Customer Reviews for On The Way Mini Self Storage

64 reviews

1097 Baxter St   Athens, GA 30606

(706) 353-1212

Office Hours

  • Mon-Sun: 8 am–8 pm

Services at this Location:

Contact Us

(706) 353-1212

1097 Baxter St
Athens, GA 30606

Services at this Location:

Office Hours

  • Mon-Sun: 8 am–8 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

A little hard to maneuver to the unit, but it was clean and easy to get stuff into.

Andre M.  |  Reservation 
Rating:
3.0

Before I could put my stuff in in the storage I had to clean it out so I think I should have gotten a little discount on it

JANICE B.  |  Overall Experience 
Rating:
5.0

Great service when I moved in and out. Facilities were secure, clean, and accessible. 10/10

Nelson M.  |  Overall Experience 
Rating:
5.0

This facility was easy to access and well-maintained. The staff were easy to communicate with. I would use them again for future storage needs.

JAMES C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matthew N.  |  Overall Experience 
Rating:
5.0

Convenient self serve option

David K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

michelle p.  |  Overall Experience 
Rating:
5.0

Great experience with On The Way Mini Self Storage! The facility was clean and well maintained, and the staff incredibly courteous. I am very pleased with the service and property provided as I moved my son to and from UGA.

Jennifer R.  |  Overall Experience 
Rating:
5.0

I got charged 1 extra months there. I moved out and cleaned it in September 29. I phoned in the exit on October 5 th. I think the staff is juggling too many things so my message didn't get recorded.

James H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

shannon P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROGER H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAY KEVIN H.  |  Overall Experience 
Rating:
5.0

It was a great storage

William O.  |  Overall Experience 
Rating:
5.0

The storage had rat poop, spider webs and a lot of bugs in there and they were in my stuff too that’s why I changed storage facilities. This storage unit was very dirty and unkept, it needs to be demolished!

Eva T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

chris i.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charles G.  |  Overall Experience 
Rating:
5.0

The storage that was suggested was the perfect size for me. The price was very reasonable better than the one I called an received from another storage place.

Niesha C.  |  Reservation 
Rating:
3.0

I made a storage unit reservation online. I encourage everyone who does this to call and make sure the unit is available. The unit was what I expected & move-in went smoothly.

Cricket K.  |  Reservation 
Rating:
5.0

Very easy to deal, and storage seems to be in a safe location. There is a $10 administration fee that is not mentioned in the website.

Natalia C.  |  Reservation 
Rating:
4.0

They were very easy to deal with, and it was fast to sign the contract for the storage. Be aware that there is a $10 administration fee charged in the first month.

Natalia C.  |  Reservation 
Rating:
3.0

It took a long time to figure out my storage number. I was in On the way for 40 minutes which was inconvenient and organized but the man who helped me was very helpful and kind.

Ken N.  |  Reservation 
Rating:
5.0

Courteous staff, good service. Hard to find today.

ROBERT O.  |  Overall Experience 
Rating:
4.0

None

JAMES T.  |  Overall Experience 
Rating:
1.0

I got there upon making reservations with someone over the phone.. only to be told that they didn’t have any storages available. A total waste of time! If I could give no stars I would. Horrible!!

veronica h.  |  Reservation 
Rating:
2.0

We had to remove our rv because they were expanding and could no longer provide parking. No problems for 3 years, but we discovered last week that the battery had been stolen and lines cut.

CAROLE H.  |  Overall Experience 
Rating:
4.0

Good customer service

GREGORY G.  |  First Impressions 
Rating:
2.0

terrible communication, decent storage space. Should mention it was located at a gas station.

Privacy R.  |  First Impressions 
Rating:
4.0

Facility was clean, great location.

Privacy R.  |  First Impressions 
Rating:
3.0

Easy check-in and storage facility was nice. Even though I knew the units were not located next to the check-in site prior to booking, online information about the exact location was unclear.

Privacy R.  |  First Impressions 
Rating:
3.0

did not utilize

Privacy R.  |  First Impressions 
Rating:
3.0

It’s nice. Nothing special. But grateful it’s in a convenient spot from our temporary home.

TINA S.  |  First Impressions 
Rating:
4.0

Check in was fairly simple and completed at a convenience store near UGA/Athens. The facility was a few miles away, but easy to find and clean. Space was clean and door operated as it should.

JEFFREY A.  |  First Impressions 
Rating:
3.0

This facility was not quite what I expected,due to the fact that the storage unit is a couple of miles away from the office,but the staff were friendly,helpful,and efficient.

Privacy R.  |  First Impressions 
Rating:
5.0

we had to cancel this reservation. Staff was wonderful and we will use them again.

Privacy R.  |  First Impressions 
Rating:
3.0

Good customer service experience.

Privacy R.  |  First Impressions 
Rating:
1.0

I was unable to complete the storage process due to a miscommunication on the details involving it.

Privacy R.  |  First Impressions 
Rating:
3.0

Great

Privacy R.  |  First Impressions 
Rating:
3.0

Did not utilize service.

Privacy R.  |  First Impressions 
Rating:
1.0

The times on the website were incorrect. You check in at a very busy convience store at a different location.The clerks are rude except 1.

Privacy R.  |  First Impressions 
Rating:
4.0

People at the store was friendly and helpful, but they sold me a lock that did not fit my storage unit. They fully refunded me. I still didn`t move my furniture, but the storage seems to be alright.

Privacy R.  |  First Impressions 
Rating:
1.0

Had to register at 1 location and drive to another to the unit - 90 min checkin time - Uhaul site said 1st month free - NOPE- VERY unhappy.

Privacy R.  |  First Impressions 
Rating:
5.0

Good location, with great customer service.

Privacy R.  |  First Impressions 
Rating:
5.0

Great service, clean and secure unit -

Privacy R.  |  First Impressions 
Rating:
5.0

Good service, clean secure units - very pleased

Privacy R.  |  First Impressions 
Rating:
3.0

Card did not work when first arrived however, contacted the office and they responded immediately. Facility very clean.

Privacy R.  |  First Impressions 
Rating:
3.0

Somewhat slow service due to volume, but everything was pretty good.

Privacy R.  |  First Impressions 
Rating:
1.0

The storage unit doesn`t come with alock. The ceiling is falling down with insulation coming out and the charges were higher than what we were quoted when we reserved the unit.

Privacy R.  |  First Impressions 
Rating:
3.0

Very accomodating

Privacy R.  |  First Impressions 
Rating:
3.0

Be aware that the storage unit is not at the address listed! The actual unit was off of Atlanta hwy. Had to wait 30 mins at the gas station to get the key. Unit was clean and didn`t seem too hot.

Privacy R.  |  First Impressions 
Rating:
2.0

The storage unit is fine, but was disappointed at its location. Address is listed on Baxter, however, we had to go to a unit off of Atlanta Hwy. Not as convenient as we expected.

Privacy R.  |  First Impressions 
Rating:
5.0

Move in was quick and easy, facility and location really good, and service good.

Privacy R.  |  First Impressions 
Rating:
5.0

Unit was in great condition and I am very pleased with it. Also great customer service and a great location.

Privacy R.  |  First Impressions 
Rating:
3.0

The entire process was fine, I have no complaints, and everything met my expectations. I wouldn`t say it is the best place, but its definitely not the worst.

Privacy R.  |  First Impressions 
Rating:
3.0

Pulling up my reservation wasn`t a problem and didn`t take very long, the cashier was nice a professional. The actual unit was clean and pretty much what I expected.

Privacy R.  |  First Impressions 
Rating:
1.0

Very unclear about location of actual unit, not just where you pick up the key for it. Got charged twice. Canceled reservation

Privacy R.  |  First Impressions 
Rating:
5.0

The unit was very clean and dry and large enough for all my stuff! It is also in a nice area, fenced and easy to get to.

Privacy R.  |  First Impressions 
Rating:
3.0

The storage unit was free of debris, but the facility claims to be climate controlled, but the storage unit that I received seems to be too warm to be climate controlled.

Privacy R.  |  First Impressions 
Rating:
2.0

Didn`t use

Privacy R.  |  First Impressions 
Rating:
5.0

Clean and cool in temp. Easy to get to unit.

Privacy R.  |  First Impressions 
Rating:
4.0

Very friendly service. Easy registration process. Overall, quite pleasant experience.

Privacy R.  |  First Impressions 
Rating:
3.0

The first locker I had was very hard to open but the second locker I got worked well

Privacy R.  |  First Impressions 
Rating:
4.0

After packing everything up we discovered we wouldn`t need to store anything so we cancelled our reservation.

Privacy R.  |  First Impressions 
Rating:
2.0

There was no mention that the facility was owned by On the Way,or that there would be an additional $10 charge after we made the reservation.

Privacy R.  |  First Impressions 
Rating:
3.0

I ended up not moving in, but the girl who did my reservation was really helpful.

Privacy R.  |  First Impressions 
No reviews have been submitted for this location.

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