Customer Reviews for Norwalk Motor Sales
(U-Haul Neighborhood Dealer)

1,739 reviews

251 Milan Ave   Norwalk, OH 44857
(@ Rt 250)

(419) 668-1678

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 4 pm
  • Sun: 9 am - 12 pm

Services at this Location:

Contact Us

(419) 668-1678

251 Milan Ave
Norwalk, OH 44857
(@ Rt 250)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 4 pm
  • Sun: 9 am - 12 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

SUSAN H. 
Rating:
5.0

The men who run this location are great. They made the process of getting the trailer rental processed and back on the road quickly and professionally. They really went above and beyond.

KEITH K. 
Rating:
5.0

Customer did not leave a comment.

Scott C. 
Rating:
4.0

Customer did not leave a comment.

Steve K. 
Rating:
5.0

Amazing service!

DANIEL M. 
Rating:
5.0

Outstanding. I have dealt with U-Haul Dealer's all over the country for over 35 yrs. This is consistently the best dealer I have ever dealt with, bar none.

DANIEL M. 
Rating:
5.0

Was ready when needed. Very friendly staff.

PATRICIA R. 
Rating:
4.0

Nothing

Charles B. 
Rating:
4.0

Charged me unexpected amounts after the uhaul was returned when I didn't have any money in my account which put my bank account negative so I probably won't use them again because of the amount that was taken off my card after I returned the uhual in the same condition it was when I got it.

Tiffany W. 
Rating:
5.0

I have used these guys several times, they are great to work with. Thanks

ROBERT B. 
Rating:
5.0

vehicle ran well, surprisingly comfortable too. Liked that. reserved online, retailer called to make sure my check would go ok, made arrangements for me to pick up in person the day before so I didn't have to use the mobile check- not so sure about that part, I like talking to a person. just me. not your app. turn-in was fast and seamless. Would definitely use this location again for future vehicle rental needs.

Dawn K. 
Rating:
5.0

These guys rock! I have rented from them for years and they have NEVER let me down. I cannot speak highly enough of their service and dependability.

DANIEL M. 
Rating:
5.0

Very friendly service and made sure I had everything set and ready to go. Even assisted with adjusting the side view mirrors. Will definitely come back in the future!

AARON G. 
Rating:
5.0

customer service was very good, will use them again if I ever need to move anything

Cathryn W. 
Rating:
3.0

Customer did not leave a comment.

GILBERT C. 
Rating:
5.0

Not sure at this time as all was a great experience!

Rebecca F. 
Rating:
5.0

So easy! Thank You!

PAULA S. 
Rating:
3.0

Customer did not leave a comment.

Bradley K. 
Rating:
4.0

Customer did not leave a comment.

MARILYN B. 
Rating:
5.0

Jim and crew are outstanding.

Dale N. 
Rating:
5.0

Customer did not leave a comment.

HEATHER P. 
Rating:
5.0

Very Professional and Great Experience

JAMES T. 
Rating:
5.0

Use their service repeatedly because of how good it is.

TROY J. 
Rating:
5.0

Add cruise control to trucks

SONJA B. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN L. 
Rating:
5.0

Customer did not leave a comment.

DALE N. 
Rating:
4.0

Customer did not leave a comment.

Dawn O. 
Rating:
5.0

Customer did not leave a comment.

Henry H. 
Rating:
5.0

Very good communications on the rental and very friendly, customer-focused service at pick up and return.

William S. 
Rating:
5.0

Customer did not leave a comment.

Scott M. 
Rating:
5.0

The best part was the lack of problems, they were on time and efficient at getting me moving.

TROY J. 
Rating:
5.0

Great Dropoff location!!

Scott M. 
Rating:
3.0

Customer did not leave a comment.

BERNARD P. 
Rating:
5.0

Customer did not leave a comment.

Steven S. 
Rating:
5.0

These guys are always the best. I feel cared for. They go above to make sure I am comfortable.

Cheryl P. 
Rating:
5.0

Customer did not leave a comment.

MARK H. 
Rating:
5.0

Customer did not leave a comment.

JOHN P. 
Rating:
5.0

Nothing really. Though he could use another van to rent for his place. As it was what we would've rented if had been available.

June B. 
Rating:
5.0

Great experience and service!

Marc W. 
Rating:
5.0

Customer did not leave a comment.

Corrin V. 
Rating:
5.0

Keep doing the same. The staff was amazing- the truck perfect- thank you so much. Will be back soon!

ADAM S. 
Rating:
4.0

Customer did not leave a comment.

Milissa S. 
Rating:
3.0

Customer parking is not well lit for late night drop off.

Mindy W. 
Rating:
5.0

Great service

Stephanie S. 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE C. 
Rating:
5.0

Customer did not leave a comment.

JASON B. 
Rating:
5.0

Customer did not leave a comment.

TAYLOR D. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

Customer did not leave a comment.

Kevin H. 
Rating:
5.0

Customer did not leave a comment.

Ronald L. 
Rating:
5.0

Jim was very helpful, highly recommend and would use this location again

JULIE E. 
Rating:
5.0

Equipment clean and good shape. Customer was excellent.

LEONARD P. 
Rating:
5.0

Customer did not leave a comment.

Gary B. 
Rating:
5.0

Great service!

JENNIFER H. 
Rating:
5.0

Have more trucks at other locations available.

Samuel S F. 
Rating:
5.0

Customer did not leave a comment.

Janis P. 
Rating:
4.0

Customer did not leave a comment.

Trisha C. 
Rating:
2.0

Because they overcharged us on milage. Customer service was extremely rude and when my husband questioned the overcharge he threw a dollar at him and said "here, I overcharged you on taxes".

ERIC S. 
Rating:
1.0

Res 80049725.i did not rest from uhaul today.was sent msg saying to return it to Norwalk.

Michael S. 
Rating:
5.0

Thank you so much for all of your help, we couldn't have asked for a better experience!

MEGAN C. 
Rating:
4.0

They did a good job of explaining the truck to me and how to operate it. My add on items were all in the truck and the truck was fairly new and in good shape

Diane M. 
Rating:
3.0

Customer did not leave a comment.

John C. 
Rating:
5.0

This location has always had excellent customer service, they are quick to get you in and out! I have used them many times and would recommend them to anyone!

ALFRED L. 
Rating:
5.0

Nothing

GENEVIEVE C. 
Rating:
5.0

Customer did not leave a comment.

Aubrey C. 
Rating:
5.0

Customer did not leave a comment.

Aubrey C. 
Rating:
5.0

Great People

DOUGLAS H. 
Rating:
4.0

Truck was a little worn out 157,000 miles but overall a good move.

Clifford R. 
Rating:
3.0

Customer did not leave a comment.

Brandon T. 
Rating:
5.0

Customer did not leave a comment.

Tanner R. 
Rating:
5.0

Customer did not leave a comment.

Dale B. 
Rating:
3.0

I originally reserve the truck for two days they messed it up and only had it listed for one day I had to drive from Cuyahoga county to get a 26 foot box truck I Norwalk just to drive it to Mansfield to move my friend to Bath Ohio it was supposed to be a one-way which they understood that I would have extra miles because I couldn't locate a 26 foot box truck anywhere but Norwalk on the specific date I called five different locations throughout 5 different counties I didn't care that I had to pay $.40 a mile after mile out amount of miles what I wasn't happy about was I had to drive the truck and drop it off in Akron and their process of dropping it off made no sense some thing about the app in my phone I had to do some thing I couldn't just drop the keys in the box it was a very shady neighborhood so I got charged 20 extra dollars basically because their app program wouldn't load in work right so I got charged $20 for something two years ago that I guess didn't exist because I could just drop the keys in the box that was pretty annoying it's not even about the money it's the principle Plus I wouldn't of had to go through all the BS I did to rent this truck if my friends reservations he had made with U-Haul in the first place out in Mansfield would've kept their end they called him after three days of him having the truck reserved and they said oh sorry we have to cancel this truck is broken literally the day before he needed the truck and we had a search all over Five counties to get a 26 foot box truck and the annoying part was we had to rent another truck today and unlock the Mansfield location had 3 26 foot box trucks today and they tried to charge him more than they charged me yesterday for the other truck and then when we told them that mysteriously when we got the paperwork it was cheaper do you guys just make shit up as you go along I like being able to rent a truck when I need one but U-Haul Hass to get their shit together and what's up with the shortage of 26 foot box trucks in Ohio? Other than that the trucks worked fine I like those new Fords with the V 10 engines there good on gas mileage to Most of all I would like to express The fact that the establishment where I picked up the truck did a good job they were a nice business the place where I drop the truck off was not helpful at all nor was there an app I felt to be a dangerous place with no security there were some Shady people in the parking lot watching myself and my friend in the back of this establishment you are completely blocked off and isolated you can get Robed back there and nobody would even know about it The people who rented me the truck were the only people I liked in this entire transaction Norwalk you did a good job💯

Theodore C. 
Rating:
5.0

Customer did not leave a comment.

MARY W. 
Rating:
4.0

Tell people they have to be with the check in property to do online check in when location is closed. Advise people that phones are on hold for over half hour sometimes and chat people are uninformed/have no supervisors. This location was kind and helpful but they need to let people know how awful the back up and o line service is.

CHRISTINE M. 
Rating:
5.0

Customer did not leave a comment.

David A. 
Rating:
5.0

Jason and Jim were very helpful and knowledgeable and made the process easy, especially with returning after hours via the text message sent to me. Plus, the vehicle was very clean and well maintained! I would definitely use them again! Keep up the good work gentlemen!

DAWN F. 
Rating:
3.0

Better maintenance on vehicles. Runs rough and was not shifting properly.

CANDACE J. 
Rating:
5.0

Customer did not leave a comment.

Erin S. 
Rating:
5.0

Customer did not leave a comment.

PENNY G. 
Rating:
5.0

This place was fantastic!! The guys made sure my wiring and hitch were good to go and helped me with questions I had. The actual place was very open and easy to maneuver in which is always a stressor for me.

Cheryl P. 
Rating:
5.0

great job guy's. keep it up.

CHRISTINE M. 
Rating:
5.0

Owner was extremely helpful. He spent a good amount of time familiarizing us with the vehicle. I would definitely use this location again!

JOY T. 
Rating:
5.0

Customer did not leave a comment.

PAUL C. 
Rating:
5.0

Customer did not leave a comment.

TERRY H. 
Rating:
4.0

Customer did not leave a comment.

Nathan P. 
Rating:
5.0

Customer did not leave a comment.

ROBERT C. 
Rating:
5.0

These guys explained everything to me perfect No problems

Robert D. 
Rating:
5.0

Customer did not leave a comment.

SCOTT M. 
Rating:
5.0

Customer did not leave a comment.

JOANNE G. 
Rating:
5.0

The staff at Norwalk Motor sales are awesome! This is my second move renting through them, they ate just the best to deal with.

George F. 
Rating:
5.0

Love your trucks. Easy to drive. Thanks. I will use again!

TIMOTHY M. 
Rating:
5.0

Please have your dealers shift equipment to where it is needed so a customer doesn't have to drive up to 40 miles to pick it up

Tim H. 
Rating:
5.0

Customer did not leave a comment.

Karen K. 
Rating:
5.0

Jim and Jason were very helpful and the location is close to home. I would recommend this office to my friends.

KATHY H. 
Rating:
5.0

Customer did not leave a comment.

Justin W. 
Rating:
5.0

Customer did not leave a comment.

Steven H. 
Rating:
5.0

Perfect as always!

ARCHIE N. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY E. 
Rating:
5.0

Great service, have used this location in the past, would use them again!

BRENDA K. 
Rating:
5.0

Great experience! Jason was very helpful through the process

RYAN B. 
No reviews have been submitted for this location.

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