I reserved a truck online two weeks ahead of my move. When I arrived at the location for pick up the truck was not available. This is not the fault of the location, this is the fault of your company overbooking. I find this unacceptable and will never use uhaul again.CHARLES M.
Novi Feed LLC
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Novi, MI 48375
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.5 Average Customer Rating
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The 15 foot truck I received was in terrible condition. The steering wheel was way too loose. It was very hard to drive and go around corners. The truck did not want to change gears, especially first to second gear. I feel like I wasted a lot of gas trying to push it to go. The back gate was difficult to lift and pull-down because it was rusty and old. I've rented a lot of trucks from U-haul and I've never had one so bad. The experience at the store was very positive and the person who helped me with excellent.NANCY KIM B.
I dropped off using the app so didn't go in to their office. So can't comment.Yuichi M.
Nothing. They were great. Quick, efficient, and polite.Ryan F.
The employee was understandably very stressed that he was the only person working and there was a long line of people waiting. When we got to the front of the line to pick up our rental, the employee was rude and literally told us nothing about our rental. After waiting for about 20 min in line, he showed us our rental and walked away. We noticed that the amount of gas in the tank was less than what was stated on the contract but since we didn't have time to wait in line again and we were already in a rush, we left. We were charged with a fuel surcharge even though we left more gas than what we started with. Please make sure employees know how to read how much gas is in the tankRomi Y.