You need to have the one trip vehicles within a reasonable distance for the customer to pick up. I had to drive from Langley to cashe creek to pick up the 15’ truck I rented. Then I had to drive back and pack because I was moving to Alberta the next day. Absolutely unacceptable. You also need to change the 24hr policy to let customers know if they even have the truck or not. You can’t plan a one way trip on a maybe. People have commitments.
TERRY M
Oasis Hotel
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Cache Creek, BC V0K1H0
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Customer Reviews
- 5.0 Average Customer Rating
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Very well managed
William HMake it easier for someone get ahold of someone at the Ursula agency in Cache Creek with a phone number in case you have problem with your pick up
Gerald MWhen I moved, they sent me to a drop off location that was no longer in business, so I had to make a 100 km detour. 2 months later they charge me $300 because I went over my mileage. What the heck u-haul???
James Thours are not posted, personnel was not there at 4:30 Friday or again at 09:00 Mondaycausing me to take the vehicle home on friday using more gas and more mileage which in turn was an additional charge on return. not impressed
Bradley W