Customer Reviews for Northern Algonquin Towing

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Northern Algonquin Towing

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LAURA R.
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These people were amazing. I had rented a cargo trailer that was too small so I asked if they had a bigger one. They found me a bigger one hooked it up made sure the lights were working and wished us well. The receptionist was so friendly and the gentleman that got the trailer for us was also very polite and kind. I would highly recommend this depot. However I wouldn't ever recommend the depot in north bay where we dropped it off. They didn't help us take it off or even check if it was in good shape. I brought it back a day early and he didn't thank me for that or offer $20 rebate or anything let alone a thank you. Terrible service there.

Scott L.
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Great service

Dan C.
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Customer did not leave a comment.

ALLISONCHRISTINE F.
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Advertise to contact the location directly or else your rental won't work. Mine was an absolute fiasco. Had I known how to contact the business directly beforehand and know that uhaul online/international were so awful to deal with I would have just done that. The truck I received did need mechanical real air though and pulled to the right. It made the 6hour drive a bit more stressful (which didn't help after the fiasco I had with uhaul that morning that delayed me by over 2 hours).

DAVID M.
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Customer did not leave a comment.

Robin M.
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The truck share was not available in this location so we had to wait and have someone called in who made us resubmit our credit card info and drivers licenses making the entire online process useless. 10/10 will not use it again.

Dayton L.
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Customer did not leave a comment.

Curtis Q.
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All good, very friendly knowledgeable staff. Will be going to this outlet in the future

CYNTHIA S.
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Customer did not leave a comment.

Steven G.
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Great experience. Staff very friendly and helpful.

Tamara N.
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Customer did not leave a comment.

SISTERS OF ST JO P.
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All good.

MICHAEL H.
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Customer did not leave a comment.

JANUSZ G.
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Very friendly and professional stuff. Will rent again.

HARVEY M.
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Customer did not leave a comment.

Richard B.
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Customer did not leave a comment.

Philip P.
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Had issues with a flt tire. They were able to fix, but having parts would have helped. Not locations fault, as I had one of two 6 bolt pattern tires in the area on the trailer I was supplied.

TIM H.
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The guy can be more nicer of the phone...

Walter H.
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Customer did not leave a comment.

Ian M.
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Can't think of anything.

Doug F.
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Excellent service.

STEPHANIE H.
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Customer did not leave a comment.

Richard M.
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Customer did not leave a comment.

JEREMIE T.
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Customer did not leave a comment.

David S.
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The whole online rental idea is good but it was a disaster at the pick up location missing emails for a log on and nothing seemed to work. Had to be done manually to have success.

JEREMIE T.
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Customer did not leave a comment.

James K.
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Top notch service from this company! I will use this company again and would recommend others to call them as well.

daniel M.
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There are two places water is leaking into the truck from rain. Top of windshield...drivers side and rear storage area at front passenger side...difficult to determine where it is coming in.

KC Conrad P.
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Customer did not leave a comment.

LYDIA W.
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Customer did not leave a comment.

FAITH A.
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Super friendly environment! Clear instructions and easy! Thank you so much!!

Thomas P.
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Customer did not leave a comment.

Mark P.
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This location was awesome and needs no improvement! Very friendly and professional.

real C.
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Customer did not leave a comment.

RYAN D.
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The pickup of the trailer was great. North Algonquin towing was easy to deal with and very accommodating. The pricing was a bit confusing and convoluted but that's not their fault. The only thing is that the open trailer was full of snow that I had to shovel out. Not a big thing, but if they want 5 stars they have to go above a and beyond.

RICHARD Y.
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Customer did not leave a comment.

Filip S.
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Five ******

RON D.
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Customer did not leave a comment.

LAURYN M.
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Great service and very friendly

BOB C.
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Customer did not leave a comment.

Sisters of St. J P.
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Customer did not leave a comment.

Paul G.
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Customer did not leave a comment.

RON D.
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Tina was amazing got things together right away and being able to drop off Sunday after we were finished saved us a lot of time and money not having to come back and return on Monday. I would definitely recommend to use Uhaul for any moving needs.

Sadie A.
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The gentleman that received my truck when I dropped it off was great and funny.

Doug B.
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Franchise owner was great to deal with. Very friendly.

Filip S.
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Customer did not leave a comment.

PETER W.
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Customer did not leave a comment.

DAVID W.
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The owner was very cordial and helpful. Certainly did not add to the stress of moving. I Highly recommend this location.

JACOB B.
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Customer did not leave a comment.

TIINA K.
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The courtesy of both owners and their accommodation of my needs over Christmas was outstanding. Ottawa Valley hospitality at its best!

CARLE R.
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keep it up

JOELLA C.
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The lady I dealt with was very nice. The equipment was in good shape, and the process was seamless.

Neil C.
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The gas level wasn't at 1/4 and the gas reminder came on near right away. We put in $15 to merely go to Rankin.

SHIRUS M.
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Very kind staff,

Carolyn C.
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Transaction went smoothly and staff was friendly. It made my moving experience much less stressful! Would definitely recommend!

Kristina L.
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When questioning the bill as I didn't understand the charges and was rushed during pick up the owner became very irate. Unfortunately, I felt as those since I was asking questions to understand the charges he was completely rude towards me. Will not recommend this location.

James L.
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Tires were almost bald.

Andrew B.
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I was over billed. I called the dealer to them the trailer was back on the 26th but was not booked back in until the 29th. This dealer is highly incompetent and I will not deal with them again!!! I am still going to try and get my money back!!

Michael L.
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Good fast service easy to find location and easy to follow instructions for a good dependable vehicle to rent

KEVIN B.
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Not specific to the location but please invest in snow tires for Canadian locations. We have winter up here and driving your vehicles does not feel safe at times. The cost would be an initial investment but the safety of the customers and the peace of mind it brings would have people choosing your company over others in the future.

Richard B.
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Very noisy, small counter area attached to an auto shop, with all its lovely smells.

Darren B.
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Customer did not leave a comment.

Erin D.
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Customer did not leave a comment.

Rhona W.
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The trucks should have a highway run to help with the cleaning of carburetor because they make them run slow because of the city driving that only do

JAMIE C.
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Friendly people

Dan K.
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Customer did not leave a comment.

Jennifer T.
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Customer did not leave a comment.

DOUGLAS S.
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Wayne's auto that is a laugh would not deal there how they still have uhaul is beyond me thanks again for 1051 tow for the good service

Sarah O.
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Amazing customer service. I've dealt with U-Haul 5 times before and never had a good experience until this shop. Great location

Darren D.
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The first truck I picked up had a hole in the roof on the seam that we did not see. The next morning the back was full of water. The company quickly replaced the truck with another one. Even though they were closed on a Saturday they came in and did it. Great service.

Kimberley B.
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Very efficient friendly service.

KAILEE M.
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Amazing customer service. Very helpful. Didn't have what I was looking for but problem solved so I could get where I needed to go.

Donald R.
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Customer did not leave a comment.

Sandra D.
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The lights came on the dash as soon as we started the truck - check engine light and traction light as well. Otherwise great ppl to deal with.

HONEST N.
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Customer did not leave a comment.

Sandra M.
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Customer did not leave a comment.

North Algonquin T.
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Customer did not leave a comment.

Sean S.
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Interior of rental was filthy, staff was 1.5 hours late arriving so I could pick up which caused me to have to extend my rental by a day, no one answers their phone. Just a bad experience all round.

Justine M.
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Customer did not leave a comment.

Neil C.
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Customer did not leave a comment.

LEAH C.
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Thank you again for the great customer service we received. Looking forward to doing business with you again soon.

darlene L.
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I cant think of anything. you were very gracious and helpful you were recommended to me by my daughter thank you so much

WALTER C.
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they went above and beyond to help us. I hit a mouse and they where there in 10 min . Took care of everything then took us to a hotel for the night. the next day picked us up and took us to the Uhaul ,where they had two men to transfer every thing to a new truck they where very helpful

Barb B.
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Customer did not leave a comment.

Brian M.
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The requested number of furniture padding blankets was not available and the shortfall was a bit of a problem. It would be much better if the dealer could make sure they have enough stock to fulfill a customer request.

Daniel G.
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Service a la clientèle.

ERIK L.
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smooth transaction overall - no issues

Craig R.
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You can make SURE that the item confirmed rented is ACTUALLY available at the lot for the pick up time!

Paul H.
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Nothing. Return was perfect and fast.

ian C.
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Nothing great customer service

ANDREE P.
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great and friendly service . Will rent again from this place .

Mike D.
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We had originally thought we were going to a different town for the drop-off but after phoning UHaul they gave us this address and made it very easy to switch. We received an email confirming the change and the next day our check-out was processed and we received the final email. Very easy from beginning to end.

Marilyn G.
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I have worked with a local UHaul representative who is Excellent, and I deal with him directly. This time I had no choice but to rent through the Self Checkout and the Pick up feature. What a nightmare. I was sent to 3 different locations. Nothing had been set up and yet I received a confirmation of my order and told to go to the first location. Then every time I called UHaul I would be transferred from one division to another. I will never rent from this location again. OR anywhere in Pembroke/Petawawa. No one is open weekends. The last UHaul representative, Jack, was helpful and was able to help me, but only because I pleaded with him to help me.

brian P.
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Customer did not leave a comment.

Nicholas C.
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The U-HAUL rep was not actually there at 10am despite that I called twice before to confirm that was a good time. One of the mechanics called him and I could clearly hear the conversation. The mechanic asked if he was close as there was someone there to pick up a truck and his answer was “So fucking what”. Also I was charged for a second day on the truck despite the U-HAUL rep on the phone telling me the 2nd day was free.

Amanda A.
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Could you please send me a copy of my contract to amandaanderson523@gmail.com as I require proof of use.

Mr Greg S.
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No personnel available for drop off even though I dropped of the vehicle on Dec 1 3:58 pm. There were people in the office but they ignored me and would not open the office door. I also note an additional transaction by UHaul against my Visa credit card for $39.60 on December 2 - What was this charge for? If was unauthorized by myself.

Maurice B.
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Truck was empty when i picked it up. I had to fuel it and brought it back almost full with no refunds...

Ted M.
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Customer did not leave a comment.

JACK J.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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