Customer Reviews for North Towne Village Rental & Sales LLC
(U-Haul Neighborhood Dealer)

362 reviews

N7077 Hwy 12/27   Black River Falls, WI 54615

(715) 284-0688

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 8 am–12 pm
  • Sun: Closed
Special Operating Hours
  • 7/18/2024: Closed

Services at this Location:

Contact Us

(715) 284-0688

N7077 Hwy 12/27
Black River Falls, WI 54615

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 8 am–12 pm
  • Sun: Closed
Special Operating Hours
  • 7/18/2024: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Bob was a great dude went above and beyond to help me!

avian g 
Rating:
5.0

Customer did not leave a comment.

Joseph D 
Rating:
5.0

Customer did not leave a comment.

Gregory P 
Rating:
4.0

Customer did not leave a comment.

larry o 
Rating:
5.0

Customer did not leave a comment.

brian f 
Rating:
5.0

Nothing all of my experience with Uhaul has been great

kathryn s 
Rating:
5.0

N/a

martin f 
Rating:
5.0

Great customer service

Randall C 
Rating:
5.0

Customer did not leave a comment.

eric p 
Rating:
5.0

Bob was super nice and easy to talk to. He's definitely an asset to I-Hail.

Christopher M 
Rating:
5.0

Nothing excellent service

john k 
Rating:
5.0

6 stars plus yes ditto

Benjamin M 
Rating:
5.0

Mr. BOB was very knowledgeable about all the equipment we rented. He was very helpful and got us on our way without delay

RICHARD G 
Rating:
5.0

Customer did not leave a comment.

Andrew O 
Rating:
1.0

Customer did not leave a comment.

christopher a 
Rating:
5.0

Customer did not leave a comment.

terry V 
Rating:
4.0

Customer did not leave a comment.

brandon m 
Rating:
5.0

Don’t know witch one this was but truck drove like a dream

david r 
Rating:
5.0

Customer did not leave a comment.

James J 
Rating:
5.0

Customer did not leave a comment.

jay h 
Rating:
5.0

Customer did not leave a comment.

Richard D 
Rating:
5.0

Customer did not leave a comment.

SUE O 
Rating:
4.0

Customer did not leave a comment.

Aaron R 
Rating:
5.0

Mr Bob was awesome.

RICHARD G 
Rating:
5.0

Customer did not leave a comment.

Jill L 
Rating:
3.0

The equipment was clean, however, once on the road with a loaded truck, the brakes were not good. I think that the truck should have been test driven by management to ensure that the brakes and other things were running smoothly before sending it out again.

LAURA s 
Rating:
5.0

Customer did not leave a comment.

Brian G 
Rating:
5.0

I’ve dealt with Bob from North Point Village, Black River Falls many times, and he has always been very helpful and is a great representative of UHaul.

Daniel B 
Rating:
5.0

I had no issues. Everything I needed on a tight schedule.

Justin A 
Rating:
2.0

Don't return your rental early OR with extra fuel added.... U-haul will NOT' give you a credit for it.

Sandy H 
Rating:
5.0

Great U-Haul facility. Mom is very helpful and accommodating and highly recommend.

Mike S 
Rating:
5.0

Customer did not leave a comment.

Michael B 
Rating:
4.0

Customer did not leave a comment.

Dennis L 
Rating:
3.0

Customer did not leave a comment.

DAVE S 
Rating:
5.0

Customer did not leave a comment.

Dennis L 
Rating:
3.0

Customer did not leave a comment.

Ken W 
Rating:
5.0

Customer did not leave a comment.

Tiana L 
Rating:
5.0

Customer did not leave a comment.

Tiana L 
Rating:
5.0

He has always gone up and above to assist

Alan M 
Rating:
3.0

Customer did not leave a comment.

Chad B 
Rating:
4.0

Customer did not leave a comment.

Shirly T 
Rating:
5.0

Bishnu was extremely helpful in the process of hooking up the trailer. Thank you.

Jacob P 
Rating:
5.0

Customer did not leave a comment.

JODY L 
Rating:
5.0

Customer did not leave a comment.

Michael P 
Rating:
5.0

Customer did not leave a comment.

paul r 
Rating:
5.0

From booking to returning this service was everything I needed to move my family!!

Shywon T 
Rating:
5.0

Customer did not leave a comment.

Melinda J 
Rating:
5.0

Great owner operator. Goes the extra mile.

Gregory B 
Rating:
5.0

Customer did not leave a comment.

tasha m 
Rating:
4.0

Need to put in a brochure or something that has after hours numbers that can be contact to get more information/help if needed. Put in every truck or emailed to customers.

Sharon C 
Rating:
5.0

Bob did an excellent job....!

BRUCE B 
Rating:
4.0

Customer did not leave a comment.

George G 
Rating:
5.0

Always goes above and beyond! Amazing used multiple times!!

samantha j 
Rating:
5.0

Customer did not leave a comment.

rodney h 
Rating:
5.0

Very helpful.

terry c 
Rating:
5.0

Send them to Bob in Black River Falls Wis excellent person and service bottom line

john g 
Rating:
3.0

Dropped off after hours

Randee V 
Rating:
5.0

Great experience

beth k 
Rating:
5.0

Customer did not leave a comment.

Julio F 
Rating:
5.0

Bob was extremely helpful. There was some confusion when I paid cash in full at the time of truck return, only for Bob to discover that my card had also been billed. He caught me before I left his parking lot and returned my cash. I definitely appreciate his honesty.

Troy H 
Rating:
5.0

Awesome very friendly

tom m 
Rating:
5.0

The dealer was friendly, helpful and nice. He was well informed as well.

Dawn S 
Rating:
5.0

Nothing but good! Bob who is the owner was outstanding!!

Gayle R 
Rating:
5.0

I was very impressed with Bob and how he took care of our needs. Next time I need any rental equipment I will check with Bob first.

William P 
Rating:
5.0

Helpful, friendly and Excellent customer service. Would definitely use again and refer anyone liar needs a truck.

Kimberly T 
Rating:
5.0

Courteous, informative and friendly! Thank you so much.

Amy P 
Rating:
5.0

Bob was great to work with and I will definitely recommend him to anyone that is looking to rent a U-Haul.

terry d 
Rating:
5.0

Bob was wonderful! He was so helpful!

Alison B 
Rating:
5.0

Bob was very helpful and friendly. He addressed all the questions I had before I even asked them. He was very informative, polite, and responsive. A great experience at this location. Thank you

Theresa T 
Rating:
1.0

The entire experience was disappointing

Craig H 
Rating:
5.0

We used this location a few times, and we would recommend this place ! And we would use this place again! Bob is awesome and very friendly and helpful! I give this place a 10 !!!!! And I give Bob a 10 !!!!!!!! Thank you

Ronald R 
Rating:
5.0

The owners of both locations were AMAZING!!! I will be renting again!!

kathleen b 
Rating:
5.0

The owner is awesome. Highly recommend if you're moving to this area or need a truck in the area.

Denise M 
Rating:
5.0

As always, renting at this location was a great experience.

Randy V 
Rating:
4.0

Everything was great! Worked great for what we needed it for. Only problem was the engine light was on when I rented it

Jason O 
Rating:
5.0

Customer did not leave a comment.

john a 
Rating:
5.0

Easily the best experience I've ever had with a truck rental. Was supposed to pick up my 26' truck at another location, but at pickup time it was not available. Was told I needed to drive 45 minutes to this location. I was at first upset by this fact, but this Uhaul location made the trip worth it! He made everything right. Again, best experience ever. Thank you!!

Joel G 
Rating:
5.0

Customer did not leave a comment.

dennis w 
Rating:
5.0

Bob is his name and he is freaking amazing I would rather use a different word but that's the one I got if you ever need A u haul if you ever are moving call him don't let anybody tell you anything else call him immediately if you're ever moving dude is amazing there isn't enough words to describe how happy I was

david m 
Rating:
5.0

Nice guy. Had equipment needed and super helpful and had his shit together.

christy e 
Rating:
5.0

Easy to rent this. Great customer service.

Corinna L 
Rating:
5.0

Bob was Wonderful

amy b 
Rating:
5.0

Bob always does a great job no complaints

Steve K 
Rating:
5.0

Bob is a great guy. He is helpful and friendly. This is a good location to get U-haul equipment.

shane m 
Rating:
5.0

Customer did not leave a comment.

gerry f 
Rating:
5.0

Customer did not leave a comment.

merlin s 
Rating:
5.0

Great service, good location

robert b 
Rating:
4.0

make sure the trailer is clean

Bruce T 
Rating:
5.0

Customer did not leave a comment.

Mary O 
Rating:
5.0

Excellent. Professional. Friendly. Thank you.

diana m 
Rating:
5.0

Customer did not leave a comment.

gerry f 
Rating:
5.0

Customer did not leave a comment.

anthony k 
Rating:
5.0

Customer did not leave a comment.

fred b 
Rating:
5.0

Customer did not leave a comment.

donna y 
Rating:
1.0

I was not given the access code for the key box. My pick up time was 0530. After spending a ridiculous amount of time on the phone with uhaul, I finally got the keys at 0645. It had a 1/4 I picked up uhaul 10 miles from where I was moving out of. I then drove 24 miles to a gas station in Warrens WI. I put $ 70.00 in. Which brought it to 3/4 full. I have the reciept. I drove 238 miles to my destination in Kenosha. The uhaul was returned a day early. Sunday before 5 p.m. The 1st uhaul place said they were full. We were directed to a different place. That place was also full. But, we left it there anyway. I was charged an extra 300.66. Charges were for returning it late. It wasnt due until monday. I was charged for going over my mileage, I did not go over. I was charged 175.00 for gas. I am being told I started at 3/4 of a tank. I did not. Uhaul sucks.

Kachina S 
Rating:
5.0

Customer did not leave a comment.

becky g 
Rating:
5.0

Customer did not leave a comment.

randy v 
Rating:
5.0

Bob was very pleasant to talk to and helpful. He discussed the equipment we would need to have while on the phone, so we had the proper hitch ball and light plug. Bob was very thorough and took time to explain things as he hooked the trailer to our truck. He went over the proper use and features of the tow dolly. Return was very simple and no hassle also. Will definitely use this dealer again.

tom n 
Rating:
5.0

Customer did not leave a comment.

Michael E 
Rating:
4.0

Customer did not leave a comment.

Susan L 
No reviews have been submitted for this location.

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