Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I self returned the truck online, paid the extra mileage fee online, took some pictures for proof, dropped the key in the box and I was on my way! So easy!
Your return website however is a disaster. Location service wasn't working. Sat on hold waiting for customer service for 40 minutes before I gave up. Luckily you have people at this location that saved the experience.
The people were great , the trailer was old and difficult to put on the car, rode very rough, it was the last trailer that I could find to make the trip. The people at the pickup site were friendly a nd helpful. Just an older trailer.
