HORRIBLE- This was the worst rental experience I've ever had. Horrible online booking - I requested a truck in Niantic, Ct. 3 miles from my home but was booked in Norwich, at Northeast Truck rentals (16 mi) away. Got there- they didn't have my order, rebooked me for walk-in local rental. Returned truck there 2 days later - they refused to take the truck saying â€œthe guy who did rentals was not there.â€ Told me if I left the key there I would continue to be charged until he returned days later. They told me I had to drive to Action rentals (2 mi) away in Taftville to see if they would take it. Got to Action. - they said they couldn't take the truck. If they did, Since the truck was booked wrong at Northeast - I'd be charged $$262 to return it at a â€œdifferentâ€ location. Finally. Dave called U-Haul traffic dept. They cancelled the $262 fee but said all the extra mileage ((50 miles) I accrued because of the booking errors (online & at Northeast) would not be subtracted from my bill. I paid for the extra miles & the 2-day rental in order to close my rental contract & left. I am requesting a full reimbursement of the (50) extra mileage & fuel costs I endured ($25 to put text on full). Inept vendors, rude customer service a waste of my money & time â€” this was a horrible experience dealing with U-haul. I do not recommend this company.roxanne J.
Northeast Towing and Transport
(U-Haul Neighborhood Dealer)
Norwich, CT 06360
- Mon–Fri8 am–5 pm
- 24 hour customer return
Services at this Location:
One-Way and In-Town® Rentals in Norwich, CT 06360
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- 3.0 Average Customer Rating
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Need to have 1 800 Uhaul be honest about the hidden fees at time if the pickup! I asked when ordering about the final cost with 3 different people and they agreed to $453.00/5 days. It was a lot more than that. I am not talking about taxes.JOSEPH O.
Long wait in a small office bustling with some other business.Christine P.
Nice to be able to return after hours, friendly service.Stacy D.
Its a drop off, so no special services needed. In and out in a few minutes, the location is a very busy towing/transportation business with lots of trucks and activity moving about.David S.