I just don’t know how to improve on the experience. The 6x12 enclosed trailer was ready for me in my arrival in great condition. Had no problems with my transport or surrender.
MICHAEL K
Customer Reviews for O Tuck Supply
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Small operation but the staff person ( a lady) was professional in demeanor and duties.
JORGE TDebbie is so great to work with
WESLEY VClosed on my drop off date but the key drop was labeled very well. I called the next morning to confirm all was well and she assured me it was. I received my receipt promptly via email.
SAMUEL OExcellent service! Had equipment clean and available. Will rent from here again.
JOSEPH WFrank and Hattie were fine, location was clean, truck was ready. But that truck should not have been on the road. Buckled a little when I first drove it. The next day, twenty miles later, the back wheels locked at 65 mph. The drive train, and a lot of other stuff, hit the car my wife was driving behind me. Very Dangerous. Stranded on the interstate, then at a truck stop for most of the day. Your call center folks were responsive and professional, but they had no assets to help us quickly.
CHARLES DBy far the best experience I’ve had receiving the U-Haul and dropping it off. Hands-down. Highly recommended!
ANGELA WFamily emergency sign had me drop trailer outside a locked gate
RANDALL SMy drop off location was after hours so some questions don’t apply. However, I had difficulty with the app crashing so I called customer service. The reps I talked to were very helpful and made sure everything was done.
Darren FTransporter was too small, never used and was still billed for it. I called several times to have the charge refunded back to my account and no one answered the phone or it would cut me off saying this line is busy! Thanks for nothing!! I would advise anyone thinking about renting from this place DON'T DO IT!
connie wI am sick of you all changing my pickup and drop off location.
John DN/A
Traci nMarquis Chevron was our original pickup and they cancelled on us the day before. O Tuck was out of our way by a lot but the people were wonderful. Marquis will never be used again.
Mitchell Wbrakes need repair as well as the vehicle ruff running. Staff warm and friendly
Charles HPlease tell customers ahead of time that additional deposit will be required to pay in cash.
Brittany PLet this location have more trucks and trailers available to rent out.
Mark PGreat
Sultan AA spare tire would be nice for the trailers.
matthew bLady was very accommodating. Place was clean and well organized.
Stephen TThe lady here recognized the discrepancies in my contract and offered to call corporate and get things figured out for me. She was extremely kind and clearly cares about her.
Amber RThis location has a great selection of trailers, and the service is always great. This location is a bit out of my way, but the service is reliable and friendly, so I continue to do business here.
WILLIAM CWhen I made the on-line reservation I specifically declined safe tow because my auto insurance covers the trailer. When I finished making my reservation it showed a total of $16 - which did not include Safe Tow. However, you guys still stick it on. Shame on me for not checking the receipt I received just minutes after seeing a total which DID NOT include it. It's not a lot of money but raised my rental cost by 50%. Pick-up location is excellent.
Rod SDebbie was the nicest lady. She was very helpful and kind. Best experience i've had with Uhaul.
Rebecca MThe check in person could not have been more helpful or friendly!
Mitchell IO Tuck is the best!!!
Tyler VHighly recommend. All aspects of rental were excellent. Will rent here again!
Keith RLocation was closed even though the hours U-Haul provided said they were open.
Tyler VGreat experience! The equipment was in great shape and the owner/ operator could not been more accommadating.
Joe HShe went above and beyond, stayed open in a snow and ice storm so we could return the trailer. So friendly!
MITCHELL IDropped off after hours and place was closed so cannot speak for it but there were clear signs and it way easy to drop off and find
Michael BThis was an old dingy farm feed and seed store. There were small dogs, 3 of them loose, that were behind the counter. Then the person made the comment that the truck I had was new. She further stated that all the vehicles/equipment she had on property had over 100,000 miles. I’ll be sure not to rent from that location.
DWAYNE VGreat location easy access, on site personal very helpful eager to make return a pleasant experience
Gerald HThe people I personally met at the pickup and drop-off locations were very friendly and helpful. That is the only positive comment I can make.
BRUCE WWe had car trouble and was late returning trailer but we notified owner advance. Told owner it would be late Monday or early Tuesday and sh said fine. Went to return Tuesday morning at 9am and she was closed so she charged us for an extra day. We feel we need a refund for Tuesday. She did NOT tell us she would be closed.
Anna DGreat place to rent U-Haul gear!
Michael HDebbie and O'Tuck are fabulous!
Kathy WIt was fast and curtious.
ken dNo suggestions
Jim LNothing, I will highly recommend ol tuck supply to everyone. Very professional and courteous. Good folks to do business with.
Steve KMs Debbie connected with me prior to and made sure that everything was okay and that the service was still on. Once there they explained the contract so I understood everything. Thank you so much for an easy trip DJ
Donna JGreat experience!!!
kathy wHave accurate listings for operating hours and equipment available9
Jim WWhen I rented the vehicle I said upfront we may go a bit over the stated mileage. The guy where I rented it said " no problem that is just an estimate". Well, when I turned the vehicle in A FULL DAY EARLY I was charged $95 for going over the "estimated" mileage by only 86 miles! I would like to see that refunded please.
Philip SFor a little town.... GREAT service
liz sCharged me extra without personal authorization!
cameron mThe owner is fabulous. So helpful and accommodating.
kathy wVery friendly and accommodating!
Harry R