Customer Reviews for Novi Feed LLC
(U-Haul Neighborhood Dealer)

3,359 reviews

43963 Grand River Ave   Novi, MI 48375

(248) 344-7526

Location Hours

  • Mon-Fri: 8:30 am - 5:15 pm
  • Sat: 8:30 am - 3:15 pm
  • Sun: 9 am - 1 pm

Services at this Location:

Contact Us

(248) 344-7526

43963 Grand River Ave
Novi, MI 48375

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 5:15 pm
  • Sat: 8:30 am - 3:15 pm
  • Sun: 9 am - 1 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

GARYJACKJUNIOR P. 
Rating:
5.0

Customer did not leave a comment.

Renato M. 
Rating:
4.0

It would be helpful to learn about the best way to load a U-Haul when you have heavy items (and a longer truck) as to be best prepare for the delayed lag in movement/inertia experienced when heavy items shift in the truck bed. It can be quite disorienting and scary for a driver not used to driving large vehicles on unfamiliar roads and in various weather conditions.

Dorothy Y. 
Rating:
5.0

Customer did not leave a comment.

Rob S. 
Rating:
5.0

Customer did not leave a comment.

Vaughn G. 
Rating:
5.0

Customer did not leave a comment.

Zack K. 
Rating:
5.0

Customer did not leave a comment.

Rita D. 
Rating:
4.0

I've used this location for many years. The people there are always friendly and helpful. I was switched over to 24/7 where you do everything online so there was no interaction this time, The truck was dirty on the inside, the seats, doors cup holders etc. need a wipe down & the seats could use a vacuum. The change oil soon light was on and you could smell something (almost like a burning smell) …maybe the oil. Otherwise the van was in great condition overall and got the job done.

erika M. 
Rating:
3.0

Customer did not leave a comment.

Naveen Aditya Ve D. 
Rating:
5.0

Customer did not leave a comment.

Amy W. 
Rating:
3.0

My reservation made 2 weeks in advance for a 26 ‘ truck was to be picked up in Rochester. I received a call over an hour AFTER I was supposed to pick up the truck and was told that the ONLY location that had a 26' truck was in Novi. 45 minutes in the opposite direction of both the house I moved out of and the one I moved into. However WORST OF ALL, WAS THEY GAVE ME A 15' truck. They didn't have a 26' truck like I was told. I can honestly say it was the worst experience I ever had with ANY PURCHASE. I WILL NEVER BUY ANYTHING FROM U-HAUL EVER AGAIN, NOT EVEN A ROLL OF TAPE. YOUR SERVICE IS LESS THAN BAD. THE PICK UP LOCATION ISN'T THE PROBLEM, ITS YOUR BUSINESS IN GENERAL.

John L. 
Rating:
5.0

My rental went virtually flawlessly. I've had much worse experience at UHaul (mainly long lines to obtain rental) elsewhere. I would come back to this location again, for sure.

Kevin R. 
Rating:
5.0

Customer did not leave a comment.

timothy G. 
Rating:
5.0

Customer did not leave a comment.

mary G. 
Rating:
5.0

Customer did not leave a comment.

Bruce R. 
Rating:
5.0

easy pick up and drop off. No additional expenses other than those I expected

Dave S. 
Rating:
1.0

The equipment I rented was not well maintained. The procedures of my contract were not explained to me and I was charged four times as much as I was originally told. I do not believe this would have happened at other, more professional locations I have been to. One example is that I returned the vehicle with the amount of fuel agreed upon in the contract, and was still charged over 80 dollars to refuel the vehicle. Avoid this U-Haul location and go to a professional one. There are others nearby that will give you a much better experience.

Eric C. 
Rating:
1.0

I was charged an additional rental day without a reason. When approached the manager said that he couldn't fix it himself.

Edgardo Z. 
Rating:
1.0

I was charged for SafeMove even though I specifically did not request the coverage.

Jonathan H. 
Rating:
4.0

Customer did not leave a comment.

Mingjie T. 
Rating:
5.0

Customer did not leave a comment.

Douglas B. 
Rating:
5.0

Good

RAVICHANDRAN E. 
Rating:
5.0

Customer did not leave a comment.

Katherine S. 
Rating:
3.0

Customer did not leave a comment.

Thomas K. 
Rating:
5.0

Customer did not leave a comment.

Melanie H. 
Rating:
5.0

Customer did not leave a comment.

Joslyn S. 
Rating:
5.0

Best service

Mike H. 
Rating:
3.0

I dropped the vehicle and checked out by phone. It was fine.

Gregory W. 
Rating:
5.0

Helpful staff, loaded bag of dog food into my son's car.

Josephine B. 
Rating:
5.0

Customer did not leave a comment.

john W. 
Rating:
5.0

Nice workers.

Marjan M. 
Rating:
1.0

I had problems with my move using your 26' rental truck on 7-15-22, and called Novi Feed with important questions while having the rental truck, but only answering machine on 7-15-22 @ 11:25 am, 1:17 pm, and 3:31 pm of which which I left voicemails asking to please call it is important to know about extending the rental so I could plan with the professional movers and what to do, but no response. It was suggested to get a storage unit out to unload truck as a couple of the movers said there will be a significant penalty if truck is kept another day. We decided to get everything moved on 7-15-22, but truck was shaking, oil light came on, and oil pressure dropped very low, then I called again twice but no answer, so truck got returned so I was not charged for a damaged engine. I called an hour before opening on Saturday and left a message to let Novi Feed know to call me asap and check out the truck problems, then called at 8 am and spoke with managet who reserved a 26' rental truck for me for 7-17-22. This leaves me probably in default of a court ordered move out by 7-17-22, as I could not get my movers or a 26' truck on Saturday. I am very upset with all that went on , and would like a call from Management. Thank you, Paul Miller

PAUL M. 
Rating:
4.0

I didn't get the size truck I ordered (15' vs 20') and didn't get the pads or two of the dolleys. I was able to borrow a dolley and brought some of my own blankets. UHaul changed my pick up location to one further away because of equipment availability. We made it work, but it was frustrating.

Scott H. 
Rating:
4.0

Customer did not leave a comment.

Kristy P. 
Rating:
2.0

Customer did not leave a comment.

sue S. 
Rating:
4.0

Customer did not leave a comment.

JOHN J. 
Rating:
5.0

Customer did not leave a comment.

Michael A. 
Rating:
5.0

Customer did not leave a comment.

reeva M. 
Rating:
1.0

They charged me for gas even though my drop off level was the same as my pick up level. I even took pictures to prove this and were time stamped. I did end up getting a refund, but it was once again after i called and was on home witj customer service for over 30 minites. They also messed up my reservation and did not check in my auto transport wven though it was rented at the same time as my truck

William E. 
Rating:
5.0

Customer did not leave a comment.

Brian S. 
Rating:
2.0

The truck I got had two tires under 60psi. The guy who loaded my car was burning my clutch loading my car. They were very friendly tho.

Gregory M. 
Rating:
5.0

Customer did not leave a comment.

ronaldo F. 
Rating:
5.0

Customer did not leave a comment.

Phillip N. 
Rating:
3.0

Customer did not leave a comment.

Stefanie H. 
Rating:
5.0

Picked up on a Sunday, gentleman working handled multiple customers very well and expediently.

Andrew M. 
Rating:
5.0

Customer did not leave a comment.

Holly C. 
Rating:
4.0

Customer did not leave a comment.

Mi Hye S. 
Rating:
5.0

Customer did not leave a comment.

Dave D. 
Rating:
1.0

The guy who works the counter is very rude and not polite at all. Also, they will try to charge you for things that you shouldn't be charged for so make sure you keep pictures and records of your fuel and mileage before you leave and when you return

James F. 
Rating:
5.0

Everything worked out perfectly after a few misguided information from different truck rentals.

michael E. 
Rating:
5.0

Customer did not leave a comment.

Ronald P. 
Rating:
5.0

Customer did not leave a comment.

mohamad K. 
Rating:
4.0

Call for equipment location wayyyyy too late-was already on the way for pickup when I received notice to expect call for equipment -I called you first to find that AGAIN I had to drive 15+ miles away to pickup truck!!! I missed it on precious time for the move causing us to add an additional day of rental -is this the business model???

Colleen J. 
Rating:
5.0

Customer did not leave a comment.

Rachel M. 
Rating:
5.0

very helpful and kind.

Steven B. 
Rating:
4.0

Customer did not leave a comment.

Jacqueleen F. 
Rating:
5.0

Customer did not leave a comment.

Edward P. 
Rating:
1.0

I put it on 1/2 a tank. It wasn't 100% directly up but it was 1/2 tank and they charged me $20 extra. I'll go someplace else next time. Just stupid

Sean A. 
Rating:
5.0

Quick pick up since I have pre check in online. 20 footer is very clean. Easy after hour returns.

Qingyu L. 
Rating:
2.0

I originally scheduled a pick-up for Saturday (06/18) but when I arrived there was no truck for me. Ended up having to reschedule for Sunday (06/19).

Eric C. 
Rating:
5.0

Customer did not leave a comment.

Zhuang Y. 
Rating:
2.0

The front desk staff was not helpful during the check-out time. They overcharged and changed my original reservation booking. They asked for extra money to help load the tow dolly to the truck. I have filed a complaint with the U-Haul and waiting for the manager to call me back. I would not recommend this location to others because the staff is lazy and not helpful during the initial check-in.

Ahsan A. 
Rating:
5.0

Customer did not leave a comment.

Scott H. 
Rating:
5.0

Customer did not leave a comment.

John T. 
Rating:
5.0

Customer did not leave a comment.

Jennifer D. 
Rating:
5.0

This was a perfect rental that was needed immediately to recover my niece's broken down car. She was extremely pleased that we were able to react so quickly.

Christopher V. 
Rating:
4.0

The light in the cargo area did not work. Also, the truck was SLIGHTLY less than half fuel when I picked it up, but it was noted as half. Not ideal, but not a big deal.

Daniel E. 
Rating:
5.0

Everyone was friendly and helpful.

Mark D. 
Rating:
5.0

Nice people and smooth return.

Qingyu L. 
Rating:
5.0

Customer did not leave a comment.

JAMES L. 
Rating:
5.0

Make sure the doors are secured after hitching the unit up.

John M. 
Rating:
5.0

Customer did not leave a comment.

Felix S. 
Rating:
3.0

Customer did not leave a comment.

RAUL L. 
Rating:
5.0

Customer did not leave a comment.

BARBARAMARIA M. 
Rating:
5.0

Customer did not leave a comment.

Jeff B. 
Rating:
5.0

Customer did not leave a comment.

Carrie C. 
Rating:
5.0

Staff at Novi Feed were very efficient at checking in multiple customers on a Saturday in April.

Michael S. 
Rating:
3.0

the location is not convenience to entry. It locates on the left of road right after a traffic light. It was very difficult to make a left turn after the traffic light since other cars from opposed direction line up there in the middle line to make the left turn as well.

yuexin Y. 
Rating:
5.0

TY for all the help.

NORMAN M. 
Rating:
5.0

Mike the owner was very personable and very helpful. I would recommend him again.

MARCIA ANN H. 
Rating:
5.0

Easy pick,up,drop off and hook up help appreciated

Pablo V. 
Rating:
5.0

Customer did not leave a comment.

Scott W. 
Rating:
5.0

Customer did not leave a comment.

Pam M. 
Rating:
5.0

Customer did not leave a comment.

ROGER W. 
Rating:
5.0

The customer service was top notch I would give them 5 stars just uncustomer service alone

David M. 
Rating:
4.0

Price was great, van worked well for our purpose…thanks

Michael N. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Great service

Yen C. 
Rating:
5.0

Customer did not leave a comment.

Juan R. 
Rating:
5.0

Customer did not leave a comment.

Andrew B. 
Rating:
5.0

Customer did not leave a comment.

David R. 
Rating:
5.0

I tried to pickup a truck at an unattended Novi location via the uhaul app and it was terrible. The help desk was non-existent and the app is a joke. Thank goodness the guys at Novi Feed were open and they were very helpful and professional unlike your ‘automated call center / app / app support'.

Mark E. 
Rating:
5.0

Customer did not leave a comment.

Kailian L. 
Rating:
5.0

Thank you

Kirstin K. 
Rating:
3.0

I had requested 10 blankets and there were none available.

D Mark S. 
Rating:
5.0

Nothing, the guys were great and very helpful! I've always appreciated their service

Peter S. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Will come back

Denis A. 
Rating:
5.0

Customer did not leave a comment.

Nicole V. 
Rating:
4.0

Customer did not leave a comment.

raghuram M. 
No reviews have been submitted for this location.

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