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Travis H.
Customer Reviews for Northside Sunoco Gas Station
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Steering was loose, brake pedal was worn, foot would slide of brake onto gas pedal.
Anthony R.Great equipment, excellent service from employees.
JAYCALVIN B.Sent to one location to pickup equipment they were closed had to drive from Winchester va to Berkeley springs wva.
LEROYDAVIS F.Very friendly Nice people
Kyung L.Original reservation was changed via uhaul to a location 60 miles away so I went thru the hassle of canceling and re-reserving another uhual trailer at this location
SETHERIC F.This guys are amazing super friendly they always helps and answer any questions , my favorite place ever.. I used to visit the one in valley av but they are horrible , horrible service , slow and super mean.. But the Sunoco they are the best...
JORGEALCIDES A.Fix the issues with the AV trailer (It was clean but...) Replace the locking mechanism, it should never be that hard to turn and lock into position, you can clearly see where someone used a channel lock on it which created sharp burrs. Passenger side lights went out during trip. Convenience Store & U-haul store combo makes for waiting in lines.
PATRICK FRANCIS M.Representative was kind and helpful, was a quick drop off process
JEFFREYMICHAEL F.Odd experience. Not very personal.
Matthew B.She helped me attach my trailer and set up the trailer attachment. A+ service.
MATTHEWDAVID R.I reserved the vehicle long time ago. One day before the move, I was informed of location change. 45 miles away from original location. I had to over pay due to milage.
MONESMUNEERBASHE A.Very friendly service made the move more pleasant
JAMESMASSIE S.Very positive experience. Fast service and provided flexibility for us. Worked us in on short notice. Very positive
MARKHAMILTON M.Nothing there service was great
STACEYLYNN L.The trailer door was difficult to move up and down and I notified the checkout person about it on my return. The location is very efficient and the process went smoothly. Excellent personnel managing the operation.
DAVID B.The box truck I used had a hole at the top of the box so I had a bed get ruined from rain
CHARLESJACOB A.I was charged for the cleaning fee however, I inspected the truck myself and picked up all loose items. The gas meter was wrong upon renting as well as the truck was not clean enough. Returned the truck in the condition it was rented. I even offer the cashier to inspect the truck in my presence but he said I may leave. Later I was charged with cleaning fee. Will not recommend this to others
FEZANMAJEED B.My key did not fit inside the dropbox. While it was easy enough to walk into the store and the cashier took it for me, this might not always be an option for people. Some instruction on what to do if the key doesn't fit in the dropbox could be useful.
Robert H.Great service, they are great people taking care.of their customers. Very helpful.
SAMUEL Z.KIM WAS VERY EFFICIENT!
MARTINE G.If there was a uhaul sign or a picture of the key box in the check in process that would help eliminate lots of confusion. Also if there was a way to get a status of your truck the full 24 hours before pick up, that may help set up expectations. We arrived at the first location and were told we'd have to wait until the shop opened an hour later to get the keys.
Julia R.Always has vehicle available, quick and easy transaction.
WADEALLEN N.Inspect and clean the truck before renting it to the next customer. Also, the app did not allow enough pictures to dispute all the issues. I was not able to show the condition of the inside of the trailer. It had smeared manure and smelled strongly of livestock.
JENNIFERTHERESE H.Movers were fantastic, unfailingly professional and worked nonstop in a very efficient manner. Book and Pearl Seafield
ROBERT S.The pick up location was fine, the online pick up process was a little frustrating. Once I arrived on-site, I had to provide two alternate contacts, who were then called for verification. With no advanced warning, this was difficult and stressful, because one of my contacts wasn't able to answer the phone. This should have been requested earlier in the process. In the future, I would prefer to go directly to an agent. The online process could have been faster and easier.
David C.The drivers side door would not open. We had to go through the passenger side. I had to add an insurance plan when I originally thought I didn't have to do this. The price was much higher than it should have been.
Brian A.Incomplete check-in forced me to return to electronically check-in the equipment my self. Dirty gas business and congested parking were additional Turn offs. One clerk running multiple businesses made customer service a poor experience.
KEVINEUGENE B.Wont use u haul again, nor family and friends. I've sent numerous customers to u haul but after my last experience that I already reported. Will not use or advertise for your company any longer. Regards, Patti Lloyd
PATRICIAANN L.I can't really think of anything.
TODDANDREW W.Guy who runs the place is very nice and friendly. Made it very easy to rent the right vehicle!
ALEXANDERCARLO B.I had a last minute pick up and this location accommodated me. Thank you!!
TAMMYLYNN A.Nothing; keep doing the excellent job!
DORETHAANN M.Make sure you have the correct customer, I didn't rent anything. I believe that you got the wrong email and phone number????
dan C.The u haul that I picked up was super low on gas, had 26 miles of gas left in the tank. The cabin also wreaked of cigs. I smelled like them all day after using the u haul. Might not be their fault but it was bad.
Grant L.Kim was exceptional. We missed our drop off time of 2 pm...but Kim was right outside of store and continued to accommodate us. She noted all the notes regarding both sides of bumper hanging off prior to our picking truck up in Richmond, so did not hold us accountable. Thank you
ANAFEDAYO P.There was dirt everywhere in the cargo area. The windows were dirty and had to be cleaned.
Michael B.Little chaotic when I first pulled in. One person was dealing with regular customers and uhaul customers. Had to wait a while till person was able to inspect the trailer and then had to wait again to get checked out.
MIRCOHANS JOACHI R.great vehicles friendly service
RAYMONDEVERETT T.Scott and his team in Staunton, va made my first experience moving cross country so easy.
Zane H.Wish if under 25 miles used the discount of money 10 or more. Or is the trucks have a ramp to put heavy things on truck and if there is a working light in the back of truck.
david S.Very easy process; truly enjoyed the sophisticated truck condition validation system. Made it very easy.
Michael H.Staff was prompt, polite, and overall great to work with. I've never rented a truck on my own before, and this was a breeze. Would recommend location to a friend.
CHANTALABIGAIL Z L.The 10ft truck does not actually have the usable dimensions listed. There are two tire covers that prevent more than just a single couch from sitting flat. We could not get two couches back to back in this vehicle.
Matthew L.I was able to pickup the truck at 7am, it was the earliest in my area which was what I wanted. Love the new process, all the paper work was done when I reserved the truck. So at pickup it was just the payments process. It was fast and easy. I also love the app to document damaged on truck
Emmanuel S.Probably not the dealer fault. My problems... and there were MANY stems from the commercial account. A total nightmare
George K.I have always had a good experience with Uhaul until this rental. At the beginning all was well, got on tot he highway and realized the driver door doesn't shut all the way, unless slammed. Next, backing into a storage and pressing the horn to warn people behind me, only to realize that the horn doesn't work. Last, the steering wheel was off-center. How are these truck safe for families go move across country. Please call me back or email me. I would like to speak with and express my concern to the leadership. Thank you.
AHSANUL HASSAN S.The truck has missing light covers in the back. After spending 100s of dollars with this location during the week moving into my new home I called and told them I would be a little late dropping off the truck and he proceeded to tell me he would charge me for an entire extra day if I didn't get back on time. I will never spend another penny with these people nor will I allow any of my friends or family. And I rent about 10-15 trucks a year due to my business.
EVANTAYLOR L.key was difficult to remove from the ignition slot on steering wheel . Needs to be fixed. It took me about 1- 10 min to remove Key. The attendant at this location took about 30 sec with a lot of force.
Frank C.The UHaul service was part of a gas station. If the station would have been busy I feel like I would have had to wait a long time. My experience was good and i will probably use again, but not sure I would recommend.
MATTHEWSCOTT C.Very helpful and kind! Thank you.
JAMIEPHILLIP F.Rep did a good job
TOM T.