Customer Reviews for Northeast Pack And Send
(U-Haul Neighborhood Dealer)

22 reviews

1726 N Keyser Ave   Scranton, PA 18508

(570) 341-5869

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(570) 341-5869

1726 N Keyser Ave
Scranton, PA 18508

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Vilardi C. 
Rating:
5.0

very helpful when I messed up the return process. I appreciate it.

JOSEPH M. 
Rating:
5.0

Let's go Branden

TODD V. 
Rating:
4.0

I put way too much gas in the vehicle and didn't use about $40 worth. Would be good to know that. Also truck bed was not 2' as advertised online.

MAURI C. 
Rating:
5.0

Customer did not leave a comment.

BARBARA P. 
Rating:
2.0

Accidentally locked my keys in the truck at the U-Haul location, neighborhood location. U-Haul folks offer no help. Handed me a paper describing roadside assistance, and basically told me I am on my own! No answer at roadside assistance. Locksmith cost me $90 out of pocket. Really!!! No one has a spare key?!!!! Nobody?!!!!

JEROLD W. 
Rating:
5.0

Customer did not leave a comment.

NATHAN S. 
Rating:
5.0

The link for mobile check in didn't work so we weren't able to pick up the rental for scheduled time.

KYLE S. 
Rating:
5.0

Nothing, the customer service was excellent.

JEROME O. 
Rating:
1.0

Reserved a truck with dollies. No dollies at the time of pickup but charged for them. Would not rent from this location again.

Scott V. 
Rating:
5.0

Customer did not leave a comment.

andrea S. 
Rating:
5.0

Customer did not leave a comment.

Lidia T. 
Rating:
3.0

Truck was not running well. Reservation was made with pickup at another location

DENNIS J. 
Rating:
5.0

When My Husband Went To Pick Up the UHaul Truck~The Guy That Waited On Him Was Having Issues With The Computer and was unable to Give Him a Receipt or Paper Work~So we were unaware of the Protocol of Drop Box for the Keys, so that we could Drop it off Sunday instead of on Monday when They Were Open~And The Guy Never Said Anything About the Drop Box Either~If We Had Known, we would have dropped it off on Sunday…We have Never Rented a UHaul, So We Just Assumed that Because they were not Opened that we had to wait until the Following Day~So am Not Happy that we had to Pay for an Extra Day, When The Truck Just Sat in Our Driveway~ Thank You for Your Time Brenda Koerner Sent from my iPad

Brenda K. 
Rating:
3.0

I wanted to pickup my vehicle at 50 Sturges Rd Peckville Pa 18452 but supposedly the size truck wasn't available. U-Haul redirected us to the Keyser Ave location which added an hour onto our day needing to travel there and back. The reason we wanted 50 Sturges Rd was because we had storage units at this location that we needed to load. When we got back to 50 Sturges Rd we saw in their lot the exact vehicle we needed. We obviously didn't need to travel for our truck to Keyser Ave but U-Haul doesn't know where their inventory is located. We upsetting and inconvenient. This could have and should have been handled much better.

CHRISTOPHER P. 
Rating:
5.0

Customer did not leave a comment.

Maria C. 
Rating:
5.0

Truck shown worn of use inside

Carlos D. 
Rating:
3.0

Post a sign when closing the store early. I got there before the closing time and nobody was there. Make it easier to switch to a mobile pickup from a web browser on a phone. The process to switch was very painful.

James S. 
Rating:
4.0

Customer did not leave a comment.

STEPHEN M. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Everything was great

MELISSA K. 
Rating:
5.0

Nothing every was good easy .great parking while using your u hall .service was great friendly .no complaints. Every thing perfect thank you

WILLIAM C B. 
No reviews have been submitted for this location.

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