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JAMES G
Customer Reviews for Norwalk Motor Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Gentleman was very kind and professional! Truth was very clean and in good running condition.
ROSEANN AThis is always easy and simple, customer service is outstanding
MELISSA JThe owners were easy to work with and very accommodating. I had problems with the load I was carrying (furniture) and the apartment complex kept changing the move in date multiple times. But these guys were very easy to work with and were able to let me keep the truck without unloading and reloading.
BENEDICT RCustomer service was great. Avg environment. Over all pleased with the vehicle and service though, amd that's what's most important
STEVEN KI don’t know because they do a wonderful job thanks
NORMA MThe van I rented was filthy when I picked it up. I mentioned it to the associate and he and I both took photos. I washed and thoroughly cleaned the van before returning it
KATHY HHad a wonderful experience overall. Easy. Affordable. Comfortable. Safe. Reliable. Trustworthy.
JAMES SGreat service. Would definitely do business here again. Thanks
CHARLES MEverything went well They explained everything No problems with pickup or drop off
LISA HThey said we went over our mileage and we didn’t and also they said we didn’t put enough gas in the truck and we did .
LIGE CVery friendly an fast service. No waiting no hassle.
ROEL VBest staff around
DEL BNothing. Everything went really well
BRYAN OStay the same.
DEL BThe guys there are always kind and helpful 😊
PAM DThey were super helpful. Shortly after I made the reservation with the app, they called and made sure I had everything I needed. Very professional and nice people.
DENIS OThe gentlemen were very friendly and even had my cargo van warming up when I arrived. My only issue is that the lot is not well lit when returning at night and as a female returning my rental alone, i was a bit unnerved. Please consider getting better lighting.
KRISTEN EBetter, more fuel-efficient trucks. Cost me $200 in gas to go to Hopkinsville, KY. Barely 500 miles!
JAMES SReally recommend!
MARCELO MVery professional and efficient!
KRISTA SNothing! You are all great with providing me with the service/truck and recommendations!! Thank you!
BRANDON KThe gentleman was so helpful showing me where everything was and adjusting the mirrors. Very nice and helpful. Judith Butler
JUDITH BThet always do a great job and friendly.
Scott BJim and James were very helpful and accommodating with the move for my 88 year old grandma. Id recommend them to anyone in the area or surrounding area. Even for drop offs.
BRITTANY UFast, courteous service! No complaints here!
STEVEN GWow, I don't know. From start to finish, they took care of me!
JULIE TNone all was good ,thank you.
THOMAS SMud all over inside cab when picked up truck. other than that things went smoothly and truck was sufficient for my needs.
Vanessa CVerry nice people
chris tGreat service!
MARYANNE MEverything was great. Customer service was excellent and even offered assistance with finding local landmarks I needed to complete my tasks while in town.
LISA MGreat guy and a great price thanks
KURT FVery pleasant to deal with
KYLE Gnothing. great experience as always!!
JULIE FExcellent staff
ken mI couldn't get my truck for almost an hour and this was after my brother tried for about an hour and 15 minutes. Very disappointed in the Uhaul process!
ALLEN DThe team here is amazing. Got me exactly what I needed quickly and was on my way. Thank you!
kristen bVery satisfied
george rNeeded a moving truck quickly and one was available, clean, and reliable for the 275 mile round trip. Customer service was great too!
Mary RFriendly, answered all my questions
Brent WService was excellent! The access to the building is very steep, and the interior of the shop is bohemian. But I received the great service I expected.
Trajan CJason was very kind and helpful!
Cassidy LAlways treated well nice people running the business AAA+
VICKI CThey were very helpful and friendly! Everything went smoothly, they even offered us some bottles of water as we’d been out in the heat. Would recommend this location.
LEAH MThey gave me a dirty truck with a check engine light On. The truck repeatedly kept stalling out on me, including dieing entirely in my driveway. Alignment was not even being close to center and steering looser than anything. Not happy about locations being switched on me. Terrible experience will never use uhaul again
Timothy SNice to have knowledgeable and helpful people and a wide variety of vehicles AND trailers, unlike some of the hotel based U-Haul locations in the area.
MATT KEverything was great thanks
Jamie SZero complaints. I am a repeat customer and will return.
DAVE SAmazing service vehicle was amazing to
Christopher SGood experience, thanks
Dale KAlways a great, helpful, experience at this location! Always explains all the details and knows exactly which vehicle meets our needs without over renting. I always trust thier advice!
ED WJim, the owner of Norwalk Motor sales was by far the most helpful and kindest uhaul representative I have ever had the pleasure of working with. Highly recommended this location! He is very knowledgeable and cares about his customers
TINA LI've used this location numerous times and they always give excellent service.
Christopher TGreat job. Thanks
Christopher OGuys at the shop were very courteous made sure I knew exactly how to operate the equipment and had the numbers to call if I had an emergency.. thanks again
MATTHEW R