Keep Bill there forever. He is the best. Polite and respectful and he is very considerate. Thank you
KEITH L
Customer Reviews for Northside Mobile
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Easy details for drop off. thanks.
Lydia KWas charged $15 for safe move and made sure when I reserved it that I wanted no insurance or any additional cost … Bill (or Dave)at U-Haul drop off location said he’ll take care of it and make sure it gets reimbursed and to just close out reservation
Jeff PGreat CS ! But the van wasn’t clean. NOT the fault of the booking agent, but feel I was overpriced for my van & my repeat business, & not taken care of fir that kind of charges. That I am disappointed in !
Jill MThe windshield was not clean and we had to scrub it before our trip. Also, the air was not working properly on the truck. Not sure if this location knew that.
Chris MThe truck drove well, no problems. The AC worked very well.
russell hYou satisfied all my expectations. Thanks
ted wHave a four wheel drive to allow me to safely launch my wave runner in the lake.
issa nNo problems with dropping off. Check out was done online without any issues.
Melvin BNo issues, no problems.
ALAN SThere were many unexpected charges. Also, I filled up the gas tank where I returned the vehicle, yet was charged and additional $27.00 for fuel! Please refund the $27.00.
JAMES BGreat experience Bill was very helpful!!!
TODD TBill has great customer service thank you
JOHN BI have the best experience with this location the gentleman that we spoke with was very nice and helpful, I would recommend this location.
JORGE GHorrible interaction
EDWARD WTrying to find someone to return the tow dolly to was annoying.
ROYCE PThe total mile I drove is exactly 60.1 miles and you are charging me for 100 miles, this is in correct. Please correct your billing ASAP. Picked up the truck from 501 interchange, Lake Geneva to 10719 Commercial st #96501 in Richmond (boat storage) = 12 miles Picked up the boat from the Boat storage to n1785 Spring rd. Lake Geneva (Home) = 13 Miles Went back to the boat storage = 13 Miles Picked up the wave runner from the Boat storage to n1785 Spring rd. Lake Geneva (Home) = 13 Miles Returned the truck to 501 interchange Lake Geneva = 5.5 Miles Total of 60.1 Miles not 100 miles Please correct your record and send me a revised proper charges
A SThis location is fast and efficient, but I wouldn't say super friendly.
DONALD GThis is where I reserved the uhaul over a month ago. Your corporate business model sucks. Saturating the market with multiple locations isn't a convenience when they are so far away from reserved location.... especially when this out of the way location doesn't even have keys to the truck. When it came time to check in, you switched location to 40 miles away. When I got there, it was a dilapidated gas station with one truck and nails all around the truck/ parking lot. I received no lock box code. The gas station attendant was clueless but did offer up "why Uhaul did not get a truck to the original much closer location." I was just as dumbfounded. I expect to be credited for my 70 mile round trip journey to this crap hole. There was not a key. Your dispatch showed there wasn't even a truck at this lovely location even though I was standing by it. I was on hold for 45 minutes and got disconnected. Your lack of professionalism caused me to miss my sons move in time at 1p and pushed to 4p meaning I was stuck in rush hour traffic wasting gas. I finally went to the original location where they actually have a uhaul attendant. Rented it through you all within 10 minutes. Whoever managed this reservation should be terminated immediately. WHY do you screw around with reservations made a month in advanced and change the location. The original location had trucks ( took pictures) I expect compensation in form of a credit of 70 miles @ your rate $.99 a mile. I am not asking for the extra $30 in gas spent waiting in traffic or the fact that I did not get home till midnight due to your incompetence. You should study this F up and NEVER put anyone through this again. You are lucky I did not have nails in my SUV tires or it could have cost you more. I expect a follow up or will pursuit this semantically.
Ernest THave at least 2 people to work for the uhaul location. One person is NOT enough. If that person needs to leave for any reason regarding uhaul or something personal, then people are waiting for unreasonable amounts of time to get a truck and those people have schedules to keep also. Hire at least TWO PEOPLE to work for uhaul. Aside from that, this location was great. Thank you 😊
MARY BVery rough ride, cargo shifted from unit bouncing, truck pulled hard to the right,
SCOTT LBill Stubbs is a saint
ANDREW TI used mobile check in and drop off so I had no contact with a person.
Jeffrey BThe drop off location was changed from original contract. The agent did not alert me of this
HARRY YPerfect
DANIEL LSuper easy, fast, and affordable. Thank you.
DANIEL Wwas very easy and great price for what we needed. truck was very clean, looked brand new:) thanks you!
Isabella BNothing, Bill was awesome and everything went smoothly and very easy.
CRAIG KTHE STEERING WHEEL WAS SLIPPERY!!! DO NOT USE ARMOUR ALL ON THE STEERING WHEEL!! DANGEROUS.
Jill BSmelled like cigarette smoke or weed inside the truck
ANDREW NOverall good experience
JAMES STook way too long to do a simple transaction.
BRYAN BGreat truck, and very reliable businessman . Very economical.
JEFFREY AVery friendly
JAMES EI was pleased with the process of renting equipment. The only thing I was not happy with was I reserved this trailer in a location in the direction of travel I was headed. Instead I was redirected to a location in the opposite direction.. Not a huge deal, I'm not trying to be petty..
Shanon HQuick and easy drop off.
Scott EThe trailers really need a tongue jack as they are very heavy and hard to unhitch when dropping off.
BENJAMIN MBill is the kind of man any person can appreciate. Quick to call back, helpful, easy going and knows his stuff. Jackie
JACQUELINE LThe guy was extremely helpful as I stumbled through hooking up a trailer.
JANE TI've used this location a few times. They're friendly and good people.
PATRICK AGreat place to rent a trailer or truck. My go to place to rent even though there are other locations closer to me. Highly recommended.
DONALD WOpen shed on property full of junk. Looks like broken doors leaning on the side of the car wash. Couldn't even see the office where I dropped off the truck.
Devin SBill is very through from making the reservation to hooking the trailer up to the car. I enjoy his easy going and friendly attitude.
Stephen MEverything as usual was fantastic. Bill does a great job getting by in and out with ur truck quickly!
STEPHEN RGreat price and worked well. Thank you!!
BRIAN TEasy to locate, , friendly staff
ALFREDO LService and vehicle were as expected.
ICHAD J