Customer Reviews for Oasis Enterprises Inc
(U-Haul Neighborhood Dealer)

298 reviews

2521 N Florida Ave   Alamogordo, NM 88310

(575) 812-8994

Hours

  • Mon–Tue
    8:30 am–5 pm
  • Wednesday
    Closed
  • Thur–Fri
    8:30 am–5 pm
  • Saturday
    9 am–12 pm
  • Sunday
    Closed
Special Operating Hours
  • 11/28/2022: Closed

Services at this Location:

Contact Us

(575) 812-8994

2521 N Florida Ave
Alamogordo, NM 88310

Services at this Location:

Hours

  • Mon–Tue
    8:30 am–5 pm
  • Wednesday
    Closed
  • Thur–Fri
    8:30 am–5 pm
  • Saturday
    9 am–12 pm
  • Sunday
    Closed
Special Operating Hours
  • 11/28/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

diana L. 
Rating:
3.0

Customer did not leave a comment.

Chad H. 
Rating:
5.0

Customer did not leave a comment.

russell M. 
Rating:
5.0

Customer did not leave a comment.

Gina R. 
Rating:
5.0

Jennifer was very professional, polite, and pleasant. Thanks!

Steven N. 
Rating:
5.0

Customer did not leave a comment.

Timothy W. 
Rating:
5.0

Sharon and Jennifer (Owners) were extremely helpful and friendly! Sharon located a closer drop-off location which saved us much needed time after unloading the truck and Jennifer helped us resolve issues with a check engine light and identifying previous damage located on the truck. Thank you!

Phil K. 
Rating:
5.0

Your dealer at this site combined with the dealer on white sands Blvd were great. What a wonderful experience! Thank you, Herb Rettke

HERBERT R. 
Rating:
5.0

The owner and staff are amazing. I'm grateful.

Kimberly P. 
Rating:
1.0

Have the vehicle reserved available. Smelled like an ash tray. Don't call three hours prior to pick up and say it's not available. Don't close 10 min prior to 5. Also if you want me to turn in on line there should be signal in the back lot where I had to park,

Wendy J. 
Rating:
5.0

Customer did not leave a comment.

Timothy B. 
Rating:
4.0

Customer did not leave a comment.

ron W. 
Rating:
5.0

Customer did not leave a comment.

Diana L. 
Rating:
4.0

Thank you for your great customer service.

daniel J. 
Rating:
1.0

I ordered both a regular dolly and an appliance Dolly and didn't receive either but was still charged for both and the truck I received the fuel was completely empty when I first got into the vehicle I almost ran out of gas just trying to make it to a service station.

Cody R. 
Rating:
5.0

She was extremely helpful and very accommodating with our messy schedule. She will be our UHaul of choice now.

Sherman C. 
Rating:
5.0

Customer did not leave a comment.

Kevin P. 
Rating:
5.0

Everyone was great. Helped me hook up and, made sure everything was safe.

Geter H. 
Rating:
5.0

Everything was perfect

TIMOTHY C. 
Rating:
4.0

Customer did not leave a comment.

Satura E. 
Rating:
4.0

Customer did not leave a comment.

Wendee B. 
Rating:
4.0

Customer did not leave a comment.

Dawnelle C. 
Rating:
5.0

Customer did not leave a comment.

Michael V. 
Rating:
5.0

my experience in alamogordo where l had origionally picked up the trailer. staff went the extra mile to get our hitch updated to accomadate the hitch. outstanding

Paul D. 
Rating:
4.0

Customer did not leave a comment.

Jacqueline B. 
Rating:
5.0

Customer did not leave a comment.

DAVID R. 
Rating:
5.0

Customer did not leave a comment.

Ernie D. 
Rating:
5.0

Customer did not leave a comment.

Jose D. 
Rating:
4.0

Customer did not leave a comment.

cindy H. 
Rating:
3.0

Customer did not leave a comment.

Shasta P. 
Rating:
1.0

Get better trained employees and show and show customer appreciation. In the future I will definitely use another company.

Robert A. 
Rating:
1.0

Uhaul had no AC. Did not work was driven 300 miles in 90 degree heat.

Amber M. 
Rating:
5.0

Always have a good experience, the staff are nice & helpful.

ALBERTO H. 
Rating:
3.0

Make reservations at least 2 weeks out.

James N. 
Rating:
4.0

The truck I rented had terrible steering and the trip was the most frightening I've ever had.

Travis F. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Customer did not leave a comment.

Christina M. 
Rating:
4.0

Customer did not leave a comment.

EDWARD S. 
Rating:
2.0

Customer did not leave a comment.

Darren P. 
Rating:
3.0

Customer did not leave a comment.

mike E. 
Rating:
5.0

Customer did not leave a comment.

TROY H. 
Rating:
3.0

Customer did not leave a comment.

Anthony L. 
Rating:
4.0

Maybe bring the truck up to the front so it looks like the equipment has been given the once over for safety. Getting the truck out of the back field left me wondering if it had been checked out and would make the trip. Turns out it was fine but there was a little hesitation about it.

Lisa B. 
Rating:
4.0

I returned the U-Haul at approximately 2:45 pm on a one day rental. Should there be a refund for bringing the vehicle back early? The office was closed when I arrived so I was not able to ask any questions. The container portion was dirty. I guess if you recieve it dirty you can return it dirty. The customer service lady was very pleasant and professional.

Henery M. 
Rating:
5.0

Customer did not leave a comment.

cruceita G. 
Rating:
5.0

Customer did not leave a comment.

Ramón A. 
Rating:
5.0

They checked me in 15 minutes after the store had officially closed. That was awesome, as it saved me from having to check-in online. I appreciated it greatly!

Jonathan T. 
Rating:
5.0

I showed up 15 minutes after they closed and the person there was still willing to check me in, saving me a ton of time since I didn't have to do an after-hours check-in. I really appreciated it!

Emily T. 
Rating:
5.0

Awesome customer service. JENNIFER ...YOU ROCK!! Easy return too.

Roberta P. 
Rating:
4.0

Customer did not leave a comment.

Karl T. 
Rating:
5.0

Customer did not leave a comment.

Joseph W. 
Rating:
4.0

Customer did not leave a comment.

Andrea C. 
Rating:
5.0

Customer did not leave a comment.

james W. 
Rating:
5.0

Great customer Services and very friendly. Also acknowledge with our need in size of truck rent . Thanks a lot . Stay safe all! 🙏👌😊💝

Christian R. 
Rating:
4.0

Customer did not leave a comment.

Brian T. 
Rating:
5.0

Customer did not leave a comment.

Dan K. 
Rating:
5.0

I appreciate their attention and for their insight on having a successful trip and turn-in experience.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

Kristy M. 
Rating:
5.0

Customer did not leave a comment.

Nick L. 
Rating:
5.0

Customer did not leave a comment.

Jilian B. 
Rating:
5.0

Nothing, these ladies were very friendly and helpful.

MARGO J. 
Rating:
5.0

Customer did not leave a comment.

Mark G. 
Rating:
5.0

Customer did not leave a comment.

Edrian G. 
Rating:
5.0

Customer did not leave a comment.

carlos L. 
Rating:
5.0

Customer did not leave a comment.

William K. 
Rating:
5.0

We were very happy with the drop off location. It was very easy to find. The Lady in charge was very friendly, and showed us where to park the trailer, and she asked us how our trip was, and said Have a good day and be safe..

NANCY L. 
Rating:
5.0

Customer did not leave a comment.

Eric Z. 
Rating:
3.0

Good customer service. Thank you.

diana S. 
Rating:
5.0

Customer did not leave a comment.

Victoria T. 
Rating:
1.0

The business was closed when I returned the truck. Was supposed to be open but no one was there!! Poor way to represent UHaul!!!!! Will never do business with this establishment!!!!!!!!!!!!!

John V. 
Rating:
4.0

Customer did not leave a comment.

Tammy B. 
Rating:
5.0

Customer did not leave a comment.

debbi M. 
Rating:
5.0

Customer did not leave a comment.

Terry M. 
Rating:
3.0

It would have been better to know exactly where the vehicle was expected to be parked to avoid any question. A sign or clearly marked spot would be helpful.

Ben B. 
Rating:
5.0

Customer did not leave a comment.

Bill J. 
Rating:
4.0

Customer did not leave a comment.

Jimmy L. 
Rating:
5.0

Customer did not leave a comment.

Eric H. 
Rating:
2.0

No one was at the site. I called the number and left key in the drop box. I forgot to check in the vehicle with the link, and the personnel didn't check in the truck until the next day. I was charged an extra day but customer service removed it when I called.

Martha E. 
Rating:
4.0

Customer did not leave a comment.

Debrah G. 
Rating:
4.0

Customer did not leave a comment.

PAUL A. 
Rating:
5.0

Customer did not leave a comment.

joshua Z. 
Rating:
5.0

I would like to buy this trailer or one just like it when available.

Raymond V. 
Rating:
5.0

Friendly convenient service and a great truck!

ROBERT P. 
Rating:
5.0

Customer did not leave a comment.

Raymond V. 
Rating:
1.0

The older women there was not helpful at all and very rude. The younger women was very nice to us and polite and helpful.

MATHEW K. 
Rating:
1.0

The older woman who was helping us was truly the worst. The younger women was very nice and helpful though.

MATHEW K. 
Rating:
5.0

Don't change a thing , everything was perfect . Pick up and drop off super fast service.. Sharon is a delight to work with extremely helpful and a great sense of humor.. thank You. Susan D.

Susan D. 
Rating:
2.0

My complaint has to do with the final payment being made. Apparently the U-Haul computer system was down and the folks could not change the payment from one card to another. At one point, they were saying that U-Haul couldn't accept cash! The matter was finally solved by the regional manager but the delay in making the return took over an hour. Additionally, there is only one person at this location that can do all transactions and they were out of the office. The person tending the office could not help us as they had no way of accessing the computer information. We had to wait an additional 30 minutes for the office person to return.

SUSAN T. 
Rating:
3.0

Customer did not leave a comment.

Karen P. 
Rating:
3.0

The lady at the U-Haul location is awesome!!! Very nice, very friendly. The mobile pickup/dropoff process leaves much to be desired.vI had problems getting it started, had to wait on hold for almost an hour total before I got help, and the pictures if the truck condition on the pickup form looked nothing like the truck's actual condition in person. At dropoff the mobile process didn't work at all Pictures would not upload. It took another 20 minutes on hold to get help again. Person at Oasis rating - 5 stars. Everything else rating - 1 star

MICHAEL A. 
Rating:
5.0

Customer did not leave a comment.

LETITIA H. 
Rating:
3.0

Customer did not leave a comment.

John G. 
Rating:
4.0

Customer did not leave a comment.

Edward H. 
Rating:
5.0

Customer did not leave a comment.

NE'HEAVEN S. 
Rating:
5.0

Customer did not leave a comment.

Esther R. 
Rating:
5.0

Customer did not leave a comment.

paul E. 
Rating:
5.0

Customer did not leave a comment.

Edward Z. 
Rating:
4.0

Customer did not leave a comment.

JAMIE V. 
Rating:
4.0

Customer did not leave a comment.

Samuel K. 
Rating:
4.0

Customer did not leave a comment.

RaeAnn D. 
No reviews have been submitted for this location.

Additional Services at this Location

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