On the first day of travel, the hitch pin fell out and we had to immediately pull off or cause an accident. We had been traveling left lane so we ended up in the median. Left the uhaul and took the truck to get a new hitch because it seemed no help was coming. We were gone about 30 to 45 minutes and in that time bad help came and towed it. We had to pay 300$ to get the uhaul back. Just almost as much as the rental. We did not have that to spend. We were budgeted a certain amount for hotels and meals for 7 days. $ 300.00 for towing, meant 2 less nights for a hotel, and grabbed snacks at gas fill ups. We practically lived in our filth for 3 days.The place we rented from weren't even sure of what they had, and of those they didn't know some were out of order. We were told a Sunday return and they weren't even open and we dropped it off. From the final day of traveled to the time to return, it did nothing but storm. At one point it seemed to lighten up, so we opened the gate and a bunch of stuff got flung around from getting ourselves off the road as fast as we could when we lost the hitch. So on top of some broken glass that slid to the door. A few things fell out and had to be retrieved before landing in puddles as stuff kept rolling towards us. By the time we did that, I started to move things and was only on the ramp and no room to step in yet, and the sky not only opened up, it hailed. On my back. Btw, hail hurts. So no. We did not have a good experience.
Megan H
Customer Reviews for Northside Sunoco Gas Station
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything was good.
Kenneth LDidn’t have the truck I reserved. I ordered 12 furniture blankets. They only had 6 and charged us for extra mileage in the truck. We used it for 15 miles and charged me $38.00 for gas for 15 miles. Will never use them or recommend them ever
Sherry WI oinly dropped off here, no problems.
josh sDidn’t offer any help when I returned the car hauler. There was only a lady behind the counter of the gas station/store
Michael BAlways a good experience at Sunoco gas station !
Monica TDirty inside
Evan NThere were computer issues, making it a lengthy process, trying to rent a truck and they weren’t very friendly
Angela S2nd drop-off at this location. Friendly, efficient, and a large lot in which to maneuver the truck.
RICHARD WWas compensated for leaving truck with more gas than originally was in it so can’t complain
Breana Aeverything was great
James WSecond time I used U-Haul in the last two months. I will be using U-Haul again
thomas wConvenient location
JosephMichael GThe car A/C not working.
Boyu LCashiers very helpful and friendly
VICTOR BThis location was fine and helpful, but U-Haul’s reservation experience was aweful. They rescheduled my pickup location 3 times and cost me several hours between drive time and phone calls and equipment booking corrections.
GARRETT CEverything went smoothly
Troy SEverything was great
Keith SOne of the tires was about 15psi low.
Lance MThe inside of the cargo area smelled like trash and I had to spray Lysol in it several times before putting my stuff in it. The windshield was dirty on the inside
Tammy BNice, friendly and fast!
Clayton DThe individual that helped me was awesome
Henry STerrible location to get in and out of. Otherwise everything g else was good
kelly kThe cashier did a great service, she was kind and easy to talk to, Uhaul made it difficult honestly
Josalyn BEasy location. Great service
Christine MFast and reliable.
Silvia GGreeted me outside when I drove up. Took my keys and sent me a receipt that I turned the truck in.
David TA very pleasant experience. Mr. Singh provided me with a near new vehicle and was quite accommodating not only during check out but with the return as well. I highly recommend this location.
William KJust a nasty place all around from the trash everywhere literally and the ugly people that think it’s an inconvenience to do their job.
preston oGood dealer to work with, especially if the owner is present. If he is not there, service can be slower, and you'll have to hook up a trailer on your own.
Jeff SWorst experience and the manager argued with me instead of truly understanding the severity of the two damaged tires on the trailer.
Donna TGreat service
JOGINDER SIt was a smooth transition and positive experience and I appreciate it ❤️⭐️⭐️⭐️⭐️⭐️
William SVery friendly and listened to my needs.
Carl MThe trailer blew a tire 200 miles into our trip. It stranded myself and my wife and kids for over an hour on the PA turnpike. The tire exploded. I’ve never had a such a scary experience. I wish I could get my money back because it severely impacted the timing on our trip.
Michael CCan't think of anything
kinsley cAlready great!
Gary OI was overcharged!
CHRISTIAN WGreat service.
Lynda SYou guys do a great job, that’s why we keep coming back.
Chris SU-Haul is either a fraud or they have incapable employees with retarded brain. I hired a truck on 5/27/26 dropped it off on 5/28/26. The lady told me she will leave the drop off location opened. After dropping it off the next day(5/28/26), I got a call the on 29th from xxxxxxx93673. He said I was supposed to drop truck at his location. After explaining to him "I dropped it yesterday" he told me to call xxxxxxx90885. Luckily, I got through after about 15min, explained that I dropped it at Deerleaf Midlothian the previous day. She processed it as if I dropped it at the time we had the conversation and charged my account $60.50 for late return. All efforts to call on the same number from 10:30am to 12noon proved abortive as no one was picking the calls. The staff at the location I dropped it failed to do the right thing, that is the origin of the problem. Obviously, the 3 staff involved do not know what they are doing! I have evidence of the return time and will take it to the social media if I don't get a refund within 10 working days.
Adeniyi OEven though it was a fairly new truck it had alignment issues
Stephanie BUhaul network was down nationwide or there servers were slow , took us a while to finish contract but it was a job done
karin mExtremely high cost for a 20 mile trip and 4 hours. The 19.95 a day posted is bullshit.
Hunter HThey did their best to dispatch the truck. The nantional system was down which made the pick up process very difficult/challenging. Took hours to get the keys and two drives back and forth from our home to the location. It added a lot of stress to an already stressful life event.
Derrill WTruck was dirty, and drove rough. Employee was rude when I asked about my dolly rental. Trucked had too many miles and needed to be scraped.
JOHN BPick-up and drop off are smooth. Attendant is helpful and efficient. Location is a bit difficult for parking and maneuvering the truck.
THOMAS TI rent a lot of uhauls through out the year, but this van one was very dirty inside. Beside the terrible odor like cat pee, it was dirty all in cup holders and all over the middle floor I will not be going back to rent there Thank you
Donnie FI had trouble with my lockable hitch retaining pin and the guy was remarkably chill and helpful. He hooked up and unhooked the trailer. Very easy and stress free engagement. I will use this location again.
John VThese guys were great. Made a last minute change to a larger vehicle and were very friendly and helpful throughout the process. U-Haul people on drop end even commented how helpful they were with my contract, etc.
rick hWe dropped off the car dolly with no issues.
Linda LTire hold down nylon netting was totally shredded and hidden at pickup. Tow Dolly.
ROBERT A