The process of submitting the vehicle condition report at pick up was unsatisfactory: app did not work, photos would not upload, pages failed to load. Process took 1 hour and 45 minutes with no credit offered by Uhaul for the wasted time on my rental. Will not use Uhaul again.
Jane B
Customer Reviews for Northwest Auto
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Pick up was quick, simple and easy.
Douglas AHave Sunday hours, or a way to pick up on Sunday for trailer rentals.
Christiann BI personally was not there to return the truck but my husband was pleased with the service. Thank you.
Rene Cgreat team at Northwest Auto
PAUL GEverything was excellent
JEFFERY KEasy and convenient!. Will use again
Barbara F