I reserved a van; I received a 10’ truck. I was at first given an unsatisfactory 10’ truck - smelly and with the check engine light illuminated. I had to request an acceptable truck.
ROBERT M
Customer Reviews for Northside Sunoco Gas Station
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Quick and easy.
James SThe truck was broken and had to be replaced
MELISSA EMelissa was a pleasure to work with! She made the process easy and was very helpful. Thank you!
John HThe customer service was excellent. My son recommended this location and I would also highly recommend this location. Professional, kind, and courteous customer service.
NANCY Bvery friendly and accommodating.
MACK SIt was a gas station dropoff and the lady didn't even check the trailer. The experience was fine. We did make sure to make sure we weren't charged for anything else after the fact, just to be sure. No issues so far.
JONATHAN EThis is the best U-haul location I’ve ever used in 40 years.
Bruce LVery efficient, friendly, and professional!
WILLIAM SThis has to be the most efficient U-Haul location I’ve ever been to in 4+ years! Wow!
BRUCE LVery great experience at this location walked into the store. Told them I was here for a rental drop off. He told me where to park the vehicle and just wait. He came out Disconnected the trailer for me. I didn't have to do anything. Amazing experience all around. Would do again for sure.
Nicholas LThe parking lot this location uses is way too small, especially for the bigger trucks. It is also shared with a local shopping plaza which makes parking very challenging.
Chad BThe uhaul was pretty outdated.
Kyle KAllways please at this location friendly Clean and fast good service Give a 5 ⭐️⭐️⭐️⭐️⭐️ Excellent customer service provided Definitely recommended this location
FABIAN ANo changes necessary, great customer service, great price, nice uhaul vehicles.
KARI MFriendly and prompt service.
Ronald BThe employee working there for my pickup and drop off (Indian descent gentleman I think) was SO KIND!! He hooked up my trailer without me even asking. When I went to return the trailer the parking lot was crammed. He saw me trying to figure out where to leave the trailer, came up to my car, and volunteered to unhook the trailer right where I was and rolled it by hand into a spot. Give this man a raise! A true gentleman. ❤️
PETER HKeep doing what you're doing.
SANDRA CAlways have availability
SANDRA CThey did not provide the equipment specified in my order.
Simon SIt's all good
WILLIAM RVery confusing to include a u-haul pickup ok the task list of a gas station attendant. He knew his job well though and it was fast and easy to get the keys, it was just jarring to see pipes commonly used for drugs on sale underneath the counter.
TAYLOR MSo the truck wasn't clean, and the first one they gave me was leaking. I had to wait an hour before they could switch out the truck, which they wouldn't compensate me for (I had hired help to move, and was paying by the hour). On top of that, they had a section for U-Haul goods that was really bad. Stuff was dusty, old, and missing stuff really bad. I feel like the owner is an Indian guy who started 5 businesses in the USA, and this one is a combo, fast food, gas, U-Haul. He probably owns a hotel as well. Just saying, the business doesn't seem like he pays attention to it.
EMANUEL BFriendly, fast, efficient.
JOHN ANothing. Even the representative renting the truck to me was kind, courteous, and exhibited the highest level of customer service I have experienced
CHRISTOPHER LThe weather stripping on the passenger side door kept popping out. It would get stuck in the door so it didn't shut all the way.
ERIK HGreat owner and fantastic service!
REBECCA BPick up/drop off at the counter were efficient. Customer service at the location was very good.
THOMAS TThe first truck was broken. I only realized that after digging it out from under the snow. The lady at the register (Jennifer?) was very helpful during that process, but after all that work the truck was not drivable. First, there was an error message due to the tires not having enough air in them. The air pump at the location was out of service. Then, the drivers seat was not adjustable at all, so I could not reach the pedals. She eventually upgraded me to a different truck, which we then had to dig out from under the snow. While larger than I had wanted and reserved, it did function. She was very helpful and kind, but the location was not well kept, the trucks were not maintained or very clean.
Rachel SVery nice people.. I really like the very pretty cashier there.
doug cIt was very helpful efficiet all personnel pleasant and professional
MATTHEW LU- Haul always has everything I need for any moving I'm doing. From the right sized truck to the supplies I need!
KAYCEE CLow tire pressure and another mechanical light was on dashboard. I was unable to fill up with gas because gas cap was broken so they charged me a 1.50 more per gallon than gas would have cost.
RAYMOND LEstába un poco sucio el interior del camión, yo siempre que rento lo dejo limpio
RONAL AVery supportive and help full team. Thank you
Irfan SCourteous service and efficient with check in and return
CAROL LRep was very helpful and even with no help went out of her way to make sure we had a good experience. She was awesome!
DREW AVery nice staff easy to deal with will always rent from that location
CODY EWhile I was finally able to get a Uhaul at the Loudoun Street location. I am leaving a review for the location that I originally chose. This being the VALLEY GAS MART AT 3323 Valley Pike, Winchester, VA 22602. The email I received about the location gave me the address for the U Haul 2 miles south in Stephen City. So I went there first, arrive at 755am for a 8am pickup. They they told me my reservation was at the VALLEY GAS MART and they should have called me. I NEVER received a call or voice mail from them... So I proceeded to that location arriving at 8:05am. THE STORE WAS CLOSED. Walked around, to see if there was another location that was just for Uhaul reservation. THE STORE WAS CLOSED. So pulling up the reservation via teh text sent to me from the Stephen city location it gave me two numbers to call. One for for the VALLEY GAS MART UHAUL and one for the Uhaul help line. Call the first number, NO ANSWER, NO WAY TO LEAVE A MESSAGE. It is now 820AM and I call the UHAUL helpline. They put me on hold as they are going to try and contact the VALLEY GAS MART UHAUL. They as well could not get a hold of anyone to assist me. So they move my reservation to the OTHER SIDE OF TOWN FORM WHERE I NEED TO BE which is the Loudoun Street location. The Loudoun street location is on the run down side of town, smells bad and not the nicest location of town. But the gentleman at the counter is friendly and helpful to get me the 16' truck I need. It was an high mileage, older truck that needs ball joints, but that not a big deal as I am only going going one town over and back. But the fact that by the time I get the truck AT ANOTHER LOCATION from originally planned it is past 9am, I have people waiting for me and alot to move.
MICHAEL DEasy to get in and out of. Person that checked me in was very friendly and helpful.
CONNIE NThey were rude and tried to rip me off and didn't listen to any i said, he made up things to try to get me to the 25 foot box truck and all I wanted was the pickup truck. Then made me put extra miles on it to return it, even though I asked for the drop off at a different location.
CHRISTY MMe gusta por qué es bien rápido para atenderme
KEVIN GEverything was great
SKYLER CN/A
LARRY MOwner was very helpful, fast and efficient!
KIMBERLEY JI rented a truck again this year. I still HIGHLY RECOMMEND this location !!!
HARRY FMight be fine for smaller vehicles.. the larger trucks take a little finesse to get through a tight parking area. I thought this was a U-haul store initially (where one could get supplies). But realized it's just a gas station that also rents u-haul trucks.
KENNETH PThe inside of the van had some debris from previous user, but nothing major. It was easy to drive & ran fine. Both people at the location, when making the reservation, picking up and returning the van were very nice and helpful.
JANIE MTruck was missing gas cap.
Paul PFront end is banging on the driver's side
MICHAEL D