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Marcia M
Customer Reviews for North Wilkesboro Storage & Rentals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Have someone there so truck can be picked up. And let them know of an upgrade. I was over charged.
BEVERLY JNothing I like that pleople the owner great person , I recommend everyone .
Freddy Glocal rep was very helpful getting me the right size and helping keep my cost down. would definitely recommend
roger aNeeded truck at 10 am, dealer asked if we could do 11am instead and I agreed. I arrived at 11 and still had to wait 35 minutes before anyone showed up to let me get the truck
Tammy KThe trailer hasn't seen a car wash in a long time
Tony OGreat location, overall, but it could be more clear online that people can drop off their rentals at any time.
Jessica CNothing
Steven LSend them to a bigger drop off location where they are actually open to accept the return!!!!!
Lisa WTrain the employees for customer service- very unhelpful will not use this location again
Clifton GI was sent a drop off via text from Uhaul that did not exist. I drove for an hour and a half trying to find it. I finally stopped at the fire station to ask directions and the fire dept said it did't exist. They directed me to the nearest location in Wilksborrow which could not accept my truck. I stood crying on two men at the moving and storage place who called 6-10 places before they found North Wilksboro moving and storage for me. I am eternally grateful for them receiving my truck, but I do not intend to pay for the extra miles I drove looking for the assigned drop off when I SPECIFICALLY asked to drop off in Boone NC!!!.
Andrea WI unknowingly had created 2 contracts, one in town and one one way. I intended for this to be a 1 way trip but they signred me up for an in town move which cost me a lot more
Thomas BWe had to wait over 2 hrs to get our uhaul, simply because no one was at our location.
JACOB CHave the truck size customers need and have reserved and don’t tell the customer for one flat rate due to a inconsistence and charge another!
Jasmine SBusiness owner, had old reservation in system showing not picked up, he called us and we told him it needed to be cancelled. Well I assume he rented to someone else because the truck was missing according to him. He told us to call his AM for assistance. and hour later the reservation was put through as if we picked up the truck, he billed to cash to cover his butt and attempted to try and put his liability for the equipment on us. AM told us he would reverse the dispatch and two hours later still had not been done, after stating we were calling the police and filing a complaint with uhaul he reversed the rental. This is not the reputation uhaul wants. OM express is a terrible representative for uhaul and is a liability that will bite uhaul in the butt someday if not addressed
Daniel HUhaul cancelled my reservation but the agent was very helpful to get me a trailer I needed.
REGINALD SContinue treating everyone as family.
Harry SVery good experience
Stephen CWhen they are done remodeling and actually open 7days a week, its really only 5 and we had to wait for someone to show after calling.
Chad HGreat location, all the room you need to maneuver around the lot
JEFFREY CThis is not where I requested the pickup. This was 40 minutes out of my way. UHaul should let people know that, most likely, the place we select for a pick up is not where we will pick up. This is bad customer service.
MICHAEL PThis is a loaded question. We waited an extra 30 min for someone to show up to help us. When he came, he charged us an extra $43 dollars and almost tried to send us with the wrong trailer size. You can’t call and reach anyone either
Aaron FLong wait to get helped, trailer needed new tire, chains had to be bent for use.
Cassandra C