Customer Reviews for Novi Feed LLC
(U-Haul Neighborhood Dealer)

Rating:

5.0

Friends team!

Rating:

4.0

Keep up the good service!

Rating:

5.0

Can’t say enough good things about Mike, AL and the crew at novi feed. Top notch every time

Rating:

5.0

None

Rating:

1.0

Dirty middle console truck had bad traction control

Rating:

5.0

Thank You

Rating:

5.0

Got me hitched and ready to go very efficiently.

Rating:

5.0

Nothing.

Rating:

5.0

Very helpful staff and friendly service would highly recommend

Rating:

5.0

Team was great as always

Rating:

5.0

They were very professional and helpful. I would highly recommend Novi Feed Uhaul. Thanks for a great experience!

Rating:

5.0

Great service...love the guys in the office. Professional, courteous and friendly...perfect combination!

Rating:

3.0

I never received a final receipt. Please send it. I did not use all the miles I paid for and I did not get the dolly I paid for.

Rating:

5.0

Great customer service. Quick and attentive check out experience.

Rating:

3.0

Equipment was generally clean (a lot of dirt on the inside of trailer) but it was in good working condition. Staff was friendly and helpful.

Rating:

3.0

I have been renting tow dollys and automotive trailers the for the last few weeks to transport my non running car. The straps on the uhaul equipement are horrible and quite often require lot more effort to secure and unsecure the vehicle.

Rating:

5.0

Very professional and friendly staff !

Rating:

5.0

Always great service

Rating:

5.0

I rented the toy hauler It worked very well. One recommendation is to make the ramps adjustable side to side.

Rating:

4.0

Very friendly and nice staff

Rating:

5.0

Made returning QUICK and PAINLESS

Rating:

2.0

Service staff was not professional. As I walked in to return the rental, the employee made a negative remark that he had to support my return. I almost told him to find another job if he doesn't like this one. But I decided to just get the return completed and leave. I won't be back!

Rating:

5.0

Customer service was amazing.

Rating:

5.0

Very easy to do business with. Thank you

Rating:

5.0

easy and quick process. will definitely rent from here again. the new cargo van was awesome!

Rating:

3.0

Expensive

Rating:

5.0

Excellent rental experience. Recommend 100%.

Rating:

3.0

I was told the truck has 1/2 tank gas, but in reality it was below 1/2.

Rating:

5.0

lower Prices

Rating:

5.0

Best in the business nothing but great customer service from the Novi Feed team.

Rating:

5.0

I have rented from this location multiple times and the availability of vehicles and trailers is outstanding and the customer service of the team is fantastic.

Rating:

3.0

Kind of a mud bath but it worked out ok. It’s just an old feed store. One can definitely tell the difference between this and the corporate store in florida.

Rating:

3.0

Poor customer greeting. Person servicing me had a negative tone and not welcoming. Made me feel less valued as a customer.

Rating:

1.0

I had to go to three different locations to find the truck that I had reserved days before and the locations that were supposed to have the truck didn’t and I had to go to three different spots to find one taking an additional 3 hours and costing more money in mileage because Inhad to drive so much further to get the truck I needed. So somehow you guys messed up three times and it ended up costing me more money. What a shit show of an operation you guys have going on. I will never use your service again and I will tell everyone that I know how unsatisfied I am with the shit show that you guys provide.

Rating:

5.0

Was a very good professional experience I had with this business at this location. Everything went according to plan no problems whatsoever.

Rating:

5.0

These guys are always game on.

Rating:

1.0

Many problems - this was a seedy location, closed at 5 pm Saturday when I arrived, with no clear signage for where to leave the trailer. No clear place to leave the trailer, as the lot was so full. The online login process was terrible - kept refusing to accept my photos (step 5), taken with a standard iPhone13. After 25 minutes of attempts, I left the trailer and a message at the location advising the issue, and requesting a call back Sunday morning (did not receive). I called 10:30 am Sunday to inquire, and was greeted with, "You mean the 6x12 that was parked on top of the other trailer?" This smart ass comment was not appreciated (I left the 6x12 barely touching the tongue of another trailer, as there was no clear place to leave the trailer without blocking a door). The U-haul person then hung up on me. I will certainly never use this location again, and I will definitely call around to other rental locations the next time I need a trailer, as U-Haul is not the only game in town. Very poor end to my otherwise positive U-Haul experience, which have been generally positive all around over the years. Also, please note: U-Haul steered me to this drop-off location; I did not choose it; I actually selected the South Lyon location, but was steered to Novi.

Rating:

5.0

Nothing

Rating:

5.0

Greeted at the door and he was happy to help after I unloaded the car. Smooth experience that let me get home quickly to begin unpacking at my new apartment.

Rating:

5.0

Extended hours is probably the only thing I can think of for improvement. Otherwise the people were nice and the equipment was well maintained. The truck came with a dolly and blankets for rent and you weren’t charged unless you broke the seal. I had a cart and blankets but still needed more and an extra dolly and 6 blankets came (for a reasonable price) in real handy so I used them. It was very nice (and a great sales idea) to have that option.

Rating:

5.0

Friendly and easy to understand.

Rating:

5.0

Wide range of equipment options available, convenience location and working hours.

Rating:

3.0

Vehicle’s driver door do not close properly. When I asked the representative he said you just need to slam it hard. But through out the journey I can feel the cold air coming in. I was seeing warming message through out my trip which was hiding the mileage reading. When I get the vehicle the gas was not even close to 3/4 tank but while returning the vehicle I was told to fill the tank till 3/4 otherwise I have to pay fuel charges.

Rating:

5.0

I always book with the uhaul app. I'm here to tell you that it is difficult to use, and confusing. I was billed twice for the same rental, because your App defaulted to a 4 hr rental period when I needed a 12 hr rental. I blame the app, and its built in confusion, not Novi Feed. Novi Feed is a great place to rent from. If you can, bypass the app and call them directly. I simply used the "reserve equipment again" feature from my last 12 hr rental period, yet the app changed it to a 4 hr rental, and billed me again for a new rental when I didn't return the truck on time. This is ridiculous and unacceptable. I am a returning customer with 10 rentals on the books for 2024.

Rating:

5.0

Great customer service at this location

Rating:

5.0

U haul is still number 1

Rating:

5.0

The gentleman that helped me were friendly and helpful. They will always be my go to for renting u- haul. Sincerely Mr. Seabridge

Rating:

5.0

Al and Jim were great as always with hooking trailer up for me. Thanks guys

Rating:

3.0

The person that took care of me was new and he was a little confused and it took quite some time to take care of my rental and then I get a dirty rental. It was dirty inside, and I was very unhappy with how filthy it was. And then there was a crack in the windshield, and there was something hanging on the truck, and I saw that when I got to the place to load my the truck up. And I took pictures with my cam my phone, but that should have been right brought app and noted at the time he just really didn't know what he was doing. And I've never rented before like this, but anyways, I wasn't very happy with it.

Rating:

5.0

Andrew was great. Very personable and had me out quickly with the trailer drop off. Would absolutely recommend.

Rating:

5.0

Nice Guys in office

Rating:

5.0

Not a thing fast efficient and friendly

Rating:

5.0

Great service

Rating:

5.0

Absolutely nothing

Rating:

5.0

The service was excellent, and the employees was great and helpful

Rating:

5.0

I would use this location 10/10 times. Friendly. Helpful. Timely. Reliable. Great experience

Rating:

5.0

Great experience!

Rating:

4.0

Friendly staff and quick