Customer Reviews for Oasis & I-5 Rentals

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Oasis & I-5 Rentals

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Michael C.
Rating:

David was very courteous and professional. I did have to travel 4 hours round trip to pick up the truck. Wasn't happy but was thankful for an available truck. Considering all the fires, people were renting trucks to leave the state so there was a shortage of available trucks. Thank you U-haul.

Susan H.
Rating:

I am not happy. I called and set the rental to be picked up at the Cypress location for a 26' one in town trip. I set this up with scheduling not reservations.. BUT the truck was not at the Cypress store...it was at Oasis. This very upsetting plus the sales man was rude and asked me if I wanted to cancel. WHAT IS THE PROBLEM WITH THE CYPRESS STORE??

Teri F.
Rating:

The site was filthy. Beyond Filthy! No where to stand, sit. The manager was watching TV from his chair and the TV was blaring. There were dogs running around and negative signage everywhere. I will never go back there again. You really need to send someone in there.

Keith K.
Rating:

Our reservation was confirmed for 9am. The owner of the business didn't even show up until 9:45am and gave no apologies or explanation for why he was late. The location was filthy and resembled a unkempt junk yard. I would absolutely tell everyone to avoid this location.

ERIC F.
Rating:

Great customer service!

Sara S.
Rating:

Customer did not leave a comment.

RON C.
Rating:

1. Trailer Door so stiff could barely get closed. 2. A/C in truck did not work. Blew hot air most of the time. 3. Gas tank was unable to be complete filled completely. Only to 3/4 4. Window crank handle missing knob

Darin O.
Rating:

Customer did not leave a comment.

lora S.
Rating:

Do you to Covid our escrow was late in closing. We called the U-Haul people our situation. We told him we needed to extend our time. Make a long story short our Movers were delayed by two days which made us have to expand the trailer additional days out. When we returned the trailer the U-Haul company was yelling at my husband he has a mental illness. The man David was yelling at him and his wife and another man in front of people. We did not have any problem paying the extra money for using a U-Haul but they yelled at us because they wanted to run it out to another couple. We do not have cell service at the location we are at in the mountains and cannot tell them we were a few more hours late. I told them we would be in that night or in the morning and we found it in the morning. I am ready to file a lawsuit against U haul Because of how they treated my husband he has a mental illness. Nobody should be yelled at in any business. They also told us they were going to charge us an additional $1800 because we've made them lose a customer. So they threatened us. I will never recommend it

Bradford D.
Rating:

The store is dirty, musty, smells, and the employees are less than helpful. There was little explanation as to the paperwork or process. There was little communication. There was little help. The trailer was filthy on the inside and had a tire that was leaking air I was not told about and only found out when it was flat a couple days later.

Bradley W.
Rating:

Equipment needs to be cleaned. The truck Cabin and windshield were filthy. The location and office are a disaster.

Robert S.
Rating:

i like the friendly service

Darrell S.
Rating:

Customer did not leave a comment.

VALERIE S.
Rating:

Customer did not leave a comment.

Elaine P.
Rating:

Customer did not leave a comment.

allison T.
Rating:

Filthy dirty and the owner was living in a car in the parking lot

Deanna M.
Rating:

Customer did not leave a comment.

Ed B.
Rating:

This location is like something out of a horror move. The people where nice. But location is a disturbing mess.

Natasha W.
Rating:

The guy running is a good guy.

Ronald H.
Rating:

Customer did not leave a comment.

Melanie G.
Rating:

Thank you

Terry L.
Rating:

Customer did not leave a comment.

Dale D.
Rating:

Customer did not leave a comment.

Pedro F.
Rating:

Scary location, with a run down building and a large collection of non-operational vehicles onsite with a subject who looked like a transient living in a car onsite who identified himself as an employee of the business, who told us he was the person responsible for the uhaul returns.

Darrin T.
Rating:

Customer did not leave a comment.

JOHN M.
Rating:

Customer did not leave a comment.

dan L.
Rating:

Customer did not leave a comment.

KAYLA H.
Rating:

Customer did not leave a comment.

Holly C.
Rating:

It was probably the quickest and easiest rental I've done with uhaul in the past 2-3 years. Great service. Thx.

Kenneth C.
Rating:

Customer did not leave a comment.

Donica A.
Rating:

The gentleman was nice and that is the only positive thing about this place. His office was disgusting I'm not against some disorganization and some dirt but I could barely walk in there. The Cargo Van was filthy. It was not cleaned after it went out last time. Their l was coffee splattered all over the inside of the van. From the driver side to the Passanger. I felt like I could not set anything down because the floor in the van was so grimy. I had to wipe the steering wheel down to drive it. If I was not so pressed for time I would have declined the rental. I have lots of pictures to support my comments. I will absolutely never rent from there again. I am very surprised that Uhaul allows someone with this standard to be a vendor for them.

DAVID H.
Rating:

Customer did not leave a comment.

Rolf W.
Rating:

Customer did not leave a comment.

Scott A.
Rating:

Customer did not leave a comment.

Jesse W.
Rating:

Hours posted online say 7am-7pm. I show up at 7:50 am and no one is there. I was supposed to pick up a car dolly at 8 am and had to hit the road. Kept calling, nothing. The owner shows up at 8:10. He apologized and I do forgive him. It is just unreliable business and was frustrating. He also complained about this one guy that was coming over and was rude to him. All things I would never do in front of a customer. I hope this helps.

DAVID A.
Rating:

The equipment was great! However, the office smelled of cigarettes so badly that it gave me a headache.

William T.
Rating:

Customer did not leave a comment.

deborah G.
Rating:

Customer did not leave a comment.

Jeni S.
Rating:

The location is VERY Convenient, always in and out pretty quick there's never a line. Very friendly employees, my only and biggest concern is that I was overcharged and I was Over charged twice on the same transaction. I was told this was fixed But it was not fixed and is now showing as a double overcharge on my debit card statement.

Fred A.
Rating:

Customer did not leave a comment.

ABIGAIL Y.
Rating:

Customer did not leave a comment.

Lisa F.
Rating:

Customer did not leave a comment.

Charles R.
Rating:

Starting fuel gauge reading was incorrect. When shown to attendant, my paperwork was corrected but the computer was not updated. Told me if there was a problem at check-in to have them call him in Redding.

Bernard V.
Rating:

Customer did not leave a comment.

RICHARD H.
Rating:

Truck seems loose on the freeway at 55mph. Broken tie downs dirty cargo area. Customer service guy was very nice

Marcus E.
Rating:

Customer did not leave a comment.

Andrea W.
Rating:

There were Cock Roaches (20 to 30–not 2 or 3) scurrying around in the cargo box of the truck when I opened the back to start loading it. Very grossed out and not thrilled at the prospect of them getting into my boxes and taking up residence in my storage unit in and among my belongings!!!

tony M.
Rating:

Just great service!

Steph D.
Rating:

This place was grubby; no, filthy. The trailer I rented hadn't seen a wash in months. This was my second and last time renting from these guys.

Suzanne C.
Rating:

Customer did not leave a comment.

Pamela W.
Rating:

I have always had a wonderful experience with this particular site and the man that runs it

Steven S.
Rating:

The truck I rented had a siphon hose coming from the gas tank hanging below the truck onto the ground Apparently someone cut the gas fill line and put the hose into the tank

Cody V.
Rating:

The office was disgusting. It looked like it hadn't been cleaned in 5 years, there was clutter everywhere, dust on everything, and what even looked like an old dried up piece of fruit on the floor. Also the vehicle hadn't been filled with gas, it was at 1/4 of a tank, and none of the trip logs on the odometer had been zeroed out.

LORI K.
Rating:

It is thee best place in Redding to rent uhauls

Robert M.
Rating:

Customer did not leave a comment.

amaya R.
Rating:

The man working here was completely rude and did not help us at all. The car was dirty with crumbs and on top of it the air bag light said it needed to be maintained. The towing equipment we got was all messed up and tangled. We had to undo the whole tighteners because the straps were not fed into it properly nor was the the equipment put on well. The office was small full of clutter and stunk of cigarettes. This man tried to charge 401.95 USD to 4 of our Credit cards because our amount was pending and was not “approved” but already taken from our account. He then took our card to swipe it again to change our original card with another 401.95 USD when he stated he was only going to charge the 16$ we owed because we went over our miles. He did not want to help us at all and seemed irritated when we first came in to get the truck. I am appalled by the way this situation was handled and furious that he tried to charge 4 cards with 401.95 USD. The women he called as well ( crystal his traffic manager or something) was told all the wrong information and was no help until we had to talk to a corporate manager about the situation. He would not let us leave as well until the pending amount was approved. Which it was just not the second charge of 401.95. I have never experienced such terrible service With this company and I have had a lot of patience when returning the equipment. I HIGHLY do NOT recommend this place at all and would have picked the other uhaul in Redding if they had the equipment. I will NOT be returning to this sexist and rude mans uhaul.

george G.
Rating:

Customer did not leave a comment.

Elizabeth W.
Rating:

Customer did not leave a comment.

Djuana F.
Rating:

Customer did not leave a comment.

Janet A.
Rating:

Customer did not leave a comment.

Paul D.
Rating:

These people always do a great job !

KEVIN C.
Rating:

Chain missing from car hauler and the tire strap is twisted and could not be untwisted.

Tibor T.
Rating:

Overall good

George L.
Rating:

Customer did not leave a comment.

Dianna M.
Rating:

The guy smokes inside the building, the truck was damaged and smelled like pot REALLY BAD and was filthy. It had cigarette butts and trash in the back and a layer of pollen from the pot, we had to clean it out before we could even use it. When we returned it they tried to say that WE did the damage to the truck... It was like that when we got it, they were trying to scam us. They also tried to charge us a cleaning fee.... NO WAY!! DO NOT USE THIS LOCATION!!! WARNING WILL ROBINSON WARNING!!!

BILLY D.
Rating:

Excellent service

Benjamin Y.
Rating:

Office definately looks like it's also a home, and not in a good way. Lots of paper and items stacked around the office propane heaters being used to heat the office. Outside porch area looks like something you would find in a redneck trailer park. Attendant was friendly, but office area smelled lile cigarettes and nothing looked clean and sanitary. When paperwork was finished, attendant didnt even take me to my trailer, he pointed me in the general direction of where it was parked and I had to confirm wich trailer off the rental agreement. Nobody around to help attach trailer and most importantly there was nobody to assist with a safety light check! Trailer also had some gravel in it from the previous rental.

DEBBIE M.
Rating:

Seems like there were hidden fees the environmental fee and the tax fee things that were discussed was told that the car dolly was 54.95 but not each day.

Mark R.
Rating:

Customer did not leave a comment.

TODD E.
Rating:

Customer did not leave a comment.

KRYSTAL M.
Rating:

I bought 80 dollars in gas and used like 5 dollars worth and i dint get a refund

Gerald D.
Rating:

Give “ trailer back up “ lessons. Lol just teasing . I'm not very good . A helpful man with glasses walked me through it. I very much appreciated his help. Instead of going to the big uhaul in Redding. Your place is a very nice alternative. Thank you - jerry DeLemos.

Joseph M.
Rating:

not a thing. fast and friendly.

Ben O.
Rating:

Two unfriendly wolf dogs kenneld in front of store. Inside reeked of cigarettes and employees had no form of communication other than yelling each other's name. By far the worst uhaul experience I've had.

DANIEL A.
Rating:

Charging per mile is ridiculous on top of that it was an extra 10 cents per mile at this location compared to what online website said I'm better off going to an enterprise and renting a truck or a dealership they dont charge per mile.

DANA A.
Rating:

Customer did not leave a comment.

george G.
Rating:

Customer did not leave a comment.

ed B.
Rating:

smashed lights on trailer and they did not tighten it to truck properly....glad I checked it and had to re-tighten the coupler several times.

Shellie C.
Rating:

Vehicle had zero coolant or oil in it. Start to smoke within 1 mile. This center had no other options to give me. I had to wait for 2 1/2 hours for U haul roadside service and then get a new one. From a different location!

Brian W.
Rating:

Customer did not leave a comment.

KELLY K.
Rating:

Explain how much the mileage is added onto the overall cost.

tim E.
Rating:

The only complaint I have is the high cost of renting a pickup

William B.
Rating:

The office inside looked like an abandoned shed. Very dirty and unkempt. The man filling out my order looked homeless. I went there with my sister and friend. They went outside couldn't stand being inside. So surprised to see this environment for a U haul location.

rebecca M.
Rating:

Not a thing.

PAUL B.
Rating:

In my many experiences with UHAUL I always marvel that your computer system is outdated and the process takes so long. This is definitely not a cut on your representative. He was great. It's the system. But you have what I need when I need it.

jeanise K.
Rating:

Customer did not leave a comment.

Fredrick A.
Rating:

Great experience

MARCY W.
Rating:

Nicest Movers. Worked Very Hard. Very Nice & Professional! Couldn't Ask For Anyone Better!!

holly C.
Rating:

Customer did not leave a comment.

Paul D.
Rating:

in and out ! ... fantastic !

laurie V.
Rating:

Customer did not leave a comment.

Cherie C.
Rating:

This guy charged me for 3 extra days even though I returned the trailer a day early. Now, Uhaul is "looking" into it and won't reverse the charges. They just keep sending me the copy of the contract, which proves me right.

Gabriana O.
Rating:

Customer did not leave a comment.

Baljit S.
Rating:

Don't let people smoke in all vehicles.

Kevin V.
Rating:

The location was fine, the reservation system was horrible. It was a very bad experience.

ANDRE S.
Rating:

Customer did not leave a comment.

Becky Jo B.
Rating:

Your rep went above and beyond to help me!! Kept me informed as to the status of the truck, since the previous customer kept the truck longer. I ALWAYS use U-Haul!! Love you!!

Steven Y.
Rating:

It was your company store on Cypress I would never recommend to anyone Poor rating bad service. I reserved a cargo trailer from Cypress 4 days in advance of my pickup date. Arrived there they had no trailer offered no help after I traveled 80 miles to pick it up. They couldn't even give me a phone call to tell me they didn't have the trailer. I was not happy about it and one of your counter people acted like he could care less and was a smart ass to me! I had 4 movers making $100 a day each for a move to Oregon. Uhaul cost me time and money because because of employees that just don't care .... Ill never go back there. I found a trailer that would work at Oasis, not enclosed but I made it work. Your main yard on Cypress in Redding needs some new management and employees !!!! The only employee that seemed to care was A counter person named Ken the rest were rude. Steve Ysunza

PHIL S.
Rating:

great vehicle and it made my weekend perfect !!! not one problem . Dave is a great guy to work with too ! thanks Dave

Thurnapuf V.
Rating:

Customer did not leave a comment.

No reviews have been submitted for this location.

Back
To Top