Customer Reviews for Northwest Rental
(U-Haul Neighborhood Dealer)

100 reviews

225 Wellsian Way   Richland, WA 99352

(509) 392-8027

Location Hours

  • Mon-Sat: 9 am - 4 pm
  • Sun: Closed
Special Operating Hours
  • 7/4/2022: 8:00 am - 1:00 pm

Services at this Location:

Contact Us

(509) 392-8027

225 Wellsian Way
Richland, WA 99352

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 4 pm
  • Sun: Closed
Special Operating Hours
  • 7/4/2022: 8:00 am - 1:00 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
2.0

Employees were aloof and did not really pay attention to us at all. Pretty mediocre service.

Makayla L. 
Rating:
5.0

Customer did not leave a comment.

jennifer M. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY H. 
Rating:
5.0

Customer did not leave a comment.

Deli C. 
Rating:
5.0

Customer did not leave a comment.

Ted K. 
Rating:
3.0

Customer did not leave a comment.

EDUARDO G. 
Rating:
4.0

Customer did not leave a comment.

Kim S. 
Rating:
4.0

Returned auto transporter trailer on Monday even though website still said business was closed on Monday in err. Informed manager of website err.

John N. 
Rating:
5.0

Great folks to deal with

De W. 
Rating:
4.0

Northwest Rental was fantastic. They happened to be there after hours and checked the truck out to us when the AWEFUL 24/7 truck share thing didn't work. Overall experience was very poor. What can you do to improve? Simple - MAKE YOUR STUFF WORK. I spent probably 2 hours on the phone with various U-Haul help numbers. Changing pickup location, conflicting communication, automated systems that didn't work, and a truck with the "check engine" light on when I got it. I picked one of the trucks/locations that was offered by your website. It turned out not to be available there - why not? I was switched to another location further away. The pickup time required the 24/7 thing. I have a phone. I installed the app, but it didn't work. After 20 minutes on the phone, I was given another number to call when I arrived at the pickup location. I did, but there was an estimated 50 minute wait time. Really? You do know that a move day is one of the most stressful, time-constrained experiences that most of us every have, right?

Mark S. 
Rating:
4.0

the crew at Northwest rental were the best.

greg S. 
Rating:
5.0

Staff was courteous and helpful all three times at the rental pickup location.

Daniel C. 
Rating:
5.0

Nothing.

JASON B. 
Rating:
4.0

Easy check in and check out. Staff was great

Barry L. 
Rating:
4.0

Customer did not leave a comment.

Perry H. 
Rating:
5.0

Customer did not leave a comment.

Denis D. 
Rating:
5.0

Customer did not leave a comment.

Steve G. 
Rating:
4.0

Customer did not leave a comment.

Stacy M. 
Rating:
5.0

Customer did not leave a comment.

angie W. 
Rating:
5.0

I had reserved and confirmed a 20' UHAUL truck and a car hauling trailer from a separate location over 2 weeks prior to pickup. I was called by corporate the day before moving and was told my trailer to haul my car was not available and the nearest one was an hour away in the opposite direction of my one way trip. I was told I can drive to pick it up or cancel it. Then I was told my truck is not at my selected location and I had to go pick it up at this location. So I had to pay 2 people to drive 2 hours and come pick up my car the day I was moving and drive it to my new city, as well as pay for an uber to drop me off at the UHAUL. I am completely disappointed with UHAUL and the lack of integrity and professionalism by corporate. This issue has nothing to do with this current business/location. However, I will not likely be using UHAUL services again, beings that it costed me significantly more money than going elsewhere, even with planning and confirmation ahead of time, I was let down.

KURTIS W. 
Rating:
4.0

Dropping off after hours it wasn't super clear where to leave the truck and keys. Good location

Michelle G. 
Rating:
5.0

Continue with your awesome customer service!! Thanks!

bonnie N. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey P. 
Rating:
5.0

Nice guys during my pick up, efficient and helpful.

Haylea F. 
Rating:
4.0

Know what a gun safe dolly is and have them available

Toni F. 
Rating:
4.0

The reservation, pick up and return processes were very easy and quick. Although the vehicle was clean and operable it appeared that it has been used in a rough manner by previous renters. The passenger side door appeared to be tweaked in a way that allowed outside road sounds to permeate the cabin area. The drive was very loud from within the cabin. Otherwise, the experience was good. Since this was an in town rental it was nice that the pickup and drop off location was close to home, which is always preferable.

Charles M. 
Rating:
5.0

Easy in and out service.

Andres M. 
Rating:
5.0

Customer did not leave a comment.

RONALD R. 
Rating:
5.0

My experience was excellent

Tawny S. 
Rating:
5.0

Customer did not leave a comment.

Kathy M. 
Rating:
5.0

A very easy return. Friendly staff.

Carrol B. 
Rating:
5.0

The truck I received had some issues, it sounded like it had a bad exhaust leak and made a screeching noise (not a belt) every time I accelerated

Michael R. 
Rating:
1.0

Customer did not leave a comment.

Amanda L. 
Rating:
5.0

The personnel customer service was excellent on the phone and in person.

Charles B. 
Rating:
4.0

Customer did not leave a comment.

MARK B. 
Rating:
5.0

Fast and Friendly service. I always have a great experience working with NW Rentals

steve S. 
Rating:
3.0

Excellent!!!!!!!

LORRAINE C. 
Rating:
5.0

Customer did not leave a comment.

angeli W. 
Rating:
5.0

Customer did not leave a comment.

Mitch H. 
Rating:
4.0

Our unit was clean, but reeked of gasoline. It was horrible. The hour it took to load, the hour travel time and the hour to unload, allowed time for that smell to permeate the items. Not to mention give all of us headaches. We unloaded our stuff then left the apartment so things could air out before we go back to unpack. That unit should have never been rented until it was cleaned and free of that smell.

Casey F. 
Rating:
5.0

The service was great and the guys working there were very helpful and nice.

KAMI J. 
Rating:
4.0

Customer did not leave a comment.

DOUGLAS HOWARD R. 
Rating:
5.0

Customer did not leave a comment.

Steven P. 
Rating:
3.0

I did an after-hours self check in. Luckily the business next door was still open so the gate to the lot was open.

Jeremy C. 
Rating:
5.0

Customer did not leave a comment.

Amy L. 
Rating:
4.0

Customer did not leave a comment.

Katherine B. 
Rating:
5.0

They were friendly they saw what I have been thru

JUSTIN G. 
Rating:
5.0

Customer did not leave a comment.

Noel B. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Great service, fun employees.

John S. 
Rating:
5.0

Wheel straps were very short. Trailer was old, heavy and banged up. Person who hitched the trailer was outstanding.

Kenneth C. 
Rating:
5.0

Customer did not leave a comment.

Emily F. 
Rating:
2.0

Verifying driver takes too long. Website failed to load multiple times. 4:30 appointment turned out to be 30mins of waiting and was not given an extra 30mins to return window.

KYLE R. 
Rating:
5.0

Let a person know when office closes for dropoff.

KATHRYN S. 
Rating:
5.0

The guys at NW Rental are awesome! Anytime I need a U Haul in the future I'll call them for sure!!

Joe G. 
Rating:
5.0

I talked to them the next day & they were super helpful

Alane M. 
Rating:
5.0

Customer did not leave a comment.

Jeff J. 
Rating:
5.0

You guys have an excellent customer service, for sure we will be back for the next rental. Thanks for your customer service, Flota and Juan

Flora C. 
Rating:
5.0

Customer did not leave a comment.

Sarah W. 
Rating:
5.0

Customer did not leave a comment.

SCOTT B. 
Rating:
5.0

Thanks

Jose R. 
Rating:
5.0

Everybody did a great job

Delayne B. 
Rating:
4.0

The gentleman who helped us was knowledgeable, helpful and polite. We had issues with our account not showing our reservation, but he was able to easily solve the problem.

Tonya V. 
Rating:
5.0

I THOUGHT THAT THE SERVICE AT THIS WAS EXSALINT AND VERY FRIENDLY. I would Reckamind this location to anyone.

PAULINE C. 
Rating:
1.0

Csr showed up at our residence to harass us because we were late.

CANDICE Y. 
Rating:
5.0

Customer did not leave a comment.

Cathleen B. 
Rating:
5.0

Great customer service

NATHAN R. 
Rating:
1.0

This place is not to be trusted. They know nothing about company policy nor do they even care about what kind of coverages you have. Do not take any of their reccomendstions to go to a locksmith and have a key replaced IF you have coverages. Just call roadside assistancd instead. This place "allowed" me to rent a uhaul for 14 days due to a lost ignition key for the uhaul itself. Get coverage! Those keys cost nearly $400 to replace. This rental costed me nearlt $500 due to needing to have my rental period extended for so long as I attempted to locate a key that I had coverage for.

JOSHUA M. 
Rating:
1.0

Have a better sign so people can see the u-haul area is in the back

steven D. 
Rating:
5.0

Customer did not leave a comment.

TONY A. 
Rating:
5.0

The staff were so helpful and nice. They were great!

BRYAN K. 
Rating:
5.0

Excellent experience! Once again, great staff!

David I. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL R. 
Rating:
5.0

Customer did not leave a comment.

SCOTT M. 
Rating:
5.0

Customer did not leave a comment.

RONI G. 
Rating:
5.0

The appliance hand truck was very old and needed to be retired. It didn't look like it was U-Haul equipment.

Steven M. 
Rating:
4.0

The trailer has some unreported damage but was fine to use and returned early the same day.

GREGORY G. 
Rating:
5.0

Customer did not leave a comment.

ROSALBA M. 
Rating:
4.0

Customer did not leave a comment.

Cameron W. 
Rating:
4.0

Customer did not leave a comment.

JEANNE L. 
Rating:
2.0

Customer did not leave a comment.

Rosemary M. 
Rating:
5.0

Truck was dirty inside when I got it. But it is what it is.

JASON B. 
Rating:
5.0

Customer did not leave a comment.

Tiffany M. 
Rating:
5.0

Customer did not leave a comment.

RICK M. 
Rating:
5.0

Customer did not leave a comment.

ETHAN CORD A. 
Rating:
5.0

Excellent service at pickup. Very helpful. No problems at all.

DANA K. 
Rating:
4.0

Customer did not leave a comment.

ERIN M. 
Rating:
5.0

Customer did not leave a comment.

ROBERT R. 
Rating:
5.0

both of the Uhaul employees did a great job of helping me decide which trailer would be the best. They hooked up the trailer and when I returned they unhooked the trailer. They were very professional and friendly.

robert S. 
Rating:
5.0

Customer did not leave a comment.

robin J. 
Rating:
5.0

Efficient and professional

Dolly C. 
Rating:
5.0

Very helpful, friendly and informative.

Pamela S. 
Rating:
5.0

Customer did not leave a comment.

Mohammed Y. 
Rating:
5.0

Customer did not leave a comment.

RICHARD N. 
Rating:
4.0

UR representative carried himself professionally, making us comfortable, he made sure we understood rental contract. I would be happy to recommend ur location to anyone looking for a truck rental & I will use u. Thank you

Linda H. 
Rating:
5.0

Customer did not leave a comment.

Eric M. 
Rating:
5.0

The guy who checked me out went above and beyond to ensure that the trailer fit my truck properly and helped get things situated very well. Very nice guy.

Travis M. 
Rating:
5.0

Customer did not leave a comment.

KURT JOHN A. 
Rating:
4.0

Took 25 minutes to check in even though I had already done the online check in because he couldn't get the computer to work. Was short and rude. Same individual when I dropped off. Zero help and again short and rude. The online drop off was a hassle and did not work well. Will certainly never pick up a U-Haul or buy anything from that location again.

Randall J. 
Rating:
5.0

Nothing. The gentleman that helped me was extremely kind and efficient. No room for improvement. Very pleased.

Tanja O. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top