Customer Reviews for Oakley Self Storage
(U-Haul Neighborhood Dealer)

34 reviews

4700 Main St   Oakley, CA 94561

(925) 392-4680

Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 8 am - 5 pm
  • Sun: 10 am - 4 pm

Services at this Location:

Contact Us

(925) 392-4680

4700 Main St
Oakley, CA 94561

Services at this Location:

Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 8 am - 5 pm
  • Sun: 10 am - 4 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

SAMUEL G. 
Rating:
5.0

I was very impressed with the customer service. She did a great job.

DOUGLAS S. 
Rating:
4.0

Customer did not leave a comment.

DERRICK M. 
Rating:
5.0

Staff was very professional and caring about everything being right for me the customer. Don't find that too many places. This is where I will come for all my u-haul rentals

GWENDOLYN D. 
Rating:
5.0

Customer did not leave a comment.

HENRY G. 
Rating:
3.0

Be available with keys at scheduled appointment, keep the vehicle clean from inside

Mahendra S. 
Rating:
5.0

Quick, friendly and reliable service...

Jonathon S. 
Rating:
5.0

Customer did not leave a comment.

DARRELL V. 
Rating:
5.0

Absolutely the best U-Haul experience I've had in life. Customer service superior and well executed.

RICARDO G. 
Rating:
5.0

Very polite and well mannered staff. They took the time to make sure your needs were meet.

ISHMEL C. 
Rating:
5.0

Customer did not leave a comment.

Terri D. 
Rating:
5.0

They were very helpful thru the whole process. I definitely recommend this location.

ELLEN E. 
Rating:
5.0

Customer did not leave a comment.

JERRY L. 
Rating:
5.0

Customer did not leave a comment.

CHERYL H. 
Rating:
5.0

Great service, I'll be back! I opted out for the “safe move” xtra insurance because my AAA covers everything. I was still charged the $14 though, not sure what happened? Other than that, perfect rental! Jim

James R. 
Rating:
5.0

Customer did not leave a comment.

Rosa H. 
Rating:
5.0

Customer service was great. Give love to the ladies behind the counter. I could not believe how well they handle customers that are rude and demanding. And I definitely will use this place for storage. They run a tight ship and they appear to actually care. Great work ladies, we appreciate you.

Oakley S. 
Rating:
2.0

First they didn't have the U-Haul available for the time I reserved it for and they didn't call me until a few days prior to the rental. We were able to work that out and get it the day prior, but then they didn't have the accessories available that I had booked a month in advance, and didn't let me know until I got to the location to pickup for my move that they were not available. It put me in a sticky situation.

TAMARA C. 
Rating:
5.0

Customer did not leave a comment.

DAGO D. 
Rating:
5.0

nothing - excellent & knowledgeable staff, nice location, and the equipment worked as planned.

Pallab C. 
Rating:
4.0

Customer did not leave a comment.

Jonathan I. 
Rating:
5.0

Customer did not leave a comment.

Alexys D. 
Rating:
5.0

Customer did not leave a comment.

cheryl H. 
Rating:
5.0

Customer did not leave a comment.

HASANI T. 
Rating:
5.0

The young lady who helped me was courteous, knowledgeable and efficient. She had great customer service skills. I would highly recommend this location to a friend!

Kris K. 
Rating:
5.0

Customer did not leave a comment.

robert M. 
Rating:
5.0

Customer did not leave a comment.

Evelyn A. 
Rating:
5.0

The manager was very nice and accommodating. Great place to rent from.

THEA MARIE G. 
Rating:
5.0

The only complaint I had was the fact that I had to ride about an hour and 1/2 to another location to pick up my tow dolly, it took me a total of 4 hours to pick up the rental truck from Oakley and tow dolly from Petaluma before I got home. It was very tiring and inconvenient.

SHARITA G. 
Rating:
5.0

Kathy was wonderful and regarding the truck I rented. The bed was dirty but I'm not blaming Kathy. The prior renter IS RESPONSIBLE FOR CLEANING, not Kathy and her employees.

ANDRE W. 
Rating:
3.0

Be better at explaining your pricing per mile

Orion H. 
Rating:
3.0

The storage site is 2 weeks old, they did not have a drop for the key. We dropped it off after hours, so it was extremely irritating to drop the truck, finish on the app and then have to come back the next morning to return the key again. Staff was friendly but did not offer any apology for the inconvenience.

Eden M. 
Rating:
5.0

N/a

JJUAN B. 
Rating:
4.0

Customer did not leave a comment.

Frank V. 
No reviews have been submitted for this location.

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