The wait on the truck was well worth it . Excellent customer service!Martin P.
Customer Reviews for North Texas Sticker Station
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.JOSHUA R.
Customer did not leave a comment.Stacy K.
Customer did not leave a comment.david W.
The rental process was smooth and easy. The trailer was clean. The employees were very pleasant and helpful.Kelly H.
Customer did not leave a comment.Steven F.
Customer did not leave a comment.Robert V.
No improvements y'all are highly recommended thanks for your service.STELLA S.
Customer did not leave a comment.Sheila G.
the locations were great. your websites need lots of work.raul G.
Quick and excellent service.Steven G.
Customer did not leave a comment.CHRISTOPHER C.
Customer did not leave a comment.NIKIA W.
Customer did not leave a comment.Taro J.
It was difficult to returnYOLANDA A.
Customer did not leave a comment.YUWEN C.
Customer did not leave a comment.Victor B.
The truck was disgusting! Nothing In the cabin had been wiped down or cleaned. I immediately went home and wiped it out with the clorox wipes I had. None of the staff were wearing face masks when I went in there. It's as if COVID did not exist. Other than the disgusting truck, the truck drove fine and I was able to do what I needed to do. I would not rent a U-Haul from that location ever again.Russell B.
Customer did not leave a comment.Mannix O.
I was charged for 11 gallons of gas when I only drove 6 miles. I had even put a gallon of gas in (more than I had used) before taking it back. Anyways, the gentleman At the desk refunded me and in the end I had paid the amount I should have been charged from the beginning. It only took up an extra hour of my time and the headache of driving back to the location since nobody would answer the phone - to explain that they had over charged me more than double the amount than what was owed.Kyle H.
Nice service!!BENJAMIN JOSEPH N.
Customer did not leave a comment.PAULA E.
The back of the truck was dirty. You couldn't drive past 40 the truck started shaking. Then it was leaning towards the right . The have the nerve to charge 25 cleaning fee and truck was dirty.NANCY S.
First he told me a 10ft truck would fit a 73" refrig but not without a ramp we discovered when we got to our storage unit 27 rt miles later. So l had to come back to trade it in for a 15' mothers attic truck w/ a ramp! I wasnt offered a deal on the mileage or any off the upgrade for my troubles & they were supposed to have an appliance dolly l ordered but didnt. I had to put 10 extra miles on to go to another uhaul to get one. Trucks were clean & ran well but what a nightmare & an extra $37 l was out due to the store clerks bad advice. Will just use the big uhaul ctr in the future.Kelly H.
I do not like that you have to estimate your mileage before you moveLISA S.
Customer did not leave a comment.James J.
Had to wait half hour cause guy who knew how to do the uhaul stuff wasn't there had reservation set at 8 didn't leave until 9:30Jonathan R.
Customer did not leave a comment.John A.
Customer did not leave a comment.Laura D.
People were rude and not helpful at allChristy H.
Customer did not leave a comment.Joanne K.
Customer did not leave a comment.Tony S.
Customer did not leave a comment.Catherine C.
Customer did not leave a comment.John L.
I had to call the U Haul 800 number and had to wait a LONG time !! Great service though at the location and over the phone.Robert J.
Customer did not leave a comment.Heather S.
Good place in Denton no complaintshector O.
You overcharged me for gas. When I took the truck, it was listed as full but it was right at 7/8 of a tank. That $16.00 fuel charge needs to be reversed or I will dispute the charges. I called the place and discussed this with them and was told this would not be a problem.James C.
Customer did not leave a comment.Pablo C.
Customer did not leave a comment.Robert B.
Customer did not leave a comment.Shania D.
Customer did not leave a comment.erika G.
It was all so very good and the people were excellent helping me through rental to return !!!!karen J.
Customer did not leave a comment.Andrew W.
Customer did not leave a comment.Annice W.
Customer did not leave a comment.Kim L.
Very accommodating.Darrell M.
Carissa at the Parker Rd location and the woman at this location were so helpful!Lori W.
Customer did not leave a comment.Amanda C.
I wasn't sure where to park because there was not a lot of space.Alexis S.
Customer did not leave a comment.Diane K.
Nic Folks at the Sticker Station. The lady on the phone really cared.Steven W.
Customer did not leave a comment.Jennifer O.
Customer did not leave a comment.Sara M.
Customer did not leave a comment.Eric N.
Customer did not leave a comment.Eliezer D.
They didn't have the appliance dolly I had reserved. The furniture blankets were oily and very dirty. Had to pick up the dolly at another location.Kimberly C.
Make the place more visible to customers. The place was dirty and no proper parking area. It needs a lot of work.LAMECK K.
I went to two different locations for truck, dolly and furniture pads, after being reassured , by online service and several phone calls, would be all together at one location. Your communications service with the units is unreliableSUSAN E.
Customer did not leave a comment.james B.
Customer did not leave a comment.Carrie W.
Yes I would the people were friendly and helpful. YesJOHN L.
Customer did not leave a comment.Joseph F.
Customer did not leave a comment.James W.
Customer did not leave a comment.DANIEL F.
I called in on the day I rented the U-Haul because the U-Haul place did not put the dolly in my truck I reminded them I was getting one and she said oh yes I'm glad you said something. I drove home after inspection and she gave me the keys. I drove home and opened the back of the U-Haul and no dolly. I drove back to the U-Haul place and they said oh we forgot, and then said I thought we had one but turns out we didn't. He told me to drove to another U-Haul place on I 35 in Denton. Waiting in line 30 min because the attendant outside did not even try to listen to what I was asking. And it was on my contract so he could have helped me the manager said. The guy on the phone looked up my contract and because it significantly delayed my packing and being able to get moved out and to my next location. He gave me two options vip pass for a $25.00 email coupon I would receive in 24 hours, or another option that needed more time for approval and could be $50.00. I chose the vip option. I have not received a email. My email is email@example.com. Do to circumstance beyond my control the apartment was not move in ready and not what was promised. Then further delaying my move and I went to work my first day not have even been able to unpack the U-Haul. Unfortunately I did not return the U-Haul in time and was charged another day. I didn't mean for that to happen. I am asking that you honor your promise To let me have used that $25.00 coupon off what IHeather K.
The sales person is a big liar and has a poor customer service. Change the sales person.Noraiz R.
The owner of the store was very helpful and kind, but the location itself was dingy. I would recommend solely on the manager himself, however. Also, reserving was very difficult and unclear. I made a reservation for 10 a.m. in Denton for a 10' truck but someone called at 9:30 to tell me they didn't have a reservation available at that time even though I went on the night before and reserved. Very frustrating as you might imagine.Cameron H.
They had no record of the reservation even though I called U-Hail the day before to confirm. Had to drive 30 miles to Decatur to pick up a different truck as there were none available in Denton. VERY UNHAPPY!!!!!!!!!!BETH K.
The employees at this location are incompetent on how to attach a uhaul trailer to a F150. I was told I am good to go. After driving down a resendital street 45 seconds after leaving North Texas Sticker the entire U-Haul comes off my truck hitch. Fortunately no one was hurt. I was rescued by a local neighbor after the store did not answer. I was hung up on told â€œ I did not go to this locationâ€. Absolutely will NEVER go back and will be blasting this establishment on social media.Abby L.
Customer did not leave a comment.david H.
Would rent again from U-Haul.Edward E.
Customer did not leave a comment.kim W.
Great people. Great truck.Nathan C.
Customer did not leave a comment.Chris G.
The recommended drop off location was about 25 minutes away from my address. And, It was mind boggling as I was passing by two Uhual locations that were much closer. If you are new to an area, I would advise doing some further research on the drop off locations close to your home address, instead of depending on the Uhual software that the representatives depend on.Ferdinand B.
Customer did not leave a comment.Jennifer B.
perfect trailer nice staff.no complaints from me.RON B.
nice crew, but they checked out the truck to me and said that it had 1/4 tank, and it had a lot less. but I was still charged $14 dollars for gas when I returned it. even though it was at the same point in which I got it. Wasn't very happy about itCarlos S.
Asked to not have to bring the truck back the man gave me a truck that needed to be returned to the location and then charged me for not returning it I called to dispute the issue and was told someone would call me on a few days when it didn't take them "a few days" to take all my money for a mistake they did.Javon B.
New attendant that could at least act as though he liked his job.
The people were very nice and professional. Great experience!Monica R.
The guys here were super nice and went out of their way to help! Highly recommend this location!Melissa W.
Customer did not leave a comment.Caitlin T.
They gave us the wrong truck and told us that they were going to bring our truck to us and after waiting for an hour we had to contact them and they told us to just keep the truck we picked upwilliam S.
Customer did not leave a comment.James P.
This location was efficient, friendly, helpful. Due to the mix-ups with my reservation of truck and equipment (which was made weeks in advanced and paid by credit card), I believe I am entitled to the $50 refund, per your U-Haul Guaranteed. The U-Haul Guaranteed Reservation Promise: right equipment, right location, right on time, as agreed or you get $50. Thank you, Janet Morgan, 903-517-6269Janet M.
The staff was very friendly and helpful. I will definitely return to this location first when I need another U-Haul.WYATT F.
Customer did not leave a comment.jason M.
Customer did not leave a comment.Keith B.
Customer did not leave a comment.charles Y.
Very professional and very personable staff.Leland M.
Customer did not leave a comment.ronda J.
Customer did not leave a comment.Danny B.
Customer did not leave a comment.Patrick E.
Customer did not leave a comment.Debra T.
The attendant seemed more interested in visiting with familiar friends or customers than getting people out the door. Once he attended, he was fine and courteous but multitasking was not a strength area... didn't seem.Larry M.
Customer did not leave a comment.roy K.