I wasn't able to take photos of the truck. I had to park it somewhere else, then take the photos because the truck was parked tightly between other U-Haul trucks. We are not supposed to move the truck until we have taken photos of it but there was no one around who could move it for me. There were no issues with renting the truck. That part of it was smooth but the location is not a U-Haul a traditional store. The U-Haul spot is inside of a gas station. I was totally confused when I walked in. Lol!
CHARLES B
Customer Reviews for Northside Sunoco Gas Station
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Check primary vehicle features before rental pick-up. One headlight was out, tire pressure indicator was on.
THOMAS TEverything was good
TRAVIS MThe process of return seemed very lax in security compared to the excessive security used at check-in. I was basically told that I was done when I handed the keys over to the employee. I didn't have to take pictures of the returned vehicle, which I had to do when I picked it up. How do you know the condition after use without pictures? I took my own pictures and checked the gas gauge. The employee finished the check-out quickly and I received an email confirmation seconds later. This was a much simpler process than picking up.
Andrew FI can’t think of anything. I’ve rented from this location several times and never had an issue
Sharon OGas pumps not working. Seen better days
Brooke SGentleman handling transaction was professional and friendly. Would definitely rent here again and would recommend to others.
ANDREA SVehicle was ready and clean. No damage. Very easy process.
LEONARD DEfficient and friendly service.
SCOTT ETruck had items left in cab behind the seats and glove compartment, I cleaned those out so I wouldn't be blamed for it. Truck had a very loose/ vibration to the steering. Aside that, everything else was good.
MATTHEW SI would not recommend that truck someone must have defecated in it most likely diarrhea just wiped it up and returned it. I thought the seat was just maybe farted in a lot. I dropped off the truck got home and my shorts wreaked of feces it was all over them and even transferred to my landlords couch ! SHES F’N FURIOUS !!!!!! I will have to replace it or get it detailed and hope it works.
Michael ALocation was great, everything was good to go, and they were so smooth I zipped in and out and was on my way very quickly!
WILLIAM RThe people were very friendly and made the entire process very easy.
terecia cWas a very pleasant transaction.
CURTIS GMy u-haul broke down while in use and there was no gas cap
JERMELL TThey really need to check all vehicles mechanical equipment because the u haul I rented didn’t have brakes and I almost wrecked twice
Megan RI reserved a van; I received a 10’ truck. I was at first given an unsatisfactory 10’ truck - smelly and with the check engine light illuminated. I had to request an acceptable truck.
ROBERT MQuick and easy.
James SThe truck was broken and had to be replaced
MELISSA EMelissa was a pleasure to work with! She made the process easy and was very helpful. Thank you!
John HThe customer service was excellent. My son recommended this location and I would also highly recommend this location. Professional, kind, and courteous customer service.
NANCY Bvery friendly and accommodating.
MACK SIt was a gas station dropoff and the lady didn't even check the trailer. The experience was fine. We did make sure to make sure we weren't charged for anything else after the fact, just to be sure. No issues so far.
JONATHAN EThis is the best U-haul location I’ve ever used in 40 years.
Bruce LVery efficient, friendly, and professional!
WILLIAM SThis has to be the most efficient U-Haul location I’ve ever been to in 4+ years! Wow!
BRUCE LVery great experience at this location walked into the store. Told them I was here for a rental drop off. He told me where to park the vehicle and just wait. He came out Disconnected the trailer for me. I didn't have to do anything. Amazing experience all around. Would do again for sure.
Nicholas LThe parking lot this location uses is way too small, especially for the bigger trucks. It is also shared with a local shopping plaza which makes parking very challenging.
Chad BThe uhaul was pretty outdated.
Kyle KAllways please at this location friendly Clean and fast good service Give a 5 ⭐️⭐️⭐️⭐️⭐️ Excellent customer service provided Definitely recommended this location
FABIAN ANo changes necessary, great customer service, great price, nice uhaul vehicles.
KARI MFriendly and prompt service.
Ronald BThe employee working there for my pickup and drop off (Indian descent gentleman I think) was SO KIND!! He hooked up my trailer without me even asking. When I went to return the trailer the parking lot was crammed. He saw me trying to figure out where to leave the trailer, came up to my car, and volunteered to unhook the trailer right where I was and rolled it by hand into a spot. Give this man a raise! A true gentleman. ❤️
PETER HKeep doing what you're doing.
SANDRA CAlways have availability
SANDRA CThey did not provide the equipment specified in my order.
Simon SIt's all good
WILLIAM RVery confusing to include a u-haul pickup ok the task list of a gas station attendant. He knew his job well though and it was fast and easy to get the keys, it was just jarring to see pipes commonly used for drugs on sale underneath the counter.
TAYLOR MSo the truck wasn't clean, and the first one they gave me was leaking. I had to wait an hour before they could switch out the truck, which they wouldn't compensate me for (I had hired help to move, and was paying by the hour). On top of that, they had a section for U-Haul goods that was really bad. Stuff was dusty, old, and missing stuff really bad. I feel like the owner is an Indian guy who started 5 businesses in the USA, and this one is a combo, fast food, gas, U-Haul. He probably owns a hotel as well. Just saying, the business doesn't seem like he pays attention to it.
EMANUEL BFriendly, fast, efficient.
JOHN ANothing. Even the representative renting the truck to me was kind, courteous, and exhibited the highest level of customer service I have experienced
CHRISTOPHER LThe weather stripping on the passenger side door kept popping out. It would get stuck in the door so it didn't shut all the way.
ERIK HGreat owner and fantastic service!
REBECCA BPick up/drop off at the counter were efficient. Customer service at the location was very good.
THOMAS TThe first truck was broken. I only realized that after digging it out from under the snow. The lady at the register (Jennifer?) was very helpful during that process, but after all that work the truck was not drivable. First, there was an error message due to the tires not having enough air in them. The air pump at the location was out of service. Then, the drivers seat was not adjustable at all, so I could not reach the pedals. She eventually upgraded me to a different truck, which we then had to dig out from under the snow. While larger than I had wanted and reserved, it did function. She was very helpful and kind, but the location was not well kept, the trucks were not maintained or very clean.
Rachel SVery nice people.. I really like the very pretty cashier there.
doug cIt was very helpful efficiet all personnel pleasant and professional
MATTHEW LU- Haul always has everything I need for any moving I'm doing. From the right sized truck to the supplies I need!
KAYCEE CLow tire pressure and another mechanical light was on dashboard. I was unable to fill up with gas because gas cap was broken so they charged me a 1.50 more per gallon than gas would have cost.
RAYMOND LEstába un poco sucio el interior del camión, yo siempre que rento lo dejo limpio
RONAL AVery supportive and help full team. Thank you
Irfan SCourteous service and efficient with check in and return
CAROL LRep was very helpful and even with no help went out of her way to make sure we had a good experience. She was awesome!
DREW AVery nice staff easy to deal with will always rent from that location
CODY E