Clean and updated appearance. Helpful staffAllan G.
Customer Reviews for North Thomspon Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.DOUGLAS S.
Outstanding customer service. I will be using this location again.Dean H.
But I wasn't informed that it was only a six hour rental I asked for the price of a daily rental which is 24 hours not six hours they need to be more clearJOLLY E.
It's a bit tight driving through the storage unit site with a 26' truck, not impossible as long as the driver takes their time and continues to monitor both side view mirrors. In the future, having the trucks prepared for departure would be a great help (and having any trailer attached).ROBERT W.
Customer did not leave a comment.Samuel G.
Total parking availability would likely have been an issue if I had a 26' truck instead of a 20' model, while only possessing avg backing skills (obviously that part is on me!), so I was relieved to find several open spaces next to each other. That said, the person who checked me in was a delight, and another great representation of U-Haul's consistency of excellent customer service.PATRICK O.
North Thompson storage in Springdale was very helpful and we'll prepared for my rentalBlake R.
Customer did not leave a comment.Jesus D.
Customer did not leave a comment.Robert L.
Customer did not leave a comment.mylisha N.
Customer did not leave a comment.TERRANCE R.
Nothing your support team for road side was very great at how they helped outJosh H.
Customer did not leave a comment.Paul F.
The drop off point was fantastic. The employees were helpful in setting up my storage as well as taking care of my drop off.KYLE K.
Customer did not leave a comment.Alanna B.
All I ask that you need to upgrade at in Green Forest Arkansas to make sure that the people that return their trucks are there rentals to make sure that they get their money back on timeGrace Y.
Customer did not leave a comment.John S.
No pigtail for lighting hook-up. Transport trailer had mud-dirt all over, including on the rails- I had to wash this thing to keep from causing dirty-dried mud from being shook off while driving down the road. Drove 2 miles to my destination to las vehicle, loaded vehicle (20 min in to rental) then had to wait for roadside to come change tire that was obviously not par when rented. Which caused me to have to wait till the next day to transport my vehicle. Disappointed.Michael G.
Customer did not leave a comment.Terry R.
Customer did not leave a comment.Trevor A.
Diane was great to work with. Excellent customer service.DONALD G.
Customer did not leave a comment.Courtney B.
Customer did not leave a comment.Emmanuel V.
The lady who checked me out was excellent. Very prompt and professional - easy to work with. Very enjoyable experience.Matthew V.
Thanks a lot to the lady at the pick up location. She stayed past her time to leave and sacrificed time with her grandchildren to help me get a rental.Sherri P.
Nothing. Great job!!Dean S.
The Storage Manager was very helpful and the UHaul was very clean. Highly recommended.Dean S.
Better customer service. The attendant was incredibly rude and kept saying â€œI don't know. I have nothing to do with uhaul. And all the prework I did seemed to be for naught. Rude and uninformed and extremely unwilling to help.Crystal C.
Customer did not leave a comment.James T.
Customer did not leave a comment.Jacob H.
Customer did not leave a comment.Dalton M.
Customer did not leave a comment.William M.
Customer did not leave a comment.Richard V.
I used mobile device to check in but I have a LG. Could not use my phone had to use an apple or Samsung. Very inconvenientShawnee B.
Customer did not leave a comment.Kimberlee S.
Customer did not leave a comment.Stacye W.
Customer did not leave a comment.Elbert M.
The lady didn't even check my vehicle in properly & didn't give me my refund return change for the miles I DIDNT USELamar F.
This location was not where the reservation was made for, but was able to provide the equipment that was originally reserved to pick up in Rogers.Karen N.
The rental rate I was quoted online didn't match what the pick up location charged me. Could you email me a contact so that this issue can be corrected?Jeff W.
Very nice experience....nothing just keep doing what your doing.bart H.
My reservation was for 9 am the woman didn't even get there till 9:20. She wouldn't inspect the truck with me and said she already knew about the damage and refused to mark it in the inspection sheet. Very shady and rude.Eveline M.
Customer did not leave a comment.Jerry Y.
I wasn't told there was a time I had to have this trailer back at on the 2 day rental I was an hr over and was charged an additional day! Which is just ridiculous!!Louis D.
Include light adapters with trailer rental.Arturo C.
La seÃ±ora que me recibiÃ³ el equipo fue muy cortÃ©s,andes M.
Customer did not leave a comment.Chris M.
Customer did not leave a comment.TONY M.
Customer did not leave a comment.David L.
Customer did not leave a comment.Tony A.
The location and the person working there were greatâ€¦ The Internet check in and check out process is HORRIBLE!! I could not check in and reserve and had to keep calling the phone number until I finally talked to a person and he was greatâ€¦ When we delivered the truck early after hours we could not finalize the drop off on the Internet and wasted about 30 minutes trying to do it so my husband just called the location and told them it was there and what time we dropped it off. I am not happy with U-Haul at alllinda T.
Customer did not leave a comment.Pamela R.
Customer did not leave a comment.James A.
Customer did not leave a comment.Reynaldo E.
Customer did not leave a comment.Casey Y.
Customer did not leave a comment.Amy S.
Very nice newer looking place. Parking lot small.Justin C.
Customer did not leave a comment.morris M.
The Manager at this location was awesome! :-)Richard K.
Was surprised at pick up by additional cost not told about during checkout on website. Was $100 more at pickup than website.Bradley T.
Friendly experience at this location. Rental was in good shape. Extra utilities were in good condition and everything i needed was readily available. Everything was ready for me when I arrived on site (i pre-ordered the day before).Matthew L.
Customer did not leave a comment.Misty P.
There was a massive computer problem nationwide at U Haul which caused me to wait with paid movers for 1 1/2 hour. The charges weren't sorted out until 4 days after the rental. This was a major inconvenience The location and the manager at North Thompson Storage went above and beyond to make it rightChristine S.
Location was almost 30 minutes late opening up and they have tried multiple times to overcharge me for various things from rental amount to mileage. Will not use this location ever againtonia Y.
Customer did not leave a comment.Pamela R.
I don't know of anything to make t better. The gal at the front desk was the best.Nancy T.
Customer did not leave a comment.Klinton W.
Customer did not leave a comment.Kathryn S.
Customer did not leave a comment.Calvin R.
Very nice location, the Lady was very helpful and kind.Ray B.
Customer did not leave a comment.Michael M.
Professional, Friendly, HelpfulBobby E.
Customer did not leave a comment.Ross F.
Original location for drop off was not in business with U-haul any longer. I wad directed to take it to a second location and after arriving was told that I couldn't drop it there unless I had permission from U-haul. The number to contact was not given to me nor was there any printing of such number on the contract. It took 45 minutes to get to the right phone number and then another 10-15 minute wait. The customer Service communicated that a major hub for U-haul for which I was parked was not in her system. I earthen directed to go 10 miles north from my original drop off. The folks at the final drop off location was very helpful and could see that I was very frustrated. Overall, it took 2.5 hours to drop off a trailer that should have been no longer than 10-15 minutes.MARK C.
Got charged $71 two weeks after we used it. When we called the guy told us it was a U-Haul matter so I called U-Haul. Uhaul said that he charged us for damages after he told us that he didn't. No one was very helpful. After I posted a bad review on their website he called and said that we were charged extra for mileage. I had it for about 5 hours and moved about 2 or 3 miles from my previous place. He tried to say we drove it 60 miles. He can't get his story straight. He was just trying to get us to take the review down. Paid $181 dollars to move 3 miles from my previous place. Will never use this place or U-Haul again.Vicky W.
Customer did not leave a comment.sheila G.
Very nice man. Great service.Catrina S.
Super helpful and friendly, glad to have someone on site to back the trailer into the parking place and unhook it from my vehicle.Lisa C.
Customer did not leave a comment.
My one suggestion would be to make sure the windshield is clean. The windshield had streaks and an outline from the wipers, obviously from the last rental. A few bird droppings were on the front and side of the windows. Overall, the truck was easy to drive, and the ride was smooth.Christopher B.
Very good customer service!Randall B.
Customer did not leave a comment.Ubaldo V.
Customer did not leave a comment.kim J.
Customer did not leave a comment.Sarah M.