Customer Reviews for North Towne Village Rental & Sales LLC
(U-Haul Neighborhood Dealer)

243 reviews

N 7077 Hwy 12/27   Black River Falls, WI 54615

(715) 284-0688

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(715) 284-0688

N 7077 Hwy 12/27
Black River Falls, WI 54615

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

lana S. 
Rating:
5.0

Customer did not leave a comment.

JACOB S. 
Rating:
5.0

Customer did not leave a comment.

hope K. 
Rating:
5.0

Customer did not leave a comment.

mary jane E. 
Rating:
5.0

This is for Uhaul about reservations. We reserved a trailer 2 weeks in advance and were surprised and concerned to see our pick up location in Madison, WI, which is over 2 hours from our house and from our requested location of Arcadia, WI. When I called Uhaul, I was assured that we would pick up in Arcadia. We had no assurance until the day before pick up that we could pick up in a nearby location of Black River Falls, WI. It was hard to plan when the pick up location was not certain. Please don't leave people in limbo. Please verify the location sooner and do not list the pick up at a place that is 2 1/2 hours away from the requested.

Virgil D. 
Rating:
4.0

I just can't find my receipt

Mike H. 
Rating:
5.0

Very happy with experience

Steve K. 
Rating:
5.0

No improvement needed! The guy was so accommodating, informative and helpful, and the equipment was clean and everything we were expecting and counting on. The service was quick as well - So thankful!

Caroline L. 
Rating:
5.0

Customer did not leave a comment.

pine G. 
Rating:
5.0

Customer did not leave a comment.

Allan R. 
Rating:
5.0

Customer did not leave a comment.

kevin A. 
Rating:
5.0

Bob is fantastic. Very accommodating and friendly. Gone to him for rentals twice and never been dissatisfied.

Tyler S. 
Rating:
5.0

Customer did not leave a comment.

Nicklas K. 
Rating:
5.0

Customer did not leave a comment.

debra W. 
Rating:
2.0

Bob was the most rude person I've meet. Poor customer service!!!

Nathan L. 
Rating:
5.0

Customer did not leave a comment.

james H. 
Rating:
5.0

Customer did not leave a comment.

loren F. 
Rating:
5.0

Fast, easy pick-up.

Paul H. 
Rating:
5.0

Customer did not leave a comment.

Terry N. 
Rating:
5.0

The person at the location was great and explained everything perfectly.

Chad S. 
Rating:
5.0

Keep it up every one was helpfull and friendly

Richard H. 
Rating:
5.0

Customer did not leave a comment.

dan P. 
Rating:
5.0

Bob is a GREAT DEALER. Went above and beyond to help me out. Great truck, price, and customer service.

bruce J. 
Rating:
5.0

Customer did not leave a comment.

mike A. 
Rating:
5.0

Great person to deal with. Will rent again when needed.

jeremy A. 
Rating:
5.0

All was good and smooth

jesse H. 
Rating:
5.0

Truck well maintained but bare bones crank windows vinyl seats no side door storage but it got me there and back

thomas P. 
Rating:
5.0

Happy with my experience

STEVEN K. 
Rating:
5.0

Customer did not leave a comment.

Debra S. 
Rating:
5.0

Customer did not leave a comment.

Bonita T. 
Rating:
5.0

Everything was great. Bob was so kind and took time explaining everything to me. He's the best!!!

sara M. 
Rating:
4.0

Customer did not leave a comment.

james H. 
Rating:
5.0

Everything was very good - no improvement necessary !

herb N. 
Rating:
5.0

none

Gerry F. 
Rating:
5.0

The gentleman we worked with was SO pleasant. He definitely went above and beyond to meet our needs. Would choose him again if we needed to. Thank you!

Teri S. 
Rating:
5.0

Customer did not leave a comment.

Greg L. 
Rating:
5.0

Customer did not leave a comment.

Amanda B. 
Rating:
4.0

Customer did not leave a comment.

peggy B. 
Rating:
5.0

Customer did not leave a comment.

jeff H. 
Rating:
5.0

Thank you, Bob. Exceptional service!

dave O. 
Rating:
5.0

Customer did not leave a comment.

bruce B. 
Rating:
4.0

Customer did not leave a comment.

Luke R. 
Rating:
5.0

Friendly and helpful

amy K. 
Rating:
5.0

Customer did not leave a comment.

ed K. 
Rating:
5.0

Nothing Bob was very easy to work with and had excellent service and helped with everything that i had questions about

chris E. 
Rating:
5.0

Customer did not leave a comment.

Patrick G. 
Rating:
5.0

Bob 100% runs a top-notch organization!!! Seriously - this is a wonderful, wonderful operation. He is accommodating, goes out of his way, even, for his customers. Our 1st experience was so great, we used him again for a 2nd one, had to change plans last-minute due to an emergency, and he was 100% accommodating. Recommended wholeheartedly, and feel free to use my name! ~Chris Odeen

chris O. 
Rating:
1.0

Tell the owner to have better manners. He was rude & condescending.

LISA H. 
Rating:
5.0

Bob was VERY accommodating, and arranged for us to pick up our truck early, because of vacation plans he had pending. 100% pleased, using him again in a week!

chris O. 
Rating:
4.0

Customer did not leave a comment.

kathleen H. 
Rating:
5.0

Customer did not leave a comment.

Andrew H. 
Rating:
5.0

Customer did not leave a comment.

Alicia M. 
Rating:
4.0

The owner there was great. He found an issue with my reservation and fixed it immediately. There was also an issue with Uhaul's payment service and he didn't make us wait two hours for payment to go through. He called back to let me know when it did.

Shandra P. 
Rating:
5.0

Customer did not leave a comment.

Jim P. 
Rating:
5.0

Customer did not leave a comment.

patrick S. 
Rating:
5.0

Customer did not leave a comment.

Daniel F. 
Rating:
5.0

Customer did not leave a comment.

Brittany D. 
Rating:
5.0

Customer did not leave a comment.

mark T. 
Rating:
5.0

Happy with experience

STEVEN K. 
Rating:
5.0

Customer did not leave a comment.

anthony K. 
Rating:
5.0

The service provided by Bob, the owner, was exceptional. Everything went well - and just as he explained. Prompt, courteous service - can't say enough good things about this experience!!

connie D. 
Rating:
5.0

Customer did not leave a comment.

william L. 
Rating:
4.0

Customer did not leave a comment.

john L. 
Rating:
5.0

Customer service was excellent

Ted R. 
Rating:
5.0

Customer did not leave a comment.

rodney V. 
Rating:
5.0

Nothing. I had a real good experience. Thanks.

dave S. 
Rating:
5.0

Customer did not leave a comment.

kent G. 
Rating:
4.0

Customer did not leave a comment.

Dave W. 
Rating:
5.0

Customer did not leave a comment.

Michael J. 
Rating:
5.0

Always a good experience working with uhaul

STEVEN K. 
Rating:
5.0

Customer did not leave a comment.

david K. 
Rating:
5.0

Every time I call they always have a truck for me . Which has been a lot in the last 2 months thank you Black River Falls Wis. Uhaul!! :) S.K.

sandy K. 
Rating:
5.0

The Rep. was very courteous and prompt with meeting our needs.

steve S. 
Rating:
1.0

I reserved a 26' truck. I was moving to a town more then 100 miles away, so it all had to go in one trip. The day before the move, i am told that my 26' truck is 150 miles away & i have to go pick it up. So, i had to settle for a 20 ' truck. We had to make 2 trips, rent the truck for another day & find another crew to help on sunday. I am extremely disappointed in uhaul. I made the reservation far enough in advance that they could of brought the 26' truck to my pick up location. I will never ever use Uhaul again. I am disabled & this was all planned in advance, but uhaul did not hold true to their reservation/word. Thank goodness Bob at the pick up location was so very helpful.

Jeanna T. 
Rating:
5.0

Customer did not leave a comment.

debra W. 
Rating:
5.0

Customer did not leave a comment.

Larry J. 
Rating:
5.0

Bob was very helpful and friendly, will recommend and rent from this facility again!

todd L. 
Rating:
5.0

Customer did not leave a comment.

lyle P. 
Rating:
5.0

Great customer service. All are really helpful and professional.

joeseph G. 
Rating:
5.0

Customer did not leave a comment.

lonnie J. 
Rating:
5.0

The Pick Up location was changed from Sparta to Black River Falls by Uhaul..... 45 minute drive out of my way. The truck leaked water all over my 1000 dollar Stearns and Foster Mattress and Box Spring and also our dining room chairs, now I have my bed in a storage to hopefully dry it out. It may take weeks to dry out!!!! Scott Chazan 424 N. Page Street Stoughton, Wi. 53589 608-501-7799

scott C. 
Rating:
4.0

Customer did not leave a comment.

Donald C. 
Rating:
5.0

Not sure,,Bob made it so easy,will definitely go back and recommend!

michael B. 
Rating:
5.0

Customer did not leave a comment.

pete S. 
Rating:
5.0

Customer did not leave a comment.

pete S. 
Rating:
5.0

Easy pick up and return. I found the carhaul trailer user friendly and safe.

jon B. 
Rating:
5.0

Moved cross country very easy, great experience

Becky K. 
Rating:
3.0

Customer did not leave a comment.

larry L. 
Rating:
5.0

Customer did not leave a comment.

john R. 
Rating:
5.0

Customer did not leave a comment.

Scott S. 
Rating:
5.0

Have other dealers learn customer service skills from Bob at this rental outlet

David P. 
Rating:
5.0

I really appreciated working with Bob. Everything went smoothly from rental to return. Bob was very helpful in changing my rental agreement from one-way to in-town, when my plans changed midway though my rental. Very satisfied customer!

dustin S. 
Rating:
5.0

Bob was great. I came in from out of town and Bob went way above and beyond to help me out when I had challenging situations arise. I cannot recommend this place enough.

C. Erik F. 
Rating:
5.0

Very good customer service! Nice, efficient and an overall great experience.

Leslie W. 
Rating:
4.0

Nothing, if Bob is working for you!!!!!

John B. 
Rating:
5.0

Customer did not leave a comment.

dianne G. 
Rating:
5.0

Bob, the owner is the best uhaul rep I've ever dealt with .

andrew M. 
Rating:
5.0

Customer did not leave a comment.

Gerry F. 
Rating:
5.0

Customer did not leave a comment.

daniel E. 
Rating:
4.0

Truck was two qts low on oil. Uhaul lost online order. Black River Falls uhaul had to create new order. Charge was much cheaper....even with upgrade to insurance. Bob at Black River Falls was great

George B. 
No reviews have been submitted for this location.

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