Customer Reviews for Northside Sunoco Gas Station
(U-Haul Neighborhood Dealer)

1,748 reviews

823 N Loudoun St   Winchester, VA 22601

(540) 771-3555

Location Hours

  • Mon-Fri: 7 am - 7 pm
  • Sat: 8 am - 7 pm
  • Sun: 9 am - 6 pm

Services at this Location:

Contact Us

(540) 771-3555

823 N Loudoun St
Winchester, VA 22601

Services at this Location:

Location Hours

  • Mon-Fri: 7 am - 7 pm
  • Sat: 8 am - 7 pm
  • Sun: 9 am - 6 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Ensure the rental truck is in good operating order. My truck had transmission problems, the cargo area leaked and the ramp broke and required roadside assistance at my house.

John J. 
Rating:
5.0

Customer did not leave a comment.

Carmelo M. 
Rating:
5.0

Extraordinary customer service. The young lady helping me had a million things on her plate at the same time and she stayed positive and professional and got through all the issues very well. Positive experience and they are very helpful at working through whatever issues you may have going on; highly recommend.

steve K. 
Rating:
5.0

Customer did not leave a comment.

ROBERT R. 
Rating:
4.0

The service was great! Especially Kim explaining everything! But the ignition switch n Ed's to be fixed. To ten to twenty times until you could turn on. Had to push in really had and jiggle key. Then tired pressure light came on and off many times. Inside windows filthy and wiper blades need replaced.

mary P. 
Rating:
4.0

Customer did not leave a comment.

Dennis S. 
Rating:
5.0

Customer did not leave a comment.

Jennifer B. 
Rating:
5.0

The staff is helpful and friendly. Truck was ready, mileage and gas as stated, no problems. Smooth and easy transaction, short wait time.

Doug H. 
Rating:
5.0

Very friendly staff and helpful

Doug H. 
Rating:
5.0

The representative was very nice. I will definitely rent from this location again.

Patricia H. 
Rating:
5.0

Customer did not leave a comment.

Ryan K. 
Rating:
5.0

This U-Haul office is far best I've had in 13 years I will continue to use the Sunoco North Loudoun office Thanks

MIKEANGELO T. 
Rating:
5.0

Customer did not leave a comment.

Wolfgang W. 
Rating:
1.0

Customer did not leave a comment.

Henry T. 
Rating:
4.0

The attendant that helped me in the morning was excellent. She was very thorough and experienced. The gentleman on turn in did his job, but he needed a reminder from the company to get the truck turned in. That is the reason for the 4 stars. Hopefully, I will never need to move again, but if I do, I will use this to lace again.

John W. 
Rating:
5.0

Customer did not leave a comment.

Tammy S. 
Rating:
5.0

Customer did not leave a comment.

gregory G. 
Rating:
3.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

KENTRA S. 
Rating:
5.0

Front desk help with excellent very professional I believe her name was Kim

MIKEANGELO T. 
Rating:
5.0

Very prompt and competent service. Thank you!

Dave T. 
Rating:
5.0

Customer did not leave a comment.

Mark D. 
Rating:
5.0

Customer did not leave a comment.

jennifer B. 
Rating:
5.0

Customer did not leave a comment.

Jeff S. 
Rating:
5.0

Customer did not leave a comment.

Douglas C. 
Rating:
5.0

Very nice and accommodating

Brian K. 
Rating:
4.0

Customer did not leave a comment.

Will I. 
Rating:
5.0

Customer did not leave a comment.

Ralph F. 
Rating:
5.0

Trailer turn signal was not working. Otherwise, a very good experience.

Dave T. 
Rating:
1.0

Was 3 hours late returning the trailer due to a flooded out bridge near summit point raceway from 2 days of heavy rain. Was unable to get the trailer down the alternate route. I tried explaining the situation but was forced to pay for an extra day. This whole experience has left a very bitter taste in my mouth. As a regular uhaul customer, I'm strongly considering other options.

Michael W. 
Rating:
5.0

The worker came out to inspect the truck upon drop off and we gave the keys to him, so we never had the opportunity to enter the facility.

Richard T. 
Rating:
5.0

Customer did not leave a comment.

Rita K. 
Rating:
3.0

Customer did not leave a comment.

Aimee T. 
Rating:
1.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Great Customer Service and ease of use. Will definitely use again and have already recommened to friends.

Olivia L. 
Rating:
2.0

The fees charged were more than the quote. We had to sweep the trailer out before we could use it. The floor of the trailer felt weak, we were afraid to stack boxes in the center.

Greg J. 
Rating:
5.0

Customer did not leave a comment.

Marguerite D. 
Rating:
5.0

Customer did not leave a comment.

Michael O. 
Rating:
5.0

Kim handled everything perfectly even though uhauls interface wasn't working correctly. I waited 30 minutes but Kim finally was able to work around the website issues. She did this while handling other customers. 💪🏻💪🏻

EMOREE U. 
Rating:
5.0

Very friendly and very helpful

David U. 
Rating:
5.0

Customer did not leave a comment.

Kelly M. 
Rating:
4.0

Customer did not leave a comment.

Aaron B. 
Rating:
5.0

Customer did not leave a comment.

Patrick M. 
Rating:
5.0

Thank you to the woman who helped us. Great service!!!

connie M. 
Rating:
5.0

Customer did not leave a comment.

Thomas H. 
Rating:
3.0

When we arrived to pick up the U-Haul, we went to the address (the Loudoun Location) on the confirmation, However, the location had been changed to the other side of town and not communicated to us, Was a bit frustrating. Staff at both locations were very nice but we were on a time-frame.

Brenda G. 
Rating:
5.0

Customer did not leave a comment.

BRIAN D. 
Rating:
5.0

Customer did not leave a comment.

Kimberly M. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
3.0

Customer did not leave a comment.

Joseph B. 
Rating:
5.0

No improvement needed. Truck was clean and the gentleman who took care of us was very nice!

Joseph F. 
Rating:
3.0

Customer did not leave a comment.

richard S. 
Rating:
5.0

Customer did not leave a comment.

Camsy D. 
Rating:
5.0

Customer did not leave a comment.

JOHNWILLIAM C. 
Rating:
5.0

Customer did not leave a comment.

jon L. 
Rating:
3.0

I would ensure the trucks are cleaned. There was dried mud all over the inside of the truck and in the back. I dont want to put my furniture in a truck that is dirty. Also I tried using the mobile pickup and it wouldnt work. The gentleman was not to happy that he had to do it for me.

JENNIFERLEIGH T. 
Rating:
5.0

The young lady really went above and beyond to makesure I had what I needed super nice clean place I give them a 5 star rating for sure..

DANASCOTT C. 
Rating:
3.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Customer did not leave a comment.

MARIO O. 
Rating:
3.0

be an actual location and not a convenient store. Equipment location is not easy accessible

TREMAYNE J. 
Rating:
5.0

Very nice experience. The guy was really friendly

Alice W. 
Rating:
1.0

I was charged more than I was supposed to be, and it was unauthorized charges as well. I'm very disappointed by the overall unprofessionalism and poor customer service. I will not be issuing uhaul ever again.

DESMAMARIE F. 
Rating:
5.0

The lady at the desk was beyond kind and professional she deserves recognition!! Love the Taylor Family!!

JUSTIN T. 
Rating:
5.0

Nice mom n pop shop. Good selection.

Dean J. 
Rating:
5.0

As always, the guys were helpful and an easy transaction. I'll be back when I need a rental.

TIMOTHYMARK P. 
Rating:
4.0

Please put cruise controls in the trucks!!! I am in my 60's and doing a 750 mile trip without cruise control is painful. My truck smelled like someone chain smoked in it for a month straight. These cabs needed to be cleaned periodically.

JAY NORMAN W. 
Rating:
4.0

Customer did not leave a comment.

JAMESSMITH R. 
Rating:
4.0

Inspection before renting a vehicle to someone

ANKIT PRATIK B. 
Rating:
4.0

While it seemed like a high capacity U-haul facility, it was also a convenience store. Didn't appear to be a professional U-Haul location

Carl B. 
Rating:
5.0

Nothing that I can think of

ROBERTPATRICK J. 
Rating:
5.0

The employees there were great. The morning lady was helpful and the guy at night was nice (after a long day of moving)

JONATHAN SMITH M. 
Rating:
5.0

Customer did not leave a comment.

frank P. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
4.0

Quick and efficient

RALPHLAWRENCE S. 
Rating:
5.0

Kim is awesome at North Loudoun Street Winchester,VA Uhaul location. She is very helpful , answers any questions I have and she is always nice.

MIKEANGELO T. 
Rating:
5.0

Very professional and helpful

MARKALLEN P. 
Rating:
5.0

Service was good. Thanks

WANDAIVETTE M. 
Rating:
5.0

Customer did not leave a comment.

CHARLES H. 
Rating:
4.0

Customer did not leave a comment.

KENNETHHANK S. 
Rating:
5.0

Customer did not leave a comment.

DAKOTASHAYE H. 
Rating:
5.0

Great job

SATNAM S. 
Rating:
4.0

Customer did not leave a comment.

Mark E. 
Rating:
5.0

Customer did not leave a comment.

cody C. 
Rating:
3.0

Customer did not leave a comment.

NICHOLAS P. 
Rating:
3.0

Customer did not leave a comment.

Randy B. 
Rating:
3.0

Inside of trailer was muddy but in good conditions .

Jason E. 
Rating:
5.0

Good

DAVIDROMAN R. 
Rating:
3.0

Customer did not leave a comment.

DOUGLASFLEMING W. 
Rating:
5.0

Customer did not leave a comment.

Thomas G. 
Rating:
5.0

Customer did not leave a comment.

JOHNFRANCIS M. 
Rating:
5.0

Customer did not leave a comment.

SHARONLYNN O. 
Rating:
2.0

Provide a decent outside sign at the location. There was only a small window sigh that was 3/4 blocked by a beverage sign in front of it. Drove by twice to find it

Paul B. 
Rating:
5.0

Customer did not leave a comment.

CHARLES C. 
Rating:
3.0

I was supposed to drop uhaul off at 12:00 noon on Sunday and received numerous phone calls requesting an earlier drop off because someone was scheduled to pick up at 10:00 am. Very inconvenient for us.

MICHAELJOHN S. 
Rating:
5.0

Customer did not leave a comment.

KATHYDENISE G. 
Rating:
3.0

The location isn't in the best part of town. Not a great experience overall. Tried to use a different location 2 miles away and it wasn't an option.

HELENRAMEY R. 
Rating:
5.0

Extremely helpful staff at this location deserve Attaboys and Attagirls --- I will be giving them each a gift certificate to the excellent Chirmol Guatemalan restaurant next door.

MAURICEE H. 
Rating:
3.0

The truck seemed to need service. I thought I head an exhaust leak in the first 5 minutes of driving.

MICHAELALONZO V. 
Rating:
5.0

Customer did not leave a comment.

ROGERRUDOLF C. 
Rating:
3.0

Clean the inside of cab. Smelled of smoke.

Pam B. 
No reviews have been submitted for this location.

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