Customer Reviews for Northside Sunoco Gas Station
(U-Haul Neighborhood Dealer)

1593 reviews

823 N Loudoun St   Winchester, VA 22601

(540) 771-3555

Location Hours

  • Mon-Fri: 7 am - 7 pm
  • Sat: 8 am - 7 pm
  • Sun: 9 am - 6 pm

Services at this Location:

Contact Us

(540) 771-3555

823 N Loudoun St
Winchester, VA 22601

Services at this Location:

Location Hours

  • Mon-Fri: 7 am - 7 pm
  • Sat: 8 am - 7 pm
  • Sun: 9 am - 6 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

Ensure vehicles are available when the customer arrives and have a larger window between drop offs and pickup to avoid customers having to wait for the confirmed vehicle pickup. I waited more than 15 minutes for a guaranteed reservation.

Raizin R. 
Rating:
5.0

Customer did not leave a comment.

BRIANEDWARD D. 
Rating:
3.0

Customer did not leave a comment.

THOMASWARREN C. 
Rating:
5.0

Customer did not leave a comment.

Mattie O. 
Rating:
4.0

Employees were very helpful and knowledgeable concerning rental operations. Thank you for the great service. I'll definitely use this location again for my moving needs.

GREGORYSTEPHEN E. 
Rating:
4.0

Customer did not leave a comment.

SAMUELALEXANDER N. 
Rating:
5.0

Customer did not leave a comment.

ELMEREDIN R. 
Rating:
4.0

Truck was clean but I think there may be a transmission problem. It would not shift out of the 1st gear in the Drive position until RPMs were well above 3,000+. I drove a total of 34 miles and had to put about ten gallons in the tank. No idling time. That is unreasonable.

WILLIAMJAMES N. 
Rating:
1.0

Customer did not leave a comment.

christopher F. 
Rating:
4.0

Customer did not leave a comment.

JAMES M. 
Rating:
1.0

Customer did not leave a comment.

LUISMIGUEL T. 
Rating:
5.0

Customer did not leave a comment.

STEVENJAMES B. 
Rating:
5.0

26ft truck was very easy to drive and excellent on gas and pull in to regular gas station.

JOSEPHPATRICK D. 
Rating:
5.0

Customer did not leave a comment.

REBECCAANNE D. 
Rating:
5.0

Customer did not leave a comment.

EUNICEM B. 
Rating:
5.0

I HIGHLY recommend this location !!!

HARRYFRANCIS E. 
Rating:
5.0

There were no issues...Staff, equipment, service, everything was as it should be...

GAIL R. 
Rating:
4.0

Customer did not leave a comment.

Ronnie C. 
Rating:
3.0

Customer did not leave a comment.

Albert M. 
Rating:
3.0

Customer did not leave a comment.

ROBIN W. 
Rating:
5.0

Customer did not leave a comment.

EDWIN S. 
Rating:
5.0

Customer did not leave a comment.

harriett L. 
Rating:
3.0

Customer did not leave a comment.

ANNLOUISE I. 
Rating:
5.0

Customer did not leave a comment.

Robert A. 
Rating:
5.0

I don't have the words to explain.. this is the best location around they're such amazing people .. so nice to do business with them... 🙏🙏👏👏👏 I rent a trailer with them almost every day...

JORGEALCIDES A. 
Rating:
3.0

I request a smaller trailer at a closer location. I was told I'd only be charged for the smaller trailer, it that didn't happen. This is not the pickup locations fault, but uhaul's website. A+ for the location, but the website was not accurate.

Eric Jeffery B. 
Rating:
1.0

I was rented a truck that would not start and then told I needed to wiggle the steering wheel to start the truck because the steering wheel locks (needs to be maintanced) when I had truck loaded and ready to move I was not able to start the truck & sat for 45 minutes trying to get it started! This truck should have never been rented out knowing that the truck required maintance!! Worse experience of my life and I will let everyone know that I speak with! I have rented before and had nothing like this with the Welltown location in Winchester VA! NEVER AGAIN!!! i WILL LET EVERYONE KNOW ABOUT THIS !!

REGINADAWN K. 
Rating:
5.0

Customer did not leave a comment.

Andrew S. 
Rating:
4.0

Maybe have a couple specials, for 3 day and also week , Give a little break to your customers and make ppl keep more then they ushley would , the break you give to customers , will benefit U- haul. Thk M. caso

MICHAELANTHONY C. 
Rating:
4.0

Customer did not leave a comment.

Elena M. 
Rating:
4.0

Customer did not leave a comment.

Bruno G. 
Rating:
5.0

Customer did not leave a comment.

Luis A. 
Rating:
5.0

Customer did not leave a comment.

Steven B. 
Rating:
5.0

Customer did not leave a comment.

ROBERTH M. 
Rating:
3.0

Customer did not leave a comment.

RUSTY T. 
Rating:
3.0

Customer did not leave a comment.

Kevin S. 
Rating:
4.0

Customer did not leave a comment.

PAULHERBERT B. 
Rating:
5.0

Excellent Service

MICHAELLEWIS R. 
Rating:
5.0

Absolutely nothing This site has it down pat and is always a pleasure to do business with. Singh is wonderful.

WILLIAMPATRICK S. 
Rating:
4.0

Customer did not leave a comment.

Kathleen J. 
Rating:
5.0

Customer did not leave a comment.

Travis H. 
Rating:
3.0

Steering was loose, brake pedal was worn, foot would slide of brake onto gas pedal.

Anthony R. 
Rating:
5.0

Customer did not leave a comment.

GREGORYRICARDO G. 
Rating:
5.0

Customer did not leave a comment.

Tamara P. 
Rating:
5.0

Great equipment, excellent service from employees.

JAYCALVIN B. 
Rating:
3.0

Sent to one location to pickup equipment they were closed had to drive from Winchester va to Berkeley springs wva.

LEROYDAVIS F. 
Rating:
5.0

Very friendly Nice people

Kyung L. 
Rating:
5.0

Customer did not leave a comment.

ERICDALTON C. 
Rating:
4.0

Customer did not leave a comment.

ALEXANDERMATTHEW V. 
Rating:
5.0

Customer did not leave a comment.

Edward O. 
Rating:
4.0

Original reservation was changed via uhaul to a location 60 miles away so I went thru the hassle of canceling and re-reserving another uhual trailer at this location

SETHERIC F. 
Rating:
5.0

Customer did not leave a comment.

WANDACRANE H. 
Rating:
5.0

This guys are amazing super friendly they always helps and answer any questions , my favorite place ever.. I used to visit the one in valley av but they are horrible , horrible service , slow and super mean.. But the Sunoco they are the best...

JORGEALCIDES A. 
Rating:
3.0

Fix the issues with the AV trailer (It was clean but...) Replace the locking mechanism, it should never be that hard to turn and lock into position, you can clearly see where someone used a channel lock on it which created sharp burrs. Passenger side lights went out during trip. Convenience Store & U-haul store combo makes for waiting in lines.

PATRICK FRANCIS M. 
Rating:
5.0

Representative was kind and helpful, was a quick drop off process

JEFFREYMICHAEL F. 
Rating:
2.0

Odd experience. Not very personal.

Matthew B. 
Rating:
5.0

Customer did not leave a comment.

ANTHONYPASQUALE C. 
Rating:
5.0

Customer did not leave a comment.

Wesley B. 
Rating:
5.0

She helped me attach my trailer and set up the trailer attachment. A+ service.

MATTHEWDAVID R. 
Rating:
5.0

Customer did not leave a comment.

SCOTTANDREW W. 
Rating:
1.0

I reserved the vehicle long time ago. One day before the move, I was informed of location change. 45 miles away from original location. I had to over pay due to milage.

MONESMUNEERBASHE A. 
Rating:
5.0

Very friendly service made the move more pleasant

JAMESMASSIE S. 
Rating:
4.0

Very positive experience. Fast service and provided flexibility for us. Worked us in on short notice. Very positive

MARKHAMILTON M. 
Rating:
5.0

Customer did not leave a comment.

SUNGKOOK R. 
Rating:
5.0

Nothing there service was great

STACEYLYNN L. 
Rating:
5.0

The trailer door was difficult to move up and down and I notified the checkout person about it on my return. The location is very efficient and the process went smoothly. Excellent personnel managing the operation.

DAVID B. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
3.0

The box truck I used had a hole at the top of the box so I had a bed get ruined from rain

CHARLESJACOB A. 
Rating:
1.0

I was charged for the cleaning fee however, I inspected the truck myself and picked up all loose items. The gas meter was wrong upon renting as well as the truck was not clean enough. Returned the truck in the condition it was rented. I even offer the cashier to inspect the truck in my presence but he said I may leave. Later I was charged with cleaning fee. Will not recommend this to others

FEZANMAJEED B. 
Rating:
5.0

My key did not fit inside the dropbox. While it was easy enough to walk into the store and the cashier took it for me, this might not always be an option for people. Some instruction on what to do if the key doesn't fit in the dropbox could be useful.

Robert H. 
Rating:
5.0

Great service, they are great people taking care.of their customers. Very helpful.

SAMUEL Z. 
Rating:
2.0

Customer did not leave a comment.

David Keenan R. 
Rating:
3.0

Customer did not leave a comment.

Jeffrey F. 
Rating:
5.0

Customer did not leave a comment.

MARILUZCRISTINA H. 
Rating:
5.0

KIM WAS VERY EFFICIENT!

MARTINE G. 
Rating:
3.0

Customer did not leave a comment.

MICHAELANTHONY O. 
Rating:
1.0

If there was a uhaul sign or a picture of the key box in the check in process that would help eliminate lots of confusion. Also if there was a way to get a status of your truck the full 24 hours before pick up, that may help set up expectations. We arrived at the first location and were told we'd have to wait until the shop opened an hour later to get the keys.

Julia R. 
Rating:
5.0

Always has vehicle available, quick and easy transaction.

WADEALLEN N. 
Rating:
5.0

Customer did not leave a comment.

DAVIDWILLIAM A. 
Rating:
4.0

Customer did not leave a comment.

JAMIESCOTT G. 
Rating:
2.0

Inspect and clean the truck before renting it to the next customer. Also, the app did not allow enough pictures to dispute all the issues. I was not able to show the condition of the inside of the trailer. It had smeared manure and smelled strongly of livestock.

JENNIFERTHERESE H. 
Rating:
5.0

Movers were fantastic, unfailingly professional and worked nonstop in a very efficient manner. Book and Pearl Seafield

ROBERT S. 
Rating:
5.0

The pick up location was fine, the online pick up process was a little frustrating. Once I arrived on-site, I had to provide two alternate contacts, who were then called for verification. With no advanced warning, this was difficult and stressful, because one of my contacts wasn't able to answer the phone. This should have been requested earlier in the process. In the future, I would prefer to go directly to an agent. The online process could have been faster and easier.

David C. 
Rating:
3.0

The drivers side door would not open. We had to go through the passenger side. I had to add an insurance plan when I originally thought I didn't have to do this. The price was much higher than it should have been.

Brian A. 
Rating:
5.0

Customer did not leave a comment.

LAURAANNE E. 
Rating:
3.0

Incomplete check-in forced me to return to electronically check-in the equipment my self. Dirty gas business and congested parking were additional Turn offs. One clerk running multiple businesses made customer service a poor experience.

KEVINEUGENE B. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHERANGEL J. 
Rating:
2.0

Wont use u haul again, nor family and friends. I've sent numerous customers to u haul but after my last experience that I already reported. Will not use or advertise for your company any longer. Regards, Patti Lloyd

PATRICIAANN L. 
Rating:
5.0

Customer did not leave a comment.

ANGELAMARIE J. 
Rating:
5.0

Customer did not leave a comment.

JOANN B. 
Rating:
5.0

I can't really think of anything.

TODDANDREW W. 
Rating:
4.0

Customer did not leave a comment.

Sarah M. 
Rating:
5.0

Guy who runs the place is very nice and friendly. Made it very easy to rent the right vehicle!

ALEXANDERCARLO B. 
Rating:
5.0

I had a last minute pick up and this location accommodated me. Thank you!!

TAMMYLYNN A. 
Rating:
5.0

Customer did not leave a comment.

ALANMICHAEL F. 
Rating:
5.0

Nothing; keep doing the excellent job!

DORETHAANN M. 
Rating:
1.0

Make sure you have the correct customer, I didn't rent anything. I believe that you got the wrong email and phone number????

dan C. 
Rating:
4.0

Customer did not leave a comment.

JAMESWILLIAM B. 
Rating:
5.0

Customer did not leave a comment.

ALLEN S. 
Rating:
3.0

Customer did not leave a comment.

THADNATHAN JOSEP M. 
No reviews have been submitted for this location.

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