Customer Reviews for Oaklawn Car Wash Inc
(U-Haul Neighborhood Dealer)

602 reviews

801 Oaklawn Ave   Cranston, RI 02920
(Rt 5)

(401) 946-5019

Location Hours

  • Mon-Sat: 8 am - 3:30 pm
  • Sun: 8 am - 11:30 am
Special Operating Hours
  • 12/6/2021: Closed

Services at this Location:

Contact Us

(401) 946-5019

801 Oaklawn Ave
Cranston, RI 02920
(Rt 5)

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 3:30 pm
  • Sun: 8 am - 11:30 am
Special Operating Hours
  • 12/6/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

I was very pleased with how clean the truck was and the availability of the truck..I needed the truck for an extra week in a half and I had no problems what so ever.i would highly recommend Oaklawn car wash for uhaul rentals.

ron H. 
Rating:
4.0

Customer did not leave a comment.

Noereem M. 
Rating:
5.0

Great experience

Gabriella C. 
Rating:
5.0

Location was outstanding. Staff was super friendly and vehicle was exactly what I needed. Nice work.

MARK P. 
Rating:
5.0

Customer did not leave a comment.

Davis T. 
Rating:
5.0

Customer did not leave a comment.

joe H. 
Rating:
5.0

The people are great service is great trucks are great and have been a repeat customer over the yesrd

Greg D. 
Rating:
5.0

The mobile U-Haul site froze on the terms and conditions page and Iw was unable to get to the next page with the combination to access the lockbox for the truck key. Thankfully, an employee of the pick up location was there and able to open the lockbox for us.

Scott C. 
Rating:
3.0

Pick up was scheduled at 10 AM. I had to call local dealer to find out. UHaul Central called me at 9:51 while I was driving to location I had called, against the law to talk on phone while driving here, did not take call. The local dealership told me where pick up was, half way across State. They only told me time not location when I called day before. Lucky to be in RI. Not very organized.

Charles C. 
Rating:
3.0

Customer did not leave a comment.

frank M. 
Rating:
4.0

Customer did not leave a comment.

john K. 
Rating:
5.0

Customer did not leave a comment.

Matthew M. 
Rating:
5.0

Customer did not leave a comment.

Jeanfrancois L. 
Rating:
5.0

Excellent service

joanne B. 
Rating:
5.0

Noting very professional

Alejandro D. 
Rating:
5.0

good parking area to leave my vehicle for the day, pick up on Sunday using 24/7 app. but counterperson Maria at this location car wash was a big help, came prepared with a broom to sweep but the truck was clean, dropped off after hours using the cell app, to verify miles, fuel tank level, and condition of the truck, got the bigger truck to do one trip and free up family who helped to get home to watch football game,

michael M. 
Rating:
4.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Was very easy and quick to do. They were very friendly and helpful. Took no time to go in and pick up truck. Easy in, easy out.

Michael L. 
Rating:
5.0

I attempted to pick up/drop off my rental using the U-Haul app. This approach was a complete disaster. I couldn't reset my password despite multiple attempts. If it wasn't for the service from the folks at oaklawn car wash I am not sure it would have been a successful transaction. Furthermore, I got a message from U-Haul a day later indicating my truck was never returned after returning it at 1:20 PM the same day of rental. When I called per request of said message the service rep had not clue that my rental was returned the same day it was rented.

James B. 
Rating:
4.0

Customer did not leave a comment.

Javier A. 
Rating:
5.0

U-Haul is the best thing happening I have no complain at all

Antoine A. 
Rating:
5.0

Great customer service

valerie D. 
Rating:
5.0

Oaklawn Car best & easy rentals& car wash in R.I. Thank you so much again for everything Maria , I appreciate you very much 👍🙌🙏❤️🥰

LORI D. 
Rating:
5.0

Friendly, helpful and knowledgeable staff. Would recommend this location for U-Haul rentals.

Mark F. 
Rating:
5.0

Customer did not leave a comment.

david D. 
Rating:
5.0

Windshield wipers stopped working during a rain storm. The radio also stopped working.

Kevin D. 
Rating:
5.0

Customer did not leave a comment.

Nicholas A. 
Rating:
1.0

Customer did not leave a comment.

DANIELLE L. 
Rating:
5.0

No problems. Every question answered in detail. The service in person was fast and uncomplicated. Pick up and drop off went smoothly. I'd use these folks anytime.

linda C. 
Rating:
5.0

Customer did not leave a comment.

Joseph B. 
Rating:
5.0

Service was great. Maria was fantastic.

Paul P. 
Rating:
5.0

Ozzie was a huge help everything went perfect and we're really happy that you opened as of one week ago

Crystal L. 
Rating:
5.0

From initiating the reservation to the pick up to the drop off, my entire experience was great.

Detlamphone V. 
Rating:
5.0

Customer did not leave a comment.

richard V. 
Rating:
4.0

Left front tire has a slow leak ... needs attention. Service rep at the Oaklawn Car Wash was above average good. She went out of her way to find me the best rental deal for my needs.

frank C. 
Rating:
5.0

Customer did not leave a comment.

Shawn C. 
Rating:
5.0

This was a last minute rental request. Once again MARIA came through for us and called me directly with rental options. That's why we keep coming back! NO improvements needed!

Leslie C. 
Rating:
3.0

Customer did not leave a comment.

Ben C. 
Rating:
5.0

Customer did not leave a comment.

cheryl S. 
Rating:
5.0

Advertised rental fee was much less than actual charges for just the rental itself minus xtra mileage or any extras. I Found this misleading until review of final invoice.

blake D. 
Rating:
5.0

This location was great but it was not the location that I chose to pick up my vehicle. I was supposed to pick my vehicle up in North Kingstown and received a call about two hours before i was scheduled to pick up my vehicle and told that they did not have a vehicle available for pick up and said that i needed to go to the Cranston location. I asked if they could have the vehicle delivered to the North Kingston location for me to pick it up. They were not helpful and would not entertain my request at all. I was very happy with the vehicle and with the location that i picked it up at but very disappointed that I had to go to the other location to pick the vehicle up. This was not an issue created by me and I think that the original location should have been more helpful and went the extra mile to get a vehicle to the original location that i rented from. I will rent from your company again but not from the location in North Kingstown.

Thomas H. 
Rating:
4.0

Let the customer know the size of the gas tank. Then it's an easy calculation of how how many gallons to replace. For example: if the vehicle has a 30 gallon tank and you used 1/4 of a tank, multiply .25x30 which is 7.5 gallons.

lisa F. 
Rating:
5.0

Customer did not leave a comment.

stephen C. 
Rating:
5.0

The truck had a broken exhaust. Had to take the truck from RI to Maine. Could smell exhaust inside the cab. Will not rent from Uhaul again.

Bob P. 
Rating:
5.0

Great service

Mona M. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL N. 
Rating:
5.0

Customer did not leave a comment.

Matthew P. 
Rating:
5.0

As always, this was an excellent experience...I wanted to "edit" my reservation and make it for 2 days instead of 1...I did it online at night but could not "edit" instead I had to reserve for an additional day...the next thing I know, I get a text message from MARIA asking if I wanted her to "edit" the original reservation for 2 days instead of having to come in after day 1 and re-reserve for day 2...WHAT CUSTOMER SERVICE! She is the BEST!!!!

Leslie C. 
Rating:
5.0

Customer did not leave a comment.

deborah Q. 
Rating:
5.0

Customer did not leave a comment.

PAUL W. 
Rating:
5.0

Customer did not leave a comment.

david D. 
Rating:
3.0

Customer did not leave a comment.

EDWARD R. 
Rating:
5.0

Very helpful service. Excellent experience. No problems at all.

DAVID M. 
Rating:
5.0

Customer did not leave a comment.

Henry D. 
Rating:
5.0

Customer did not leave a comment.

david D. 
Rating:
5.0

No improvement needed and the customer service was excellent, both professional and friendly.

albert G. 
Rating:
5.0

Customer did not leave a comment.

Joe S. 
Rating:
5.0

Customer did not leave a comment.

Gerald S. 
Rating:
5.0

Once again I have to give this U-Haul experience an excellent rating! We appreciate the ease of rental; the cleanliness of the van(s); the terrific customer service. Our contact, Maria, is awesome. I can text her to make adjustments in my rental and she works with me to be flexible and accommodating. We will be back!

Leslie C. 
Rating:
5.0

Customer did not leave a comment.

Frank S. 
Rating:
5.0

Customer did not leave a comment.

carol S. 
Rating:
5.0

Always smooth at this spot, trucks are great, nice people, in & out everytime.

Ryan B. 
Rating:
5.0

Once again thank you Maria At Oaklawn Car Wash For Making My Renting So Easy , I Truly Appreciate You Maria

LORI D. 
Rating:
4.0

We rent from here every year , have always returned and know what to expect This time the truck was Very dirty.... last renters were smokers, windows must have been left open because there were pools of water inside the door and arm rest. We went home and wiped everything down and dried out the water. A neon purple large charger (nice one) was left in the truck .... we left it, but clearly no one wiped it down or they would have seen that. We didn't need them, but no blankets or dolly

Mary D. 
Rating:
5.0

Nothing it was great!

Brian M. 
Rating:
5.0

Customer did not leave a comment.

Jennifer S. 
Rating:
5.0

Customer did not leave a comment.

Debra M. 
Rating:
5.0

Customer did not leave a comment.

steven C. 
Rating:
4.0

Customer did not leave a comment.

ROBERT C. 
Rating:
5.0

Customer did not leave a comment.

Richard D. 
Rating:
5.0

Maria you are amazing, always so polite and it's so nice to deal with oaklawn car wash, fast easy way to rent a u-haul and best place to wash your vehicle

LORI D. 
Rating:
5.0

We are "frequent flyers"...renting often... Top notch rental experience every time. This location is fortunate to have such a superb employee as "Maria" because she is able to juggle many "jobs" at the counter while providing the best customer service. We will rent again from this location...

Leslie C. 
Rating:
5.0

No improvements necessary...As always, this location provides excellent customer service; clean vans; flexible hours and returns. Maria, is the best :)

Leslie C. 
Rating:
5.0

Customer did not leave a comment.

Leslie C. 
Rating:
4.0

Customer did not leave a comment.

Amanda C. 
Rating:
1.0

Customer did not leave a comment.

kevin H. 
Rating:
5.0

Customer did not leave a comment.

armelle T. 
Rating:
5.0

Honestly I will not rent again only because of the app and website. Both picking up and dropping off was a COMPLETE nightmare. First it would not allow me to take a photo of my license to pick up it took 45 minutes for no reason at all. Then to drop off would not allow me to take photo of dashboard and finish my drop off instructions. This took another 45 mins of sitting in the dark trying to do this with 2 hungry tired kids and adults. At the end I had to take a personal picture if dashboard and video of me putting the key back in the lock box. The app and website need some help big time it was horrendous!

Kaleena W. 
Rating:
5.0

Customer did not leave a comment.

christine S. 
Rating:
5.0

Customer did not leave a comment.

Marissa H. 
Rating:
3.0

Customer did not leave a comment.

andres M. 
Rating:
5.0

I am a frequent U-Haul customer and see no need for improvement as the service and equipment is always top-notch...One thing I have not mentioned before is the easy access of this location...And customers need not worry if they have to use the drop box to return keys because it is trusted and expedient with follow up receipt. As always...Maria is "the best"!

Leslie C. 
Rating:
5.0

All was handled 100% correctly

larry M. 
Rating:
5.0

Customer did not leave a comment.

jorge H. 
Rating:
5.0

We frequently rent a van...2 or 3 times a month. EVERY time we can count on excellent service, pleasant surroundings and a van that's clean and well maintained. "Maria" is the person we deal with most often. She is a gem!

LESLIE C. 
Rating:
5.0

Everything went as planned

Richard C. 
Rating:
5.0

Everything went well. Don't change a thing,

Richard C. 
Rating:
5.0

This is my go to uhaul location . Helpful and pleasant . A seamless and straight forward experience .

DAVID S. 
Rating:
5.0

Maria at oaklawn car wash make's it so easy to rent a van or truck , and she's very calm & easy to rent from . Thank you so much Maria for always coming through for me , even at the last minute, I truly appreciate you. 🙌🙌🙌🙌🙌🙌🙌🙌🙌

LORI D. 
Rating:
5.0

Customer did not leave a comment.

Zachary E. 
Rating:
5.0

Customer did not leave a comment.

James G. 
Rating:
5.0

Oaklawn Car Wash Best Place To Wash Your Car or Truck & To aren't A Truck or Van . It's Always Fast & Easy . Thank you so much again for everything Maria ! You are the best .

LORI D. 
Rating:
4.0

Customer did not leave a comment.

barbara F. 
Rating:
4.0

Customer did not leave a comment.

Lauren R. 
Rating:
5.0

Customer did not leave a comment.

Joseph B. 
Rating:
5.0

Easy transaction & drop off. Good people!

Danny P. 
Rating:
5.0

We are frequent customers of U-Haul at this location. They are always friendly, efficient and flexible. The equipment is always clean and well maintained.

Leslie C. 
Rating:
5.0

Maria was wonderful. Vehicle was great & all worked out very well. I will return here if I need another rental. Very good experience!

Art P. 
Rating:
5.0

Customer did not leave a comment.

bob P. 
Rating:
5.0

The best location!

Justin M. 
No reviews have been submitted for this location.

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