Customer Reviews for Northside U Stor It
(U-Haul Neighborhood Dealer)

91 reviews

3816 N Nevada Ave   Colorado Springs, CO 80907

(719) 599-5502

Location Hours

  • Mon-Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(719) 599-5502

3816 N Nevada Ave
Colorado Springs, CO 80907

Services at this Location:

Location Hours

  • Mon-Sun: 9 am - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Timothy W. 
Rating:
3.0

Customer did not leave a comment.

Wayne B. 
Rating:
1.0

It was not clear at all where I was supposed to leave the trailer. The employees were friendly and helped me detach it from my car, but also didn't seem to know what I was supposed to do with it. They told me to leave it outside of the fenced area, which seemed unsafe, but there was nowhere inside the fenced area where the trailer would fit. They had no idea where it was supposed to go. Highly recommend to go to the official U-Haul location down the street instead. Do not return your trailer to this location.

Christopher N. 
Rating:
5.0

Mike was very helpful and nice. He gave great directions and made it easy to find. He was very knowledgeable and offered good suggestions for my services. Best customer service ever!

KRISTEN K. 
Rating:
1.0

Customer did not leave a comment.

Kevin C. 
Rating:
5.0

Customer did not leave a comment.

Lakendra S. 
Rating:
5.0

Very friendly great customer service!

Mike W. 
Rating:
2.0

Very difficult to find and navigate.

Mary H. 
Rating:
4.0

It was inconvenient that the truck had less than 1/4 tank of gas.

TRACY L. 
Rating:
5.0

Excellent customer service

Jennifer R. 
Rating:
2.0

Mike was very very polite and very accomodating, the location itself has no real signage and was extremely difficult to recognize as a UHAUL location (its kind of behind a few buildings and has no real identifiers)

Aaron F. 
Rating:
4.0

Customer did not leave a comment.

Leanne T. 
Rating:
5.0

Customer did not leave a comment.

bryant L. 
Rating:
5.0

Customer did not leave a comment.

John Y. 
Rating:
5.0

Excellent service. In less than 15 minutes the trailer was hooked up. Straightforward process. Wish all rentals went this well.

Dorsey R. 
Rating:
5.0

Make the location more visible from the main street.

Katie N. 
Rating:
5.0

Customer did not leave a comment.

Tracy R. 
Rating:
3.0

Helpful folks but concerned for my vehicle given condition of drive/roadway to exit.

Patrica D. 
Rating:
3.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Customer did not leave a comment.

Melissa B. 
Rating:
5.0

Very helpful and nice. Dropped what he was doing to come and help and was a super guy. I would recommend them over anyone I have dealt with in Colorado.

Collin S. 
Rating:
4.0

Customer did not leave a comment.

Alex N. 
Rating:
5.0

Easy drop off and convenient to my home.

Mark O. 
Rating:
5.0

Customer did not leave a comment.

Steve S. 
Rating:
5.0

Both gentlemen and the facility were very helpful.

David F. 
Rating:
5.0

Customer did not leave a comment.

Susan H. 
Rating:
5.0

*relaxed office environment *the outlet was difficult to find *was nice to not get caught up with under staffing such as with the other Uhaul Office on Nevada street

Robert F T. 
Rating:
4.0

Excellent customer service. Will use again. Thank you!

Omar H. 
Rating:
1.0

PSA: Uhaul SUCKS. Reserved a trailer to be picked up in Oklahoma and dropped off in Colorado. After running around town for 3 hours to different U-Haul stores, one place was nice enough to take the damned trailer. We stopped at another location in Colorado Springs to see if we could drop it off there since it was right near the storage unit, she said “no, if you chose Monument, you have to take it to Monument.” NOT TRUE. Went to Monument, they couldn't take it and sent us down the road. Next place wouldn't take it either and told us another location to go to and they have a manager on site. Well, they at least took the trailer, but convenient that there was no manager. Also convenient for them that at the 1-800-U-Haul number, no one ever answered. 3 hours later and money wasted on gas we finally have it returned. EXTREMELY dissatisfied with U-Haul and will never use them again. Penske, on the other hand is phenomenal (just didn't have what we needed this trip on short notice).

Stephen B. 
Rating:
5.0

Customer did not leave a comment.

Judy T. 
Rating:
5.0

Customer did not leave a comment.

suzanne R. 
Rating:
4.0

Customer did not leave a comment.

Steve W. 
Rating:
3.0

The dolly had some wear that was concerning.

Timothy R. 
Rating:
1.0

Customer did not leave a comment.

Janie A. 
Rating:
5.0

Very friendly staff all around. Family-owned.

Mirza H. 
Rating:
5.0

Customer did not leave a comment.

Susan B. 
Rating:
5.0

Customer did not leave a comment.

Erik P. 
Rating:
5.0

Awesome experience! Best customer service and assistance, made my move go so easy! Thanks Northside!!

Jeannie S. 
Rating:
5.0

Customer did not leave a comment.

Joe M. 
Rating:
3.0

Customer did not leave a comment.

Kirk M. 
Rating:
3.0

Clean the outside of truck. Load cars on auto transport on a downslope, not an upslope. They were nice enough to help me but I scraped the underside of my car and damaged it.

Mike V. 
Rating:
3.0

Customer did not leave a comment.

Christine M. 
Rating:
5.0

These guys were great. Quick, efficient, knowledgeable and friendly. They know what they're doing and make appropriate recommendations to make your move easier. I definitely recommend them and would use them again.

JAMES M. 
Rating:
5.0

Customer did not leave a comment.

Sarah S. 
Rating:
5.0

Nothing, these guys are great! Equipment was clean, service was awesome, best self storage in town too!

rick G. 
Rating:
5.0

Customer did not leave a comment.

Chris M. 
Rating:
5.0

From pickup to drop off, those two dudes we're people that I would say good people. There are not that many people out there. Thank you

amen T. 
Rating:
5.0

Customer did not leave a comment.

kevin S. 
Rating:
5.0

Customer did not leave a comment.

Patrick B. 
Rating:
1.0

Overcharged for days and miles I did not use. Grr. Very upset. I called and it was not helpful. Looks Like so am forced to put a stop payment on my bank. Really disappointed.

steve S. 
Rating:
5.0

Customer did not leave a comment.

Frank H. 
Rating:
5.0

Customer did not leave a comment.

Montgomery P. 
Rating:
5.0

I think the employees at this location are great. The man who owns the storage facility and the man who runs the uhal side. They had no problems working with us with reservation time.

Amy P. 
Rating:
3.0

Customer did not leave a comment.

Timothy W. 
Rating:
5.0

Very friendly and honest people... Prices were the best

ladonna B. 
Rating:
4.0

This truck needs to be retired. Extreme vibration where you couldn't see clearly with the side mirrors.

Daryl H. 
Rating:
5.0

They were super nice and accommodating!

Joseph T. 
Rating:
3.0

This was not the location for which I requested a rental - it was 30 + miles out of my way and I was not notified of the location change until the night before

Tim J. 
Rating:
1.0

Don't accuse people who have reservations and have provided payment information as stealing your trucks! Real life happens and things don't always go to plan. The first inclination shouldn't be for you to make such wild accusations and you should do everything you can to make it a pleasant experience for YOUR CUSTOMER!!

Edward S. 
Rating:
5.0

Customer did not leave a comment.

Tony S. 
Rating:
5.0

Customer did not leave a comment.

Eric W. 
Rating:
1.0

The staff was friendly and professional BUT they made the reservation to pick up the equipment incorrectly. I called and told them and requested it to be changed approximately one week ahead of time. It wan't done. I called again a couple days prior to scheduled pick up and it still wasn't corrected. I received a call from another loaction, far from where I was staying, and the lady said that is just the way it is. We don't move equipment and the original location staff shouldn't have told you that you could get the equipment there. So, if you want it you have to come to our location or don't use it. It's up to you!

Frank H. 
Rating:
3.0

Customer did not leave a comment.

Rating:
5.0

The lady working the front desk was very nice to deal with. She made the experience great. I just want to tell her thanks.

Jason M. 
Rating:
4.0

Customer did not leave a comment.

Brent W. 
Rating:
5.0

Customer did not leave a comment.

wanda S. 
Rating:
5.0

Customer did not leave a comment.

wanda S. 
Rating:
5.0

Customer did not leave a comment.

Zasil O. 
Rating:
2.0

The guy running the U-haul rental was a little unprofessional. It was fine that the owners of the storage unit office had to call him to come out from his other job. However, we had registered online to pick up and he acted like it was an inconvenience for him to come out. He openly admitted that it's been awhile since he's done this and at one point he said he wasn't sure why there was a certain rule in place. Then, when we were taking a look at the truck to inspect it for damage he said that he saw the truck all the time and knew all the damage on it. This made us feel like he was just trying to rush us out the door. Won't be coming back.

Scott L. 
Rating:
3.0

I'm not thrilled because i rented equipment beyond the truck that wasn't given to me when I picked up. I had to add miles, time, and interupt my move to get what I needed.

Savannah A. 
Rating:
4.0

The only thing that kept me from giving a 5 star review was the fact that when I returned the truck there was nobody there that was trained on signing in a returning truck. But I did get an email with the final bill in about 4 hours after returning the truck. Over all it was a good experience and I definitely would return to rent a truck next time I needed to. And I would recommend this location to anybody. All of the staff were friendly and wanted to see that I was satisfied and had a good experience.

Jim W. 
Rating:
2.0

Employee there only works Saturdays. She didn't know how to check the truck out and had to make 2 phone calls to other Uhaul locations to finalize the contract. Process took about 25 minutes. There were 3-4 others in line behind me waiting for her to finish.

WILLIAM W. 
Rating:
1.0

I rented a 15' truck to move a couch from the Costco down the street to my house. I had the truck for ~ 45 minutes. I was told that the truck had 7/16 of a tank of gas. In reality, the truck had below 1/4 of a tank. I filled it back up to 7/16 of a tank. When I got my bill the next day, there was a $25 cleaning charge applied, saying that I had spilled soda all over the dash and floor. Nothing of the sort happened. I have called multiple times to dispute my bill with no return call. This place is a scam!!!!

JEFFREY N. 
Rating:
5.0

Need to get your computer system more in tune. Seemed to be fighting you and delaying the process. Other than that, Excellent experience!!

tim S. 
Rating:
4.0

Customer did not leave a comment.

Lisa R. 
Rating:
5.0

Great service, friendly people

Joanne D. 
Rating:
5.0

Customer did not leave a comment.

Ed H. 
Rating:
3.0

Improve accessibility

Trisha P. 
Rating:
4.0

Customer did not leave a comment.

patricia M. 
Rating:
5.0

On-line experience was not so good. First location given was one which has been closed for over 1 month.

David S. 
Rating:
5.0

Best experience I've had with uhaul. I dropped off the truck prior to business hours, I was concerned I would have some issues or unnecessary charges. I gave them a call and the gentleman was very nice and helpful. They had it checked out and I didn't need to come back in! Awesome job.

crystal W. 
Rating:
5.0

Great experience; Kelly and his son made it easy and pleasant. Thanks.

JO C. 
Rating:
5.0

Customer did not leave a comment.

SHELLI R. 
Rating:
5.0

Kelly was OUTSTANDING. Would rent again in a heartbeat. Thank you!

Donald R. 
Rating:
5.0

Customer did not leave a comment.

THOMAS W. 
Rating:
5.0

Customer did not leave a comment.

JANET C. 
Rating:
5.0

Excellent service!

rick G. 
Rating:
1.0

This is the worst experience that I have ever had renting a U-Haul truck. The truck did not run well and the service was not professional. I would not go to this location again.

LAURA U. 
Rating:
4.0

The owner (Kelly) was very energetic and a pleasure to work with . I would definitely recommend this U-Haul center to other people.

John M. 
Rating:
4.0

I checked out on-line the night before but it still took 45 minutes to check out when I picked up truck. Bad computer connectivity. Returning blankets and getting credit for them was painful. Overall though...great truck and UHaul rep was very helpful.

John L. 
Rating:
5.0

Great place, great people. I felt like family when I picked up the Uhaul. They were very helpful and gracious with me when I arrived late for my pickup.

Jeffrey G. 
No reviews have been submitted for this location.

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