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PAUL M.
Customer Reviews for Oasis Hotel
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Make it easier for someone get ahold of someone at the Ursula agency in Cache Creek with a phone number in case you have problem with your pick up
Gerald M.When I moved, they sent me to a drop off location that was no longer in business, so I had to make a 100 km detour. 2 months later they charge me $300 because I went over my mileage. What the heck u-haul???
James T.hours are not posted, personnel was not there at 4:30 Friday or again at 09:00 Mondaycausing me to take the vehicle home on friday using more gas and more mileage which in turn was an additional charge on return. not impressed
Bradley W.There was no one there!! Called the number and it was not available. Called your dispatch and they got someone to come see us. She was the bar tender. Did the best she could but essentially not her job.
judy T.it took over two hours to get contract done and still did not get straighntened out properly tried phoningw ill not return calls
John S.Had a very hard time contacting the person in charge.
JANET A.Less expensive
Briar K.This is the third time I've dropped a truck at this location. It's not unusual to have to use the drop box for the key. Easy to find and the emailed receipt shows up within a few hours.
Linda B.Friendly staff
RANBIR D.Did not see any workers someone else phoned in and was told to tell me to leave the trailer there but they wouldn't come down and interact with me.
Kyrsta P.Lower the rental rate on local rental
Dominic D.I've rented many trucks , this was absolutely terrible this time
kevin H.No one at location, even when office was open. Waited 30 minutes, no one on site. Dropped trailer, left phone message. Never received call back about dropped trailer. Not sure how anyone could get a rental at this location with no one working there.
Daniel S.No improvements needed at this location. He manages it expertly.
Burnis T.It was a little confusing as to where to drop the rental. No signs, but an employee showed up quickly and was very pleasant.
Linda B.Used uhaul app to return . Wifi was horrible so had few problems, finally gave up and put key in box and left
Tom C.Had to leave my car behind as they did not have a car Dolly to tow behind truck and very little time to find one.When your moving at the end of the month everything has to enlign.Since I booked a week before I should have been notified days before so I could cancel truck and make other plans.
Mackenzie E.Over and beyond excellent service! Owner is awesome, will definitely recommend this location to anyone.
JODY L.There was a number to call which I did. I was told to drop the trailer off by the other trailers and they would email me paperwork later in the day. I was not sent anything. Not very professional..
Greg B.The location manager was not on site and I had to wait. It took an hour to get the document ready, which I had applied online for. When it came to driving the truck it had a strong marijuana smell , for which I am highly allergic to.
Ingrid L.Didn't even use it due to road closer to Abbotsford BC
DORILDA W.No attendant working but key dropbox and truck parking were easy to find. Overall easy process.
Ciaran C.Excellent and gracious support from the individual who processed our return. The location looked a little run down and there was some confusion about how to access the office.
susan P.The operator went far and above good service to help us out of a difficult situation. We contacted him after our personal truck broke down and we needed a rental to get us to our destination. He came in on a Sat. evening to assist.
DAVID G.I did not do the drop off of the vehicle so I cannot answer these questions
Alison C.There was no one to drop off a key to, and no sign to tell you where to go. We walked into the pub to ask and he said that the guy wasn't available so we left it with him. I told him about the trolly missing but also, the truck would rev high and it made me nervous to be driving.
KIRSTEN C.Difficult to find office. Needs better signage.
Glen F.UHAUL IS A JOKE AND DO NOT LOOK AFTER CUSTOMER NEEDS AND AND NOT UNDERSTANDING OR HELPFUL
Bob B.