Customer Reviews for Northern Algonquin Towing
(U-Haul Neighborhood Dealer)

485 reviews

1310 Blakely Crescent   Pembroke, ON K8A6Z8

(343) 803-5885

Location Hours

  • Mon-Fri: 9 am - 4:30 pm
  • Sat-Sun: 7:30 am - 10:30 am

Services at this Location:

Contact Us

(343) 803-5885

1310 Blakely Crescent
Pembroke, ON K8A6Z8

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 4:30 pm
  • Sat-Sun: 7:30 am - 10:30 am
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Add crank up jacks to the tongues of your trailers.

Alphonse B. 
Rating:
4.0

Customer did not leave a comment.

Brian M. 
Rating:
4.0

great staff, doing their part during Covid to ensure your safety, Friendly and courteous.

Ronald H. 
Rating:
5.0

Customer did not leave a comment.

Brenda H. 
Rating:
2.0

In my reservation I included some equipment to help me move considering I was moving a 3 bedroom place and they had nothing and it was a storm outside. No dollys or furniture pads. I will not go there again when I have to move.

Glenda K. 
Rating:
5.0

Everything was good thanks

Jonathon P. 
Rating:
5.0

Returned truck after hours. Location was closed. No staff present

CRAIGV O. 
Rating:
3.0

The cab of the truck was dirty and smelled of cigarettes. Mechanically the truck was excellent. There was only 1/2 of a tank of gasoline when i picked it up

Matthew T. 
Rating:
5.0

Customer did not leave a comment.

Brian M. 
Rating:
5.0

Customer did not leave a comment.

Silvia B. 
Rating:
4.0

Customer did not leave a comment.

Austin J. 
Rating:
5.0

Keep doing what you're doing!!!

Mike V. 
Rating:
2.0

Clean the ice and snow off the truck also make sure it isn't snowed in had to dog out the back wheels and buy a bag of salt to get the truck out of the rut it was in

MIKE M. 
Rating:
3.0

Customer did not leave a comment.

Laurissa C. 
Rating:
5.0

These people were amazing. I had rented a cargo trailer that was too small so I asked if they had a bigger one. They found me a bigger one hooked it up made sure the lights were working and wished us well. The receptionist was so friendly and the gentleman that got the trailer for us was also very polite and kind. I would highly recommend this depot. However I wouldn't ever recommend the depot in north bay where we dropped it off. They didn't help us take it off or even check if it was in good shape. I brought it back a day early and he didn't thank me for that or offer $20 rebate or anything let alone a thank you. Terrible service there.

LAURA R. 
Rating:
5.0

Great service

Scott L. 
Rating:
5.0

Customer did not leave a comment.

Dan C. 
Rating:
2.0

Advertise to contact the location directly or else your rental won't work. Mine was an absolute fiasco. Had I known how to contact the business directly beforehand and know that uhaul online/international were so awful to deal with I would have just done that. The truck I received did need mechanical real air though and pulled to the right. It made the 6hour drive a bit more stressful (which didn't help after the fiasco I had with uhaul that morning that delayed me by over 2 hours).

ALLISONCHRISTINE F. 
Rating:
3.0

Customer did not leave a comment.

DAVID M. 
Rating:
1.0

The truck share was not available in this location so we had to wait and have someone called in who made us resubmit our credit card info and drivers licenses making the entire online process useless. 10/10 will not use it again.

Robin M. 
Rating:
5.0

Customer did not leave a comment.

Dayton L. 
Rating:
5.0

All good, very friendly knowledgeable staff. Will be going to this outlet in the future

Curtis Q. 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA S. 
Rating:
5.0

Great experience. Staff very friendly and helpful.

Steven G. 
Rating:
5.0

Customer did not leave a comment.

Tamara N. 
Rating:
5.0

All good.

SISTERS OF ST JO P. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
4.0

Very friendly and professional stuff. Will rent again.

JANUSZ G. 
Rating:
5.0

Customer did not leave a comment.

HARVEY M. 
Rating:
5.0

Customer did not leave a comment.

Richard B. 
Rating:
5.0

Had issues with a flt tire. They were able to fix, but having parts would have helped. Not locations fault, as I had one of two 6 bolt pattern tires in the area on the trailer I was supplied.

Philip P. 
Rating:
3.0

The guy can be more nicer of the phone...

TIM H. 
Rating:
4.0

Customer did not leave a comment.

Walter H. 
Rating:
4.0

Can't think of anything.

Ian M. 
Rating:
5.0

Excellent service.

Doug F. 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE H. 
Rating:
5.0

Customer did not leave a comment.

Richard M. 
Rating:
5.0

Customer did not leave a comment.

JEREMIE T. 
Rating:
3.0

The whole online rental idea is good but it was a disaster at the pick up location missing emails for a log on and nothing seemed to work. Had to be done manually to have success.

David S. 
Rating:
5.0

Customer did not leave a comment.

JEREMIE T. 
Rating:
5.0

Top notch service from this company! I will use this company again and would recommend others to call them as well.

James K. 
Rating:
4.0

There are two places water is leaking into the truck from rain. Top of windshield...drivers side and rear storage area at front passenger side...difficult to determine where it is coming in.

daniel M. 
Rating:
5.0

Customer did not leave a comment.

KC Conrad P. 
Rating:
5.0

Customer did not leave a comment.

LYDIA W. 
Rating:
5.0

Super friendly environment! Clear instructions and easy! Thank you so much!!

FAITH A. 
Rating:
5.0

Customer did not leave a comment.

Thomas P. 
Rating:
5.0

This location was awesome and needs no improvement! Very friendly and professional.

Mark P. 
Rating:
5.0

Customer did not leave a comment.

real C. 
Rating:
4.0

The pickup of the trailer was great. North Algonquin towing was easy to deal with and very accommodating. The pricing was a bit confusing and convoluted but that's not their fault. The only thing is that the open trailer was full of snow that I had to shovel out. Not a big thing, but if they want 5 stars they have to go above a and beyond.

RYAN D. 
Rating:
5.0

Customer did not leave a comment.

RICHARD Y. 
Rating:
5.0

Five ******

Filip S. 
Rating:
5.0

Customer did not leave a comment.

RON D. 
Rating:
5.0

Great service and very friendly

LAURYN M. 
Rating:
5.0

Customer did not leave a comment.

BOB C. 
Rating:
5.0

Customer did not leave a comment.

Sisters of St. J P. 
Rating:
5.0

Customer did not leave a comment.

Paul G. 
Rating:
5.0

Tina was amazing got things together right away and being able to drop off Sunday after we were finished saved us a lot of time and money not having to come back and return on Monday. I would definitely recommend to use Uhaul for any moving needs.

RON D. 
Rating:
5.0

The gentleman that received my truck when I dropped it off was great and funny.

Sadie A. 
Rating:
5.0

Franchise owner was great to deal with. Very friendly.

Doug B. 
Rating:
5.0

Customer did not leave a comment.

Filip S. 
Rating:
5.0

Customer did not leave a comment.

PETER W. 
Rating:
4.0

The owner was very cordial and helpful. Certainly did not add to the stress of moving. I Highly recommend this location.

DAVID W. 
Rating:
5.0

Customer did not leave a comment.

JACOB B. 
Rating:
5.0

The courtesy of both owners and their accommodation of my needs over Christmas was outstanding. Ottawa Valley hospitality at its best!

TIINA K. 
Rating:
5.0

keep it up

CARLE R. 
Rating:
5.0

The lady I dealt with was very nice. The equipment was in good shape, and the process was seamless.

JOELLA C. 
Rating:
5.0

The gas level wasn't at 1/4 and the gas reminder came on near right away. We put in $15 to merely go to Rankin.

Neil C. 
Rating:
5.0

Very kind staff,

SHIRUS M. 
Rating:
5.0

Transaction went smoothly and staff was friendly. It made my moving experience much less stressful! Would definitely recommend!

Carolyn C. 
Rating:
1.0

When questioning the bill as I didn't understand the charges and was rushed during pick up the owner became very irate. Unfortunately, I felt as those since I was asking questions to understand the charges he was completely rude towards me. Will not recommend this location.

Kristina L. 
Rating:
3.0

Tires were almost bald.

James L. 
Rating:
1.0

I was over billed. I called the dealer to them the trailer was back on the 26th but was not booked back in until the 29th. This dealer is highly incompetent and I will not deal with them again!!! I am still going to try and get my money back!!

Andrew B. 
Rating:
5.0

Good fast service easy to find location and easy to follow instructions for a good dependable vehicle to rent

Michael L. 
Rating:
4.0

Not specific to the location but please invest in snow tires for Canadian locations. We have winter up here and driving your vehicles does not feel safe at times. The cost would be an initial investment but the safety of the customers and the peace of mind it brings would have people choosing your company over others in the future.

KEVIN B. 
Rating:
3.0

Very noisy, small counter area attached to an auto shop, with all its lovely smells.

Richard B. 
Rating:
3.0

Customer did not leave a comment.

Darren B. 
Rating:
5.0

Customer did not leave a comment.

Erin D. 
Rating:
4.0

The trucks should have a highway run to help with the cleaning of carburetor because they make them run slow because of the city driving that only do

Rhona W. 
Rating:
5.0

Friendly people

JAMIE C. 
Rating:
5.0

Customer did not leave a comment.

Dan K. 
Rating:
5.0

Customer did not leave a comment.

Jennifer T. 
Rating:
5.0

Wayne's auto that is a laugh would not deal there how they still have uhaul is beyond me thanks again for 1051 tow for the good service

DOUGLAS S. 
Rating:
5.0

Amazing customer service. I've dealt with U-Haul 5 times before and never had a good experience until this shop. Great location

Sarah O. 
Rating:
5.0

The first truck I picked up had a hole in the roof on the seam that we did not see. The next morning the back was full of water. The company quickly replaced the truck with another one. Even though they were closed on a Saturday they came in and did it. Great service.

Darren D. 
Rating:
5.0

Very efficient friendly service.

Kimberley B. 
Rating:
5.0

Amazing customer service. Very helpful. Didn't have what I was looking for but problem solved so I could get where I needed to go.

KAILEE M. 
Rating:
5.0

Customer did not leave a comment.

Donald R. 
Rating:
5.0

The lights came on the dash as soon as we started the truck - check engine light and traction light as well. Otherwise great ppl to deal with.

Sandra D. 
Rating:
5.0

Customer did not leave a comment.

HONEST N. 
Rating:
5.0

Customer did not leave a comment.

Sandra M. 
Rating:
5.0

Customer did not leave a comment.

North Algonquin T. 
Rating:
2.0

Interior of rental was filthy, staff was 1.5 hours late arriving so I could pick up which caused me to have to extend my rental by a day, no one answers their phone. Just a bad experience all round.

Sean S. 
Rating:
5.0

Customer did not leave a comment.

Justine M. 
Rating:
4.0

Customer did not leave a comment.

Neil C. 
Rating:
5.0

Thank you again for the great customer service we received. Looking forward to doing business with you again soon.

LEAH C. 
Rating:
5.0

I cant think of anything. you were very gracious and helpful you were recommended to me by my daughter thank you so much

darlene L. 
Rating:
5.0

they went above and beyond to help us. I hit a mouse and they where there in 10 min . Took care of everything then took us to a hotel for the night. the next day picked us up and took us to the Uhaul ,where they had two men to transfer every thing to a new truck they where very helpful

WALTER C. 
Rating:
4.0

Customer did not leave a comment.

Barb B. 
Rating:
4.0

The requested number of furniture padding blankets was not available and the shortfall was a bit of a problem. It would be much better if the dealer could make sure they have enough stock to fulfill a customer request.

Brian M. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top