Customer Reviews for Norwalk Motor Sales
(U-Haul Neighborhood Dealer)

1,836 reviews

251 Milan Ave   Norwalk, OH 44857
(@ Rt 250)

(419) 668-1678

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 4 pm
  • Sun: 9 am - 12 pm

Services at this Location:

Contact Us

(419) 668-1678

251 Milan Ave
Norwalk, OH 44857
(@ Rt 250)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 4 pm
  • Sun: 9 am - 12 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
1.0

Pay back the day I didn't use the truck and brought it back early

CARL B. 
Rating:
5.0

Not a thing! You guys are great.

JAMES U. 
Rating:
5.0

Customer did not leave a comment.

VICKI B. 
Rating:
5.0

Only 1 thing radio didnt work

Robert K. 
Rating:
5.0

Very convenient and helpful at this location.

Mike K. 
Rating:
5.0

They were very professional and got me on my way quickly.

Sean S. 
Rating:
5.0

We were very happy with the truck and your service. I would definitely recommend uhaul.

Donna C. 
Rating:
5.0

Customer did not leave a comment.

Joseph B. 
Rating:
5.0

Customer did not leave a comment.

Stephen N. 
Rating:
4.0

Nice people, the business/building is pretty run down

Zach J. 
Rating:
5.0

Had a good experience. Friendly staff. Easy to pick up and return

James B. 
Rating:
5.0

Customer did not leave a comment.

JANIS B. 
Rating:
5.0

Was left with less than 1/2 gas in the tank, yet I was told to make sure it was filled up when I dropped it off in Chicago. Cost me an extra $75 to fill it up that was not fair in my opinion

Allyn S. 
Rating:
5.0

Customer did not leave a comment.

Brian W. 
Rating:
5.0

Customer did not leave a comment.

Aimee C. 
Rating:
4.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Curtious and efficient.

JACKIE T. 
Rating:
5.0

This is not the first time I have had an issue with your website to return the rental. When I called the customer service line there was an hour wait- rediculous.

Mindy W. 
Rating:
3.0

Immense Internet Issues

Michael R. 
Rating:
5.0

Van was very clean & well maintained. Staff was friendly & helpful. There is not anything I can think of that would have made my experience any better and /or easier.

NICOLE K. 
Rating:
5.0

This location was able to help us get a truck for a move after the Lima Uhaul called to inform us that they didn't have a truck for us that was reserved a month prior. The customer service at this location was top notch.

Mandy R. 
Rating:
5.0

Customer did not leave a comment.

Karen Z. 
Rating:
4.0

Office was very accommodating in everyway

Theresa P. 
Rating:
5.0

Great customer service and communication!

Amanda S. 
Rating:
5.0

Customer did not leave a comment.

BILLIE G. 
Rating:
2.0

Customer did not leave a comment.

Noah J. 
Rating:
5.0

Customer did not leave a comment.

CAROL Y. 
Rating:
5.0

Customer did not leave a comment.

PAIGE R. 
Rating:
5.0

Customer did not leave a comment.

JULIE P. 
Rating:
5.0

Customer did not leave a comment.

William G. 
Rating:
5.0

Customer did not leave a comment.

Ashlie P. 
Rating:
4.0

Customer did not leave a comment.

Susan G. 
Rating:
3.0

Customer did not leave a comment.

Jorge R. 
Rating:
5.0

Customer did not leave a comment.

Troy F. 
Rating:
5.0

Nothing! Service was excellent. Thanks for making a difficult move go a lot easier.

Cece M. 
Rating:
5.0

Customer did not leave a comment.

Anthony N. 
Rating:
5.0

Always great

Joe F. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS C. 
Rating:
4.0

Customer did not leave a comment.

john A. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
5.0

Customer did not leave a comment.

Dennis R. 
Rating:
5.0

Easy to work with, friendly, and informative. Good experience, highly recommend.

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

Jeff M. 
Rating:
5.0

very friendly, efficient and extremely helpful. Excellent customer service

Gary M. 
Rating:
5.0

These guys do a very nice job at this location.

Chrs R. 
Rating:
5.0

Everything went well from pickup of dolly to its return. I am pleased.

Christina R. 
Rating:
3.0

Customer did not leave a comment.

George S. 
Rating:
5.0

The online check-in upon our after hours return did not work. After repeated attempts to submit required pictures unsuccessfully, we gave up trying. This issue is not a reflection on Norwalk Motor Sales, but a corporate problem. Hopefully, it can be resolved before our future rentals.

STEPHANIE C. 
Rating:
5.0

Customer did not leave a comment.

todd W. 
Rating:
3.0

Customer did not leave a comment.

LANCE B. 
Rating:
5.0

Everything went smooth as could be. No problem's at all.

Donald H. 
Rating:
5.0

Customer did not leave a comment.

Amy M. 
Rating:
5.0

Customer did not leave a comment.

Patricia K. 
Rating:
2.0

Customer did not leave a comment.

Elizabeth K. 
Rating:
5.0

All expectations were met. No changes needed. Thank you!

JEROME M. 
Rating:
5.0

Customer did not leave a comment.

Bradley J. 
Rating:
5.0

Great customer service!

JESSI B. 
Rating:
5.0

Customer did not leave a comment.

ANDREW S. 
Rating:
5.0

Everything was just perfect. The employee was at my vehicle before I even got out helping me to get in position to be able to leave without any equipment being in my way (was towing with my RV).

David F. 
Rating:
5.0

Customer did not leave a comment.

DAVID R. 
Rating:
5.0

Customer did not leave a comment.

Kristen C. 
Rating:
5.0

Beautiful truck, drove great, customer service very helpful, wonderful moving experience, would definitely recommend to others to make your moving day run a lot smoother

Douglas B. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Great customer service. They were very efficient and hitched everything up. This is a well run business. Thank you.

Mark A. 
Rating:
3.0

Not a thing

JARROD W. 
Rating:
5.0

Customer did not leave a comment.

Kimberly S. 
Rating:
5.0

Spoke to Jim a couple of times and he was extremely helpful and accommodating.

Joseph B. 
Rating:
5.0

Customer did not leave a comment.

Kimberly V. 
Rating:
5.0

Will continue to do business with. Great job.

Scott M. 
Rating:
5.0

Customer did not leave a comment.

Rodney S. 
Rating:
5.0

Customer did not leave a comment.

Rodney S. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA B. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINA P. 
Rating:
5.0

Customer did not leave a comment.

Cody C. 
Rating:
5.0

Customer did not leave a comment.

ROBERT S. 
Rating:
1.0

The guy who completed the truck rental with us was so rude. Leaned into the car window at my husband to retort nastily to a conversation my husband was having with me. Will NEVER return to Norwalk Motor Sales to rent a Uhaul again.

Anthony W. 
Rating:
5.0

Customer did not leave a comment.

ANDREW M. 
Rating:
4.0

Customer did not leave a comment.

KEITH S. 
Rating:
4.0

Customer did not leave a comment.

ANTHONY S. 
Rating:
5.0

Always a great experience at this uhaul location. Great people!

Michael F. 
Rating:
5.0

Genuinely nice people. They met me as I pulled in. very dedicated

Wesley S. 
Rating:
4.0

Customer did not leave a comment.

Paul S. 
Rating:
5.0

Customer did not leave a comment.

Paul S. 
Rating:
5.0

Always a good dealer to lease from.

Larry N. 
Rating:
5.0

Customer did not leave a comment.

DALE P. 
Rating:
5.0

Customer did not leave a comment.

David J. 
Rating:
4.0

Door in back of Truck was hard to push up

Chris M. 
Rating:
5.0

Customer did not leave a comment.

JOHN E. 
Rating:
3.0

Only 1 light worked on trailer , and tires were all smooth and needing replaced. We asked rental person about non working lights and bad tires before we rents and he said he only rented trailers and one light worked so we should be fine

CINDY K. 
Rating:
5.0

Owner was very friendly and attentive. Went above and beyond to help get every going.

Jonathan D. 
Rating:
3.0

Location was fine and they helped get everything hooked up and on my way. Nice folks.

David C. 
Rating:
5.0

Customer did not leave a comment.

TERRY A. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL R. 
Rating:
5.0

I have nothing constructive to add.

William S. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
4.0

Customer did not leave a comment.

Roger S. 
Rating:
5.0

Always nice place to deal with!

DAVID F. 
Rating:
5.0

Customer did not leave a comment.

SUSAN H. 
Rating:
5.0

The men who run this location are great. They made the process of getting the trailer rental processed and back on the road quickly and professionally. They really went above and beyond.

KEITH K. 
Rating:
5.0

Customer did not leave a comment.

Scott C. 
No reviews have been submitted for this location.

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