Customer Reviews for Northeast Towing and Transport
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Northeast Towing and Transport
Matthew D. on
Customer did not leave a comment.
roxanne J. on
HORRIBLE- This was the worst rental experience I’ve ever had. Horrible online booking - I requested a truck in Niantic, Ct. 3 miles from my home but was booked in Norwich, at Northeast Truck rentals (16 mi) away. Got there- they didn’t have my order, rebooked me for walk-in local rental. Returned truck there 2 days later - they refused to take the truck saying “the guy who did rentals was not there.” Told me if I left the key there I would continue to be charged until he returned days later. They told me I had to drive to Action rentals (2 mi) away in Taftville to see if they would take it. Got to Action. - they said they couldn’t take the truck. If they did, Since the truck was booked wrong at Northeast - I’d be charged $$262 to return it at a “different” location. Finally. Dave called U-Haul traffic dept. They cancelled the $262 fee but said all the extra mileage ((50 miles) I accrued because of the booking errors (online & at Northeast) would not be subtracted from my bill. I paid for the extra miles & the 2-day rental in order to close my rental contract & left. I am requesting a full reimbursement of the (50) extra mileage & fuel costs I endured ($25 to put text on full). Inept vendors, rude customer service a waste of my money & time — this was a horrible experience dealing with U-haul. I do not recommend this company.
JOSEPH O. on
Need to have 1 800 Uhaul be honest about the hidden fees at time if the pickup! I asked when ordering about the final cost with 3 different people and they agreed to $453.00/5 days. It was a lot more than that. I am not talking about taxes.
Christine P. on
Long wait in a small office bustling with some other business.