Customer Reviews for Oasis & I-5 Rentals

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Oasis & I-5 Rentals

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Bernard V. on

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Customer did not leave a comment.

RICHARD H. on

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Truck seems loose on the freeway at 55mph. Broken tie downs dirty cargo area. Customer service guy was very nice

Marcus E. on

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Customer did not leave a comment.

Andrea W. on

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There were Cock Roaches (20 to 30–not 2 or 3) scurrying around in the cargo box of the truck when I opened the back to start loading it. Very grossed out and not thrilled at the prospect of them getting into my boxes and taking up residence in my storage unit in and among my belongings!!!

tony M. on

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Just great service!

Steph D. on

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This place was grubby; no, filthy. The trailer I rented hadn't seen a wash in months. This was my second and last time renting from these guys.

Suzanne C. on

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Customer did not leave a comment.

Pamela W. on

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I have always had a wonderful experience with this particular site and the man that runs it

Steven S. on

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The truck I rented had a siphon hose coming from the gas tank hanging below the truck onto the ground Apparently someone cut the gas fill line and put the hose into the tank

Cody V. on

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The office was disgusting. It looked like it hadn’t been cleaned in 5 years, there was clutter everywhere, dust on everything, and what even looked like an old dried up piece of fruit on the floor. Also the vehicle hadn’t been filled with gas, it was at 1/4 of a tank, and none of the trip logs on the odometer had been zeroed out.

LORI K. on

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It is thee best place in Redding to rent uhauls

Robert M. on

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amaya R. on

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The man working here was completely rude and did not help us at all. The car was dirty with crumbs and on top of it the air bag light said it needed to be maintained. The towing equipment we got was all messed up and tangled. We had to undo the whole tighteners because the straps were not fed into it properly nor was the the equipment put on well. The office was small full of clutter and stunk of cigarettes. This man tried to charge 401.95 USD to 4 of our Credit cards because our amount was pending and was not “approved” but already taken from our account. He then took our card to swipe it again to change our original card with another 401.95 USD when he stated he was only going to charge the 16$ we owed because we went over our miles. He did not want to help us at all and seemed irritated when we first came in to get the truck. I am appalled by the way this situation was handled and furious that he tried to charge 4 cards with 401.95 USD. The women he called as well ( crystal his traffic manager or something) was told all the wrong information and was no help until we had to talk to a corporate manager about the situation. He would not let us leave as well until the pending amount was approved. Which it was just not the second charge of 401.95. I have never experienced such terrible service With this company and I have had a lot of patience when returning the equipment. I HIGHLY do NOT recommend this place at all and would have picked the other uhaul in Redding if they had the equipment. I will NOT be returning to this sexist and rude mans uhaul.

george G. on

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Elizabeth W. on

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Djuana F. on

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Janet A. on

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Paul D. on

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These people always do a great job !

KEVIN C. on

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Chain missing from car hauler and the tire strap is twisted and could not be untwisted.

Tibor T. on

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Overall good

George L. on

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Customer did not leave a comment.

Dianna M. on

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The guy smokes inside the building, the truck was damaged and smelled like pot REALLY BAD and was filthy. It had cigarette butts and trash in the back and a layer of pollen from the pot, we had to clean it out before we could even use it. When we returned it they tried to say that WE did the damage to the truck... It was like that when we got it, they were trying to scam us. They also tried to charge us a cleaning fee.... NO WAY!! DO NOT USE THIS LOCATION!!! WARNING WILL ROBINSON WARNING!!!

BILLY D. on

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Excellent service

Benjamin Y. on

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Office definately looks like it's also a home, and not in a good way. Lots of paper and items stacked around the office propane heaters being used to heat the office. Outside porch area looks like something you would find in a redneck trailer park. Attendant was friendly, but office area smelled lile cigarettes and nothing looked clean and sanitary. When paperwork was finished, attendant didnt even take me to my trailer, he pointed me in the general direction of where it was parked and I had to confirm wich trailer off the rental agreement. Nobody around to help attach trailer and most importantly there was nobody to assist with a safety light check! Trailer also had some gravel in it from the previous rental.

DEBBIE M. on

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Seems like there were hidden fees the environmental fee and the tax fee things that were discussed was told that the car dolly was 54.95 but not each day.

Mark R. on

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TODD E. on

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KRYSTAL M. on

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I bought 80 dollars in gas and used like 5 dollars worth and i dint get a refund

Gerald D. on

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Give “ trailer back up “ lessons. Lol just teasing . I’m not very good . A helpful man with glasses walked me through it. I very much appreciated his help. Instead of going to the big uhaul in Redding. Your place is a very nice alternative. Thank you - jerry DeLemos.

Joseph M. on

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not a thing. fast and friendly.

Ben O. on

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Two unfriendly wolf dogs kenneld in front of store. Inside reeked of cigarettes and employees had no form of communication other than yelling each other’s name. By far the worst uhaul experience I’ve had.

DANIEL A. on

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Charging per mile is ridiculous on top of that it was an extra 10 cents per mile at this location compared to what online website said I'm better off going to an enterprise and renting a truck or a dealership they dont charge per mile.

DANA A. on

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george G. on

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ed B. on

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smashed lights on trailer and they did not tighten it to truck properly....glad I checked it and had to re-tighten the coupler several times.

Shellie C. on

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Vehicle had zero coolant or oil in it. Start to smoke within 1 mile. This center had no other options to give me. I had to wait for 2 1/2 hours for U haul roadside service and then get a new one. From a different location!

Brian W. on

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KELLY K. on

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Explain how much the mileage is added onto the overall cost.

tim E. on

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The only complaint I have is the high cost of renting a pickup

William B. on

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The office inside looked like an abandoned shed. Very dirty and unkempt. The man filling out my order looked homeless. I went there with my sister and friend. They went outside couldn't stand being inside. So surprised to see this environment for a U haul location.

rebecca M. on

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Not a thing.

PAUL B. on

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In my many experiences with UHAUL I always marvel that your computer system is outdated and the process takes so long. This is definitely not a cut on your representative. He was great. It's the system. But you have what I need when I need it.

jeanise K. on

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Fredrick A. on

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Great experience

MARCY W. on

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Nicest Movers. Worked Very Hard. Very Nice & Professional! Couldn’t Ask For Anyone Better!!

holly C. on

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Paul D. on

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in and out ! ... fantastic !

laurie V. on

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Cherie C. on

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This guy charged me for 3 extra days even though I returned the trailer a day early. Now, Uhaul is "looking" into it and won't reverse the charges. They just keep sending me the copy of the contract, which proves me right.

Gabriana O. on

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Baljit S. on

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Don’t let people smoke in all vehicles.

Kevin V. on

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The location was fine, the reservation system was horrible. It was a very bad experience.

ANDRE S. on

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Customer did not leave a comment.

Becky Jo B. on

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Your rep went above and beyond to help me!! Kept me informed as to the status of the truck, since the previous customer kept the truck longer. I ALWAYS use U-Haul!! Love you!!

Steven Y. on

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It was your company store on Cypress I would never recommend to anyone Poor rating bad service. I reserved a cargo trailer from Cypress 4 days in advance of my pickup date. Arrived there they had no trailer offered no help after I traveled 80 miles to pick it up. They couldn't even give me a phone call to tell me they didn't have the trailer. I was not happy about it and one of your counter people acted like he could care less and was a smart ass to me! I had 4 movers making $100 a day each for a move to Oregon. Uhaul cost me time and money because because of employees that just don't care .... Ill never go back there. I found a trailer that would work at Oasis, not enclosed but I made it work. Your main yard on Cypress in Redding needs some new management and employees !!!! The only employee that seemed to care was A counter person named Ken the rest were rude. Steve Ysunza

PHIL S. on

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great vehicle and it made my weekend perfect !!! not one problem . Dave is a great guy to work with too ! thanks Dave

Thurnapuf V. on

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michelle C. on

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Filthy inside with food crumbs all over sets, floor and dash. The owner smoked inside the truck with the AC on so it was awful 3 hr drive to Sacramento. We could hardly breath and coughed all night long from breathing it in. If I would have know of the condition of the truck I would have never picked it up. Will never do business with that Uhaul location ever again!

Edward W. on

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virgil P. on

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I was in and out in no time, good service, very personable, did not discriminate in any way! had no problem dropping it off at 0300 hr. and i was billed properly, no complaints.

Edward W. on

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Cherry M. on

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I wouldn’t have minded a little instruction.The truck smelled very strongly of weed and the ash tray was full of cigarette butts. Other than those things, the guy at check in was friendly and efficient.

Kelly H. on

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Sarah F. on

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Jack S. on

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Dave S. on

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nathan B. on

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The trailer was really dirty and had alot of dirt and sticks in it.

lisa C. on

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It was really good!

Linda M. on

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Customer did not leave a comment.

steve Z. on

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Our pickup location was changed from 205 E Cypress Ave, Redding, CA to Oasis rd. redding automatically from uhaul. The Cypress location was very helptul but we had to go to Oasis rd to pickup trailer. Had to make 2 trips back and forth. Most frustrating event in a long time! The Oasis location was something out of the Deliverance movie. Wearing old tshirts, very dirty location. Badmouthed Cypress location every chance they had. Very unprofessional.. Would never go there again. Cost me too much time and $$ going back and forth.

Kathy S. on

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The pickup experience was confusing and I was confused. When I told him of my "rental requests" that had been previously ordered and set up he acted like he knew nothing, didn't care and couldn't answer some of my questions. HE DID get the truck right, I think. My son drove the truck for me. The place was a dump and dirty, and the outside was not any better. Poor representation of U-Haul. However, the location was excellent for the area with a gas station right across the block. The man doing the deal was nice but a bit unpredictable in the knowledge he had. Just would. never use them again though. He was not rude or mean. He just didn't seem to know or car about the previous transaction that I was trying to assure myself that everything was correct so I could proceed. He couldn't even pull up my account with my name for a while. Guess he was misspelling it. Don't know, don't care anymore. I got to where I was going and the truck was turned in. So enough of this place for me.

Karen E. on

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It was small, dirty, hot, not well "labeled"--slightly hard to find. Service was okay. Staff friendly. However, would not go there again to pick up equipment.

Jackson O. on

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RON M. on

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Cheryl G. on

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This is a small “satellite” U-Haul location and deals in other services as well as U-Haul rentals. It was not the most inviting place, but it was very convenient for me and the owner was very kind and friendly. Much better customer service than the primary U-Haul facility on E. Cypress. I would definitely consider contacting Oasis & I-5 Rentals for future needs before resorting to the “big store” in town.

ZACHARY A. on

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THERESA S. on

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Small office ...very slow computer

SAM S. on

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HAVE THE OPERATOR CLEAN AND ORGANIZE HIS OFFICE, I WAS AFRAID TO TOUCH ANYTHING

Jamie J. on

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Paul P. on

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Cleaner and more professional. Nice people, just the sight was run down.

Tim B. on

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My original location was at Cypress in Redding, CA where I waited 20 minutes only to find out that my reservation was over booked. Because my 5x8 trailer wasn’t there I was sent 15 minutes north to a very shady location and store and no one was there for almost 30 minutes - that location didn’t have the right rental forms and no supplies - I had to check out and hook up my own trailer then go back to Cypress location to get the supplies I needed. When I returned the trailer to HILLSBORO they indicated I should have been offer some sort of credit - I spent 2 1/2 hours getting a trailer that should have taken a fraction of the time - this was the worst experience ever using uhaul!!

Chris M. on

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Location reeked of Cigarette smoke. Initially, they wanted me to back trailer up to a location beside a Propane Tank. I was tired after a very long trip and told them so. At this point the lady grabbed someone to help and they had me drop the trailer (4x8) and used a dolly to park it.

lesly G. on

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Tried their best to create a better overall experience

Charles P. on

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daryl R. on

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michale T. on

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Gary V. on

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Poor office for customer service. Clerk was very friendly and helpful. Working conditions are poor.

David S. on

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ZACHARY A. on

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Robert E. on

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Waited two hours for delivery of the trailer I rented they were very busy selling propane seems the rental service took a back seat to propane selling also dog pens needed cleaning hair and fecice were visible under the pen covers pretty nasty bad for the dogs too

Nathaniel C. on

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Heather M. on

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Richard L. on

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Billy Ray H. on

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In and out just perfect.

JOHN L. on

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Treat your customers with respect!! At 58 years old this was the worst customer service I have ever experienced. The parking lot is small. It would seem to me my only responsibility is to return the trailer. iif you want the trailer in a perfect spot, put it there yourself, and not with my vehicle. I am not going to allow you to drive my car as you suggested. Terrible, terrible parking lot service. With the treatment I received, I'm shocked they are in business. Office staff was helpful, kind and respectful.

Ralph L. on

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First off your reservation representative sent me to a store that had no trucks available then when I did get one the Interior of cab was filthy and smelled like pot farm. It was only truck available so I needed to take it. When I got to my destination to pick up brand new furniture I found pot leaves all over floor of truck. I swept up a good handful of it and again the smell was terrible. When I returned truck and mentioned this I got an “ oh well” response. Luckily for you there are not a whole lot of options for truck rentals or I would never come back.

donald M. on

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Nice place, nice guy running it. Will return in the future when I need to rent a pickup.

gay M. on

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Customer did not leave a comment.

Lissa D. on

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Kevin V. on

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