After telling the guy behind the counter numerous times to make sure that the insurance was there and the other where if a key gets locked in the truck, I’m covered. He said everything‘s in there and it wasn’t. Because I looked he’s in the car accidentally and they wanted to charge me $250 so he lied to me. The guy that works at that location should not be in customer service whatsoever, but the woman that you call to try to fix things tries to brush it off of her plate because “I’m sick“ but I’m locked out of my truck and she wants me to sit there while it started until the next day in a hotel parking lot. Because that made sense to her.
Frank H
Northside U Stor It
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Colorado Springs, CO 80907
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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Most amazing
Salena FThe receiving location had no briefing about my terrible experience at the departing store. Communication between the franchise locations needs improvement.
Michael HHaving an actual uhaul representative available. The guy that was supposed to be there wasn't and didn't answer his phone multiple times. There was a lady there who figured it out. The entire process took forever and then the equipment wasn't maintained. It didn't have a wiring harness for the lights and the tires were low on air and one was nearly bald. I had to go to another location to get those items addressed.
Steve MThank you for accepting the drop off on a moments notice. So very helpful!
Stephen B