Customer did not leave a comment.
Zakry K
Customer Reviews for North Tongass Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great Customer Service. Location needs a Single cab pick up for use.
Mike PIt was a great experience nothing to complain about.
kevin cExceptional Customer Service!! The attention to details & responsiveness was absolutely SUPERB!! Mayabess & your Team are exceptional!! Thank you so very much!! Customer for life!!!!
DARIN KMayabess went above and beyond to make sure our needs were met. This is the best customer service we have had anywhere in a very long time! Maya was professional, courteous and timely. We are very grateful!
MARK Falways quick great service with ease. Thanks again!
Janet HVery friendly,service was good. Would rent again from this location.
KENNETH HI would like to praise Mayabess. Phone messages where answered promptly. She relayed all the pertinent information. Her professionalism included a helpful attitude, good advice and going above and beyond. Absolutely wonderful to work with. I give her a 10.
SHANNON NProvide a pick up truck for locals.
Mayabess BThere’s no improvement needed, I highly recommend this U-Haul location I have used this u-haul company several times and I am always happy with their services 😎👍
MARLEN DEverything was smooth and perfect
ROBERT HEverything was Super, no additional comments at this time
JAMES MTruck was perfect for 7 guyies going fishing with all the coolers, bags and poles, works great
Jim CThe service was fantastic! Extremely prompt & professional. Thank you!!
DARIN KMayabess is Wonderful! She took such Great Care of me! Not only at her Ketchikan office. But also when I was on the interstate traveling. Needed to return the u-haul trailer to a different location. And she made the change with ease! She is just Incredible!!!
Elizabeth RCustomer service lady was amazing.
Dave NUsing this U-Haul van was so great! It met all of our needs and easy to get. The owner was very easy to work with!
Stephanie EGreat customer service and communcation!
James RWas great to reserve and pick up vehicle at the time we needed it, not having to wait until an attendant was on sight.
Norman AMayabess was terrific. She made the reservation and arrangements easy. The rental worked great. Prices were reasonable, and it made our move easy and possible. Thanks for having this option available here. You're lucky to have Mayabess running your operation!!! Better be good to her so she'll stay!
Robert MMayabess deserves a raise!! She was so helpful!
Tawnia HMayabess at the Ketchikan U-Haul was exceptional! Her consistent communication throughout the rental process was invaluable, helping us navigate any challenges seamlessly. I'm thoroughly impressed with her service and will be recommending her to everyone I know.
alison mOne of the best customer service experiences. The service exceeded our expectations. If we are in need of a Uhaul again we know we will be in good hands.
Sandra PWould be great if there was a pick up truck for rent on island
ROBERT AGreat job, thanks for your help!
Scott FAttendant was fabulous. Smooth process.
Paul JI left my keys in the van and she drop them off at my work
Rosa RMayabess has been an amazing lady to work with over the last few years.
ROBERT AEasy, convenient and professional! Thank you!
Jamie KAwesome experience would definitely rent from them again very professional and courteous
Warren LWould really have liked to get an emailed receipt or something for the 600 I got charged extra for the truck and auto hauler.
Jared RKetchikan needs a 2 door pick up truck and ATV trailer for local use.
MAYABESS BMaya was the best! She was so kind and helpful through the whole experience. Very thankful for her help! Moving is so stressful and kindness goes a long way! Thank you!
Jayme DThe lady that helps you rent a uhaul is amazing and so helpful. I really appreciated how she explained the process and was so nice!!
Jennifer BTell people exactly where the ignition key box is mounted at this site. There was no box # 4. Just 1 box total mounted on a container van by the building.
Kathrine EYour representative at this location was very polite and helpful thank you very much 👍
mARLEN D24/7 option is great for locals
MAYABESS BAgent was nice,professional, quick with getting paper work completed. Instructions on truck rear door,ramp,locking mechanism, was good information. Truck was clean and running good .
Kenneth HThe truck leaked. Several boxes were wet when we moved the first day. Didn't even use it the second day in fear of getting something damaged.
Shawn HMaya was wonderful to work with!! The best!!
Ann MThe folks at North Tongass Mini Storage are terrific, I needed to store some household goods & clothing that I did not have room to take with me, so I called North Tongass Mini Storage, and they were able to find me a storage unit that was the correct size to temporarily store my belongings in, fair pricing and a great staff. If you're looking for a storage unit call North Tongass Mini Storage!
Mark C | Overall ExperienceThis storage unit rental was a very good experience. Maya Bess was super helpful anytime we came to the office for packing supplies, questions or problems.
Debra S | Overall ExperienceFacility and unit were fine. I found the office manager a bit rude at times. During the height of COVID you were NOT allowed to wear a mask into the office. Supposedly for safety reasons but with a huge TRUMP sign right behind her on the wall....I felt it was politically motivated and I felt that I was needlessly exposing myself in order to do business with U Haul.
Gerald B | Overall Experience