When I came in to get the U-Haul truck, the young white man that was sitting at the desk, literally and intentionally took his time to give me the keys to the U-Haul, he made me feel as if my time didn’t matter. And when he finally decided to give me the keys, there was a young Asian man standing behind me waiting to take care of his business, that young white man told the young Asian man that he had to wait, because he had to go to the bathroom as if his time did not matter either. The way he did things were so rude and disrespectful. I will never ever go back to this place again, I felt totally disrespected. And if it had not been too late for me to find another U-Haul company, I would have walked out of that place. So he may have gotten my $141 this time, but that company will never ever get another dime from me. And if you are black or minority, I advise you to go somewhere else.
Rhoda N
Novi Feed LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Novi, MI 48375
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How U-Haul Reviews WorkEverything was quick and easy. Friendly employees. Rented a truck, all was good except A/C wasn't cold. Advised theemployee upon turn in of truck.
ann mGreat job - easy in and. out. I will refer the place to others.
JOHN DI was in and out very quickly
CHRIS LAl was great at Novi Feed to work with.
Frank T