Customer Reviews for Northern Algonquin Towing
(U-Haul Neighborhood Dealer)

504 reviews

1310 Blakely Crescent   Pembroke, ON K8A6Z8

(343) 803-5885

Location Hours

  • Mon-Fri: 9 am - 4:30 pm
  • Sat-Sun: 7:30 am - 10:30 am

Services at this Location:

Contact Us

(343) 803-5885

1310 Blakely Crescent
Pembroke, ON K8A6Z8

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 4:30 pm
  • Sat-Sun: 7:30 am - 10:30 am
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
1.0

Vehicle was reserved for 9:30 am 15 days in advance, upon arrival no truck was available and the blame was continually placed on “the customer who didn't bring the truck back” U-Haul refused to take responsibility and offered no solutions, except for $50. I waited until nearly 4 pm, and then the aforementioned other customer arrived with the truck and a slew of threatening text messages from the employees of North Algonquin trying to cover-up what they had done (he also told me they had called his wife numerous times throughout the days being as equally threatening to her.) . The other customer was a gentleman, and had paperwork showing he had the vehicle for another 2 days! I hope he gets a full refund. So a few hours of my life were wasted, but at least I didn't spend my day getting threatened by tow truck drivers.

Ryan D. 
Rating:
5.0

Customer did not leave a comment.

Nimesh D. 
Rating:
5.0

Customer did not leave a comment.

David D. 
Rating:
3.0

Customer did not leave a comment.

Arthur H. 
Rating:
5.0

Pickup was fast and easy. Location had stock in various trailers and trucks.

DAVE F. 
Rating:
5.0

Customer did not leave a comment.

DONALDE R. 
Rating:
4.0

Customer did not leave a comment.

Ryan B. 
Rating:
5.0

Great customer service and very welcoming! Renting what we needed was easy. Thank you!

Kyle F. 
Rating:
1.0

Place had no place to park a trailer, place was jambed packed with vehicles but don't block a door heaven forbid.

Kristopher B. 
Rating:
5.0

Customer did not leave a comment.

Guillaume S. 
Rating:
5.0

Customer did not leave a comment.

JOHNNYJOSEPH MAR V. 
Rating:
5.0

Friendly staff.

Gerald D. 
Rating:
3.0

We had ordered 12 blankets but there were none available when we got the truck. Also, we needed to pick up the truck 2 hour round trip away from our original choice pickup which created a 2 hour delay in our schedule.

George L. 
Rating:
4.0

The whole entire experience was the absolute most dreadful I have ever been through in my life. I had the rug pulled out from underneath me many times. And after driving to a guaranteed vehicle and head office telling the guy to just give it away a few minutes before we got there was the worst customer service. A lot of the people I talked to(I would say around 9-10) were either rude or tried to brush me off. The only good experience was the service I received from Cole Racicot, Jesse Bostick and Ashley Henry. I sincerely hope that I never have to use uhaul again in my lifetime. Please consider doing a complete overhaul on your service!!!!!!!

Leo R. 
Rating:
5.0

The location on Blakely st. was excellent. Heidi was fantastic at calming my fears. However the reservation desk was not. They kept calling and telling me Iwould have to pick up my truck in Renfrew and than in Que.and the location here did not have the truck I needed.

GERALDINE M. 
Rating:
4.0

overall a very good exerperience, and very impressed.

Linda B. 
Rating:
5.0

Check-in was incredibly simple and paperless. Interesting even though I pre-checked in the data was reloaded.

Paul J. 
Rating:
3.0

Again, the location was closed and the app failed. Uhaul app is horrendous. Again, I had to wait on hold to main office to get the drop off sorted.

Lance B. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Add crank up jacks to the tongues of your trailers.

Alphonse B. 
Rating:
4.0

Customer did not leave a comment.

Brian M. 
Rating:
4.0

great staff, doing their part during Covid to ensure your safety, Friendly and courteous.

Ronald H. 
Rating:
5.0

Customer did not leave a comment.

Brenda H. 
Rating:
2.0

In my reservation I included some equipment to help me move considering I was moving a 3 bedroom place and they had nothing and it was a storm outside. No dollys or furniture pads. I will not go there again when I have to move.

Glenda K. 
Rating:
5.0

Everything was good thanks

Jonathon P. 
Rating:
5.0

Returned truck after hours. Location was closed. No staff present

CRAIGV O. 
Rating:
3.0

The cab of the truck was dirty and smelled of cigarettes. Mechanically the truck was excellent. There was only 1/2 of a tank of gasoline when i picked it up

Matthew T. 
Rating:
5.0

Customer did not leave a comment.

Brian M. 
Rating:
5.0

Customer did not leave a comment.

Silvia B. 
Rating:
4.0

Customer did not leave a comment.

Austin J. 
Rating:
5.0

Keep doing what you're doing!!!

Mike V. 
Rating:
2.0

Clean the ice and snow off the truck also make sure it isn't snowed in had to dog out the back wheels and buy a bag of salt to get the truck out of the rut it was in

MIKE M. 
Rating:
3.0

Customer did not leave a comment.

Laurissa C. 
Rating:
5.0

These people were amazing. I had rented a cargo trailer that was too small so I asked if they had a bigger one. They found me a bigger one hooked it up made sure the lights were working and wished us well. The receptionist was so friendly and the gentleman that got the trailer for us was also very polite and kind. I would highly recommend this depot. However I wouldn't ever recommend the depot in north bay where we dropped it off. They didn't help us take it off or even check if it was in good shape. I brought it back a day early and he didn't thank me for that or offer $20 rebate or anything let alone a thank you. Terrible service there.

LAURA R. 
Rating:
5.0

Great service

Scott L. 
Rating:
5.0

Customer did not leave a comment.

Dan C. 
Rating:
2.0

Advertise to contact the location directly or else your rental won't work. Mine was an absolute fiasco. Had I known how to contact the business directly beforehand and know that uhaul online/international were so awful to deal with I would have just done that. The truck I received did need mechanical real air though and pulled to the right. It made the 6hour drive a bit more stressful (which didn't help after the fiasco I had with uhaul that morning that delayed me by over 2 hours).

ALLISONCHRISTINE F. 
Rating:
3.0

Customer did not leave a comment.

DAVID M. 
Rating:
1.0

The truck share was not available in this location so we had to wait and have someone called in who made us resubmit our credit card info and drivers licenses making the entire online process useless. 10/10 will not use it again.

Robin M. 
Rating:
5.0

Customer did not leave a comment.

Dayton L. 
Rating:
5.0

All good, very friendly knowledgeable staff. Will be going to this outlet in the future

Curtis Q. 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA S. 
Rating:
5.0

Great experience. Staff very friendly and helpful.

Steven G. 
Rating:
5.0

Customer did not leave a comment.

Tamara N. 
Rating:
5.0

All good.

SISTERS OF ST JO P. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
4.0

Very friendly and professional stuff. Will rent again.

JANUSZ G. 
Rating:
5.0

Customer did not leave a comment.

HARVEY M. 
Rating:
5.0

Customer did not leave a comment.

Richard B. 
Rating:
5.0

Had issues with a flt tire. They were able to fix, but having parts would have helped. Not locations fault, as I had one of two 6 bolt pattern tires in the area on the trailer I was supplied.

Philip P. 
Rating:
3.0

The guy can be more nicer of the phone...

TIM H. 
Rating:
4.0

Customer did not leave a comment.

Walter H. 
Rating:
4.0

Can't think of anything.

Ian M. 
Rating:
5.0

Excellent service.

Doug F. 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE H. 
Rating:
5.0

Customer did not leave a comment.

Richard M. 
Rating:
5.0

Customer did not leave a comment.

JEREMIE T. 
Rating:
3.0

The whole online rental idea is good but it was a disaster at the pick up location missing emails for a log on and nothing seemed to work. Had to be done manually to have success.

David S. 
Rating:
5.0

Customer did not leave a comment.

JEREMIE T. 
Rating:
5.0

Top notch service from this company! I will use this company again and would recommend others to call them as well.

James K. 
Rating:
4.0

There are two places water is leaking into the truck from rain. Top of windshield...drivers side and rear storage area at front passenger side...difficult to determine where it is coming in.

daniel M. 
Rating:
5.0

Customer did not leave a comment.

KC Conrad P. 
Rating:
5.0

Customer did not leave a comment.

LYDIA W. 
Rating:
5.0

Super friendly environment! Clear instructions and easy! Thank you so much!!

FAITH A. 
Rating:
5.0

Customer did not leave a comment.

Thomas P. 
Rating:
5.0

This location was awesome and needs no improvement! Very friendly and professional.

Mark P. 
Rating:
5.0

Customer did not leave a comment.

real C. 
Rating:
4.0

The pickup of the trailer was great. North Algonquin towing was easy to deal with and very accommodating. The pricing was a bit confusing and convoluted but that's not their fault. The only thing is that the open trailer was full of snow that I had to shovel out. Not a big thing, but if they want 5 stars they have to go above a and beyond.

RYAN D. 
Rating:
5.0

Customer did not leave a comment.

RICHARD Y. 
Rating:
5.0

Five ******

Filip S. 
Rating:
5.0

Customer did not leave a comment.

RON D. 
Rating:
5.0

Great service and very friendly

LAURYN M. 
Rating:
5.0

Customer did not leave a comment.

BOB C. 
Rating:
5.0

Customer did not leave a comment.

Sisters of St. J P. 
Rating:
5.0

Customer did not leave a comment.

Paul G. 
Rating:
5.0

Tina was amazing got things together right away and being able to drop off Sunday after we were finished saved us a lot of time and money not having to come back and return on Monday. I would definitely recommend to use Uhaul for any moving needs.

RON D. 
Rating:
5.0

The gentleman that received my truck when I dropped it off was great and funny.

Sadie A. 
Rating:
5.0

Franchise owner was great to deal with. Very friendly.

Doug B. 
Rating:
5.0

Customer did not leave a comment.

Filip S. 
Rating:
5.0

Customer did not leave a comment.

PETER W. 
Rating:
4.0

The owner was very cordial and helpful. Certainly did not add to the stress of moving. I Highly recommend this location.

DAVID W. 
Rating:
5.0

Customer did not leave a comment.

JACOB B. 
Rating:
5.0

The courtesy of both owners and their accommodation of my needs over Christmas was outstanding. Ottawa Valley hospitality at its best!

TIINA K. 
Rating:
5.0

keep it up

CARLE R. 
Rating:
5.0

The lady I dealt with was very nice. The equipment was in good shape, and the process was seamless.

JOELLA C. 
Rating:
5.0

The gas level wasn't at 1/4 and the gas reminder came on near right away. We put in $15 to merely go to Rankin.

Neil C. 
Rating:
5.0

Very kind staff,

SHIRUS M. 
Rating:
5.0

Transaction went smoothly and staff was friendly. It made my moving experience much less stressful! Would definitely recommend!

Carolyn C. 
Rating:
1.0

When questioning the bill as I didn't understand the charges and was rushed during pick up the owner became very irate. Unfortunately, I felt as those since I was asking questions to understand the charges he was completely rude towards me. Will not recommend this location.

Kristina L. 
Rating:
3.0

Tires were almost bald.

James L. 
Rating:
1.0

I was over billed. I called the dealer to them the trailer was back on the 26th but was not booked back in until the 29th. This dealer is highly incompetent and I will not deal with them again!!! I am still going to try and get my money back!!

Andrew B. 
Rating:
5.0

Good fast service easy to find location and easy to follow instructions for a good dependable vehicle to rent

Michael L. 
Rating:
4.0

Not specific to the location but please invest in snow tires for Canadian locations. We have winter up here and driving your vehicles does not feel safe at times. The cost would be an initial investment but the safety of the customers and the peace of mind it brings would have people choosing your company over others in the future.

KEVIN B. 
Rating:
3.0

Very noisy, small counter area attached to an auto shop, with all its lovely smells.

Richard B. 
Rating:
3.0

Customer did not leave a comment.

Darren B. 
Rating:
5.0

Customer did not leave a comment.

Erin D. 
Rating:
4.0

The trucks should have a highway run to help with the cleaning of carburetor because they make them run slow because of the city driving that only do

Rhona W. 
Rating:
5.0

Friendly people

JAMIE C. 
Rating:
5.0

Customer did not leave a comment.

Dan K. 
No reviews have been submitted for this location.

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