Customer Reviews for Novi Feed LLC
(U-Haul Neighborhood Dealer)

Rating:

3.0

Covered trailer was very old. Everything went fine but was concerned about the age of the trailer as I was driving it hundreds of miles from home

Rating:

3.0

I only gave average rating because I ordered an appliance dolly, that was not available. I was not notified in advance, just told they don’t have any. I had to contact U-Haul to get help to locate one. It turns out the one we got was broken and hadn’t noticed that until we went to use it. The vehicle was clean and in great shape.

Rating:

5.0

Nothing all good

Rating:

5.0

Thanks again

Rating:

5.0

thanks a ton

Rating:

2.0

Even with a reservation they did not have the truck I reserved when I arrived for pick up. Employee acted like it wasn’t a big deal when I asked why he didn’t contact me prior to me arriving to let me know. Took forever to get checked in. One person for a line of customers.

Rating:

4.0

Need to ensure pads for rental

Rating:

5.0

Very happy with the helpful service for the pick-up and drop-off of the equipment. Location is convenient and had many choices of equipment.

Rating:

2.0

Computer system was slow upon arrival with a long line. Drop off went the same Computer was completely down was told to leave keys on counter and that was it. Truck was dirty in back had zero hooks for straps. It could of went alot better.

Rating:

5.0

great people to work with

Rating:

5.0

Staff was awesome

Rating:

5.0

Pickup was great, thanks!

Rating:

5.0

Great experience, great location. Will definitely be going back to this location for future rentals.

Rating:

5.0

It was very quick to pick up the trailer, someone was in the parking lot to hook it up and check the lights. I towed about 600 miles, and everything was fine, no issues.

Rating:

5.0

Friends team!

Rating:

4.0

Keep up the good service!

Rating:

5.0

Can’t say enough good things about Mike, AL and the crew at novi feed. Top notch every time

Rating:

5.0

None

Rating:

1.0

Dirty middle console truck had bad traction control

Rating:

5.0

Thank You

Rating:

5.0

Got me hitched and ready to go very efficiently.

Rating:

5.0

Nothing.

Rating:

5.0

Very helpful staff and friendly service would highly recommend

Rating:

5.0

Team was great as always

Rating:

5.0

They were very professional and helpful. I would highly recommend Novi Feed Uhaul. Thanks for a great experience!

Rating:

5.0

Great service...love the guys in the office. Professional, courteous and friendly...perfect combination!

Rating:

3.0

I never received a final receipt. Please send it. I did not use all the miles I paid for and I did not get the dolly I paid for.

Rating:

5.0

Great customer service. Quick and attentive check out experience.

Rating:

3.0

Equipment was generally clean (a lot of dirt on the inside of trailer) but it was in good working condition. Staff was friendly and helpful.

Rating:

3.0

I have been renting tow dollys and automotive trailers the for the last few weeks to transport my non running car. The straps on the uhaul equipement are horrible and quite often require lot more effort to secure and unsecure the vehicle.

Rating:

5.0

Very professional and friendly staff !

Rating:

5.0

Always great service

Rating:

5.0

I rented the toy hauler It worked very well. One recommendation is to make the ramps adjustable side to side.

Rating:

4.0

Very friendly and nice staff

Rating:

5.0

Made returning QUICK and PAINLESS

Rating:

2.0

Service staff was not professional. As I walked in to return the rental, the employee made a negative remark that he had to support my return. I almost told him to find another job if he doesn't like this one. But I decided to just get the return completed and leave. I won't be back!

Rating:

5.0

Customer service was amazing.

Rating:

5.0

Very easy to do business with. Thank you

Rating:

5.0

easy and quick process. will definitely rent from here again. the new cargo van was awesome!

Rating:

3.0

Expensive

Rating:

5.0

Excellent rental experience. Recommend 100%.

Rating:

3.0

I was told the truck has 1/2 tank gas, but in reality it was below 1/2.

Rating:

5.0

lower Prices

Rating:

5.0

Best in the business nothing but great customer service from the Novi Feed team.

Rating:

5.0

I have rented from this location multiple times and the availability of vehicles and trailers is outstanding and the customer service of the team is fantastic.

Rating:

3.0

Kind of a mud bath but it worked out ok. It’s just an old feed store. One can definitely tell the difference between this and the corporate store in florida.

Rating:

3.0

Poor customer greeting. Person servicing me had a negative tone and not welcoming. Made me feel less valued as a customer.

Rating:

1.0

I had to go to three different locations to find the truck that I had reserved days before and the locations that were supposed to have the truck didn’t and I had to go to three different spots to find one taking an additional 3 hours and costing more money in mileage because Inhad to drive so much further to get the truck I needed. So somehow you guys messed up three times and it ended up costing me more money. What a shit show of an operation you guys have going on. I will never use your service again and I will tell everyone that I know how unsatisfied I am with the shit show that you guys provide.

Rating:

5.0

Was a very good professional experience I had with this business at this location. Everything went according to plan no problems whatsoever.

Rating:

5.0

These guys are always game on.

Rating:

1.0

Many problems - this was a seedy location, closed at 5 pm Saturday when I arrived, with no clear signage for where to leave the trailer. No clear place to leave the trailer, as the lot was so full. The online login process was terrible - kept refusing to accept my photos (step 5), taken with a standard iPhone13. After 25 minutes of attempts, I left the trailer and a message at the location advising the issue, and requesting a call back Sunday morning (did not receive). I called 10:30 am Sunday to inquire, and was greeted with, "You mean the 6x12 that was parked on top of the other trailer?" This smart ass comment was not appreciated (I left the 6x12 barely touching the tongue of another trailer, as there was no clear place to leave the trailer without blocking a door). The U-haul person then hung up on me. I will certainly never use this location again, and I will definitely call around to other rental locations the next time I need a trailer, as U-Haul is not the only game in town. Very poor end to my otherwise positive U-Haul experience, which have been generally positive all around over the years. Also, please note: U-Haul steered me to this drop-off location; I did not choose it; I actually selected the South Lyon location, but was steered to Novi.

Rating:

5.0

Nothing

Rating:

5.0

Greeted at the door and he was happy to help after I unloaded the car. Smooth experience that let me get home quickly to begin unpacking at my new apartment.

Rating:

5.0

Extended hours is probably the only thing I can think of for improvement. Otherwise the people were nice and the equipment was well maintained. The truck came with a dolly and blankets for rent and you weren’t charged unless you broke the seal. I had a cart and blankets but still needed more and an extra dolly and 6 blankets came (for a reasonable price) in real handy so I used them. It was very nice (and a great sales idea) to have that option.

Rating:

5.0

Friendly and easy to understand.

Rating:

5.0

Wide range of equipment options available, convenience location and working hours.

Rating:

3.0

Vehicle’s driver door do not close properly. When I asked the representative he said you just need to slam it hard. But through out the journey I can feel the cold air coming in. I was seeing warming message through out my trip which was hiding the mileage reading. When I get the vehicle the gas was not even close to 3/4 tank but while returning the vehicle I was told to fill the tank till 3/4 otherwise I have to pay fuel charges.