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SEIYA K
Customer Reviews for Novi Feed LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Easy to set up and affordable compared to other locations
JESSICA EVery friendly staff - the business was extremely busy, but I got in and out in no time.
THOMAS YSuper efficient. Always have what I need.
MICHAEL AWebsite listed U-haul pickup starts at 8:30, but store opens earlier. Perhaps align the opening times.
ROBERT IThe gentlemen at the counter were very friendly! I unexpectedly needed a UHaul, same day, and they were very helpful and kind!
KELLY MWhen driving the truck multiple times at a speed of 60mph, and then braking, the vehicle remained at 4,000 rpm when pressing the brake. This happened at least 5 times and makes the vehicle dangerous to drive. I actually had to put the truck in NEUTRAL when stopping! I definitely remove this truck from the fleet and get it repaired. The two gentlemen who worked at the front desk were AWESOME, and their customer service is GREAT!
MARTIN KNot all locations except tow dollies
ANDREZ MWhen he connected the chains they were not crossed and also due to hook up angle they were way to tight and no slack for turning radius
DONALD LThe guy came out when he saw my pull up. He immediately checked everything and told me I was good to go.
TOMIA BCovered trailer was very old. Everything went fine but was concerned about the age of the trailer as I was driving it hundreds of miles from home
PATRICK HI only gave average rating because I ordered an appliance dolly, that was not available. I was not notified in advance, just told they don’t have any. I had to contact U-Haul to get help to locate one. It turns out the one we got was broken and hadn’t noticed that until we went to use it. The vehicle was clean and in great shape.
GRAHAM GNothing all good
FRANK RThanks again
BROOKLYN Rthanks a ton
NICHOLAS JEven with a reservation they did not have the truck I reserved when I arrived for pick up. Employee acted like it wasn’t a big deal when I asked why he didn’t contact me prior to me arriving to let me know. Took forever to get checked in. One person for a line of customers.
Jonathon CNeed to ensure pads for rental
DEBRA DVery happy with the helpful service for the pick-up and drop-off of the equipment. Location is convenient and had many choices of equipment.
DAVID HComputer system was slow upon arrival with a long line. Drop off went the same Computer was completely down was told to leave keys on counter and that was it. Truck was dirty in back had zero hooks for straps. It could of went alot better.
CHAD Sgreat people to work with
KARA SStaff was awesome
Colin QPickup was great, thanks!
THEODORE AGreat experience, great location. Will definitely be going back to this location for future rentals.
JIGNESH DIt was very quick to pick up the trailer, someone was in the parking lot to hook it up and check the lights. I towed about 600 miles, and everything was fine, no issues.
ANDRAS HFriends team!
Nanyamka WKeep up the good service!
ALBERT LCan’t say enough good things about Mike, AL and the crew at novi feed. Top notch every time
BRENDAN PNone
UPOMA SDirty middle console truck had bad traction control
DEON BThank You
MICHAEL AGot me hitched and ready to go very efficiently.
DAVID ENothing.
PAUL AVery helpful staff and friendly service would highly recommend
BRIAN ATeam was great as always
BRENDAN SThey were very professional and helpful. I would highly recommend Novi Feed Uhaul. Thanks for a great experience!
RUSSELL JGreat service...love the guys in the office. Professional, courteous and friendly...perfect combination!
RAYMOND BI never received a final receipt. Please send it. I did not use all the miles I paid for and I did not get the dolly I paid for.
Kaitlin VGreat customer service. Quick and attentive check out experience.
CARL AEquipment was generally clean (a lot of dirt on the inside of trailer) but it was in good working condition. Staff was friendly and helpful.
JAMES LI have been renting tow dollys and automotive trailers the for the last few weeks to transport my non running car. The straps on the uhaul equipement are horrible and quite often require lot more effort to secure and unsecure the vehicle.
BARTHOLOMEW EVery professional and friendly staff !
Jia WAlways great service
WILBURN RI rented the toy hauler It worked very well. One recommendation is to make the ramps adjustable side to side.
WILLIAM LVery friendly and nice staff
ARASH JMade returning QUICK and PAINLESS
FRANK GService staff was not professional. As I walked in to return the rental, the employee made a negative remark that he had to support my return. I almost told him to find another job if he doesn't like this one. But I decided to just get the return completed and leave. I won't be back!
Fred JCustomer service was amazing.
MARK AVery easy to do business with. Thank you
PAUL Veasy and quick process. will definitely rent from here again. the new cargo van was awesome!
BRANDON JExpensive
KYLE WExcellent rental experience. Recommend 100%.
THOMAS JI was told the truck has 1/2 tank gas, but in reality it was below 1/2.
MARCOS Glower Prices
Tadeusz FBest in the business nothing but great customer service from the Novi Feed team.
BRENDAN P