Rented two items online. When going to pick them up, they only had one item. No email, text, phone call to inform of not having other item. Had to go to two other locations to find item.
Allie W.
North Thomspon Storage LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Springdale, AR 72764
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Quick check out and used trailer to transfer items to California. Trailed great!!
Curtis R.When we picked up the van, the key was broken. The woman who checked us in said she noticed the key seemed weak when the vans turned in but didn't do anything about it. Fortunately, a repair person with UHaul came and went way above and beyond to help. He soldered the key to make it work. Then he had a new key made. He spent an hour trying to program the new key to the van but it never did work, so we used the soldered key. He spent a long time helping us. He was excellent.
Sharon C.If possible, get an assistant for Diane, the exceptionally kind and helpful front desk lady.
CAROLINA E.The woman was rude as soon as we stepped in the door and told her we had a reservation for a U-Haul—she basically just said “No, you don't.†There had already been a mix-up because U-Haul double booked our reservation at another location and the man at the other location called U-Haul and we were sent to the North Thompson location to pick up an alternate truck. Eventually after trying to explain to her multiple times what had happened and her saying that she didn't see us on her books, she called U-Haul and all was settled. I don't know if maybe the woman at North Thompson was just having a bad day or what but I would not recommend going to this location for a U-Haul. I've rented with U-Haul before and never had this bad of an experience. Very frustrating when you're just trying to rent a truck to move during an already difficult time.
Alana G.