to get everything. N Salem location was great and helpful, it's the overall U-Haul customer service we have a problem with. If you reserve a truck it should stay reserved.

Mark C. 
Rating:
3.0

Customer did not leave a comment.

Evan B. 
Rating:
4.0

Customer did not leave a comment.

Craig H. 
Rating:
5.0

Customer did not leave a comment.

Michael K. 
Rating:
5.0

Customer did not leave a comment.

David Y. 
Rating:
5.0

Customer did not leave a comment.

Samuel S. 
Rating:
5.0

Customer did not leave a comment.

Lewatis M. 
Rating:
5.0

Everyone at each location was super helpful! I like how you've gone digital.

James F. 
Rating:
5.0

Customer did not leave a comment.

Mark H. 
Rating:
5.0

Mr. Paul was very helpful. He hooked up the trailer for me and made sure everything was good to go.

Paul H. 
Rating:
5.0

Customer did not leave a comment.

Carla E. 
Rating:
5.0

Great Customer Service. Very Friendly and Helpful. I will recommend them to all of my friends and family!

ashley H. 
Rating:
5.0

Customer did not leave a comment.

David Y. 
Rating:
5.0

Customer did not leave a comment.

James I. 
Rating:
5.0

Customer did not leave a comment.

Lance B. 
Rating:
5.0

Customer did not leave a comment.

Jeremy H. 
Rating:
4.0

Customer did not leave a comment.

David T. 
Rating:
5.0

Customer did not leave a comment.

Russel H. 
Rating:
5.0

Paul was very helpful and knew his business.

joshua C. 
Rating:
5.0

Customer did not leave a comment.

Mandie E. 
Rating:
3.0

Customer did not leave a comment.

Clayton K. 
Rating:
5.0

Discounts for return customers. Thank you.

CAROLYN J. 
Rating:
4.0

Customer did not leave a comment.

Steven O. 
Rating:
5.0

Customer did not leave a comment.

Sean S. 
Rating:
5.0

Customer did not leave a comment.

thomas N. 
Rating:
5.0

Customer did not leave a comment.

Ronald K. 
Rating:
3.0

Although I understand we arrived right at opening, customer service needs to improve. Gentleman was terse and lacked providing instructions on what to do.

Paula T. 
Rating:
5.0

Paul is awesome!!!!!!!

Kirk F. 
Rating:
3.0

Roach's all over the bed of the truck and crawling out of where ramp pulled out. When I called they would refund money if we brought truck back. We had to get bug spray and deal with the roach's to make the move happen. It was horrible.

david H. 
Rating:
5.0

Customer did not leave a comment.

George C. 
Rating:
5.0

Customer did not leave a comment.

Jodie W. 
Rating:
4.0

Customer did not leave a comment.

Michael F. 
Rating:
3.0

I only have the trailer for about an hour I should have been charged for the full day

charles D. 
Rating:
5.0

Customer did not leave a comment.

DOUG M. 
Rating:
5.0

Customer did not leave a comment.

Sawyer R. 
Rating:
4.0

Good experience.

Carl M. 
Rating:
5.0

Customer did not leave a comment.

Marc E. 
Rating:
5.0

Customer did not leave a comment.

Cynthia M. 
Rating:
5.0

The gentleman that served me was very pleasant and professional. I was in and out in record time. The truck had a full fuel tank which made it very easy to return.

REINHARD W. 
Rating:
3.0

Get you house in order

Evan L. 
Rating:
5.0

Nothing they were very nice to me and very helpful. :-)

don G. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Your 24/7 share program (corporate) was the worst online/phone experience I've ever had. Wrong truck, only half the equipment I ordered, terrible phone support, photos don't work on iPhone X - and all after several 15 minutes+ wait times. You need to get your shit together, really.

Stephen P. 
Rating:
5.0

Customer did not leave a comment.

Tiffany T. 
Rating:
5.0

Nothing. Great service.

Steve K. 
Rating:
5.0

Customer did not leave a comment.

raymond C. 
Rating:
4.0

Customer did not leave a comment.

Matt Z. 
Rating:
5.0

Customer did not leave a comment.

Kendra W. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
5.0

Customer did not leave a comment.

Brittney J. 
Rating:
5.0

Customer did not leave a comment.

tim B. 
Rating:
5.0

Customer did not leave a comment.

Betty E. 
Rating:
5.0

Customer did not leave a comment.

Zane S. 
Rating:
3.0

Customer did not leave a comment.

Johnathan K. 
Rating:
5.0

I had a great experience. Nothing I know of could be improved.

GREG B. 
Rating:
4.0

Customer did not leave a comment.

Ernie M. 
Rating:
5.0

Customer did not leave a comment.

Michele A. 
Rating:
4.0

Send a text for when the Uhaul is ready if it is going to be available before the time selected

Patrick B. 
Rating:
5.0

outstanding location. Help was fantastic. Great place!

mark M. 
Rating:
5.0

Customer did not leave a comment.

Aaron H. 
Rating:
5.0

The front desk lady was new so it took some time to figure it out, but she was extremely friendly and helpful. My only complaint is that it took a bit longer than expected.

Shae P. 
Rating:
5.0

Customer did not leave a comment.

MARK L. 
Rating:
5.0

Customer did not leave a comment.

henry C. 
Rating:
5.0

Customer did not leave a comment.

Deborah H. 
Rating:
4.0

Customer did not leave a comment.

Donnie P. 
Rating:
5.0

Customer did not leave a comment.

WES K. 
Rating:
5.0

I was impressed with this location and decided to also rent a storage unit from them. Paul helped me with both. He was polite, knowledgable, efficient and very likeable. I give Paul an A+!

Leon N. 
Rating:
5.0

Customer did not leave a comment.

Josh H. 
Rating:
5.0

Customer did not leave a comment.

Raymond K. 
Rating:
4.0

Customer did not leave a comment.

Jerry W. 
Rating:
5.0

Customer did not leave a comment.

Roberta V. 
Rating:
2.0

I had no cell reception, and I have AT&T, so the express check in took over 30 minutes, because of lack of a signal. It was an exercise of futility. I have decided express check out/in is not really express. it is checkout and checkin without anyone around to resolve issues. Made a mistake estimating gas level, the 1/8 of a tank less than I thought cost me 38.00. Excessive and I will seek other options the next time I have a move over long distance. Heaven forbid if something gets locked in the truck after check in on a Saturday evening. No answered the number on the business, so I have valuables that are going to have to be shipped to me on Monday. It was my mistake, but there was no backup alternatives, which I found unsatisfactory. My college junior is going to have show up first thing Monday morning to reclaim the possessions. I still haven't received a call back.

Danny P. 
Rating:
5.0

Customer did not leave a comment.

Derek H. 
Rating:
5.0

Customer did not leave a comment.

Benjamin G. 
Rating:
4.0

Customer did not leave a comment.

Daniel H. 
Rating:
5.0

Customer did not leave a comment.

Pattye L. 
Rating:
5.0

Customer did not leave a comment.

cherie C. 
Rating:
5.0

Customer did not leave a comment.

Pattye L. 
Rating:
5.0

Customer did not leave a comment.

Brian P. 
Rating:
5.0

Very professional business. Service provided was efficient and thorough. Overall a great experience.

Steve K. 
Rating:
5.0

Customer did not leave a comment.

Clay G. 
Rating:
5.0

He was very accommodating and friendly.

Charles C. 
Rating:
5.0

Customer did not leave a comment.

kori F. 
Rating:
3.0

Customer did not leave a comment.

Brittany H. 
Rating:
1.0

Lady was rude and unhelpful

ELIJAH C. 
Rating:
5.0

Customer did not leave a comment.

Timothy B. 
Rating:
5.0

Owner was very nice. Easy access to facility.

Mike H. 
Rating:
5.0

Paul and the team at North Salem Self Storage are fantastic. Every interaction with them has been fantastic over the last several years. Thanks again for all of your help. .

Phillip R. 
No reviews have been submitted for this location.

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