Debbie was the nicest lady. She was very helpful and kind. Best experience i've had with Uhaul.
Rebecca M
Customer Reviews for O Tuck Supply
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The check in person could not have been more helpful or friendly!
Mitchell IO Tuck is the best!!!
Tyler VHighly recommend. All aspects of rental were excellent. Will rent here again!
Keith RLocation was closed even though the hours U-Haul provided said they were open.
Tyler VGreat experience! The equipment was in great shape and the owner/ operator could not been more accommadating.
Joe HShe went above and beyond, stayed open in a snow and ice storm so we could return the trailer. So friendly!
MITCHELL IDropped off after hours and place was closed so cannot speak for it but there were clear signs and it way easy to drop off and find
Michael BThis was an old dingy farm feed and seed store. There were small dogs, 3 of them loose, that were behind the counter. Then the person made the comment that the truck I had was new. She further stated that all the vehicles/equipment she had on property had over 100,000 miles. I’ll be sure not to rent from that location.
DWAYNE VGreat location easy access, on site personal very helpful eager to make return a pleasant experience
Gerald HThe people I personally met at the pickup and drop-off locations were very friendly and helpful. That is the only positive comment I can make.
BRUCE WWe had car trouble and was late returning trailer but we notified owner advance. Told owner it would be late Monday or early Tuesday and sh said fine. Went to return Tuesday morning at 9am and she was closed so she charged us for an extra day. We feel we need a refund for Tuesday. She did NOT tell us she would be closed.
Anna DGreat place to rent U-Haul gear!
Michael HDebbie and O'Tuck are fabulous!
Kathy WIt was fast and curtious.
ken dNo suggestions
Jim LNothing, I will highly recommend ol tuck supply to everyone. Very professional and courteous. Good folks to do business with.
Steve KMs Debbie connected with me prior to and made sure that everything was okay and that the service was still on. Once there they explained the contract so I understood everything. Thank you so much for an easy trip DJ
Donna JGreat experience!!!
kathy wHave accurate listings for operating hours and equipment available9
Jim WWhen I rented the vehicle I said upfront we may go a bit over the stated mileage. The guy where I rented it said " no problem that is just an estimate". Well, when I turned the vehicle in A FULL DAY EARLY I was charged $95 for going over the "estimated" mileage by only 86 miles! I would like to see that refunded please.
Philip SFor a little town.... GREAT service
liz sCharged me extra without personal authorization!
cameron mThe owner is fabulous. So helpful and accommodating.
kathy wVery friendly and accommodating!
Harry ROwner was closed (at 1:45pm on a Saturday) and gate locked so I had to spend 45 minutes on the phone with Uhaul customer service to determine how to drop trailer off at this location. I was almost 2 hours early for returning equipment.
Keith DI had a small disagreement with the contract but she is always helpful and ready to help me every week when I come to Pick my uhaul up
Dianne WVery nice and helpful
MITCHELL IProfessional, courteous service by the U-Haul store owner. She even called me to confirm whether I was coming to pick up the truck.
Kaushik MNothing seamless operation
pat mDebbie went above and beyond to insure my equipment was available at the time needed. I will always rent from her.
Milton JWas terrible on gas
Tikeria HEverything was perfect. Awesome customer service. Greeted with a great attitude and determination to get you rolling. Overall Awesome Experience !
Makario HThe owner is wonderful and very helpful. Awesome place and employee.
Buddy EDebbie was great to work with. She went out of her way to streamline the rental experience and even found me some storage. The truck was clean and ran smooth. I will have the option to rent closer to Oxford in the future but will choose to drive a little to get a great experience like I did at O'Tucks. Thanks Debbie.
ROBERT DGreat service. No improvements needed
Brenda MGreat service
Richard GShe stayed late just for me! Could not ask for nicer service!
JARED RI can't say enough positive things about this location. She was absolutely the most wonderful person I have ever worked with. She was incredibly respectful and so helpful. She is a true gem in your business!
Reba DThis is a great location to rent a UHaul. Large inventory of rentals from trailer to trucks.
Janet MI was redirected to O Tuck Supply after the trailer in Sardis was not fit for the road. The selection here was good and the trailer in good shape.
Paul Rextremely easy pick up, organized and met with friendly smile
Marla AI had a reservation to pick up a trailer in Oxford, MS, then a few days before my pick-up I was given a different location about 30 miles from Oxford. The day before my scheduled pick up I called the new location only to find out that they did not have any equipment to rent. The corp Uhaul rep told me to call a different location as they showed that they had equipment to rent and thankfully they did - Very stressful event having call around to find my own trailer.
Harlin BLights on trailer were not working properly
Arne DIt was a very old and beat up trailer. Inside was clean
Carlton CNothing for U-Haul to improve upon. I just would like to say I greatly appreciate it the customer service that I received from Debbie at this U-Haul location. She even took time out to call me and check on me since I was travelling almost 900 miles from Mississippi back to Virginia. It’s professional, caring, and friendly customer service like that that made me go back to the folks in my neighbourhood in Mississippi and tell them if they ever need moving services to go to Debbie down in water Valley Mississippi.
Cynthia BStore owner is always kind and helpful
Rhesa HThis location was a totally different. The lady was so nice and understanding. you could tell that she takes pride in serving her customers. We would definitely use her location again.
Taylor LThey were great and they were very good at unhooking the trailer and were on the ball when I pulled in the facility they met me before I got out of the truck. That is very good to have a employee like that.
BRIAN FYour trucks aren’t very good. Mine was out of alignment significantly.
Joseph CExcellent service. Very quick in and out.
Rhesa HYour 1-800-go uhaul number leaves a lot to be desired. I had two separate uhaul rental contracts within a week of each other, and there was cause with both contracts for me to call uhaul for further clarification both before the pickup date and when dropping off the equipment. I would go so far as to say that those in the upper echelon of the uhaul corporation have little or no experience of calling their own 1800 go uhaul number for assistance. As an exercise, I highly recommend that those in charge do so, in order that the system can be improved. On at least four separate occasions when awaiting a ‘call back’ due to the waiting time being in excess of 50 (fifty) minutes, the automated call back disconnected the call before I had a chance to speak with an agent, resulting in another 50+ minute wait. Across the two rentals, approximately 4 (four) hours of my time was wasted trying to get in touch with Your company about Your equipment. This is unacceptable, and I was not compensated for my time. I fully understand that your corporation is a busy one, and at peak times, it will involve a wait, but some of my delay was not during peak times, and this could be remedied by having more agents available to assist customers. I voiced my frustration with the pickup location manager for my second contract and asked if they, as a uhaul dealer location, had a special number that they could phone and get through quicker, and they said, “no, we have to use the same 1-800 number that you use, and it can be very frustrating, and sometimes the uhaul staff on the other end of the call are impolite and/or unhelpful”. I have other issues specific to my first contract that I would be happy to discuss, if a uhaul customer service manager would like to learn more about how they might make small changes to improve the uhaul customer experience. Rental contract 84105408. Thanks, JL
Joe L