Staff was professional and on spot to address my needs I will be a repeat customer in the future
Andrew M
Customer Reviews for Ocean Auto Tech
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The gentleman there who assisted us in renting the UHaul was very pleasant and helpful.
raymond cThe mobile check in, is a pain in the butt. Not ideal, I would recommend going to a location with a person behind a counter to help check in and check out.
James HSame location same personal same GREAT service
Tom BAlways friendly and efficient at this location Business the way it should be !!!
Matthew GPeople very helpful and courteous. welcomes me when picking up and returning the trailer.
GREGORY SI have used u haul before, for the past five or six moves around the tri state area, as we relocate often for work - sadly I think this will be my last time. Our rental location was moved to another location much farther away and when we arrived at 11am to pickup our truck, no one was there - we called multiple times and were told “it’s 11:01 so we’re closed.” This was never communicated to us, and should have been after we were moved to a new location. We then sat outside in the cold for an hour trying to figure out the mobile check in system. Which was not working - as the area had poor service. Overall, one of the worst experiences I’ve had
Brendan CThe rental went perfectly. The only thing I want to note is I wish the U-Haul was given to me with a full tank of gas and not a half tank. It is hard to put exactly a half tank of gas back into a vehicle. Also, my receipt states that I returned the vehicle at 8pm. This is untrue- I returned the vehicle at 6pm. I did not notice a difference in price so I will not be contacting in regards to this matter.
Lauren GBottle of piss left in the vehicle when I got it. Clean your trucks!
Robert DNothing couldnt be better
ANTHONY SOutstanding service by the staff. Would highly recommend.
Robert WMe cobraron una cantidad adicional más de lo que se había acordado en el contrato inicial
Fabian AWasnt explicitly told on sign up that i would have to return the truck back to the main location. I wasted a lot of money on mileage. I thought I would be able to pick up and drop at another u-haul location. Next time Im going with Penske
David CI have no idea about what truck looks like but helping with that might be great. I had a great moving and truck was smooth.
oladimeji sTruck was getting old but it did the job
Robert RI do not see any changes necessary, for anyone in need of fast and reliable services there are no questions UHAUL is the best in this business.
EVERTON SWhen I used the app at location, it couldn't find me. Took 45 minutes to pickup the truck, when it should have taken 7 minutes. It kept telling me I was not at the right location, but I was.
Mary MVery difficult to use app and check out and in the vehicle. Never really tells you what to do with the key when done. Good thing I remembered the code to open the lock box back open to put the key in. Shady guy working at the BP gas station where truck was kept telling me to give him the key, that wasn’t going to happen. It’s been almost a week and I still haven’t received a bill by email. Would like one.
Rich MSince i rent every year, It's the first time that I used this location. It was convenient and efficient. A good experience. I'll definitely used it again.
Walter KNothing. Everything went perfect.
Dino DU-Haul rates are not clear. The additional charges should be more transparent. The online return is very cumbersome. especially in this area where internet is very slow. When I did the online return, the final amount due had double the rental charge and CDW. Although the actual charges were eventually correct, this is very aggravating.
David FExcellent customer service!
Barbara MVery friendly staff who provided excellent customer service. Thank you!
Raymond UNothing. I had 0 issues. Kind and friendly service
Dino DNothing the facility and its management team were just fine
ROBERT RBest rental experience I have had.
Giles AJust keep doing the good job.
MULBAH Rnot sure
theresa PI'll tell you twice, that guy Sal is great! :-)
Salvatore FThis is how it should be!
FISHMEDIACORP JAttendent at this location was very professional helpful and provided excellent service!!
Muhammad KSal was great, no complaints.
DANIEL Ceverything was nice and easy. Good customer service.
MARCO RVery accommodating No problems at all.
Bruce NReturning the truck is a nightmare! The app does not work. You can't get anyone on the text through the website. It took almost an hour to get someone on the phone. This is my second time, and it was like this the first time as well. Terrible!
Michael MKeep doing what you're doing! You are all much appreciated. Happy Holidays to all!
Anthony Seasy friendly would definitely recommend
DANIEL BThe person who was there when I dropped off wanted nothing to do with me and referred me to the key drop. There was also a bunch of confusion about which location to drop the truck and I was overcharged for 2 days. I was told and it was noted that we would not be charged extra days, per Brandy at the original drop off location.
John RLocation and people were great. There was an issue with the lock box (box open with no keys inside), but after 45 minutes waiting for staff to arrive location we were able to figure the issue out and get our keys.
Lawrence Sgreat place
Thomas BService by Sal and his staff was outstanding as usual
Thomas BEasy and quick drop off. Great people
Joe GTrouble free 😎
RUSSELL GTerrific van, new well maintained and dealing with the fellows at Ocean Auto couldn’t have been more pleasant! I will certainly recommend your service to friends!
BONNIE SUhaul I recommend. Is the best.
TANIA CGreat people. Accommodated my request to take vehicle earlier than booked and very flexible in their approach. Return was so simple. I will certainly book again.
David GOur initial reservation was to pick up in East Brunswick NJ but then we received an email saying to pick up in Brick NJ which was over an hour away. This was very inconvenient for us but we did it. I feel that it should be up to U-haul to get the equipment to the customer and not up to the customer.
William BProfessional and quick in and out
EDWARD Dthey did very well
Dennis A