Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I returned my rental trailer on 4/19/21. The following day (today), I got an email and was charged an additional day of rental, stating I had returned the trailer on 4/20/21. I have been on the phone now for about an hour of waiting and talking to 2 different people that sent me off to another location where no one responds. I have been calling the the local phone number for the drop off place but just get a reply from your call center or whatever it is.
DAVID RUSSELL M.
Rating:
5.0
Customer did not leave a comment.
Stephen T.
Rating:
3.0
Customer did not leave a comment.
Larry E.
Rating:
4.0
I do have an issue with them NOT having the moving blankets I had on my order, and then being charged the extra miles when they had me drive from Novi to a location in Farmington Hills to pick some up..Farmington Hills is not close to Highland where the truck was being taken.
Rodney D.
Rating:
5.0
Customer did not leave a comment.
Violeta M.
Rating:
5.0
Customer did not leave a comment.
James M.
Rating:
5.0
Customer did not leave a comment.
Geralyn C.
Rating:
1.0
Customer did not leave a comment.
Joahua F.
Rating:
5.0
Quick and easy. Perfect
Michael R.
Rating:
5.0
Great service and smooth check-in / return
Alexander B.
Rating:
5.0
Customer did not leave a comment.
TIMOTHY RICHARD N.
Rating:
5.0
Customer did not leave a comment.
Frank T.
Rating:
4.0
Customer did not leave a comment.
Gerald M.
Rating:
5.0
Customer did not leave a comment.
Timothy N.
Rating:
5.0
Customer did not leave a comment.
Rodney C.
Rating:
5.0
I keep getting billing invoices,called location seems to be paid
Said all set
Edwin D.
Rating:
4.0
Not sure of $7.44 charges on the bill
Vishwas S.
Rating:
4.0
Customer did not leave a comment.
Adrian V.
Rating:
5.0
Customer did not leave a comment.
Karen M.
Rating:
5.0
Customer did not leave a comment.
MICHAEL LYNN O.
Rating:
5.0
Customer did not leave a comment.
Jonathan L.
Rating:
5.0
Service was great and they hooked up the trailer right and got me going.
Michael A.
Rating:
5.0
Customer did not leave a comment.
Marlee E.
Rating:
2.0
Original equipment that was reserved was not available and they did not give me a credit back.
Jesse L.
Rating:
5.0
Customer did not leave a comment.
Ricky J.
Rating:
2.0
Customer did not leave a comment.
Taras I.
Rating:
2.0
I wanted to pick up the Uhaul 1.5 miles away from my previous house. I was told to go to a different location by Uhaul. I wanted a 1 way and was forced to bring the truck back to the same location. I also ordered a dolly and was not given one. Very disappointed in the overall customer service with my process.
Devon V.
Rating:
4.0
Customer did not leave a comment.
David B.
Rating:
5.0
Customer did not leave a comment.
Wayne C.
Rating:
5.0
Customer did not leave a comment.
David L.
Rating:
5.0
Quick service, friendly staff. Great store.
Philip C.
Rating:
3.0
Customer did not leave a comment.
Zachary D.
Rating:
5.0
All good thx...
Richardk Y.
Rating:
5.0
Friendly and easy to get to!
C C.
Rating:
5.0
Customer did not leave a comment.
Claire N.
Rating:
5.0
Customer did not leave a comment.
William S.
Rating:
5.0
Customer did not leave a comment.
kimberly S.
Rating:
5.0
Customer did not leave a comment.
Joseph S.
Rating:
5.0
Customer did not leave a comment.
Michael Y.
Rating:
5.0
Customer did not leave a comment.
Kyle T.
Rating:
5.0
Customer did not leave a comment.
HARIOM S.
Rating:
5.0
Fast service
Easy pick up and drop off
Erica B.
Rating:
5.0
Very prompt and efficient. Thanks for the help
Rodney P.
Rating:
5.0
They were prompt and friendly!
Timothy F.
Rating:
5.0
Cheaper rates
Madison P.
Rating:
1.0
When I arrived to pick up my uhaul rental it wasn't there (arrived 30 minutes late). The nearest available was Ithica, a worker stated that I could drive all the way down there but I'd have to deal with the, “F*cking N^ggersâ€! Words don't offend me but ignorance and unprofessionalism in the workforce annoy me to no end. If I was to conduct myself in that manner, within my field, I would be fired on the spot. The manager of the store compensated a 1/4 tank of gas for the late arrival so I would like to note that a compensation did occur with the transaction due to the late arrival.
ryan G.
Rating:
5.0
Customer did not leave a comment.
Ira R.
Rating:
3.0
The truck was in empty when we picked it up which meant we pay for gas twice. Not thrilled!
Joseph M.
Rating:
5.0
Very Nice Gentlemans. Very professional and clean truck. I would definitely refer them to my friends and family. Thank you very much.
Carmen H.
Rating:
5.0
Customer did not leave a comment.
Chinessa L.
Rating:
5.0
Customer did not leave a comment.
Robertsteven P.
Rating:
5.0
Customer did not leave a comment.
Donald H.
Rating:
4.0
Customer did not leave a comment.
Nathan P.
Rating:
2.0
Truck was in pretty bad shape. Dirty both outside and inside. Not sanitized properly.
The people working inside the store aren't bothered to wear masks, I guess covid rules apply only for customers and not employees .
I wouldn't return or recommend this location for rental to anyone.
Venkata Rama kri G.
Rating:
5.0
Customer did not leave a comment.
Johnny S.
Rating:
5.0
Customer did not leave a comment.
David C.
Rating:
5.0
Customer did not leave a comment.
Cheryl W.
Rating:
4.0
Customer did not leave a comment.
Matthew S.
Rating:
5.0
Customer did not leave a comment.
Chistopher P.
Rating:
4.0
This UHaul location knows the drill. They've been doing it a long time. Never an issue and I've rented from the AT LEAST 15 times!
Bruce M.
Rating:
5.0
Very easy to drop off, excellent service, no improvement needed
Rex S.
Rating:
5.0
Customer did not leave a comment.
Ruth K.
Rating:
4.0
Customer did not leave a comment.
Amy S.
Rating:
5.0
The staff there is always quick to our needs
James T.
Rating:
4.0
Customer did not leave a comment.
Brent B.
Rating:
5.0
Customer did not leave a comment.
michael H.
Rating:
5.0
Customer did not leave a comment.
mike H.
Rating:
2.0
Not friendly at counter.
STEVEN D.
Rating:
5.0
Customer did not leave a comment.
James O.
Rating:
4.0
Customer did not leave a comment.
BRIAN CARL S.
Rating:
5.0
Customer did not leave a comment.
Randall T.
Rating:
5.0
Friendly efficient service
Charles A.
Rating:
5.0
Customer did not leave a comment.
CHARLES EDWARD W.
Rating:
5.0
Customer did not leave a comment.
Lorisue C.
Rating:
3.0
-
Hassan A.
Rating:
5.0
very good staff and rental was very easy
Anil K.
Rating:
5.0
Customer did not leave a comment.
JAMES EDWARD E.
Rating:
3.0
They weren't wearing masks.
Scott J.
Rating:
5.0
Customer did not leave a comment.
Nancy C.
Rating:
4.0
Customer did not leave a comment.
James C.
Rating:
5.0
Not a thing!
Stephanie A.
Rating:
5.0
Customer did not leave a comment.
Lee L.
Rating:
5.0
I will definitely get my rental trucks from this facility in the future.... My rental was very clean and drove well.
Also, they sell HONEY made locally and I purchased a huge jar lol.... I
June H.
Rating:
5.0
Customer did not leave a comment.
bill M.
Rating:
5.0
Customer did not leave a comment.
Sharon T.
Rating:
5.0
Customer did not leave a comment.
LAURA V M.
Rating:
5.0
Customer did not leave a comment.
Lane S.
Rating:
5.0
Excellent service and equipment was spotless! Truck inside very clean both cab and trailer part.
Stephen G.
Rating:
4.0
Customer did not leave a comment.
Charles A.
Rating:
5.0
Customer did not leave a comment.
David C.
Rating:
5.0
Customer did not leave a comment.
Meredith K.
Rating:
5.0
Customer did not leave a comment.
Gold S.
Rating:
4.0
Customer did not leave a comment.
pete J.
Rating:
2.0
They did not have a dolly
No one had a mask on
They were rude
Would never recommend them
Susan H.
Rating:
5.0
Inside the cabin, previous users had smoked. It has been cleaned yet the smell is there.
Regarding renting experience, everything was fine.
Alexis A.
Rating:
5.0
Customer did not leave a comment.
Jin-Su Y.
Rating:
5.0
I explained my situation to the reps and they saw to it that I got refunded my money and took great care of me. I would make the trip to this location just for their assistance.