The check in guy was flying solo. Had to wait 15 min. He never told me that I needed to check my text and clock in the mileage (or whatever that is) So I didn’t. Then when I was charged for 15 miles on a 9 mile day, the check out dude told me that the check in dude “was usually religious on telling people to check their texts” and refused to discuss the mileage with me and that I needed to call U haul and get it remedied. Bad bad customer service Will go anywhere else in the future and will for sure be calling uhaul customer service
KATHERINE M
Northwest Rental
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Richland, WA 99352
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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They charged more miles than I expected not happy
IVAN RI was very happy this location had Sunday hoirs.
Douglas JA place to secure a dolly in the back of the truck...
James WIt was a quick trip. everything was great
DANIEL H