I found this location to be convenient, but have previously rented from U-Haul so I knew what the experience could be like. The van I had was in very good physical condition and had low mileage, but it smelled absolutely horrible. I also rented pads and those also smelled horrible and possible like cat (or some other small creature) urine. If someone lives nearby and needs a van, it'll do (especially since you pay by mile), but the smells were awful and I was uncomfortable and worried about catching something/getting sick (and actually do currently feel unwell the day after).
Amy S
Customer Reviews for Northside Mobile
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Bill was awesome. He helped my wife and I hook up and take off the trailer from car. He was quick and easy with paperwork Will definitely use this location again.
Robert RI've rented trailers from this location multiple times and every time Bill is very helpful with the paperwork and the hookup getting me on the road quickly.
JEFF RConfusing set up, no signage as to where to do paperwork, staff was not polite or helpful, didn't honor discounted rate
Carter PNothing
Mark OI had a great experience at this location. They go the extra mile to help.
Paul BTruck was absolutely disgusting, smelled horrible and was filthy. Cargo area was trashed with garbage and cigarette buds in it. Absolutely horrendous.
Brian BWe are not happy we picked a location right near our home. It was approved in our reservation. Fast forward to drop off - we were told we can no longer drop off there but instead have to drive another 20 min one way to drop off. Not happy.
Robert PThere was no heat in the truck and the employee was not very friendly
Nicholas BThe truch was clean but to have a battery go dead, doesn't say much being well maintained. It's a standard part that should be switch out per your maintenance policy.
larry pThe gear shifting on the truck is goes little difficult. The truck is very noise on the road. I am not sure if you can improve it
Vitalii SI would like to know about U-Haul counter parson is very show working we are too longer wait over the counter just letting know. Thanks.
William MSaleman is not helpful. U need to hire someone who is returning me a call quickly.
Igor ZMan in charge wasn’t there when we arrived for our appointment. Had to wait for him to drive back
Victoria PMake the billing less confusing. I had a van for 4 days, drove less than 200 miles, and was charged $355. The math doesn't add up.
Veronica RMore choices of utility trailers
James SNeed to have a more clear sign to show that it’s a drop off location
Kirk PNo answer no one there. Wring code on lock to get key. Wasted over an hour with 3 guys on payroll. Bad service and very confusing
David AI was treated well from the beginning to the end. I thought the truck was well taken care of and ran very well. So I don't know that you could do anything better. I mean, it's a business and I'm a businessman. So what can I say?
RICHARD SMy issue is not the location but rather the obnoxious policy of having the vehicle only 5/9 full. Clearly an effort for Uhaul to get customers to buy gas for them or pay a refueling surcharge/premium. You should be like most rental companies and have the gas tank full upon commencement of the rental. Next time I will rent from budget
thomas tEverything was Awesome!! The New Vehicle was Excellent!!!
James BMake sure your wheel are put on correctly so they dont fly off.
JAMES KIt’s a confusing location. Gas station/ minimart
Thomas SIt was no frills. Wasn’t expecting much
ROBERT SThe gentleman that helped me was great. I would not change a thing for this location. Thank you so much!!!!!!
Nicole MHad to walk thought a stone field to get truck. The interior cab floor war cover with dirt. The old man that does the paperwork is VERY CRABBY!!!!! This is my second time renting from this location. Last time the truck needed a quart of oil to turn the oil light off. I WILL NEVER GO BACK!!!!!
Thomas PAwesome experience. Quick pick up and drop off. Ram pickup truck was almost new and worked great! Thanks.
John GExcellent experience from start to finish.
steven tBill did a great job. Very efficient.
James SThese people are great, they always check everything and I have never had an issue.
Brian FLimited Wi-Fi in this area so U-Haul App was useless. Otherwise, great service and support from local staff. Will be using again.
Travis SIt was quick and easy
Jamo VThe employee that works there is unprofessional yells and gives a time and attitude to customers lies to them about availability when the website says reservations are available for certain vehicles he says they are not and website is wrong and then I show up and he try to suggest a different vehicle then what you want. He drives the company vehicles to and from work and home I seen him.andvmy boyfriend did drive erratically into the parking lot arriving for work in a haul truck. He is intimidating and rude as well as disrespectful and cuts you off when you are speaking. He most definitely is over charging people tried to force me into purchasing road side and collision coverage after repeatedly saying no just kept pushing and he is losing about gas levels and charging people on a bill after wards he says tanks full then it's not full and u confront him and he dents it and then you get a bill I had a couple friends say this happened to them too and he's living about mileage obviously I think to cover up that he is using vehicles himself and the vehicle was filthy I had to clean it at car wash out of my own pocket money so I didn't have to ride around with ash dirt mud and crumbs and it smelled bad too. This is beyond obscure.
Amanda AMake sure the blankets are dry after each rental.
Linda SIt was a great ride no improvement needed.
Susan LEverything went like clockwork. Very easy to work with. Thank you.
Daniel CBill is great
Frost WExcellent overall rental experience
Tim HBill does a great job!
joe pDiscounts for Renting a lot, I rent almost every week and would like a volume discount or something that would be fair for both of us.
TIMOTHY SThe app is stuck in downloading and we have been sitting here for 45 mins waiting on hold to confirm we can put the key in the box and leave.
Daniel WThis trailer was very old and the door would roll up and if you weren't very careful the door went up too far and was extremely difficult to get unstuck once it went up too high.
James DNo one was around. Didn’t go look at the trailer when dropped. I didn’t get anything showing I dropped it off. Was an awkward drop off.
Steve KEverything went smooth! I had the truck for two weks and it was perfect!
TIMOTHY SBill, the agent is very friendly, professional and personable. He always tries to be accommodating to his customers!
Patricia EThe truck I went to pick up listed online was apparently broken when I arrived. I had to settle for a larger truck with worse fuel economy and more cost per mile with no discount even though the other truck was listed as available. I then found garbage in the truck which is a surprise as Uhaul claims to charge and clean these vehicle after every person but it obviously wasn’t. The vehicle I was given had no antenna (from what appears to be accident repairs) so the radio did not work and was offered no discount for it even though the sales associate knew of this before I went to use this vehicle. Maybe not rent a broken vehicle/trailers at full price and remove them from the website if they are out of use (even though I saw that same truck and associate drive off in the “broken” vehicle later on)
Bryon Wgreat customer service at this location.
Cindy B