Customer Reviews for Obies 24 Hour Towing and Service

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Obies 24 Hour Towing and Service

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don z. on

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everything was very good. Julie helped in getting me a truck earlier then was originally scheduled and young man was very pleasant and helpful when I picked up the truck.

Ashley B. on

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Very friendly, helpful and accommodating, just tricky to find. But otherwise great.

Nathaniel A. on

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It's pretty much out of anyone's control at this point, but Obie's was *really* hard to find. We drove past and wound up all the way in Galena (there were very few obvious spots to turn around), and then drove past it again going back towards Dubuque, and only found the entrance after stopping and asking directions (and even then it was not easy to spot). Driving a 26' van across four active railroad tracks was also more of an element of danger than I needed at that stage of the move. (Obie's itself was very nice, and the gentleman I spoke with was friendly and helpful. It was just a major chore getting to the parking lot.)

Alex M. on

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Don H. on

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Experience was all good. I even forgot to shut the uhaul door and immediately got a call as I was driving away. They were all over it!!!

James J. on

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We had one disappointing set back with this location but in the end it all worked out but in the future when the option to pick up at an earlier time is given someone has to make sure that is in fact true. For example, we were told if we could get to Obie's before 11am on Saturday we could pick up truck then if not we couldn't get it until 9am Monday. When we arrived 10am on Saturday morning no one was around to receive us. No big deal just a suggestion. Thank you.

James A. on

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Catherine R. on

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Dawn P. on

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DAN B. on

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Picked up trailer in Cortez, CO on 10/2/18. $278.07 cleared my bank on 10/4/18. Turned in trailer early AM 10/9/18 - as per proposed contract in Cortez. Not sure why charged extra day of $20 - however, charge cleared my bank on 10/11/18 for $28.00! Why was I told paid in full when picked up and then charged extra day AFTER I turned it in? - I was not told this at the time when I turned it in. No happy about this!!!

Jonathan H. on

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Michael Q. on

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Julia R. on

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joan h. on

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Not having a full gas tank makes the moving experience even more stressful as I now needed to make an extra stop on a day with too much activity! Please consider returning to having a full tank, thanks

Jeff B. on

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Timothy H. on

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Unit was dirty. Facility was had to access crossing 3 set of railroad tracks. Exiting crosses the same tracks uphill to a divided highway. Not easy. People were friendly and provided prompt service.

anthony b. on

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I check into renting a 5by8 pull type on line and the price was 61 dollars. But when i went there he had asked me if i wanted insurance i said no.Then he said $101 i was like what the hell he said he would send me a copy of my contract i gave him my credit card and when i got home he had charged me $111 i got no receipt because the contract doesn't itemize. What i would like is an itemized receipt from you before i give my reveiw on line. I know he charged me for things i didnt receive

Aaron C. on

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Kirby C. on

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MAHENDRA T. on

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GREGORY M. on

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CAROLINE K. on

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It was a bit hard to see and get to from the road but the sales person was excellent and very kind.

Joseph V. on

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I called the location to get directions for my return of the trailer around 3:30 pm on the drop off day. No answer. The address in my email from U-haul did not take me to the correct location. Further, when I did get close to the location it was obscured because it was behind a train. With the train in the way there is no way to see where the business is. There are no signs on the highway saying there is a business at that turn off. You couldn't tell where the drop off area is. I drove back home (20 miles away) and had to do internet research and use Google maps satellite to find the drop off location. I had to miss half a day of work at my new job. I was able to return to the area after work and incurred an additional charge of $28 due to the drop off being closed at the time I returned. I am requesting the late charge be dropped. I had to make two trips to East Dubuque and the directions were not clear. The name of the business wasn't even the same.

carrie m. on

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We were charged for items we never rented or used so not very happy with our experience.

Christine R. on

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Better preparation. It was bad enough that after telling me my truck could be picked up 15 minutes from my home, I was then called 2 days before moving that the truck I ordered had to be picked up over 60 miles away. But when I went to pick up the truck, it wasn’t ready. It wasn’t cleaned out and they still needed to put the dolly and pads in it. Then I had to wait on the keys, as the son drove off with them. It was a waste of approximately an additional hour.

Dean E. on

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reserved a 10 foot truck, with a confirmation #, to move a college student. When we arrived at the U-haul location, THE TRUCK WAS NOT AVAILABLE!!! Exact situation happened to the roommates that were moving out of the exact same apartment as we were. Could have become a very ugly, expensive and unnecessary situation with landlord. Thank God I had a hitch on my car and the business owner let us BORROW his personal receiver. SO DISAPPOINTED IN YOUR U-HAUL COMPANY AND SO NOT PROFESSIONAL!!!! The staff was doing the best they could with the terrible situation your company put them in. Again, the roommates had the same experience on the exact day!!! Coincidental? I don't think so. Sounds like a very poorly operated company!

DAVID F. on

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Quick, easy!

Kara C. on

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Make sure there is a truck and equipment that was confirmed available and ready to be picked up.

Sarah D. on

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michael d. on

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Timothy S. on

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Douglas D F. on

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john r. on

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this location had no idea what was gong on. All I heard was a bunch of complaints about how they were being picked on. NOT GOOD

Vanessa C. on

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Stephanie S. on

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Note for the next customer : When searching for this locating using GPS, just type in Odies Service Shop, not the actual address. The address took us to a weird hotel further down the road. This is why we were late picking up the truck.

Jim b. on

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jim g. on

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charlotte s. on

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Couldn't find VERY HARD to get to stupid place for it. Found one just across from Wal-Mart easy to get it.

Johnny O. on

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harpers c. on

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Requiring a customer to drive a 100 miles to pickup a truck is terrible. We have a local dealer and you should have the truck there. Also had to replace 2 fuses so phone charger would work. Corporate does not work with dealers.