Customer Reviews for On Point Auto

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of On Point Auto

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Thomas L. on

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Elaine D. on

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Carol G. on

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They were closed as it was after hours when I dropped off. However I left a voicemail and the next day I knew I had been checked in as planned. Thank you!

Jody M. on

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I had such a pleasant experience renting from OnPoint! I will definitely use them again!

Michael C. on

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Guy was rude and the upload process wouldn't work, didn't have equipment I reserved

Brian M. on

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Donald N. on

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Donald N. on

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Jamie R. on

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William W. on

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The gentleman who helped me was friendly, competent and professional.

Paul P. on

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Jennifer R. on

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Donna R. on

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Nothing. You have always been dependable and available. This was actually the 2nd time we went there! Thank you!

Marc Z. on

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The employee was awesome, I don’t remember his name but he was so nice and helpful! We are renting from this location again because he was so great to work with!

Jacqueline H. on

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My experience with U-Haul was great. Everything went smoothly from the time I arrived and left.

tony N. on

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Nothing it was perfect

Laura S. on

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Very helpful!

Thomas F. on

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Philip R. on

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Dan W. on

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Marion D. on

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David B. on

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Trent was awesome and on his game...extremely helpful and made the entire process less stressful.

Stephen H. on

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Anna P. on

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Daniel B. on

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ADAM F. on

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Fast easy and friendly.

Christopher E. on

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Julie S. on

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Trent Was exceptionally professional knowledgeable friendly and helpful in anyway he could possibly be we enjoy doing business with him it would be nice if all managers Newhall staff worked like this gentleman did thank you Trent it was a pleasure doing business with you

Bailey L. on

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Nathan P. on

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Robert L. on

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Skylar J. on

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Jeff R. on

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Linda M. on

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ED O. on

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Very poor location and muddy parking area behind older office structure in poor condition - frankly pretty scary. Provider was not there during normal business hours to check in so left keys and paperwork with his associate that would pass it on when primary provider returned. I was then charged $25 next day via e-mail for cleaning charge. I wrote back for refund since truck was in excellent condition both inside and outside and gas was filled to same level as checked in and have not heard back up to now. They were not there to check me in during normal business hours as I would have been more then happy to inspect the truck collectively to avoid this. I will not recommend this service or location without a full refund of my $25. Thank you for your attention and forth coming reply.

Garfield C. on

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Rental partners don't care about uhaul. It shows. Equipment was shoddy. Rented a hand truck never got it. Called rental place to try and go back to get it, never returned my call.

PATRICK T. on

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Adam F. on

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The equipment was good, but I would not want to go back to this location for rental again. There were multiple issues. * I was charged for 215 miles driven. This was an in town move, we were transporting furniture between houses that were 1.5 miles apart. And the houses are 16 miles from the UHaul dealership. I definitely did not make 122 trips between the houses in 24 hours. * Online, I was quoted for one day's rental, 24 hours. When I walked into the dealership to return the truck, I was still under the 24 mark. However, the dealer spent the next 20 minutes on the phone, and another 10 minutes going over the truck and equipment, before finally entering everything into the computer for the return. By the time he did this, it was over the 24 hour period. I was charged double for everything (truck rental, insurance, equipment rental, etc). * While I understand that mistakes happen, the gentleman I worked with at the UHaul dealer seemed to have absolutely no interest in helping to resolve the issue. He did give me a phone number to call, but was the extent of his helpfulness. On a positive note, the woman I spoke with on the phone was extremely helpful. She directed my issues to a local representative, and he was very helpful as well, he took care of all of the issues promptly, and refunded the overcharges.

Paul C. on

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This location was excellent. Trent was a real gentlemen. Your online operation sucked it took over an hour and a half to get the truck once we got to the location. I would not recommend Uhaul online truck rental to anyone. If you have to do it online start the online process 2 hours before you need the truck. My online experience with Uhaul was horrible.

Bruce R. on

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Ellen J. on

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Trent was very personable and professional. He was running a little late but called us immediately and apologized. Getting the UHaul was quick and easy as was drop off. We have used this location before and will use it again!

William M. on

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U-Haul operators in Southern Pines is a nice guy. I recommend him.

Ryan R. on

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The gentleman that I dealt with was very courteous and helpful throughout my rental experience at this location. Highly recommend this place for all your U Haul rental needs.

Pamela S. on

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Truck bed was not clean. Had to sweep out trash and debris ourselves prior to using. Owner at site seemed rushed and hurried. Hard to manipulate out of parking area due to small site.

Chuck D. on

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Very helpful with hook-up and service!

Mary G. on

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Bryan M. on

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Great staff.

jeffrey Z. on

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Courtney M. on

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Ruth M. on

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It's a great place for rentals.

Jerry T. on

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Customer service was excellent. Was in and out with the trailer in no time.

Tiffiney G. on

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Very, very friendly and helpful!!!?

KENNETH W. on

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Donna R. on

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Very personable. Would definitely recommend.

John G. on

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Bobby B. on

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marvin W. on

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William H. on

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Nice gentleman working there.

Christopher H. on

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PAMELA M. on

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The person (can not remember his name) who rented the vehicle to me is always very professional and kind. We rented a vehicle one week ago and he was very professional.

jon A. on

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Helen C. on

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Steven P. on

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Trent was great to work with. I seriously love that guy’s personality... what a great guy!

Pat C. on

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The lot to drop trailer could be marked. Otherwise the parking lot is very tight! But the owner was able to backup for me

Jonathan H. on

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Lori B. on

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I think that you all internet need to be upgraded.

William B. on

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Jamie R. on

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aLLAN N. on

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David L. on

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Kathy B. on

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Personnel was great and very helpful. Just a very small location and parking is difficult.

david M. on

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lower the cost of insurance

Wanda B. on

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Carl M. on

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Susan B. on

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Charles D. on

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Sarah G. on

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Lynda B. on

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gery H. on

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fred G. on

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Lower mileage rates on the weekend

PETER C. on

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JOSEPH H. on

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David N. on

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Sean B. on

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Laeisha W. on

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Everything was great!!!

Charles H. on

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Michael D. on

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- Location was great. - Gentleman/Manager was very helpful and professional. - Inside of truck was dirty and the inside of the back was full of a mixture of dirt, hay, and mulch/twigs. This had to be swept out. - The truck sputtered and was hopeful it worked out because of early closing.

Abdulhamid Q. on

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Friendly and fast service

william C. on

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Rebecca W. on

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Trent was awesome. Easy pick up and drop off. Needed a uhaul on short notice and he had just what we needed. Need a uhaul in southern pines area? Call trent!

ROBERT H. on

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Jeff S. on

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Service is outstanding here. This gentleman cares about his customers. This is the second time I have rented here and will continue to.

Richard K. on

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dropped off on christmas to drop-box

JOHN M. on

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mike L. on

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This location is very difficult yo pick up and return items because of lack of space and access

Mark M. on

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ROY D. on

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Heather L. on

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The online check in process was a little slower than I thought it would be between all the waiting for pictures to upload and all, but it was still awesome to be able to pick up the truck early.

Jeffrey Z. on

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very pleasant and helpful

Nicole L. on

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Customer did not leave a comment.