Customer did not leave a comment.Alaska Air Lines M.
North Tongass Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This lady is the most rude individual I've ever had to deal with. She had the nerve to say I was the problem. She started it from the first minute we met. The rigs are great the service is horrendous.Frank D.
Our service rep, Brie, was outstanding!myrna L.
The location is out of town, so was very difficult to get online to do self check in. The manager had the day off and didn't answer any of the phone numbers listed on the door. When I was done she called and accused me of stealing $3000 of merchandise that was supposedly in the back of the truck. Donations. She hadn't even checked the other trucks and threatened me that if I didn't return it she would be calling the police this morning. They haven't arrived yet, and I hope they don't. She accused me six years ago also, of not filling gas tank without even looking at it! Charged me extra money until I called, she went and looked at dash and finally removed the extra charge. She doesn't seem to be the kind of person for you to have running your business here.Wendy H.
Very pleasant experience, very well run considering the virus pandemic times we live in. very happy with U-Haul. thanksSteven D.
Very disappointed in the $250 return fee for a representative to pick up the truck from The Ferry terminal and drive less than 10 mins. Explanation to cover their insurance seems excessive. This is the 2nd rental and the previous one was $50 fee less than 4 years ago. $250 seems unreasonable.Gretchen C.
Bree is very helpful and professional!!CALEB T.
very helpful with the selection of equipmentSTEVEN O.
Bree was very fast and professionalCALEB T.
Agent was rude. She didn't greet or even said thank you. This location also has Trump flags all over , I am a Republican but hate the man and I don't think business is a place to have personal things specially politics views displayed. It's a business not home. Never again will I rent in Ketchikan. Sad because the rep from Anchorage . was excellent and professional. I would close the location or get a real customer service oriented employee. Not only that she tried to charge me a cleaning fee on a truck that she loaded with a dirty hand truck because it was raining. So obviously wheels would be wet as well, all I transported was 2 boxes and she had the nerve to try to charge mea cleaning fee. To my luck I had a very pleasant rep in Anchorage who listened and took care of me . He should be the one running the location in Ketchikan.Nestor O.
Bree is amazing!CALEB T.
Customer did not leave a comment.John K.
Customer did not leave a comment.John K.
nothing to improve because Ms. Bree is very good and explained in details.Aurora S.
Customer did not leave a comment.Candice A.
Bree was amazing! Will be back!!CALEB T.
Customer did not leave a comment.brittany H.
Great customer serviceJOSEPH L.
Great customer service. Clean facilityJOSEPH L.
Speed up the process. I did an online pre checkin and even prepaid ; then it still took almost 30 minutes to finish setting up my reservation at the location.Jordan B.
very polite young man. service was also excellent thank you CraigerCraig T.
Quick, easy, inexpensive and all around great experience. Thank YouThomas L.
Bree was amazing! Everything went smooth and very friendly service.Ken S.
Need to provide more space for parking when leaving a vehicle for the day while renting a truck/van. Also need better signage in areas that are not available for parkingPhyllis M.
Excellent help all through the processJOHN K.
Customer did not leave a comment.Andrew T.
Customer did not leave a comment.SHAWN B.
Absolute professionalism. One of the finest managed businesses in Ketchikan. Last year before the prior management was put into place it was a total disaster. The building, office and rental equipment were in exceptional condition and the manager absolutely went out of her way to get the job done and get me on way quickly. I have rented vehicles from this location many times and this is my first comment because each and every time I come in..its always the same. Professional and friendly. First class every time. She sets the standard where others should follow.Kevin N.
Problems with the company printer. Took forever to upload. As far as I know the printer never did upload. No hard copy document or paper to sign or reciept. Get the printer and wifi upgraded.TERRI B.
The equipment was great! The fact that they aren't open on Saturdays and Sundays is poor. I have run my own business for 27 years. If i take weekends off, I hire a clerk to aid my most valuable asset, my customers! Instead I see people peeking out the windows of the home that is above the rental office.ROY E.
The woman running the drop off location was nice, but had me playing musical vehicles. The most helpful person there didn't even work there.Jeffrey M.
Be aware of parking! A crazy man came & screamed at us that we were on his property, it was embarrassing. Took awhile as well each transaction rung up separately.DEBORAH S.
It's the only location on our island, so easy to recommend.LAURA G.
It's false advertising to say 19.95 on the side of the truck when it is actually 29.95. I would have paid 29.95. That is a reasonable price, but it can't say something different. The process went very smooth and I appreciate the ability to check out the truck after business hours.Samuel R.
Customer did not leave a comment.Susan D.
The Ketchikan location is not ideal. It's in a horrible service spot where it's nearly impossible to get Internet, let alone rent a vehicle. The whole experience was kind of terrible for us. I really need to thank the Kind gentleman, Ed in Anchorage Alaska for all of his help. Had it not been for him and a guy from North Carolina, we wouldn't have been in our new home had it not been for them. The truck itself had a leak in it and leaked rain water all over our bed frame and blankets.Trent B.
Customer did not leave a comment.William S.
Customer did not leave a comment.Christopher H.
Very unfriendly staff. Got charged a cleaning fee which I will be inquiring about. Have pictures of dirty truck when picked upRichard S.
Customer did not leave a comment.Nicholas B.
Customer did not leave a comment.FIVESTAR F.
The service I received was very professional. I was able to rent and be out in a timely manner. The staff really knows there job. I was very pleased and will rent from them again.William E.
Customer did not leave a comment.Bruno H.
Very friendly and easy to rent. They also do storage units which is convenient with returning the truck at the same place to store my belongings.william C.
Customer did not leave a comment.Kenneth K.
Customer did not leave a comment.Joshua P.
The entire process went smoothly. The lady running the U-Haul location was very professional, friendly, and extremely helpful. I was very pleased with this rental. I do not think there are any improvements needed at this location!Jeffrey H.
Call ahead to make sure the location is open on the day you intend to rentKyle S.
Make a note in pricing that insurance in mandatory. If insurance is not mandatory, I would like to speak with customer service, because I was informed by attendant daily insurance was mandatory.Angel L.
In Ketchikan the office hours are not available on Saturdays, so the customer is forced to rent a day early and pay for the day they don't need-- it would be nice if you made the online rental pick up available in Ketchikan so that we can pick up on Saturdays-- it was strange to be able to return on Sunday without anyone in the office, as well as pick up Friday evening without anyone in the office-- but I could not rent on Saturday, so had to pay for Friday when I didn't need the truck-- very disappointingSabrena V.
Bree is very professional and courteous. She is an asset to UHaul.Denise J.
Customer service Some pr I feel could have little more helpfulKarl D.
I LOVED the truck!! So fun to drive! Made me want to be a truck driver! Also, was well priced and despite being a couple miles out of town still fine to access as there was a spot to leave my car overnight. That really saved the day! Not only will I rent from here again soon to move a few more large items but I would happily recommend others rent from here as well. A satisfied customer describes me well!Seth G.
Customer did not leave a comment.Vicki M.
Customer did not leave a comment.Madison C.
This location is 200% better than the last time I rented a vehicle... previous manager was not up to the task of dealing with the public ( that was the most polite and diplomatic thing I could think of.) The new manager Rocks! Andrew R.Andrew R.
Customer did not leave a comment.Laurel B.
The manager wad totally helpful. This location is getting a call if I need to move again.Eric S.
The representative and service is excellent. The only recommendation is that pickup trucks be available at this location.John D.
Chick couldn't manage to email my receipt, she didn't even log the unit in properly. Got a call from Anchorage asking when I was gonna return it. Then I had to drive to another storage lot park and unhook it my self. Folks in Anchorage had to sort out the entire contract bcuz of her. This incident will not preclude me from uhaul in the future, overall you are an outstanding outfit and the inability for one person to do her job correctly shouldn't reflect on the entire organization. To be fair a week later we got a new manager and she is fantastic.kenneth S.
Friendly and efficientKen K.
Customer did not leave a comment.Chevy A.
Customer did not leave a comment.Virginia M.
Worse customer service ever. We rang the bell 10 times..no answer, we called 3 different phone numbers listed, at least 10 times each. No answer, we had reserved for 9am pick up and were right on time. After fifteen mimutes we went to privste residence on site and knocked very hard repeatedly until a 2 yr old answered the door and we told him to get his mom. She finally came and said she heard us repeatedly calling and knocking but was having a friend work for her that day so she did not feel she needed to answer oir calks or the office door even thougn she is the manager. I asked forthe number of her superior and she said she wasnt allowed to give it out. I had heard this was a horrible uhaul place and it is trueGina P.
I have several complaints: 1. I called this facility several times in the days before my reservation pick-up date, and they never called back. I even dropped by their offices during business hours and the door was locked and no one answered. 2. My appointment for pick-up was 9am on 7/13/19. I arrived at 8:55am and the office was locked, the lights off. I waited till 9, then tried again. No one was there. I called all three numbers posted on the front door, but no one answered. I rang the doorbell several times. After more than 10 MINUTES of waiting, I heard noise in the upstairs floor. 3. The lady came down in a pajama shirt and very unprofessional yoga pants. She seemed half asleep, and had trouble functioning. Upon entering her office, I was caught off guard by a foul smell, as well as mess and clutter everywhere. She apparently lives in the same building in which she'd set up her office, and it clearly showed. There was junk piled around all the walls, and the only real evidence of it being an "office" was that there was a computer desk with a chair on each side. 4. She spent 45 minutes of my time unnecessarily in that office. She was late, her computer wasn't booted up and ready to go, her printer wasn't functioning properly, and she didn't know the answers to most of my questions. 5. She asked if I wanted insurance. I asked for details. She literally did not know. She couldn't tell me how much coverage applied to what within each policy, nor did she know about the scheduling details (like if I'd be covered if I returned the u-haul past the set return date). She had to Google search this information. I was baffled by her incompetency. 6. She printed me a receipt, but her printer cut off 2 inches of text from the right-hand of the page...including much of the "fine print" and the actual charges. Instead of fixing her printer, she just hand-wrote the price totals. Again: I was baffled by the unprofessional performance of this person. 7. When we finally got everything settled and left the office to get the trailer, I realized the trailer was not on-site (though several u-haul trucks were and there was room for it). Instead of guiding/driving me to the location of the trailer in her annex parking lot so that she could make sure I hooked up properly and was off without a problem, she instead settled for pointing down the road and saying "turn right over there beyond the guardrail, open the gate to the parking lot, and hook up to the trailer nearest the gate." This was made worse by the fact that I wandered around looking for the parking lot, which was neither marked with a sign nor obvious. I spent over $1,700 to rent your u-haul. I expected prompt, professional, competent service. I received the opposite. I expected to walk into your office, quickly do some paperwork, pay you, then walk out with you 10 minutes later so that you could help me hook my truck up to your trailer--which I expected to be sitting in front of your offiBen B.
Nothing. Service was above and beyond. Personnel came in two hours early to accommodate our situation! We are very grateful!David S.
Customer did not leave a comment.Russell S.
Customer did not leave a comment.Micah R.
Customer did not leave a comment.Rebecca W.
Customer did not leave a comment.Francis S.
Rachel was very customer oriented and thorough in this transaction. I enjoyed talking with her.Tammie E.
Customer did not leave a comment.Duane D.
Customer did not leave a comment.Chris S.
Customer did not leave a comment.Jim P.
Customer did not leave a comment.Clint C.
Customer did not leave a comment.Jeremy D.
Love these folks. Super Stars indeed.Karen G.
Customer did not leave a comment.Jay P.
Customer did not leave a comment.Dale W.
Couldn't reach this office for days of calling and leaving messages. Finally went to location. Rang the buzzer as indicated on window. Man opened upstairs window and yelled that â€˜she will be down in a minute'. I waited for twenty. Freezing cold outside. I rang buzzer again. Man opened window again and screamed down at me, â€œyou don't have to push the f*****g buzzer! She'll be down when she gets there!â€ I waited another 10 minutes. Finally, woman arrives to open the door. As I step inside she explained that she was sick in bed. I told her she should indicate that she's not open for business if she's too sick. I asked her why her coworker upstairs cursed at me. She said she didn't know it had happened. (Hard to believe because he was screaming) anyway it was the worst experience I've ever had. The office was absolutely disgusting. Trash, debris, personal items, garbage and paperwork strewn everywhere. It was filthy, dusty and dirty. It smelled bad. I was going to rent a truck for a week but after this encounter I changed my reservation to only two days just to get my move done and then rented a container to be shipped instead of using UHaul. Never in my life have I had such a horrible experience while trying to spend my hard earned money. I'm actually worried about this woman and her children. Upon return no one was there, during posted hours.Lynn S.
Please pass on to Rachel my sincerest gratitude. She excels in customer service and customer care. Great job! I won't hesitate to recommend. Excellent communications and went above and beyond to accommodate my needs! Thank you, Rachel!! Best Uhaul experience I've ever had!Amy D.
Customer did not leave a comment.Gary D.
Very poorly maintained. Dirty and un-professional. Garbage and trash around front door, felt unsafe to leave vehicle there. Other business's in Ketchikan could do a much better job.Jared J.
Wrong person Captjoe@aol.comJoseph G.
Customer did not leave a comment.Aaron K.
the lady wasn't helpful at all. I showed up 3 different times during business hours and nobody was there, and she wouldn't answer her phone. then I needed help attaching the trailer, I needed an adapter for the trailer lights, and the previous customer left a padlock on the door.. but the lady had no interest in helping with these issues. she drove off before I could even get hooked up.Michael H.
Customer did not leave a comment.John G.
Office was filthy and stinky. Had to do all paperwork over again after doing it all online ??Lynn S.
Great experience and serviceDavid L.
Uhaul should be given a national freedom award. You have made it possible for millions of people to live their dreams, take advantage of opportunities, even escape bad situations. You will never know how much I appreciate uhaul. The Ketchikan agent is exceptional as well. Thank youWoodrow A.
Customer did not leave a comment.Scott B.
Truck was not clean, we don't have a choice of any other location to pick up but the parking spots for the large trucks were in very small driveway which was difficult when we dropped it offKelly J.
I am impressed by the customer service, and the equipment that I rented. Just want to say thank you again, and you are doing a great job. No need to change anything!!!Erich M.
Customer did not leave a comment.Ryan M.
EVERYTHING WAS GREAT, SERVICE WAS KNOWLEDGEABLE,PAPER WORK SIMPLE, TRUCK WAS IN GREAT MECHANICAL CONDITION,AND COST WAS REALLY AFFORDABLE,I WILL RENT AGAIN WHEN NEEDED,Steve S.
Customer did not leave a comment.Bill D.
Customer did not leave a comment.Craig W.
Excellent customer service!!Tammie E.
Customer did not leave a comment.Jacob V.
Customer did not leave a comment.John K.